travel agent training and qualifications

How to Become a Travel Agent—Because, Believe It or Not, the Industry Is on the Rise

By Scott Bay

There’s a reason “how to become a travel agent” has been a continuously trending search phrase on Google—it is a career path that offers a flexible work environment and schedule, ample travel opportunities, and an immersion into a supportive world-wide industry. It's a surprise to some in 2023: Once the internet became widely available, it was largely believed that needing a travel agent was obsolete. However, even though the brick-and-mortar agencies with punny names in strip malls have vanished, the career is on-the-rise .

New software options are making it easier than ever for people to make money planning trips, either as a side hustle or as a full-time business. That’s why Cherikonda, India-based stay-at-home mother, Maya Kapoor-Miller, decided to enter the professional world as a travel agent this year, at 31. “I knew nothing about the travel industry prior to signing up,” says Kapoor-Miller, who decided to use San Francisco-based booking platform Dreamport to establish her online travel advisor business. “It is my first business in life, and the only one that you can start with no investment.”

But there's also a rise in demand. When people ventured back into the world after the pandemic, travel agents saw an overwhelming amount of business . And that momentum hasn’t stopped—when travel is complicated, like it was in 2020 and 2021, travelers turned to professional trip planners to create a seamless vacation. For better or worse, traveling has remained complicated and chaotic, with new rules being implemented (like Americans needing to pay a fee to visit Europe in 2024 ) and airline strikes and staffing issues. Offloading all of the nitty-gritty details to someone else is more appealing than ever.

For those entering the field, there's also the age-old motivator: a love of travel. 

Shelton Ellis, who is based in North Carolina, recently saw these opportunities and left behind more than 20 years in public relations and global advertising to turn his passion into a career. “I was born with a wanderlust that would wear Rick Steves out,” Ellis says. “I decided to take the leap and follow that lifelong yearning. Transitioning into this role was really about learning how to monetize what I'm passionate about.”

Whether you are looking for a new career path or a lucrative side-hustle—or simply curious about those taking the plunge—here’s how to become a travel agent, from the qualifications and education required, to anticipated earnings, according to those who have made the shift in the past year. 

What exactly does a travel agent do?

Travel agents, or travel advisors (the term is mostly interchangeable), manage everything that goes into a trip for their clients: the flights, car transfers, accommodations, restaurant reservations, and more—they even inspire the itinerary. The reason people turn to travel agents, aside from having a helping hand during any travel chaos , is also to tap into the travel agent’s first-hand knowledge of destinations, and their industry partnerships, which often lead to perks such as hotel upgrades, ideal airplane seats, and experiences that can’t be found on a search engine.

“You have to remember that as a travel agent, you will be a guide for people during their happiest moments—family reunions, weddings , baptisms, and once-in-a-lifetime experiences that people have dreamt of,” says Kapoor-Miller. “It has been one of the most rewarding aspects of being a travel agent. You navigate people, inform them, and help them choose.”

So, how do you become a travel agent?

There are many ways to become a travel agent, from joining an existing travel agency , to starting an independent business from the ground up. Others are opting for one of the buzziest start-ups in the travel industry, Fora . When it launched in 2021, the software company, which trains and provides search engine-optimized profile pages to advisors—at one point had a waitlist of over 30,000 people eager to begin a part-time gig. Travel photographer and Condé Nast Traveler contributor Amanda Villarosa is currently in the process of joining.

“I'm the person that friends and family come to for travel recommendations, tips and tricks, and general travel advice,” says Villarosa. “After discovering Fora and looking into it, I realized that it could be the perfect side-hustle, considering I'm already so involved in the industry.”

With additional flexibility, Villarosa was able to move from New York City to splitting her time between Denver and Los Angeles . She says that the sign-up was quite straightforward. “You're given a dedicated Fora email and have access to advising tools and fellow Fora advisors,” she says. “The training is in the form of Zoom meetings and videos, which you have the option to watch at your own pace. Once completed, you take a certification quiz and you're on your way to advising.”

The other ways in are slightly more involved. To begin an independent practice, you go about it like many other businesses. You will have to create an LLC, establish a business name, cultivate marketing materials, build a website, find clientele, and more.

Ellis found something in the middle, choosing to connect with an established travel agency. “Don't be afraid to reach out to an agency looking to take on new advisors and is willing to mentor," says Ellis. "I was fortunate to learn so much from Annie Chambers, the owner of Crafted Escapes , who has seven years in the business.” He now knows the ropes on everything from using itinerary-building software to destination-specific training, to the sales and marketing aspects of the trade.

Is there required education or qualifications?

Ellis says that there's no certification, per se, required to become a travel advisor, but there are countless training courses available like Departure Lounge ’s classes on navigating the industry through hotels and tour operators. He said it’s also important to stay on top of travel trends. Ellis recently completed travel agent training programs provided by premier cruise lines such as Virgin Voyages , Ritz-Carlton Yachts , and Cunard to help agents sell their products more accurately.

How much does a travel agent make?

What a travel agent earns depends on how many trips they successfully book for their clients. The entire model is commission-based, meaning agents earn a percentage of the total cost of the vacation they orchestrate. Many travel advisors choose to charge a flat-rate planning fee in addition to their commission, but balance is key—if you charge a high planning fee, it could lead to potential clients going elsewhere.

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By Melissa Liebling-Goldberg

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Fora ’s website states that “some of our full-time, expert advisors earn well into the six figures (or beyond).” So a lucrative career may be on the horizon, for those who are able to build a robust client base and excellent industry connections.

How much you make can also depend on where you live around the world. “I am being paid in dollars,” says India-based Kapoor-Miller. “So the currency fluctuations of the local exchange rate are not something I am worried about.”

What are the key skills required to become a travel agent?

“Travel agents need a mix of customer service, communication, destination knowledge, organizational, and problem-solving skills,” says Kapoor-Miller. “But I would say that adaptability, flexibility, curiosity, and cultural sensitivity top them all—you have to put yourself in other's shoes, and understand the requirements, hopes, and expectations of your clients along with any worries and questions they may have.”

It’s vital to have a passion for traveling, even the aspects of the process that aren’t as exciting, such as learning about new airline routes, train schedule updates, and industry news. “It can be an information-heavy hustle, and I believe it's important to be excited about it as that energy definitely transfers to your clients and partners,” Villarosa says.

Should travel advisors choose a specialization?

Many travel advisors have found success through becoming an expert in a few types of travel and destinations. “It's important to become an authority and learn as much as you can through personal experiences and continuing education,” says Ellis. “As a proud member of the LGBTQIA+ community , an avid snow skier, and scuba diver, I know not only the popular destinations but others that are off the beaten path, equally safe and adventurous for all travelers.” This helps travel agents establish a competitive edge, and hopefully convince potential clients to choose them for their expertise.

What are the benefits of being a travel agent?

“Flexibility tops them all,” says Kapoor-Miller. “And the ability to start without industry knowledge. If you worry that you are too old for this job, the good news is that this is a job you can enter and enjoy at any age.”

Another great perk is the "Familiarization trip,” says Ellis. “Tourism boards and hotels invite agents to visit and familiarize themselves with a particular country and its properties. After all, any accomplished salesperson should learn everything they can about their products first-hand...even if they're in Bora Bora.” It's hard work, but someone's got to do it. 

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Your Ultimate Guide: How to Become a Travel Agent in Today’s World

How to become a travel agent? This guide provides you with a concise blueprint to answer just that. From essential qualifications to the choice of working with an agency or flying solo, we’ll lead you step-by-step through what it takes to turn your passion for travel into a thriving career. Get ready to gain insights into training, skills development, and brand growth that empower you to start your journey as a travel agent with confidence.

• Modern travel agents, now often referred to as travel advisors, offer personalized and comprehensive travel planning services that surpass simple bookings, generating income based on commissions and focusing on curated experiences tailored to client preferences.
• Becoming a successful travel agent requires a mix of customer service excellence, conflict resolution, organizational skills, technical proficiency, cultural sensitivity, and ongoing education to keep pace with evolving industry standards and trends.
• Travel agents can choose between working for an agency, which offers resources and stability, or operating independently, which allows for autonomy and tailor-made business models, with both paths requiring continuous clientele growth and industry networking.

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Understanding the Role of a Modern Travel Agent

Today, travel agents are no longer just booking agents. They are travel advisors, curating personalized travel experiences and providing expert advice and support throughout the journey. As a travel advisor, their focus is on planning and booking well-structured travel itineraries, tailored to align with the client’s personality, interests, and travel style. This personalized service differentiates their service from online booking engines, making them an invaluable asset in the travel industry.

Income for travel agents is primarily commission-based, calculated on the total cost of vacations they organize for their clients. This income structure rewards agents for their expertise in creating memorable and stress-free travel experiences. So, as a travel agent, your income grows as you enhance your skills and provide more value to your clients.

Responsibilities of a Travel Agent

As a travel agent, your role extends beyond just planning and selling travel services. You are essentially a travel consultant, understanding your clients’ needs and advising them on:

• appropriate destinations
• modes of transportation
• travel dates
• accommodations

From booking transportation and making hotel reservations to managing all necessary paperwork for a hassle-free travel experience, you ensure every aspect of your client’s trip is taken care of in your own travel business.

Apart from these core responsibilities, you also provide travelers with relevant information, brochures, and publications such as guides, local customs, maps, regulations, and events. You maintain client files, handle any travel problems or complaints that may arise during their trips, and provide support to ensure they have a smooth and enjoyable travel experience.

Key Skills for Success

The success of a travel agent relies heavily on a set of key skills. Exceptional customer service skills are essential, requiring active listening, empathy, and the ability to customize travel experiences to suit individual client needs. Proficiency in conflict resolution is also important for effectively addressing any issues that may arise before or during a client’s trip.

Skills and qualities that are important for a successful career as a travel agent include:

• Organizational skills
• Attention to detail
• Multitasking ability
• Sales and marketing acumen
• Adaptability
• Flexibility
• Research skills
• Cultural sensitivity
• Technical proficiency
• Staying current with the latest industry trends

These skills and qualities will help you meticulously plan and coordinate all aspects of a trip, manage multiple client bookings and travel plans, and remain competitive in the industry through effective itinerary planning.

The Value of a Travel Agent

Travel agents offer a unique value proposition that sets them apart in the travel industry. By partnering with a host travel agency, they:

• Manage all aspects of trip planning, from bookings and itineraries to local transfers and attractions
• Reduce stress for travelers
• Provide expertise and dedication to service
• Provide clients with a seamless and enjoyable travel experience.

The extensive knowledge of travel agents, gained from personal and client experiences, guides their recommendations on destinations, travel times, activities, and how to fully immerse in the travel experience. Clients also benefit from travel agents’ industry relationships through access to exclusive deals, room upgrades, and special amenities. Furthermore, travel agents help clients with comprehensive travel insurance and price monitoring for potential savings after booking.

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Choosing Your Path: Agency vs. Independent Contractor

One of the first decisions you’ll make when starting your journey to become a travel agent is whether to work for a travel agency or operate as an independent contractor. Each path has its unique advantages and challenges, and your choice will depend on factors like your desire for autonomy, earning potential, and the level of support you require.

Working for a travel agency provides you with support and resources that may not be as readily available when working independently. You’ll have access to a wider network of industry contacts and suppliers, which can be beneficial for arranging travel services. However, as an employee of an agency, you may have less flexibility in scheduling and fewer opportunities to make executive decisions regarding your work. You may also have to adhere to company policies and targets, which can limit your entrepreneurial freedom and creativity.

Working for a Travel Agency

Working for a travel agency can be a great way to kickstart your career in the travel industry. You’ll have:

• the backing of a recognized brand
• access to a wide range of resources that can help you hone your skills and expertise
• a steady stream of clients
• comprehensive training programs
• the support of a team

These benefits can be incredibly beneficial as you navigate the complexities of the industry, including managing overhead costs.

However, working for a travel agency may also come with its limitations. Some of these limitations include:

• Less flexibility in your work schedule
• Fewer opportunities to make executive decisions regarding your work
• Needing to adhere to the agency’s policies and targets, which can sometimes limit your creativity and entrepreneurial spirit.

Despite these challenges, working for an agency can be a solid choice, especially for those new to the industry who need support and guidance as they build their skills and client base.

Becoming an Independent Contractor

On the other hand, operating as an independent travel agent within an independent business offers:

• A high degree of autonomy and control over your business operations
• The flexibility to decide your work schedule
• Entrepreneurial freedom and the potential for higher earnings as you are your own boss
• The flexibility to specialize in a niche that interests you
• The ability to develop a business model that suits your personal and professional goals

However, the path of an independent contractor comes with its own set of challenges. Some of these challenges include:

• The responsibility of being in complete control can be daunting, as the success of the business hinges entirely on your efforts.
• There’s also the need for availability, potentially receiving client calls at any time due to emergencies.
• Challenges also include the necessity of a significant time and monetary investment in building your business.
• The lack of traditional employee benefits.

Despite these challenges, being an independent agent can be incredibly rewarding, offering the freedom, flexibility, and potential for growth that many aspiring travel agents seek.

Essential Training and Certifications

The travel industry is ever-evolving, and as a travel agent, staying updated with the latest trends, technologies, and industry standards is crucial. Various training programs and certifications are available that can enhance your skills, strengthen your expertise, and make you more competitive in the market.

Whether you’re starting out or looking to specialize in a particular area, these learning resources can be incredibly valuable.

Travel Agent Training Programs

Training programs and mentorship opportunities are essential for any travel agent looking to succeed in the industry. These programs provide comprehensive education on:

• the business side of travel
• trip planning
• business ethics
• customer service

They offer a structured learning experience, often led by industry experts, that can equip you with the knowledge and skills you need to deliver exceptional service to your clients. Trade schools are an excellent option for those seeking hands-on training in specific fields.

There are several reputable training programs out there. For instance, the Travel and Tourism Professional (TTP) certification from the International Air Transport Association (IATA) teaches essential industry skills like geography in travel planning and customer service. The Certified Destination Specialist (CDS) certification from The Travel Institute provides an in-depth knowledge of global destinations, essential for selling and servicing travel. These and other certifications can provide a solid foundation for a successful career in the travel industry.

Industry Certifications

In addition to training programs, industry certifications are crucial for travel agents. Offered by respected organizations like The Travel Institute and the Cruise Lines International Association (CLIA), these certifications cater to various levels of experience within the industry. They not only enhance your skills and knowledge but also demonstrate your dedication and reliability within the travel industry, which can be a significant advantage when attracting clients.

For instance, some certifications that are targeted at professionals from entry-level to senior management roles include:

• The Travel Institute’s Certified Travel Associate (CTA)
• Certified Travel Counselor (CTC)
• Certified Travel Industry Executive (CTIE)
• CLIA’s Accredited Cruise Counsellor (ACC)
• Master Cruise Counsellor (MCC)

Such certifications can boost your credibility and open doors to exclusive resources, discounts on travel services, and other benefits that can enhance your services and client experience.

Building Your Travel Agent Brand and Niche

In a competitive industry like travel, standing out from the crowd is essential. Building a unique brand identity and selecting a niche can help you differentiate yourself in the market and cater to specific client needs. It’s about understanding who you are as a travel agent, the value you bring, and the unique needs of your target audience.

Developing Your Brand Identity

Developing a brand identity is a strategic process that involves:

• Creating a compelling brand story
• Understanding your target audience
• Maintaining a consistent brand voice
• Using distinctive visual elements

Your brand story should reflect your company’s purpose and values, distinguishing it from competitors. You should understand your target audience’s demographic, psychographic, and geographic attributes to develop a brand that resonates with them.

Visual elements such as a distinct logo, typography, color palette, and imagery are key to making your brand stand out and are integral to building brand recognition. Consistent branding across various platforms such as:

• social media
• business cards
• advertising

Having your own business can help build a professional image that helps attract new clients.

Selecting Your Niche

Selecting a niche is a strategic decision that can set you apart in the market. By specializing in a specific travel market, such as luxury travel, adventure travel, or destination-specific travel, you can offer added value to your clients and differentiate your services. This focus allows you to tailor your services to specific preferences and needs, creating a unique value proposition that can attract a loyal client base.

When selecting a niche, consider your personal passions and expertise. This ensures a profession that is both enjoyable and sustainable. Offering additional services like special experiences or private tours catered to the niche can help in building a strong brand identity. By positioning yourself as a specialist in a particular niche market, you can stand out from the competition and attract new clients.

Growing Your Client Base and Networking Opportunities

In the world of travel, relationships are everything. Growing your client base and networking within the industry are crucial for expanding your business opportunities and staying competitive. Whether you’re starting with a handful of clients or looking to expand an established client base, there are strategies you can employ to attract and retain clients.

Attracting New Clients

Attracting new clients is a continuous process that requires strategic planning and execution. One of the most effective ways to acquire your first clients is by leveraging your personal networks, tapping into existing relationships and connections. Some strategies to consider include:

• Asking friends, family, and colleagues for referrals
• Attending networking events and industry conferences
• Joining professional organizations and online communities
• Offering incentives for referrals, such as discounts or freebies

Word-of-mouth referrals are highly effective in generating new leads, especially when incentives are offered.

Along with leveraging personal networks, creative marketing plays a crucial role in attracting new clients. Some strategies to consider include:

• Content marketing
• Engaging actively and consistently on social media platforms
• Leveraging Instagram to build a strong brand and remain top of mind with your audience.

By providing exceptional customer service and demonstrating your capability in planning complex trips, you can illustrate your value to potential clients and attract new business.

Networking Within the Industry

Networking is a powerful tool for success in the travel industry. It can lead to better deals for clients, new business opportunities, and valuable learning experiences. By building strong relationships with suppliers, partners, and peers, you can enhance your services and stay ahead of industry trends.

Industry events, trade shows, and conferences offer excellent networking opportunities. They provide a platform to meet face-to-face with suppliers, learn from industry experts, and connect with other travel agents. These interactions can lead to knowledge exchange, collaborations, and long-lasting friendships that can contribute to your professional growth and success in the industry.

Staying Up-to-Date with Industry News and Trends

In an ever-evolving industry like travel, staying updated with the latest news and trends is crucial. Here are some ways to stay informed:

• Follow reputable travel news websites and blogs
• Subscribe to industry newsletters and magazines
• Join professional travel associations and attend conferences
• Network with other travel professionals
• Follow relevant social media accounts and hashtags
• Set up Google Alerts for relevant keywords

By staying informed and making sure to stay up to date, you can adapt your services and enhance your offerings to meet the changing needs of travelers.

By staying ahead of the curve, you can provide clients with accurate and timely information, helping them navigate changing travel conditions.

Following Industry Publications

Keeping a pulse on the industry is essential for any travel agent, and following reputable industry publications can provide you with the latest news, updates, and insights. Some publications to consider are:

• e-Turbo News
• Travel Weekly
• TravelPulse
• Courier magazine
• Insider Travel Report

These publications offer a wide spectrum of industry news, including labor statistics, and can serve as valuable resources to stay informed and competitive.

Participating in Professional Development Opportunities

Participating in professional development opportunities is another way to stay current and competitive in the travel industry. Attending conferences, workshops, and webinars allows you to learn from industry experts, enhance your skills, and stay updated with the latest trends and technologies.

These events also provide opportunities to network with peers and industry leaders, leading to potential collaborations and business opportunities.

How to Become a Travel Agent

Learn what it takes to become a Travel Agent in 2024, and how to start your journey.

• What is a Travel Agent
• How to Become
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Work-Life Balance
• Professional Goals
• Resume Examples
• Cover Letter Examples

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How do I become a Travel Agent?

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The Ultimate Guide to the Travel Agent Certification Process: Training, Requirements, and Accreditation

Becoming a certified travel agent involves much more than just loving to travel. It requires targeted training, meeting stringent requirements, and acquiring the right accreditation. Undertaking this process not only testifies your industry knowledge but also displays your dedication to offering professional, dependable services to clients. Indeed, certification can significantly boost your prestige in the competitive field of travel consultancy, potentially paving the way for career advancement. Ready for the journey? Let’s take the first step together.

The process for obtaining a travel agent certification typically involves completing a formal training program offered by organizations such as The Travel Institute or the American Society of Travel Agents. These programs cover important aspects of the travel industry, and upon completion, individuals can earn certifications like Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), enhancing their credibility and expertise in the field.

Why Become a Certified Travel Agent?

Benefits of travel agent certification, credibility and trust, career development, industry recognition, essential training for aspiring travel agents, certification requirements for travel agents, gaining experience and practical skills, study tips for the certification exam, create a study plan, practice tests, seek additional resources, job outlook after earning a travel agent certificate, more travel guides.

Imagine you’re planning a trip, something you’ve been dreaming about for years, and you want everything to be perfect. You’ve heard countless stories of frustrated travelers who ended up in sticky situations because their travel agent didn’t quite get it right. This is where the importance of becoming a certified travel agent shines.

By choosing to become certified, you’re not just affirming your expertise. You’re assuring potential clients that they can trust your skills and that you have met or exceeded industry standards. Just like receiving a diploma when completing your studies, being certified as a travel agent acts as proof that you’ve mastered the necessary skills and knowledge to excel in your profession.

Certification backs up your confidence and proficiency, showcasing to clients that you take your job seriously and are dedicated to providing exceptional service.

For instance, imagine a client comparing two travel agents. One is certified, has relevant training and experience, and the other doesn’t have any formal qualifications. Which agent do you think the client will feel more comfortable trusting with their dream vacation?

Not only does being certified demonstrate commitment and professionalism, but it also adds weight to your resume. It’s like having a seal of approval—your hard work and dedication recognized by an authoritative body.

Just as employers are more likely to hire individuals with higher education and specialized certifications in various fields, travel agencies prefer team members with valid certifications.

Moreover, being certified opens doors to career advancement. It demonstrates your desire for growth in the industry and sets you apart from non-certified agents.

Some might argue that certification isn’t necessary to be successful in the travel industry. While it’s true that some agents find success without certification through years of practical experience, certification provides a structured path of learning and ensures that agents are up-to-date with the latest trends and best practices.

In making the decision to become a certified travel agent, one embraces recognition, commitment to excellence, and professional development—setting the stage for an enriching journey towards becoming an esteemed authority in the realm of travel expertise.

Becoming a certified travel agent doesn’t just mean receiving a certificate to hang on your wall. It carries tangible advantages that make all your hard work worthwhile. Here are some key benefits of obtaining a travel agent certification:

Having a certification is akin to possessing a shiny seal of approval that reassures clients they’re in good hands. When people seek assistance in planning their vacations, they want someone they can rely on . Being certified demonstrates that you have the skills and knowledge to guide them effectively.

Think about it: Wouldn’t you feel more secure taking advice from someone who’s gone through proper training and knows what they’re doing? It’s vital for your clients to feel confident that you can manage all kinds of travel needs, from booking flights to crafting unforgettable itineraries. With that level of trust, your clients are more likely to return to you when planning their next adventure.

Obtaining certification can open doors that might otherwise remain closed. Not only can certification lead to increased earning potential, but it also offers opportunities for career advancement. You may find yourself gaining access to exclusive industry events, connecting with influential figures within the travel sphere, and engaging in specialized training programs.

Finding success in this industry requires more than punching in numbers or making phone calls; it revolves around having a deep understanding of how to provide exceptional service and support for your clients.

Certification can give you an edge over others who lack the same credentials, enabling you to stand out and reach higher levels in your travel career. This could mean being first in line for top-notch job opportunities or gaining recognition from respected industry leaders. Recognition and advancement often go hand in hand with greater financial rewards.

Being a certified travel agent can pave the way for acknowledgment from industry associations and suppliers. This recognition can lead to a whole new world of benefits for both you and your clients.

Imagine gaining access to special perks, discounts, and behind-the-scenes experiences. For example, suppliers might extend exclusive deals and benefits to certified agents, making it easier for you to offer your clients unique experiences at competitive prices. Additionally, earned recognition can help showcase your expertise and dedication in the eyes of potential clients, giving you an extra layer of appeal when they’re deciding who to trust with their travel plans.

Remember, while certification does involve time and effort upfront, the long-term gains are well worth it. Whether it’s increased client trust, expanded career opportunities, or industry recognition leading to exclusive perks, becoming a certified travel agent has tangible benefits that can enrich both your professional endeavors and the overall quality of service you offer to your clients.

In navigating the intricate landscape of travel agent accreditation, honing one’s skills is paramount to success in this field. Let’s now explore the pivotal process of training for aspiring travel agents.

Becoming a travel agent requires a specialized set of skills and knowledge. Training programs are designed to equip aspiring travel agents with a deep understanding of the travel industry and the tools they need to succeed in this fast-paced, customer-centric field.

Destination Knowledge : A comprehensive training program covers a wide range of destinations, helping aspiring agents become versatile in their offerings.

Customer Service : Effective communication, problem-solving skills, and the ability to handle difficult situations diplomatically are crucial components of customer service training.

Sales Techniques : Aspiring agents should learn about identifying customer needs, creating persuasive sales pitches, and closing deals effectively.

Travel Technology and Booking Systems : Proficiency with travel technology and booking systems is indispensable for leveraging resources to find the best deals for clients.

Many training programs also offer hands-on experience and internships to provide practical skills for working in the field. This immersive learning environment allows aspiring agents to apply their knowledge in real-world scenarios, gaining invaluable insights into the daily operations of a travel agency.

Individuals seeking comprehensive training should look for programs that encompass these essential elements. By acquiring a robust foundation in these areas, aspiring travel agents can gain confidence and expertise necessary for success in the dynamic world of travel management.

The next step in our journey involves exploring the various certification programs available for aspiring travel agents. Let’s delve into the different certifications offered by reputable organizations in the travel industry.

Becoming a certified travel agent can enhance professional credibility and open doors to new opportunities in the ever-evolving travel industry. While the specific requirements vary based on the type of certification, there are some common elements that aspirants should consider as they embark on this journey.

Some of the top travel agent certifications include the following:

The process of obtaining a certification generally involves completing a formal training program, passing a certification exam, and fulfilling any additional criteria set by the certification provider. Some certifications may also require a minimum level of work experience in the travel industry.

Understanding these diverse certification options and their respective requirements empowers aspiring travel agents to make informed decisions about their professional development and choose the best path to align with their career aspirations within the dynamic travel industry.

Armed with the understanding of certification requirements, let’s now transition to gaining practical experience and essential skills necessary for excelling in the travel agency profession.

Becoming a certified travel agent is the first major step, but it’s only the beginning of your journey. Gaining practical experience is like adding seasoning to a dish— it adds depth and flavor to your expertise.

Imagine being able to assist travelers with their plans confidently, design unique itineraries, and resolve travel-related challenges efficiently. This is the kind of expertise that practical experience provides. Whether you work in a travel agency, tour company, or any other related business, there’s no substitute for hands-on learning when it comes to cultivating an in-depth understanding of the industry.

For instance, working in a travel agency allows you to witness firsthand how different travelers have diverse needs and preferences. This practical experience helps you better understand the nuances of customer service, allowing you to tailor your assistance for each individual’s unique requirements.

Moreover, working in the industry gives you a genuine understanding of how travel operations are managed. It helps you comprehend the behind-the-scenes processes involved in creating seamless travel experiences for customers.

It’s not just about gaining experience; it’s about developing essential skills that will set you up for success in the competitive world of travel agencies. Let’s explore some of these skills further.

Studying for a certification exam can feel overwhelming at first, but with the right approach, you can tackle it with confidence. Here are some effective study tips to help you succeed:

The first step is to create a structured study plan. Organize your study materials and allocate time to cover all the relevant topics tested in the certification exam. Break down the syllabus into manageable sections and assign specific times for each topic . This will help you stay organized and ensure that you cover all the necessary content before the exam date. Remember, consistency is key, so try to stick to your study schedule as much as possible.

Another crucial aspect of exam preparation is familiarizing yourself with the format of the certification exam and assessing your knowledge and readiness. Utilize practice exams to simulate the actual testing environment . This will help you get accustomed to the types of questions asked, the time constraints, and build your confidence for the real exam. Practice tests also highlight areas where you need to focus more attention, allowing you to tailor your study plan accordingly.

While your primary study materials are essential, it’s beneficial to explore additional resources to supplement your understanding of the travel industry and related concepts. Consider enrolling in review courses or accessing online resources that provide comprehensive coverage of key topics. This broader exposure can provide different perspectives and deepen your comprehension . Forums, webinars, and discussion groups can also be valuable sources of information and insight relevant to the travel industry.

For instance, you can join online communities or forums where travel professionals share their experiences and insights. This interactive learning environment allows you to engage with industry experts and gain practical knowledge that may not be covered extensively in traditional study materials.

With a strategic study plan in place, familiarization with practice tests, and exploration of additional resources, you’ll be well-prepared to excel in your travel agent certification journey.

Earning a travel agent certificate can open up a world of opportunities within the travel industry. With this credential, individuals are equipped to pursue roles in diverse sectors such as working for travel agencies, tour operators, corporate travel departments, or even independently as a travel consultant. The certification not only enhances job prospects but also has the potential to lead to positions with specialized niches and higher commission rates.

Travel agencies often seek certified professionals to join their teams as they value the expertise and commitment that comes with obtaining a travel agent certificate. Additionally, tour operators might specifically look for certified individuals who have a comprehensive understanding of the travel industry and can effectively assist clients in planning and booking seamless trips.

Moreover, corporate travel departments frequently prioritize candidates with certifications due to the assurance of their knowledge and skills. These professionals play a crucial role in organizing business trips, managing travel logistics, and ensuring cost-effective solutions for corporate travelers. This showcases the versatility and demand for certified travel agents.

When working independently as a travel consultant, having a certificate adds credibility to your expertise and can attract more clients seeking professional guidance for their travels. This may lead to high-end clientele seeking personalized, tailor-made travel experiences where substantial commission rates can be earned.

According to the Bureau of Labor Statistics, the job outlook for travel agents from 2022 to 2032 is projected to grow at a rate of 3%, about as fast as the average for all occupations. This indicates that obtaining a travel agent certificate aligns with an industry that is steadily growing and evolving.

Ultimately, pursuing certification as a travel agent not only improves job prospects but also enriches the professional experience by providing opportunities for specialization and higher income potential. The diverse career paths available underscore the significance of obtaining a travel agent certificate in today’s dynamic travel industry.

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Everything You Need to Know About Becoming a Travel Agent

Here's what you should know before becoming a travel agent.

If you're someone who spends your days scanning flights , loves hotel rewards points, and in general, is a fervent traveler, you've probably wondered how to become a travel agent.

And, while it's true that living in the age of Expedia means travel agents are not as vital as they once were, people use them a lot more than you might think. Just because travelers aren't calling up an agent every time they need to book a quick flight doesn't mean they don't want to consult an expert for a big trip. This holds especially true when it comes to honeymoons or experiential trips that have a lot of moving parts — coordinating tour companies , translators, or multiple resort stays, for example. It's often easier to leave the logistics to someone else: travel agents.

You don't need a specific employment background to become a travel agent, so if you're looking for a fresh career start, that's totally OK. You have to start somewhere on your path to becoming a travel agent, and the sooner you jump in, the sooner you'll build your client base. On the other hand, if you're hoping to parlay your experience in a semi-related industry, be it marketing or hospitality, that can help because you'll have even more context for your new gig. Either way, this can be a rewarding career path (with some fun perks), so here's what you need to know to become a travel agent.

Formal Training Needed to Become a Travel Agent

While some four-year colleges, community colleges, and trade schools offer tourism certifications, it is not a requirement for those trying to become travel agents. Certificates of tourism can be very helpful, but so can previous training in marketing, hospitality, or even event planning. Ultimately, your knowledge of destinations, sales, itinerary planning, and booking software will be crucial for your career as a travel agent.

In terms of the training time you need to put in before becoming a fully-fledged travel agent, it depends. You could start your career right after high school, or you could put in one to four years to earn a certificate, associate's, or bachelor's degree in tourism. Of course, you could also change course from a related job, and morph your experience as, say, a destination wedding planner into a career as a travel agent.

Training Programs Available

You could take classes with a company like The Travel Institute to earn your certification. Not only will they teach you the basics of planning itineraries, but they'll also make sure you're learning about new cultures, world geography, and experiences you can have all over the world. They'll also help you decide what business route you want to take.

How to Become a Travel Agent: The Logistics

Becoming a travel agent will likely mean starting your own business . On the plus side, it requires relatively little overhead. If you're becoming a small business owner by opening a yoga studio, for example, you will need to rent a space, deal with permits, buy supplies, build a website, and pay yoga teachers and someone to work the front desk. However, if you're starting a travel agent business, you can operate from your living room and there aren't nearly as many upfront costs.

You will have to think about what type of business you want to become. Do you want to incorporate or become an LLC? Would you rather be a sole proprietor? Incorporating takes the most effort, and is often the most expensive. Becoming an LLC is a good happy medium because it can help protect you as a business entity without having as many associated costs. Small business owners typically become an LLC to protect their personal assets. If you get sued as an LLC, someone can come after your business holdings, but can't come after your house, car, or personal savings.

If you choose to remain a sole proprietor (which doesn't require any fees or legwork), you are essentially a freelancer or independent contractor. You can be an LLC and an independent contractor, too — they aren't mutually exclusive. If you want to be an independent contractor, it likely means you're working as part of a larger host agency, which is smart to do when you're starting out as a travel agent. Down the road, you can also own a travel agency franchise. Owning a franchise might come with more overhead costs, and that would be a reason to incorporate.

If you're an independent contractor, you should know that your taxes aren't going to be as straightforward as a full-time employee's might be. You may have to start keeping track of your business expenses, as you might be able to write them off. You also might not get things like health benefits from your employer. As you plan your new career, consider sitting down with an established travel agent to ask them some logistical questions: Where do they get their health insurance? How do they keep track of their income and expenses? Do they use an accountant to do their taxes? While meeting with the travel agent, you can discuss the pros and cons of working for a larger agency, too. If you're not sure how to get in touch with other travel agents, consider using social media, like LinkedIn or even Instagram.

What to Think About When You Become a Travel Agent

Once you've secured work as a travel agent, you'll want to think about how you can earn more money and distinguish yourself from other agents. Here are three things to consider as you start your career.

Making Commissions: If you're working for a larger travel agency as an independent contractor, how do commissions work? Make sure you have this conversation early on before accepting the position. When you're starting out, you want to make sure the commission rate you're receiving is similar to the industry standard.

Growing Your Client Base: How do you make more money as a travel agent? Clients, clients, clients. You want happy customers who will return to you every time they want to book a travel experience. You'll want to keep your clients happy by finding them great deals, curating unbelievable experiences for them, and simply being great to work with.

Establishing a Niche: This is by no means a requirement for becoming a travel agent, but as you establish your career, you may want to consider focusing on a specific niche. For example, perhaps you're someone who focuses on honeymoon travel , luxury travel, or adventure travel . Your niche can help you attract clients, and it can be anything in the travel realm, as long as there's a need for it.

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How to Become a Travel Agent: The Definitive Guide

If you’re passionate about traveling and working with people, learning how to help people make travel arrangements can lead to a lucrative and rewarding career.

Travel agents assist people who are planning trips and sell transportation and lodging towards different destinations.

They may also advise individuals and groups on what destination to choose and what to visit.

When assisting their clients, travel agents take into account the client’s budget and preferences.

They usually work in travel agency offices but nowadays they may also work from home because this profession includes a lot of phone calls and computer work.

Get information on Travel Agent Training programs by entering your zip code and request enrollment information.

What Does a Travel Agent Do?

Job responsibilities vary depending on the place of employment.

During busy months travel agents may work overtime to accommodate customer’s needs.

Some travel agents specialize in selling vacation packages while others specialize in corporate travels.

Travel agents usually do the following:

• Make travel arrangements for their clients
• Determine their clients’ needs based on budget and preferences
• Plan and arrange excursions, day trips, and tour packages
• Calculate total costs
• Book reservations for their clients
• Give details to clients about the documentation they need
• Advise clients about the destinations, weather conditions, and local customs
• Access travel information through a reservation system called Global Distribution System (GDS)
• Stay in contact with hotel managers, transport companies, and other providers of travel-related services.
• Make alternative arrangements if any incidents occur before or during the trip

Travel agent salaries vary widely depending on the employee’s skills, education, and certifications but also on how many travel packages they sell because many travel agents are paid a fixed salary plus commission on sales.

According to the Bureau of Labor Statistics, the median annual wage reported by travel agents in the United States was $42,350 as of May 2020.

This means that half of all travel agents make less than this amount and half make more.

Salaries vary widely depending on the industry of employment, level of experience, region, and a variety of other factors.

The lowest 10 percent reportedly made less than $25,230 while the highest 10 percent made more than $73,360 annually.

The above numbers include the money travel agents earn from commissions.

The highest paying industry for this profession is Agencies, Brokerages, and Other Insurance Related Activities, a sector where travel agents were reportedly remunerated with $64,540 per year.

The biggest employer for travel agents are companies in the field of Travel Arrangements and Reservation Services.

Travel agents who worked in this sector reportedly made $46,590 per year, on average.

Some travel agents work in the field of Nondepository Credit Intermediation where the average salary for this profession was $46,430- higher than the average across all industries.

Travel agents who work companies that provide management services earned slightly more- with the average calculated at $50,460.

Salaries also vary depending on the state and the local economy.

Travel agents who work in Washington reportedly made $62,040 per year while those in New Mexico, South Dakota, North Dakota, Georgia, Mississippi, and Kentucky make less than $40,000 per year.

The BLS reports that the top-paying metropolitan area for travel agents is San Jose-Sunnyvale-Santa Clara CA, where this profession was remunerated with $65,040 per year, on average.

Annually National Average Salary: $46,580

Monthly national average salary: $3,833, hourly national average salary: $22.39, average annual salary by state, annual average salary: top 5 states.

The top earning state in the field is Connecticut, where the average salary is $66,480.

These are the top 5 earning states in the field:

Average Monthly Salary by State

Monthly average salary: top 5 states.

The top earning state in the field is Connecticut, where the average salary is $5,500.

Average Hourly Salary by State

Hourly average salary: top 5 states.

The top earning state in the field is Connecticut, where the average salary is $31.96.

How to Become a Travel Agent

Step 1 finish high school.

The first step if you want to become a travel agent is to finish high school because a high school diploma or equivalent will usually be required by your employer or post-secondary training program.

Step 2 Finish Post-Secondary Training

Travel Agent programs are available at many community colleges, trade schools with classes focusing mostly on:

• Reservation systems
• Regulations regarding international travel

Step 3 Become Certified

Although not all states require travel agents to be certified, you may need a business license before being allowed to sell travel packages.

Becoming certified by The Travel Institute or the International Air Transportation Association can help improve your employment and earning prospects.

Education Requirements

There there are no formal education requirements for travel agents but it’s best to finish a post-secondary training program in order to improve your employment prospects in this highly competitive field.

Training programs are available at many technical schools and community colleges and can last between a few months and a few years depending on the type of credential/degree you are seeking.

Many certification programs are also available online giving you the opportunity to learn at your own pace, from the comfort of your home.

Ashworth College-Online Travel Agent Training Program

A training option that offers you the opportunity to learn from anywhere, this online certification program offered by Ashworth College gives you access to online reservation software simulations, online libraries and labs, and many other perks.

The curriculum covers a variety of topics, such as:

• North American Aviation and Airports
• International Travel
• World Tours
• The Hospitality Industry
• Meetings and Marketing
• Building an Itinerary

The program costs $699 if paid in full or $899 if paid in monthly installments.

Community College of Baltimore County – Travel Agent Training, Continuing Education Certificate

This online training program covers all the important topics you need to know before starting a career in the travel industry.

Students learn about:

• Hotels and Resorts
• Airline Industry
• Ground Transportation
• International and Domestic Travel
• Reservations and Pricing
• Specialty Travel

The International Air Transportation Association (IATA)

IATA offers different types of travel and tourism training for all professional levels: from entry-level travel agents to senior management.

All courses lead to an internationally recognized IATA accreditation.

Two of the courses offered by IATA are BSP Essentials for Travel Agents (e-learning) and Geography and Travel Planning (e-learning).

The BSP Essential Course costs $399 and covers a lot of information about the Billing and Settlement Plan.

The Geography and Travel Planning course costs $100 and teaches students how to plan travel itineraries, read maps, use city and airport codes, sell travel packages, and help them understand different modes of transport.

Video About The Career

Certification Requirements

Although this is not a requirement, becoming certified by the International Air Transportation Association will give you an internationally recognized credential.

You can also improve your employment prospects by taking the Travel Agent Proficiency Test administered by The Travel Institute.

The Institute offers different levels of certification:

• Certified Travel Associate
• Certified Travel Counselor
• Certified Travel Industry Executive

You need 12 months of industry experience before becoming a Certified Travel Associate.

With an online full payment plan you will need to pay $450- this includes access to online materials and testing fees.

If you want to purchase the classes in print, this will cost you $550.

You will need a minimum of 5 years of experience in the industry before applying for the Certified Travel Counselor credential.

Course materials and exam fees for this certification level sum up to $550.

After gaining 5 years of experience in the field you can also become a Certified Industry Executive if you pass an exam.

The program materials and testing fees sum up to $550.

There are also other credentialing institutions, such as the Cruise Lines International Association (CLIA) who offer certification for specific fields or types of travel services.

CLIA also offers four levels of certification:

• Elite Cruise Counselor

It is important to mention that some states may require a business license if you want to sell travel services so it’s best to check the requirements that are applicable in your area before starting a career in this field.

Employers also offer on-the-job training on the computer software that is used within the travel industry.

Average Training Program Duration: 0-6 Months

Popular programs, job outlook.

According to the Bureau of Labor Statistics, employment for travel agents will be declining 26 percent from 2019 to 2029.

This decline will be caused mostly by the fact that many travelers choose to book their trips using the Internet.

However, some people prefer to use the services of a travel agent that helps them filter through the multitude of information and options that are available.

Travel agents who are certified and experienced are expected to have the best job prospects.

If you have the first-hand experience of living in a foreign country, this can help you find employment in an agency that prefers travel agents who are specialized in specific destinations.

Employment Growth Projection: 5%

That's a higher than average projected growth of 3,300 jobs.

Travel Agent: Interest Over Time

Should you become a travel agent, overall satisfaction: medium.

When asked if they are happy with their career choice, travel agents rate their career happiness 3 out of 5 stars, which puts this profession in the bottom 32 percent of all careers, according to Career Explorer.

Average Salary: Medium

According to the Bureau of Labor Statistics, the median annual salary reported by travel agents in the United States was $42,350 as of May 2020- which means that half of all workers in this profession earned less than this amount while half earned more.

Salaries for travel agents vary depending on a variety of factors and are heavily influenced by the number of travel services they sell.

The lowest 10 percent of all travel agents earned less than $25,230 (which is much less than the national average) while the top 10 percent made more than $73,360.

However, salaries are also determined by the region of employment and a variety of other factors.

According to BLS, Washington is the top-paying state for travel agents.

In this state, the median annual wage reported by workers in this profession is $62,040.

Other states where salaries were above $50,000 are Arizona, District of Columbia, California, and Massachusetts.

There are also places, such as South Dakota, Georgia, or Mississippi, where salaries were below $40,000 per year.

Job Growth Outlook: Low

If you want to start a career as a travel agent you should know that this profession is projected to decline in the future as more and more people prefer to book their vacations through dedicated websites and mobile applications.

According to the Bureau of Labor Statistics, the demand for travel agents is projected to decline 26 percent from 2019 to 2029.

Job openings may stem from the need to replace travel agents who retire.

Education Duration: 0-6 Months

As mentioned above, if you are a good communicator who’s passionate about sales, traveling and enjoys working with people, you can start a career in this profession a few months after finishing college.

However, becoming certified and earning a degree in the field will surely help you improve your earning prospects and will give you an advantage over the other applicants for a travel agent position.

Personal Skills Needed

To be able to perform well at your job, as a Travel Agent you will need many personal skills:

• Good Communication Skills
• Customer Service Skills
• Problem-Solving Skills
• Good Time Management Skills
• Organizational Abilities

Frequently Asked Questions

Q. how much training do i need as a travel agent.

Education and certification requirements vary depending on the type of job you are targeting and the location where you want to practice.

Some states require travel agents to hold a business license and licensing requirements also vary depending on the state so it’s best to contact your state’s licensing agency to find out more on this subject.

A diploma or certificate from a trade school can help you find a job in the field and program duration varies between a few months and 2 years depending on the school and the curriculum.

Becoming certified by the Travel Institute is another way to demonstrate your skills to potential employers.

Experience requirements for certification vary between 1 year and 5 years, depending on the credential you are targeting.

Another credentialing institution is The Cruise Lines International Association.

Q. Where Can I Find Employment as a Travel Agent?

According to the Bureau of Labor Statistics, travel agents held approximately 82,000 jobs in the United States, 72% of them working for companies that provide travel arrangements and reservation services.

The same institution reports that 17 percent of all travel agents are self-employed.

Other industries where travel agents held jobs are:

• Nondepository credit intermediation
• Management of companies and enterprises
• Credit intermediation and related activities
• Travel accommodation

The states with the highest employment level for travel agents are Florida, California, New York, Texas, and Illinois.

Q. How Much Does It Cost to Become a Travel Agent?

Training costs vary depending on the program you choose and the duration.

Shorter online programs are available and these are usually less expensive and offer you the opportunity of learning at your own pace, from the comfort of your home.

The Travel Institute offers certification programs that cost $450 in the online format and $550 in print.

If you want a more in-depth understanding of this field, a two-year associate’s degree program in travel and tourism can improve your employment prospects and help you advance in your career.

In-state students who are enrolled in associate’s degree programs pay between $4,000 and $5,000 per year, on average while out-of-state students pay between $8,000 and $9,000.

Four-year bachelor’s degree programs in travel and tourism are also available at some colleges and universities.

Travel Agent Information by State

Similar careers, certified interior designer, certified personal trainer, data entry clerk, floral designer, professional translator, purchasing manager, wedding planner, administrative assistant, athletic trainer, aviation manager.

Travel Agent Licensing Requirements

Get information on Travel Agent Training programs by entering your zip code and request enrollment information.

If you love to travel, being a travel agent can be a dream job.

It’s relatively easy to get started, and most states don’t require you to be licensed or have specific training requirements.

Despite this, or perhaps because of it, knowing exactly what licenses or certifications you need to be a travel agent can be confusing.

The good news is, you’ll find everything you need to know right here.

States That Require Travel Agent Licenses

Host agency vs. independent agent, host agency, independent travel agent, international air transport association, cruise line international association, computerized corporate rate association (true), what credentials are necessary to be a travel agent, do i need training to be a travel agent, how do travel agents make money.

First, let’s take a look at the four states that require travel agent licenses.

These are known as sellers of travel states and include California , Florida , Hawaii , and Washington .

You’ll need a license for the state if you plan to operate in the state or to sell travel to residents of these states, you’ll need to be licensed.

You may have noticed that three of these states are very popular travel destinations, so it’s difficult to make it as a travel agent without being able to sell trips in these states.

Not everyone needs to be licensed, however.

If you work with a host agency , you will use their license instead of getting your own.

These states have certain requirements that you must meet.

You’ll need to submit an application and pay the registration fee.

You may also be required to use a trust account or have a surety bond.

Several other states have some type of licensing requirement, including Delaware , Illinois , and Nevada .

The requirements vary by state, but you may be required to have an occupational license or pay a licensing fee.

When becoming a travel agent , you have two main options.

You can work with a host agency, or you can be an independent travel agent.

When you join a host agency, you’ll be using the agency’s credentials.

This can make it much easier to get started as a travel agent.

You’ll also have access to the agency’s network of suppliers, marketing materials, and exclusive discounts.

The downside of this is that you’ll need to comply with their regulations and procedures.

You’ll also need to pay a portion of the commissions you earn to the host agency.

However, it’s still possible to earn more with a host agency, despite giving them a percentage of your commissions.

As an independent travel agent, you’ll be able to run your business the way you want, as long as you are following all local and federal laws and regulations.

The downside is that you’ll need to get accreditations on your own, which requires time and money.

You may also need experience to get these accreditations.

It’s possible for you to begin your career as an independent travel agent .

However, it’s often easier to begin working with a host agency.

Then, you can transition to being an independent agent once you have experience.

Credentials

You may also need some credentials to be a successful travel agent.

These include the IATA (International Air Transport Association), CLIA (Cruise Line International Association), and TRUE (Travel Retailer Universal Enumeration).

If you are working with a host agency, you will probably use their credentials.

However, if you are an independent agent, you’ll need these credentials to book flights, cruises, and accommodations.

The IATA offers the IATAN accreditation for individuals and businesses in the U.S.

To become accredited, you’ll need to show that you have an established travel business.

You’ll also need to pay the registration fee and get errors and omissions insurance.

You’ll also need at least 2 years of experience.

You can forgo this requirement if you complete an approved training program .

The IATAN allows you to purchase airline tickets directly.

Without it, you’ll need to go through a third party, which means extra time and expense.

You’ll also have access to discounts, and credibility with hotels and other travel-related businesses.

You’ll receive an IATAN number and a physical and digital I.D. card.

In addition to booking discounts, you’ll get 50% off on training programs offered by the IATA.

Plan to book cruises?

You’ll need a CLIA number provided by the Cruise Line International Association.

If you work with a host agency, you can simply use their CLIA.

If you are an independent travel agent, you’ll need to get your own.

You can become a travel agent member or TAM.

You’ll pay a fee of $399.

You’ll also need to meet any federal and local regulations to qualify.

As long as you are running your business legitimately, you are covered here.

This is a booking credential and allows you to book with cruise lines and many other businesses, including hotels.

However, it doesn’t allow you to book with airlines.

Once you become a TAM, you can get an individual agent membership or IAM.

This is not a booking credential.

Instead, it gives you access to CLIA’s wide variety of training programs and the certifications that come with them.

If your business focuses on cruises, this is the way to go.

The training for these certifications is rigorous and can involve ship inspections and even taking a cruise trip yourself, along with completing the education modules.

You’ll need to take the introductory course, State of the Industry, to maintain your IAM status.

This course is free of charge with your membership.

TRUE (Travel Retailers Universal Enumeration) is another accreditation you should consider, particularly if you are a niche travel agent.

TRUE is similar to the above accreditations.

However, you’ll have access to different travel service providers.

Your TRUE code allows you to book with amusement parks, car rental companies, cruise lines, and tour operators.

To get this credential, you’ll need at least 6 months of experience as a travel agent.

You’ll also need to provide proof that you are meeting your state’s requirements as a seller of travel, and 3 business references

Frequently Asked Questions

Some states have certain requirements to operate or sell to residents of their state.

Beyond that, there are no hard and fast requirements.

However, credentials, including the IATAN, CLIA, and TRUE are very helpful.

Travel agent training isn’t required, but it’s generally a good idea.

In addition to travel agent training programs, training in marketing, tourism, and knowledge of booking software can give you the knowledge you need.

Most of the money travel agents earn is through commissions.

For example, when you book a trip with Carnival Cruise Lines, you’ll receive a percentage of the cost of the trip as a commission.

This also applies to airlines, hotels, and many other travel-based businesses.

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New travel dates: June 12 - 20, 2024

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to o perational disruptions, including delays and cancellations due to inclement weather in the area.

Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:

Inventory Requirements

Lowest Inventory, Same Cabin

If original inventory is not available rebook lowest inventory available in the same ticketed cabin. As a reminder, customers that do not hold a Basic Economy fare should never be booked into B inventory.

Basic Economy -

• Must be booked in B inventory only. If B inventory is not available, then an alternate flight must be selected. Advance Purchase and Ticket Change restrictions are waived.

Instant Upsell -

Refer to Travel Notice Policy - Travel Agency Guidelines for rebooking guidelines and Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com . IU PNRs contain the following SSRs:

• OTHS AGENCY RETAINS CONTROL OF TKT FOR REISSUES
• OTHS INSTANT UPSELL ANCILLARY EMD ISSUED 001xxxxxxxxxx

Refer to Exceptions to Fare Rules .

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

Endorsement Box Requirements

• Refer to individual Travel Notice for Event Name
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Instant Upsell (IU) tickets must use waiver code: TNADV/IU when rebooking in the Instant Upsell Inventory IU PNRs contain the following SSRs:

Refer to Travel Notice Policy - Travel Agency Guidelines for Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com .

Changes to Origin/Destination - Not Allowed

• Waive Change Fee
• Ticket reissue for original ticketed fare
• 300 Mile Radius is always allowed, unless otherwise stated in the notice
• Changes to origin/destination are not permitted for the travel notice
• Any changes made to origin/destination all fare rules apply

300-Mile Radius Only - Allowed

• Within same country
• For booking inventory, view Inventory Requirements

Basic Economy Short-haul fares

book in B inventory only.If B inventory is not available, then an alternate flight must be selected.

Changes to Connection City

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

• Ticket issued on the following ticket stock: AA 001, AY 105, BA 125, El053, IB 075, JL 131, QF 081
• Applies to AA*/ one world flights
• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 2 hours away
• Affected coupons are in OK status
• Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
• More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates
• Original issuing agency responsible for ticket reissue
• Ticket Revalidation not permitted
• The return travel must be booked in the original class of service (inventory)
• Refer to Extend Travel Rebooking after the Travel Event
• Basic Economy must be rebooked in the appropriate Basic Economy inventory
• Please ensure the above procedures are accurately followed to prevent debit memo issuance

Rebooking - Exception to Fare Rules

Exception to Fare Rules: All fare rules apply with the exception of the following:

• Advance Purchase requirement waived
• Minimum/Maximum Stay requirement waived
• Change Fee waived
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

SalesLink Request

• Rebook flights in compliance with Travel Notice Exception Policy
• Log-in to SalesLink at www.saleslink.aa.com
• Request Type: select 'Service'
• Input AA PNR
• Waiver Type: select 'Travel Notice'
• Travel Notice: select applicable Travel Notice event name
• Select 'Next' - and complete request
• Verify: SalesLink approval remarks in PNR
• New Ticket Endorsement Box: Enter event name only
• Ticket Reissue required

Endorsement Box requirement: 12JUN24A or the exchange will be subject to a debit memo

Extend Travel Rebooking Guidelines

If customers are unable to rebook within the New Travel Dates, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

• Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
• Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
• Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
• Residual MCO's are not allowed when using the TNADVE waiver code for reissue.
• Extend Travel Rebooking does not apply to tickets in conjunction with Instant Upsell (IU)

Refund Policy Information

When the flight is cancelled or the length of delay is 91+ minutes , travel agents may refund ticket(s) through normal GDS/ARC/BSP processing. Refer to our Schedule Irregularity policy for delays 90 minutes or less.

• Refund To Original Form Of Payment - All penalties/fees waived
• Non-Refundable Fare
• Refundable Fare with cancellation Fee
• Basic Economy Fare
• Bulk/Opaque Fare

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds .

When the flight is not cancelled or the length of delay is 90 minutes or less , a refund does not apply:

• If customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; may use Extend Travel Rebooking or may hold ticket for future travel; all rules and restrictions apply.
• Travel must commence no later than one year from the date of original issuance.

En route/Diversion

• Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
• Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
• If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

• www.saleslink.aa.com Reference: Select Travel Notice Policy - Travel Agency Guidelines
• Visit www.saleslink.aa.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com .
• Group reservations must be changed by AA Group & Meeting Travel
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

• Online Freight Broker/Agent Training
• Continuing Education
• Continuing and Professional Education
• CPE Course Guide

Job Outlook

Gain the comprehensive skills needed to build a successful freight brokerage or freight brokerage agency—100% online. Learn key freight fundamentals for future success, such as the laws and terminology, setting up your business, valuable tools and software, contracts, and forms, how to find shippers and do ratings, and much more.

In this freight broker training, you will learn the differences between a freight broker and a freight agent, their various duties and responsibilities, and the laws and legal requirements for both. You will also learn the steps of setting up carrier and shipper packets and contracts, marketing and advertising avenues, rate quotes, how to interact with shippers and carriers to keep lines of communication open, and valuable negotiation skills.

You also have access to Brooke Transportation Training Solutions, which hosts a Broker/Agent Resources Day event. This event includes a virtual option held one Friday a month exclusively for course graduates.

Job Outlook for Freight Brokers

According to the U.S. Bureau of Labor Statistics (BLS), jobs for logisticians, which includes freight brokers, are likely to increase 18% through 2032. On average, around 21,800 jobs for freight brokers are expected annually over the decade. As of May 2022, the median yearly salary for freight brokers was $77,520, with the top 10% earning over $124,050.

Over 11 billion tons of freight move by truck each year, according to the U.S. Department of Transportation (USDOT). This number will grow, so skilled freight brokers are needed to keep the industry moving.

Course Objectives

• Freight Broker/Agent
• The basics of freight brokering, and qualifications needed for freight brokers and freight broker agents
• How to set up an office, goals, and a corporate identity for a freight brokering business
• How to set up a shipper and carrier packet for a freight brokering business
• Software used for accounting and operations and how the transportation law affects a freight brokering business
• The terms, insurance requirements, liabilities, policies, and recordkeeping best practices involved in contracts between the broker, carrier, and shipper
• Ways to determine rate quotes between your freight brokerage, the shipper, and the carrier using negotiation and sales techniques

Prerequisites and Requirements

There are no prerequisites to take this freight broker course. However, this course focuses solely on U.S. domestic freight brokering, so it’s only recommended if you plan to do business in the United States.

Registration and Enrollment

This course is 100% online. Start anytime.

Jan Roach has been a partner in a freight brokerage operation since 1995. For over 10 years, she ran a freight brokerage, overseeing sales, marketing, accounting and day-to-day operations. Roach holds a Bachelor of Science from Baylor University and has provided training for the freight industry since 2001.

Jeff Roach has been in the transportation industry since 1986. He founded his own freight brokerage in 1995, after working as the vice president of national accounts for a major truckload carrier. He turned his brokerage into a multimillion-dollar business and began developing freight broker courses in 2001. Roach holds a Bachelor of Science from Abilene Christian University.

FAQs about Freight Brokers

What do freight brokers do.

Freight brokers find carriers for shippers to haul their freight. They also assume financial responsibility in the shipping process by invoicing shippers, paying carriers and agents, extending credit and more.

What is the difference between a freight broker and an agent?

A freight agent acts as an independent salesperson for a freight brokerage or independent broker. Freight agents may work on commission, bringing in new customers.

What kind of hours do freight brokers work? 

Freight brokers can set their own hours — deciding when and how much they work. Many work from home, so they create their own work/life balance around shipping and carrier schedules.

What is the Federal Motor Carrier Safety Administration (FMCSA)?

The Federal Motor Carrier Safety Administration (FMCSA) regulates and provides safety oversight for commercial motor vehicles (CMVs).

Staff | Contact Us Today!

Beverly Lucas , Director of Continuing Education Phone: 202.274.7430 Email:  [email protected]

Eddie J. Williams ,  Project Assistant Phone:  202-274-5536 Email:  [email protected]

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• HVAC/R Technician
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• Online Pharmacy Technician Course
• Sterile Processing Technician
• Certified Electronic Health Records Specialist
• Certified Clinical Medical Assistant (CCMA)
• Certified Residential Interior Designer

• Moscow Travel Agent

As a leading travel agency in Moscow, Exploring Tourism aims to make your visit truly unforgettable. Our expert Moscow travel agent know all about its vibrant culture, history, and hidden gems, ensuring that you experience all it has to offer during your stay here. When you choose us as your travel agency in Moscow, you gain access to our extensive knowledge and expertise. Every traveler is unique; therefore, we take the time to listen carefully to your preferences and interests before creating tailored itineraries that best meet your needs. No matter whether it is history, food, or adventure you seek, we have something in Moscow just right for you!

Our travel agent in Moscow will take care of organizing all aspects of your trip, from booking flights and accommodations to organizing guided tours and activities. We collaborate closely with a network of trusted partners and local tour operators in Moscow to create an authentic and immersive experience for you in Moscow. From exploring historical landmarks to indulging in culinary delights, we will take you on a journey that showcases the true essence of Moscow.

Moscow is a city steeped in history, boasting numerous iconic landmarks and attractions. From the modern wonders and the historic places, our sightseeing tours ensure you don't miss out on the city's architectural marvels, cultural hotspots, and hidden gems.

View All Sightseeing

Finding the perfect accommodation for your stay in Moscow is essential, and our travel agency is here to assist you. No matter what your travel budget or style is, our selection of luxurious hotels, budget-friendly options and boutique accommodations has something suitable to meet the needs and preferences of every traveler. We ensure comfortable and convenient stays, allowing you to relax and rejuvenate after a day of exploration.

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To make your travel experience seamless and hassle-free, we offer thoughtfully crafted tour packages. Whether you're interested in exploring the small places of Moscow, visiting sacred places, or discovering the beautiful landscapes, our Moscow tour packages cater to diverse interests and budgets.

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Immerse yourself in the rich culture of Moscow with our exciting activities. Experience the thrill of road transport, savor the flavors of authentic Russia cuisine during food tours, or indulge in traditional dance and music performances. Our carefully curated activities allow you to create cherished memories during your time in Moscow.

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Moscow is a treasure trove of attractions, offering something for every traveler. Explore the shop for souvenirs at the colorful bazaars, visit the religious places, or take a peaceful stroll in the serene gardens. With our expert guidance, you'll discover the best places to visit and experience the true essence of Moscow.

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Navigating a bustling city like Moscow can be daunting, but our Moscow travel agency takes care of your transportation needs. Whether you prefer private transfers, chauffeur-driven cars, or reliable public transportation, we ensure seamless and comfortable journeys throughout your trip.

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Discover the beauty and magic of Moscow with Exploring Tourism, a trusted Moscow travel agency, by your side. Contact us today to start planning your dream trip to this incredible city. Let us create memories that will last a lifetime as we take you on a journey through the vibrant places, ancient monuments, and captivating culture of Moscow.

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Our goal is to provide the highest quality services to make your clients fall in love with Russia.

Whether you are looking to get the most out of a tight budget or prefer premium luxury when discovering Russia, Olta Travel will be your perfect partner.

Let us make your tour to Russia a memorable experience, so you can enjoy a worry-free journey!

• FROM BIG GROUPS TO INDIVIDUALS: we craft a tailored offer for almost any budget, thanks to our distributed network of trusted partners, direct connections with service providers and our own profound knowledge of destinations in Russia. 
• TOP SERVICE GUARANTEE:  We take care of everything to secure travelers’ satisfaction and are prepared to deal with unexpected issues should they arise.
• COMFORTABLE PRICING:  Olta Travel keeps the cost of discovering Russia at a fair, reasonable level because we love our country and seek to share this love with you.
• NATION-SPECIFIC PROGRAMS : based on our experience working with tourists from all parts of the world, we know how to surprise and amaze your compatriots with Russia.

PRIVACY POLICY ON THE PROCESSING OF PERSONAL DATA

This Policy of personal data processing (hereinafter - the Policy) applies to all data that "OLTA Travel" Co. Ltd (hereinafter – Olta Travel) receives from the visitors of website http://www.oltatravel.com (hereinafter "the Website") and explains how it is processing, stored and how the confidentiality is ensured.

1. Processing and use of personal data.

1.1. In this Policy, personal information means any information left by users on the Website of Olta Travel, including Name, Surname, company, email address and other contact information, left in the message.

1.2. The person who left personal data on the Website of Olta Travel, consents to their use, namely:

1.2.1. The inclusion of the email address, name, surname, company name or any other contact information left in the message in the contact database of Olta Travel. The database is hosted in a secure cloud-based customer relationship management service Bitrix 24, as well as on a secure service for newsletters – Unisender.

1.2.2. Receiving email newsletters with news, promotions, special offers and other useful materials, but no more than twice a week. The visitor of the Website at any time has the right to unsubscribe from the mailing list of Olta Travel, by clicking on the unsubscribe link located at the bottom of each letter.

1.2.3. Direct communication with the manager of Olta travel on the treatment of the user.

1.2.4. The use of contact information to show relevant advertisements to users in social networks and the Internet.

1.2.5. For other purposes performed with the individual consent of the user.

2. The collection, storage and protection of personal data.

2.1. All personal data collected on the Website is processed, stored and secured in strict accordance with the provisions of the legislation of the Russian Federation (Federal law of the Russian Federation of 27 July 2006 № 152-FL "On personal data") and the European Union (The General Data Protection Regulation (GDPR) (EU) 2016/679).

2.2. Olta Travel is taking the necessary legal, organizational and technical measures to protect personal information from unlawful or accidental access, copying, distribution of personal information, as well as other unlawful actions in relation to personal data of users, which include:

•     secure transfer and storage of personal data on secure servers;

•     automated processing of personal data;

•     identification of possible threats to the security of personal data;

•     limiting the number of persons having access to personal data;

•     application of measures of internal regulation of the procedure of working with personal data (internal regulations for employees of Olta Travel);

•     improving methods of collection, storage and processing of data.

2.3. All data received on the Website of Olta Travel are transmitted via a secure https Protocol and stored on servers in secure, cloud-based customer relationship management service Bitrix 24, as well as in safe service for creating email newsletters Unisender.

3. User rights and obligations of Olta Travel.

3.1. Upon the request from the user Olta Travel should:

•        confirm the fact and methods of storage and processing of personal data of users;

•        inform about the method of obtaining personal data of the user;

•        explain the legal bases, objectives and timing of the processing of personal data;

•        in case of personal data leakage, inform the user about it;

•        make changes or delete users ' personal data from the database to stop storing and processing it;

•        warn about the expected cross-border transfer of personal data.

3.2. The user has the right to request the deletion of his personal data by sending an e-mail to [email protected] as well as the exclusion from the email-mailing by clicking on the "Unsubscribe" button located in the body of each letter.

4. Conditions of termination of processing and storage of personal data:

•       company liquidation;

•       a written request for withdrawal of consent or exclusion from the database;

•       at the request of the user, if the data were obtained illegally.

5. Olta Travel is not responsible for information posted by a visitor on the third party websites, links to which can be posted on the Website of Olta Travel.

6. More information about the collection, storage and processing of personal data by Olta Travel, the user may get by sending an email to [email protected] .

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