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Disney leak included personal information for some cruise line workers: report

Disney leak included data from internal slack messaging app about customers, staff.

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Information leaked from the Walt Disney Company earlier this summer includes passport numbers of cruise line workers, revenue generated from Disney+ and Genie+ (now Lightning Lane) and guest data.

Back in July, Nullbulge – a self-proclaimed Russia-based hacktivist group that advocates for artists' rights – uploaded 1.1 terabyte of Disney data to the internet from the media giant's internal Slack channels.

Slack is a messaging app for business used by many major companies, especially as work shifted to hybrid and remote roles following the COVID-19 pandemic. The software can be used on computers and smartphones.

"Consider the dropping of literally every bit of personal info you have, from logins to credit cards to SSN, as a warning for people in the future," Nullbulge's website says about the Disney leak.

DISNEY REVERSES COURSE CITING 'UNIQUE CIRCUMSTANCES,' WAIVES RIGHT TO ARBITRATION IN WIDOWER'S LAWSUIT

The Walt Disney Company logo is displayed on the screen of a smartphone. (Sheldon Cooper/SOPA Images/LightRocket via Getty Images / Getty Images)

The hacktivist group says they only hack "if you have committed one of our sins," which it lists as crypto promotion, AI artwork and any form of theft.

Disney did not immediately respond to a FOX Business request for comment, but a spokesman previously told The Wall Street Journal it declines to comment on "unverified information The Wall Street Journal has purportedly obtained as a result of a bad actor’s illegal activity."

DISNEY REVEALS NEW RIDES, ATTRACTIONS FOR PARKS DURING MAJOR FAN EVENT

Slack is a messaging app for business used by many major companies. The software can be used on computers and smartphones. (Thomas Trutschel/Photothek via Getty Images / Getty Images)

A spreadsheet about Genie+, the premium park pass launched in 2021, showed generation of $724 million in pretax revenue between October 2021 and June 2024 at Walt Disney World alone, the WSJ reported.

Internal spreadsheets also showed Disney+, the company's streaming entertainment app, generated more than $2.4 billion in the first quarter of the year.

In this photo illustration, the Disney Plus logo is displayed on a smartphone screen, next to a login screen, with email, password and sign in. (Rafael Henrique/SOPA Images/LightRocket via Getty Images / Getty Images)

Passport numbers, visa details, places of birth, physical addresses and current assignments of Disney staff aboard the company's cruises were also revealed from the Slack channels, the WSJ states.

The WSJ says back in August, Disney told investors in a regulatory filing that it was investigating the leak, but the incident had not had a material impact on operations or financial performance and the company did not expect that it would.

Information leaked from the Walt Disney Company earlier this summer includes passport numbers of cruise line workers, revenue generated from Disney+ and Genie+ (now Lightning Lane) and guest data. (Horacio Villalobos#Corbis/Corbis via Getty Images / Getty Images)

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Nullbulge's access to the data came from the compromised computer of a manager of software development, according to the WSJ.

"Companies are getting breached all the time, especially data theft from the cloud and software-as-a-service platforms," Roei Sherman, field CTO at Mitiga Security, told Wired tech magazine.

Introducing Our Disney Cruise Line Youth Activities Counselors

Imagine spending every day inside Andy’s toy box, sprinkling a bit of pixie dust in Stars Hallow, or learning strength and courage with your favorite Avengers. For the Disney Cruise Line youth activities counselors, this is just your average day onboard our ships!

As youth activities counselors, these crew members interact and supervise young guests while providing engaging activities that will create magical memories to last a lifetime. We reached out across the high seas to ask four of them about their time with Disney Cruise Line, why they love what they do, and of course, to share some magical moments. Today we’re introducing you to these four great crew members, but stay tuned to the blog for a closer look at each of their stories!

First, meet Kenia from Cancun, Mexico. She chose to be a youth activities counselor because she loves seeing children smile and believes you can always learn from these young guests. She walked us through what a day in the life of a youth activities counselor looks like.

“My role is to make magic for all the children and make every single one feel special. My day starts with checking children into the Oceaneer Lab, greeting them, and introducing them to their group leader. Each child wears an Oceaneer band to ensure that we have all the information needed to take care of them and ensure they feel comfortable in the spaces. Once I verify all the information with the children’s parents while working at the front desk, I go and play with the children that are assigned in my group. I engage them in interactive activities, games, and Disney-inspired crafts. I make sure they have a great time and leave the Oceaneer Club with a smile, lots of crafts, and most importantly, memories that will last forever.”

She also noted that safety is always top of mind as she interacts with guests and other crew members.

“I am always aware of my surroundings, whether it’s engaging children in an activity in the Oceaneer Club or walking in crew areas. Safety is always the top priority when working with Disney Cruise Line, and it is every crew member’s responsibilities to take care of the safety of our guests and safety of my fellow crew members.”

Next is Luis from Portugal, a youth activities counselor who never imagined he could be working with Disney and now sees his dream coming true. After achieving a degree in tourism recreation and gaining experience working at summer camps and in the tourism industry with young guests, he saw an advertisement for working with Disney Cruise Line, and thinking it was a shot in the dark, applied. A few days later, he had an interview, and he has been making magic ever since!

One moment, in particular, stands out for Luis. “I will never forget this – it was magical indeed. On the second week on board of the Disney Fantasy, I was on the Oceaneer Club side in the Star Wars room, checking if the children were having fun, and out of nowhere, a six-year-old girl came from Pixie Hollow running and screaming ‘Luis, Luis – I made this for you!’ It was a drawing of her and me with our names and saying thank you with a heart. It meant so much to me because it was my first time far, far away from home, and in a totally different world. It made me so happy that I even cried tears of joy!”

Also making magic as a youth activities counselor is Gouwa. From South Africa, Gouwa was watching a television program where they were showcasing Disney Cruise Line, and she just knew that she was destined to join the crew. “My heart skipped a beat, and I knew that I wanted to join the Disney Cruise Line team and experience the amazing adventures onboard.”

Not only does she enjoy her role onboard, but she loves the many other benefits of working for Disney Cruise Line. “I feel proud to have the honor of wearing a Disney Cruise Line costume and to be part of the Disney Cruise Line team. I love the fact that they look out for the crew and do fun activities for us. I love that I get to see Mickey and friends walking around the ship – it puts a big smile on my face and makes me feel good and excited to be part of the Disney Cruise Line team! There is so much to learn and experience with Disney Cruise Line, and I would love to grow within the company.”

Last but not least, let’s meet Logan. Logan is from London, England, and couldn’t pass up the chance to work with a company he has always admired and travel the world at the same time. “What I like the most about working for Disney Cruise Line is the fast-paced lifestyle. It’s a wild journey, and it’s forever changing, but nothing will ever compare to waking up in a new place each and every day.”

Within Disney Cruise Line, the youth activities counselor role stood out to him because of the impact he knew he could have on a guest’s experience while onboard and in the memories they would take home with them.

“I chose the Youth Activities role because I want to create the most magical experiences for children. Think back to your favorite vacations as a child – who and what made them memorable? The people who interacted with you, right? I want to be that person who does even the smallest gesture that will change how a child will treat others and who in years to come will think back to and remember their vacation time with. Also, I mean, we have the coolest space on the entire ship – who wouldn’t love to play all day?!”

Now that you’ve met these four crew members, keep an eye here on the Life at Disney blog for a closer look at each of their stories! We’ll be sharing more about each crew member: their personal journeys, the impact they’ve made in their areas, and the magical moments they’ve shared with guests.

Ready to join the Disney Cruise Line crew? Explore roles and learn more about life onboard at DCLjobs.com !

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Manager Technical Operations, Disney Cruise Line

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ENJOY THE MAGIC

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

The Manager Technical Operations is responsible for Technical System Maintenance for the Disney Cruise Line Fleet and the Company’s Island destinations. You will manage the Marine Technical Operations technical team assigned, including personnel development aspects. You will be responsible for assigned shipboard technical systems upkeep and performance including but not limited to gaseous and liquid fuels, ballast and fresh water. Assist in the development and planning of key maintenance periods in line with the vessels planned operational profile. Appoint and manage subcontractors to deliver contract maintenance and repairs on time and within approved budgets. Review, adjust and introduce procedures and work instructions for areas of responsibility. You will also be responsible for ensuring proper record keeping is maintained and that Classification and Regulatory compliance is adhered to.

You will report to the Senior Manager Technical Operations.

Responsibilities:

Assist with departmental budgets for areas of responsibilities.

Liaison with USCG, Lloyd's Register, and US Public Health for areas of responsibility.

Oversee compliance with technical aspects of applicable Flag State, Port State, international, and classification society resolutions and requirements, including maintenance verification under Classification Society Continuous Survey Hull and Machinery.

Oversee maintenance support for the DCL Fleet and Island destinations ensuring that proper documentation processes are followed within the company-approved maintenance system.

Provide continuous availability of shore-side provided spares and materials for ship and Island base staff.

Maintain the operational and engineering standards for the ship Engineering Department and island maintenance teams.

Assist in the planning and execution of long-term maintenance and inspection opportunities (including In- water Surveys (IWS), wet and Dry Docking periods).

See that corrective and preventive actions are taken in regard to reported on issues within area of responsibility.

Provide shore-side oversight of technical gaseous and fluid system operations (Including LNG).

Conduct regular ship visits submitting superintendent/Vessel assessments as necessary.

Act as Line Manager for assigned staff.

In collaboration with Disney Cruise Line recruiting partners, identify and interview suitable technical personnel as part of the talent hiring process for Island open technical positions.

Undertake additional projects and work assignments as assigned by the Executive Director MTO.

Safety Management System (SMS) Responsibilities:

Implementation of the general safety management responsibilities as detailed within the company Safety Management System (SMS).

Responsible for implementing Safety Management System policies and procedures relative to areas of responsibilities, ensuring operating procedures pertaining to both shipboard and shore-based technical operating practices are in place and functioning in compliance with the SMS.

Provide shore-based assistance for Masters and his Officers in order to maintain safe ship operations.

Assist and keep the Senior Manager Technical Operations informed of ongoing and planned matters relevant to issues and materials in the SMS.

Run monthly status reports on overdue maintenance including key equipment.

Required Qualifications:

Minimum 5 years’ experience in the relevant role.

Qualified as a Marine/Mechanical Engineer or Naval Architect.

Experience using computer based planned maintenance systems.

Knowledgeable and efficient with the use of computers and related technology.

Preferred Qualifications:

Technical knowledge and experience with LNG as a marine fuel is beneficial but not essential.

Required Education:

Bachelor’s degree in Marine Engineering or equivalent

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.

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The Disney Cruise Line Blog

An unofficial disney cruise line news, information, weather, and photo blog..

Disney Data Breach Included Disneyland Guest Information, Genie+ Revenue Details

D isney data leaked in a hack earlier this summer included Disney Cruise Line crew member passport numbers, Disney Cruise Line and Disneyland Resort guest contact information, Genie+ revenue details, and more.

Disney Data Breach

The Wall Street Journal (WSJ) viewed some of the 1.1TB worth of files that were compromised by Russia-based hacktivist group Nullbulge in July. Nullbulge obtained data from Disney’s internal Slack platform and, according to WSJ, shared more than 44 million messages, 18,800 spreadsheets, and 13,000 PDFs.

Among the files were granular revenue details about Disney+, ESPN+, and Hulu. The Walt Disney Company does not publicly disclose streaming service revenue but spreadsheets indicate Disney+ generated over $2.4 billion in the second quarter of 2024 . That accounts for about 43% of the company’s revenue for direct-to-consumer entertainment.

Another spreadsheet details revenue from Disney Genie+, now known as Lightning Lane Multi Pass . According to the file, Genie+ at Walt Disney World generated over $724 million in pretax revenue between its October 2021 launch and June 2024.

Other data includes information about ad operations. These include spending by politicians on Disney platforms and debate over whether to approve ad campaigns by Netflix and other rivals.

One spreadsheet contained the names and contact information of some Disneyland Resort guests with dining reservations. Another included names, addresses, and phone numbers of Disney Cruise Line passengers.

Passport numbers, visa details, places of birth, physical addresses, and current assignments of Disney Cruise Line staff members were also leaked.

The data included staff reactions to Disney’s clash with Florida Governor Ron DeSantis regarding the Parental Rights in Education law (a.k.a. the “Don’t Say Gay” law).

Slack is just one platform Disney uses for internal communication and no private messages between executives were included in the hack.

A Disney spokesperson said, “We decline to comment on unverified information The Wall Street Journal has purportedly obtained as a result of a bad actor’s illegal activity.”

In an August regulatory filing, Disney told investors they were investigating the unauthorized release of data but that the incident had not affected and likely would not impact their operations or financial performance.

Though Nullbulge uploaded the Disney data, security researchers believe the hack was the work of a single individual in the U.S. Nullbulege claimed in a direct message on X that they accessed the data through a company manager of software development whose computer they compromised.

For the latest Disney Parks news and info, follow WDW News Today on Twitter , Facebook , and Instagram .

The post Disney Data Breach Included Disneyland Guest Information, Genie+ Revenue Details appeared first on WDW News Today .

Disney data leaked in a hack earlier this summer included Disney Cruise Line crew member passport numbers, Disney Cruise Line and Disneyland Resort guest contact information, Genie+ revenue details, and more. Disney Data Breach The Wall Street Journal (WSJ) viewed some of the 1.1TB worth of files that were compromised by Russia-based hacktivist group Nullbulge ... Read more

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Cruise Staff
United Kingdom
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Disney Cruise Line
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Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

We are currently recruiting for the position of Cruise Staff for Disney Cruise Line.

You will report to the Entertainment Activities Manager.

Responsibilities:

Responsible for the set-up/clean-up, facilitation and participation in all activities catering to an adult and/or family audience; Activities include, but are not limited to: - Theme nights and special events - Day and evening deck parties - Themed game and trivia shows - Bingo - Indoor and outdoor sports themed games and challenges - Hosting activities during televised sporting events - Card/board, pool and island games - Ship and/or island tours - Introduction of Entertainment Hosts and/or Guest Speakers
Function as assistant emcee for onboard events in various venues, orchestrating an inviting and energetic atmosphere, while requiring microphone use and stage presence
Provide support to the Club Host and/or Entertainment Hosts
Interact with Guests of all ages
Seek out Guest contact while displaying boundless amounts of energy, outgoing attitude, enthusiasm, and self-motivation
Learn, follow and perform scripted material and basic choreography

Basic Qualifications:

Participation in the Audition/Interview process required
Minimum one-year experience in a public relations, entertainment, guest services, resort/recreational, or related field
Minimum one-year experience working within a position that demonstrates hosting experience, stage experience, and public speaking skills
Exceptional presentation, communication, and organizational skills
Relates well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining program and event
Strong microphone skills, team skills, detailed, flexible, and committed to Guest Satisfaction
Strong aptitude to learn dance routines and to dance in a ‘club’ style setting
Ability to lift and move heavy boxes (i.e. recreational equipment)
Experience with sound/DJ equipment a plus
Maintain Disney Character Integrity
Maintain performance quality and the ability to perform rehearsed roles
Ability to perform in environments that have pyrotechnics, chemical smoke, haze, fog, dry ice, and other special effects

Additional Information:

This is a shipboard role

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of four ships – the Disney Magic, Disney Wonder, Disney Dream and Disney Fantasy – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

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We’ve been celebrating Halloween at Disney World with Mickey’s Not-So-Scary Halloween Party and at Disneyland Resort with Oogie Boogie Bash , but it’s not just Disney parks that get to celebrate Spooky Season!

Halloween is a fun time around the Disney parks. Many of them offer exclusive treats, entertainment, and character experiences. There are exclusive events and of course lots of decorations and souvenirs. But Disney Cruise Line also celebrates Spooky Season with Halloween on the High Seas! Here are just a few things you have to look forward to if you’re going on a Disney Halloween cruise.

Disney will be offering exclusive Halloween merchandise on their Halloween on the High Seas cruises! There will be two popcorn buckets — Mickey Pumpkin bucket and Vampire Stitch bucket — as well as a Toy Story Alien dressed as Buzz Lightyear sipper! These guys are looking as cute as ever.

You can also get the Mickey Pumpkin popcorn bucket at Disneyland and Disney World. The Vampire Stitch popcorn bucket will also be available at Disneyland, and the Alien sipper will be available at Disneyland and later Disney World. So if you’re not going on a cruise, you may still have a chance to snag one of these souvenirs!

Also coming to Halloween on the High Seas cruises are exclusive seasonal sips and treats!

You can also score some fun souvenirs and snacks aboard the ship such as ghost, Frankenstein, and other treats. Even more will be available to celebrate Halloween!

There are numerous dates for Halloween on the High Seas and some are still available to book for 2024! So if you’re interested in a Halloween-themed cruise by Disney, head over to the Disney Cruise Line website to book your Halloween cruise today.

For more Disney news, keep following AllEars!

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After sailing with all 5 Disney cruise ships, there's only one I'd consider traveling on again

My family and I have sailed on all five Disney Cruise Line ships, but Disney Fantasy is my favorite.
I love the Fantasy-exclusive venues, including a vintage-themed ice cream shop .
Disney Fantasy also has five European-inspired nightclubs, lounges, and bars.

My family and I have sailed on all five Disney Cruise Line (DCL) ships. Although each ship offers a unique experience, there's only one I'd consider traveling on again: Disney Fantasy.

The ship, which debuted in 2012, has 14 decks and some of my favorite onboard activities, including the AquaDuck water coaster and five adults-only lounges.

Here are some of the reasons I'd travel on Disney Fantasy again.

Disney Fantasy's size is just right.

The 1,115-foot-long Fantasy is larger than the Disney Magic and Disney Wonder, which are both 984 feet long and have 11 decks.

However, Disney Fantasy's separate family and adult areas make it easy to be entertained in a sea of up to 4,000 people. I love relaxing with a handful of guests in the cozy cafés and nooks or sunbathing in solitude.

I love the Fantasy-exclusive venues.

Each DCL ship has exclusives you won't find on other ships in its fleet, including restaurants and adults-only lounges.

For example, Disney Fantasy has Sweet on You, a vintage-themed ice-cream shop and confectionery inspired by classic Mickey Mouse shorts.

Other exclusives on Disney Fantasy include a Bvlgari shop and a trio of nightlife spots: Italian-style La Piazza bar, British nightclub The Tube, and French Champagne bar Ooh La La.

There's more aquatic fun on Disney Fantasy than most DLC ships.

Disney Fantasy has seven freshwater pools and water-play areas, including three family pools, two adult pools, and two splash areas. The only ship with more pools and water-play areas is Disney Wish, which has 10.

One of my favorite activities is the AquaDuck water coaster.

The AquaDuck, which is only found on this ship and Disney Dream, is a 765-foot water coaster that propels passengers in two-person rafts through a massive transparent tube.

The ride includes open-air portions that offer views of the ocean and a stomach-dropping four-deck drop.

The adults-only lounges have unique European themes.

Disney Fantasy has five European-inspired nightclubs, lounges, and bars located in one area called Europa. The Tube is a London Underground-themed venue, Ooh La La is themed around Champagne, O'Gill's is an Irish pub, and La Piazza has an Italian feel.

I also love the quiet but mesmerizing Skyline bar, which features changing "windows" of famous city skylines.

The Europa theme seamlessly flows from one venue to the next, and I love having the ability to barhop in one specific area of the ship.

I'm a fan of the ship's more subdued dining experiences.

Some Disney fans may prefer entertaining dining experiences, but I appreciate the more subdued dinners on Disney Fantasy.

I don't have children , so I appreciate being able to enjoy the Disney vibes without sitting through the over-the-top dinner dramas found on other ships.

I love visiting restaurants like the princess-themed Royal Court and the French-garden-themed Enchanted Garden. My favorite, however, is Animator's Palate, which celebrates Disney animation and is on every ship except Disney Wish.

I love relaxing in the Rainforest inside Senses Spa.

I always purchase a pass to the Rainforest within Senses Spa, which features aromatherapy showers, a steam room, and a sauna.

However, the Rainforests on Disney Fantasy and Disney Dream are the best because they each have two whirlpools set on a secluded ocean-view verandah. It's arguably the quietest, most relaxing part of the ship.

Overall, Disney Fantasy is my favorite ship — for now.

Right now, Disney Fantasy is my favorite ship because it has the most appealing adults-only options. From one of the best Rainforest set-ups to Europa's quintet of bars and lounges, I love spending time on this ship.

However, this could change with Disney's newest ships , Treasure and Destiny, set to embark on their maiden voyages in December 2024 and November 2025, respectively.

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16 Things Staff Have Said About Working Aboard Disney Cruises

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Disneyland is supposed to be the most magical place on Earth, so what does that make Disney cruises? From the sounds of it, Disney cruises are just as magical as going to one of the parks – perhaps for some folks, it may be an even better time since you’re out at sea! There are tons of entertaining things to do on a Disney cruise, from meeting the characters to hanging out in one of the clubs or activity centers to indulging in a tempting buffet. Most guests leave happy (and maybe slightly bloated) after setting sail on a Disney cruise.

But what about the employees? Things change when you’re working onboard a Disney cruise rather than just enjoying it. Cruise employees get to see all of the behind-the-scenes drama. There’s not much room for downtime or having a personal life when working on a cruise since you can’t exactly get off the ship when your shift ends. Working on a Disney cruise sounds like a lot of hard work, but at the same time, many current and former staff say it was one of their best experiences. Keep reading to see 15 things Disney cruise employees have actually said about working on the water.

16 “Lie To Us To Get An Upgrade”

Some staff is able to give guests upgrades at their discretions, such as free goodies or better accommodation. While there’s no single way to get on an employee’s good side, one Reddit user who used to work for a Disney cruise liner recommends fibbing about special occasions “Tell them it's your birthday trip, you're proposing, anniversary, etc. Disney loves to celebrate!” DisneyAMA explained online.

15 “We Work Over 100 Hours Per Week”

According to employee reviews on Indeed , Disney cruise employees are expected to work long hours without necessarily getting adequately compensated. A former chef de cuisine for a Disney cruise wrote this scathing review; “verbal and physical abuse, forcing us to lie about our working hours, stopping us from having a break.” Another former employee adds that it’s not uncommon to work “100-110 hours a week.”

14 “It's Possible To Get Fired Mid-Cruise”

Just because you’re in the middle of the ocean doesn’t mean your job isn’t on the line. Disney AMA explains that employees who are fired mid-cruise are expected to get off the ship when it next docks. “If it's a very serious offense, they'll station a security guard outside your room and you'd be escorted for the rest of the time on the ship,” the Reddit user explained.

13 “We Totally Date Each Other”

Although we’ve all been warned not to date our co-workers, it doesn’t sound like Disney cruise employees take that to heart. DisneyAMA admits many co-workers become involved with each other during their time at sea. “You are confined on a ship from 4-9 months with only these people,” the Reddit user wrote. “The young 21 years olds hook up just as much as the 40 something married with kids people do!”

12 “Don’t Expect Us To Potty-Train Your Kids”

Disney cruise employees are not allowed to take a child to the bathroom for legal reasons, but when the parents are off somewhere enjoying the adult-friendly cruise activities, they don’t always have the option to wait. “We are not allowed to clean them or wipe them if they have accidents,” DisneyAMA explained on Reddit. “We do because the parents are awful and never actually answer their phones.”

RELATED: 20 Photos Taken By Passengers Aboard Disney Cruises

11 “We Can Be Fired For Becoming Friends With Guests”

Disney cruise employees are expected to provide stellar service, but they’re also expected to remain professional. This means no exchanging personal information with guests, even if they’ve developed a friendly dynamic with one another. I became friends with one family and exchanged contact information,” DisneyAMA explained. “The mom and I have become quite close friends... which is a huge no-no and a terminable offense.”

10 “It's The Kids (Not Adults) Who Start Fights”

Disney cruises are a fun, family-oriented vacation. But given how many kids are on board a ship at one time means some things are bound to go wrong. Writing on Reddit, DisneyAMA revealed that their worst guest interaction happened when one child hit another, sending the parents into an uproar. “We had a kid who was hit in the head by another kid. the former employee explained. “[The parents] wanted the kid (Who was about 4) and his family all kicked off the ship and demanded HUGE compensation...”

9 “We Can Get You The Best Seat... Just Ask”

All you’ve got to do is ask! If you want a seat to remember, such as one of the coveted Enchanted Garden Booths, then simply ask one of the cruise employees. It’s not a guarantee that they’ll be able to fulfill your request, but according to Travel + Leisure, this is the most convenient way to ensure you have an incredible dining experience at sea.

RELATED: 15 Strange (But True) Facts Parents Should Know About Disney Cruises

8 “This Jobs Takes A Toll On Our Mental Health”

Disneyland may be the happiest place on Earth, but we’re not sure if that applies to the employees. Former Disney cruise employees have been honest about the toll working on the infamous ships takes on their mental health. Having to smile 24/7 – no matter how rude guests maybe – isn’t as easy as it sounds. “I really enjoyed my time on the ship, but it was truly a roller coaster of emotions. You are always exhausted, so emotions are heightened,” Reddit user DisneyAMA explained.

7 “There’s A High Turnover Rate”

While there are some employees who have been with Disney cruises for decades, many of the staff you’ll encounter are relatively new, as there’s a high turn-over rate. After their first 4 to 5 months, many staff is hesitant to sign up again because of how taxing the job is. There’s even a high turnover rate when it comes to management. “The management onboard changed every three or four months and some managers are good at being managers where others should not be managers at all,” one ex-employee wrote on Indeed.

6 “The Accommodations Are Cramped”

It’s obvious that cruise ship employees are expected to sleep on the ship during their time at sea, but according to ex-Disney cruise employees, the accommodations are anything by lavish. A former youth Activities Entertainment Host described the rooms as “tiny cabins with a roommate.” Don’t expect much privacy during your hours off!

RELATED: 15 Intense Rules Passengers Have To Follow Aboard A Disney Cruise

5 “We're Forced To Take Vacation Time”

Business Insider explains that most crew members are on a four to five-month contract. But after that expires, they’re required to take an 8-week ‘vacation’ before they’re allowed to work on another ship. One ex-employee tells the publication it’s a way to protect the mental health of the staff. "Let's face it, it's hard work being 'on' six days out of seven. It's good to go home and see our families and recharge our batteries," they explained.

4 “We Get To Enjoy Free Food”

One of the best parts of cruises is the buffet, and when you’re working on a Disney cruise ship, you can fully expect to enjoy the large quantities of food. Many former employees note on Indeed that staff gets their food for free. The only downside? Don’t expect a lot of variety or the highest quality of food.

3 “Don’t Bother With The Character Meet-and-Greets”

It’s understandable why guests would assume the character meet-and-greets are the best places to say hi to Mickey Mouse or Donald Duck – but it’s actually not! Travel + Leisure recommends waiting until you see a character freely wandering around the cruise, like on the pool deck or even in the elevator. That way, you won’t be waiting in line for hours.

2 “We Put Up With A Lot Of Wardrobe Changes”

Many guests are impressed by how intricate the employee uniforms are – there’s basically a different uniform for every position. One former employee admitted on Indeed they would change their “uniform 3 times a day for locations,” depending on where they were needed to work.

1 “Careful What You Say On Comment Cards”

Many guests don’t realize how much of an impact filling in a comments card can be. According to Business Insider, complaints are taken seriously by management. "Our managers really do read all of those, and if we've made a guest unhappy, we'll definitely be reprimanded," a former employee tells the publication, adding that staff may also be rewarded for a very positive comment card.

NEXT: Captain Marvel Will Join Disney Cruise Lines In 2019

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Serve up handcrafted experiences on Disney Cruise Line's Beverage team.

Our Beverage crew provides efficient and friendly service while serving up enticing concoctions, such as signature cocktails, frosty pints, mixed drinks, sparkling wine and specialty coffees. Crew members have a variety of opportunities working in our indoor/outdoor bars, lounges, and nightclubs while also supporting beverage tastings and maintaining vessel sanitation procedures.

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To submit an application, apply online or reach out to a procurement ally partner in your location. Disney Cruise Line’s approved procurement allies can help you learn more about the positions you are interested in, what to expect from shipboard life and assist in completing the application process.

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After sailing with all 5 Disney cruise ships, there's only one I'd consider traveling on again

Disney Fantasy's size is just right.

I love the Fantasy-exclusive venues.

There's more aquatic fun on Disney Fantasy than most DLC ships.

One of my favorite activities is the AquaDuck water coaster.

The adults-only lounges have unique European themes.

I'm a fan of the ship's more subdued dining experiences.

I love relaxing in the Rainforest inside Senses Spa.

Overall, Disney Fantasy is my favorite ship — for now.

16 Things Staff Have Said About Working Aboard Disney Cruises

7 Deadliest States With The Shortest Life Expectancy (& Why)

16 “Lie To Us To Get An Upgrade”

15 “We Work Over 100 Hours Per Week”

14 “It's Possible To Get Fired Mid-Cruise”

13 “We Totally Date Each Other”

12 “Don’t Expect Us To Potty-Train Your Kids”

11 “We Can Be Fired For Becoming Friends With Guests”

10 “It's The Kids (Not Adults) Who Start Fights”

9 “We Can Get You The Best Seat... Just Ask”

8 “This Jobs Takes A Toll On Our Mental Health”

7 “There’s A High Turnover Rate”

6 “The Accommodations Are Cramped”

5 “We're Forced To Take Vacation Time”

4 “We Get To Enjoy Free Food”

3 “Don’t Bother With The Character Meet-and-Greets”

2 “We Put Up With A Lot Of Wardrobe Changes”

1 “Careful What You Say On Comment Cards”

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