cobham travel agent

• 01932 866663

The Travellers Boutique

Your local professional travel agent in cobham, welcome to the travellers boutique.

Are you looking for a friendly, experienced and well-qualified partner to help you in your travel planning and to ensure you feel good about your holiday abroad?  We are award winning experts in our field and look forward to seeing you soon.  We are situated right in centre of Cobham close to the Clock Tower.

Asia is a vast and diverse continent, rich in culture, history, and natural wonders. From the bustling cities of Tokyo, Bangkok, and Shanghai to the tranquil beaches of Bali and Phuket, Asia offers an array of unforgettable experiences. Discover ancient temples, taste exotic cuisine, explore stunning landscapes, and immerse yourself in the vibrant traditions of this fascinating region.

Africa safaris offer an unparalleled adventure for nature and wildlife enthusiasts. Witness the breathtaking spectacle of the Great Wildebeest Migration, track gorillas through the lush forests of Uganda and Rwanda, or spot the Big Five on a game drive in South Africa or Tanzania. Experience the raw beauty of Africa's natural landscapes and immerse yourself in its incredible wildlife.

Caribbean & Bermuda

The Caribbean is a region of turquoise waters, white sand beaches, and vibrant cultures. From the pulsating rhythms of Jamaica to the colonial charm of Cuba and the natural beauty of the Dominican Republic, the Caribbean is a paradise for sun-seekers and adventure lovers alike. Indulge in delicious local cuisine, soak up the sun, and unwind in the laid-back atmosphere of the islands.

Indian Ocean

Indian Ocean holidays offer a dreamy escape to paradise. The Maldives, Seychelles, and Mauritius boast some of the most beautiful beaches in the world, with crystal-clear waters teeming with marine life. Explore lush jungles, discover exotic cultures, and indulge in world-class spas and cuisine. The Indian Ocean is the perfect destination for a luxurious, relaxing holiday.

Arabian Gulf

  Arabian holidays offer a glimpse into a world of opulence and mystique. From the towering skyscrapers of Dubai to the ancient markets of Marrakech and the pristine beaches of Oman, the Arabian Peninsula is a land of contrasts. Discover rich cultural traditions, indulge in luxurious spas and hotels, and explore the breathtaking desert landscapes.

Europe & North Africa

  European holidays offer a wealth of experiences for every type of traveler. From the historic cities of Rome, Paris, and London to the sun-kissed beaches of the Mediterranean, Europe is a continent of diverse cultures, stunning architecture, and world-class cuisine. Explore ancient ruins, wander charming villages, and immerse yourself in the vibrant art and music scenes of Europe.

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The Travellers Boutique COBHAM Surrey KT11 2JZ

Tel : 01932 866663

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09:00 to 18:00 Monday to Friday

09:00 to 16:30 Saturday

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Alison Hackett

About Alison

My name is Alison Hackett and I live in Cobham, Surrey with my family. Travel is my absolute passion, so 15 years ago following a successful career in the retail industry, marriage and 2 children later, I decided to follow my dream and combine my wealth of travel expertise, with my sound commercial bite, to establish myself as an Independent Travel Agent. In my youth I back packed around the world, took the slow boat to China and even trekked to Machu Picchu.

Then with my partner I have enjoyed some fun and romantic escapes to places like Italy, Hawaii and Thailand, with New Zealand and Fiji ultimately proving the perfect destination for our wonderful honeymoon. With children our travel plans changed a little! In the early years we visited numerous European and long-haul beach destinations; Mauritius and Koh Samui being particular favourites. Then as the children have grown up, we have preferred more experiential and adventurous journeys; our recent tour around Vietnam proved to be a great success.

I love to explore and find new places of interest or activities to recommend on to my clients. I pride myself on delivering exceptional customer service whilst achieving outstanding value for my discerning clients, indeed each enquiry is treated as if it were my own. Over 85% of my business comes from repeat/referred custom, which hopefully speaks for itself!

As Designer Travel are totally independent, we have relationships with all the large tour operators, as well as many small specialist operators you cannot find in high street travel agents. We also have access to a huge portfolio of worldwide hotels, flights, and car hire firms; so there really is no restriction on the kind of holiday, tailormade journey or leisure experience Designer Travel can arrange for you. By using my service, you really do have the best of both worlds; an unrivalled personal service, combined with extremely competitive prices delivered through our industry partnerships and low overheads. Allow me to make booking your next holiday, a stress-free pleasurable experience.

Please do give me a call or send an email today.

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The Travel Professionals Ltd

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41 Portsmouth Road

Cobham KT11 1JQ

United Kingdom

About the Business

Leisure and corporate travel - we are members of ABTA, ATOL holders & Investors in People accredited! …

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After a friend and I had our holiday cancelled (due to the thomas cook saga) with 3 days to before we were due to go, we couldn't get anything online , our last hope was to pop along to the travel professionals. Absolute stars within a short space of time we were sorted, excellent service from the ladies, very welcoming and my friend and I got to go away. I am definitely booking my next trip through these guys! Thank you again! X

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Chobham Travel

Discover Your Dream Holiday with Chobham Travel

We are a local and truly independent travel agency.

 Established in the historic village of Chobham, Surrey in 1994, we take pride in providing a highly personalized and tailor-made service. Whether you're traveling with family and friends, whether near or far, we approach your needs with enthusiasm, professionalism, and genuine care.

Our independence allows us to offer a vast array of holidays, flights, cruises, and more at competitive prices. Our firsthand knowledge ensures that our customers receive honest reviews and unbiased recommendations on accommodations and a wide variety of destinations.

We understand that holiday time is invaluable, so ensuring your complete satisfaction is always our top priority.

This Week's Special Offers

Welcome to Chobham Travel, your one-stop destination for all your travel needs. Our experienced team of travel experts is dedicated to turning your travel dreams into reality. From beach getaways to thrilling safaris and cultural explorations, we specialise in creating personalised travel experiences that exceed your expectations.

We understand that planning a trip can be overwhelming. That's why our knowledgeable team takes the time to listen to your unique preferences and design tailor-made itineraries just for you. Whether you're traveling with your family, embarking on a romantic honeymoon, or organizing a corporate retreat, we handle all the details so you can focus on enjoying your journey.

With our comprehensive range of services, including flight bookings, hotel accommodations, transportation arrangements, and guided tours, we ensure a seamless and hassle-free experience from start to finish. Our network of trusted partners and suppliers enables us to secure exclusive deals and special amenities, enhancing your travel experience.

We take pride in our commitment to excellence and attention to detail. Our dedication to delivering unforgettable journeys has earned us a reputation for creating lasting memories. Choose [travel agency name] as your trusted travel companion and embark on a world of exploration with confidence and peace of mind.

Contact us today to start planning your next adventure and let our team of experts guide you towards an extraordinary travel experience.

Let us take care of your holiday

Call us on 01276 858080 or contact us for your free quote..

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61a high st, chobham, woking, surrey gu24 8af, 01276 858080, [email protected] , opening hours, monday to friday: 10am - 5.00pm, saturday: by appointment.

     No. E0672

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, visit  FCO Travel Aware website .

Registered address: Wellington House, 40 Avenue Road, Farnborough, Hants GU14 7BL.

 Company registration: 9411035. Directors : Mrs Faye Coles

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The Travel Professionals Ltd

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Corporate TMC and Leisure Travel Agency based in Cobham, surrey for over 25 years. We also have a satellite office in Bedford. It is our personal tailored approach to selling travel that means that many of our client have been with us since we opened and recommend us to others. We are ABTA members meaning that we adhere to a strict code of practise, ATOL Holders and licenced through IATA. We are also members of the Advantage Focus Partnership, giving us access to some of the best deals in the marketplace. Our services include:

* Airfares including low cost * Hotels * Car hire * Rail & Eurostar * Ferry * Passport & Visa services * 24 hour out of hours assistance * Groups and Incentives * Meet & Greet * Discounted leisure bookings through our Travel Lounge

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• August 30, 2012

Why book through an ABTA Travel Agency? ABTA has been helping holidaymakers for over 50 years to get the most from their travel plans, but what does the ABTA brand stand for and why should you, the traveller, book through an ABTA bonded travel agency?

The Travel Professionals Ltd is a member of ABTA. ABTA and ABTA members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact: ABTA 30 Park Street, London SE1 9EQ or telephone 020 3117 0500

Service – as an ABTA member we follow a code of conduct, so you can be sure that you will receive a high standard of service, fair terms of trading and clear and accurate information.

   Choice – as an ABTA member The Travel Professionals can offer you the widest range of options and, by being independant, means we are not limited to what we can offer you, so you can be sure that we will endeavour to help you make the right choice and at the best price for you.

Peace of mind – booking your holiday through an ABTA member means that we are available to give you advice and assistance. We will ensure that your holiday arrangements are protected and in the unlikely event that something goes wrong, you will have a point on contact.

The Travel professionals are also supporting ABTA’s Love Travel Campaign which aims to raise awareness of the brand amoung 18-34 year olds.

In addition The Travel Professionals have signed up to Travel trade Gazettes ‘Trust in Travel Agents’. This campaign, which is supported by ABTA and Advantage, seeks to unite travel agents behind one common goal. The mission is to restore confidence in booking through a travel agent, to emphasise, build on and promote the four key elements to a travel agents business, which are Service, Value, Protection and Community.

“To celebrate the positive contribution of travel agents to peoples’ lives and communities across the UK.”

Place your holiday dreams in safe hands with The Travel Professionals!

Read some of our customer feedback

For more information check out ABTA’s Consumer Zone

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Minnesota travel agent under fire again for canceled trips, customers stranded

Mn travel agent leaves many stranded in costa rica.

A Minnesota travel agent left about 71 travelers stranded with no accommodations in Costa Rica. In March, the same travel agent left some Minnesotans stranded in Florida after cruise booking issues. FOX 9's Karen Scullin has the latest.

(FOX 9) - The stories about Minnesota travel agent Monica Faulkner just keep piling up.

First, a group of cruise passengers say they were left stranded at the dock in March after she apparently didn’t book the trip for them, even though they had paid.

Now, there is chaos in Costa Rica after her travel group lands in the country with no place to stay, and an Aruba group of travelers just found out their Mother’s Day trip was suddenly canceled.

This past Saturday, Minnesota travel agent Monica Faulkner took a group of about 71 travelers to Costa Rica.

Even though the group paid in full, the travel agent apparently hadn’t put their money down on accommodations. At some point, Faulkner had called a liaison in Costa Rica at the last minute to find property owners who would take her group to various condos, AirBnB’s and other places.

A Costa Rica property owner told FOX 9 the whole thing was so odd, but she figured the hotel must have been overbooked, so she was happy to help. But she noticed Faulkner was kind of avoiding the group she brought with her.

"She [Faulkner] was like ‘don’t say anything to these people," Costa Rica property owner Jennfier Little said.

Then Faulkner signed a lease with Little and handed over her passport as collateral with a promise to pay for two nights in two days, which would be on Monday. They set up a meeting spot, but Faulkner didn’t show up.

"We heard she might have been abducted, then we heard she was at the hospital, then we heard all this stuff," Little said.

Little even went to the luxury condo she had booked for her and her family and knocked on the door. Faulkner wasn’t there, and she had the door slammed in her face, she said.

On Wednesday, the property owners were told to meet Faulkner again for payment when Little said Faulkner demanded her passport back. Little and her husband refused, but Faulkner grabbed it anyway.

Little recorded video of Monica on the phone, supposedly trying to send her the money owed.

"PayPal, Zelle, Venmo, none of that was going through," Little said. "Then other people she owes money, $3,051 – they sent her an invoice on PayPal, and that’s when she started acting like she was going to pass out."

Meanwhile, the travelers who were put into the last minute accommodation were kicked out because Faulkner had not paid the property owners. Some of them flew home, while others paid extra to stay.

But it wasn’t just Costa Rica. FOX 9 was told by other travelers set to vacation in Aruba that their trip was suddenly canceled two weeks before they were set to leave.

After receiving no confirmation or room numbers from Faulkner, the travelers called the hotel they had reservations at to find out more, and found out they were never booked. The travelers allegedly paid Faulkner at least $2,500 each for a room.

"I gave him [the hotel] the name of everybody in my party, and they said no one has a room under their name. I’m like that’s crazy because we gave this lady a total of $5,600," said Antionette Steele.

On Sunday, Faulkner called some of the Aruba traveling party saying the trip was canceled, while others just stopped getting communications all together. Another woman who was set to go on the Aruba trip, Renee Pepper, said Faulkner’s number was going straight to voicemail and she wasn’t responding to Facebook messages.

Little received all but $125 returned, she believes because she had her sign a lease.

Others in Costa Rica were more trusting and are currently out well over $10,000. They tried to file court papers to stop Faulkner from leaving the country, but she reportedly left on Thursday.

No one on the Aruba trip has yet to receive any money back.

Minnesotans stranded after cruise booking mishap

Dozens of Twin Cities cruise passengers were left stranded in Florida after cruise ship booking issues with a travel agent and Carnival Cruises. FOX 9's Karen Scullin has the story.

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .