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Cruise America   Reviews

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Reviews 4.2.

7,132 total

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A C25 RV was an excellent choice for our USA roadtrip

We booked our RV through Camper Days in the UK  From first contacting them they were very helpful even when I had to change the pick up date. All the communications were very clear and making the payment via a bank transfer was straightforward. Cruise America contacted us prior to the pick up date with useful information and videos to watch. We arrived at the Los Angeles branch a hour early due to haviing to check out of our hotel, but the staff were very accomodating and we didn’t have to wait for long. The pick up process was very straightforward. We'd ordered the kitchen, bedding and towels packages there were some items missing but we were told to buy them and keep the receipts and we'd be refunded at the end of the trip. We had a couple of issues with the van, the glass in the passenger wing mirror was rattling and we didn't have the correct sewer fittings for the RV sites we were staying at. I contacted the assistance line and they said to buy what we needed and we would be refunded. The RV itself was clean and very comfortable for the two of us. Everything worked as expected and we made use of the generator, heating and air con. In total we travelled just over 1500 miles in it. The returns process was very straightforward I gave them a list of what we'd purchased along with the receipts and the total was added to our refund. We thoroughly enjoyed using the C25 RV for our USA roadtrip.

Date of experience : March 26, 2024

The reservation process was easy and…

The reservation process was easy and staff were very professional. First we reserved a one way trip from Denver to Las Vegas. Then we needed to change our reservation to two way trip in Colorado. Then we had to cancel our reservation. Each step was handled well.

Date of experience : April 19, 2024

Great Customer Service from Heath

I called CruiseAmerica to get some information about a tentative trip for this Fall 2024. I was fortunate to speak with Heath Lowrey who gave me all the information I needed plus giving me suggestions so I was able to make our reservation. Health was knowledgeable, helpful, and friendly. His fabulous customer service was greatly appreciated. His is a wonderful asset for CruiseAmerica. Thank you, Health

Jalen was super helpful and friendly…

Jalen was super helpful and friendly Thanks for answering all my questions and making the process easy

Date of experience : April 24, 2024

Staff is pleasant and polite

Reservations were easy, helps to know what you want in first place. I did my homework.

Great Service at Cruise America Mesa, Arizona

Cruise America Mesa, Arizona, is a delight to visit because of David S. in reservations and Karin R. at the rental desk. I can't say enough about these two people. I've rented from C.A. probably three dozen times now, and they are so friendly and go above and beyond every time. Karin makes sure everything is perfect with our RVs. She tries to accommodate every request and does so with genuine kindness. David is so prompt when returning calls, answers every question, and is so pleasant to talk with. Other employees are okay too, but not like David and Karin. I think those two really lead by example and lift the whole company up with their efforts.

Date of experience : April 11, 2024

I had to delay

I had to delay, then cancel my reservations. Customer Service was amazing. I canceled on the 4th & received my refund on the 6th. Thank you for making it so easy & I will definitely rebook in the future!!!

Date of experience : April 04, 2024

No help at all.

We needed to cancel our reservation on June 3rd to June 11th, due to having issues with the sale of our home. I called to ask if we could reschedule in September, but you had no reservations for us. Colin had stated that you had no reservations from August 24th till the end of the year. I can't believe you had nothing for us one way. My opinion is you just didn't want to deal with us. I've see your advertising and your are blowing smoke up every ones, you know what. I wouldn't recommend your company to anyone to rent an rv. Thank you for nothing.

Date of experience : April 15, 2024

4th booking and great customer service

We just booked our 4th rental and I received a discount code after the fact via email. I called and spoke with Robert Sinteral who immediately gave us the discount, emailed us the updated booking receipt while we were on the phone and answered my questions with professionalism. Robert is a great asset to your company and deserves praise! Thanks Robert!

Date of experience : March 22, 2024

Rude and curt agent…

The agent Derek Whitley was curt and rude. He was not helpful at all. He should signs of exasperation every time I asked a question. I even heard him, over the phone, saying in a hushed tone, “Oh my God!” As though he was fed of my queries. He should be taken off the phone and given more training. I have always gone with cruise America for many years but I am having serious thoughts of cancelling and going with Candream due to Derek and who knows more rude agents when I call in next.

Excellence Reservation Experience Helped by Robbie Sinteral

I am a BC, Canada resident holding passports from other countries, and I want to reserve an RV in Calgary, AB, Canada. My parents, who also hold non-Canada passports, will come to visit me in BC and go to Calgary to rent an RV for a trip. Since my dad holds a non-Canada driver's license and is of non-Canadian nationality, all the documents required to rent an RV in Canada are very ambiguous. I have called the Cruise Canada reservation centre many times and even called the Vancouver BC office and Calgary AB office to ask about my dad's driver's license question, whether he needs to bring a translation document of his driver's license, and does he is the only person can pay this rent as my dad is the only driver to this RV. I got various conflicting answers after I called reservation specialists and branches, which stressed me as it was my first time renting an RV. I struggled and suffered for 4 days by contacting them and seeking solutions. Robbie Sinteral, one of the reservation specialists in Cruise America/Canada, is the first person and only person so far to write down all of my questions and concerns and take the initiative to help me double-check with his colleagues and get back to me. After only waiting 1 hour, he gets back to me by email with detailed explanations to answer all of my questions. All the information has been confirmed, and all the problems have been solved! He is a very efficient, confident and competent worker with sufficient experience and problem-solving skills. If I need to reserve an RV in the future, I will directly contact Robbie Sinteral (his ext. 7456) as he is a reliable reservation specialist and always provides accurate answers that I can trust. Through this platform, I would like to reiterate my appreciation to Robbie Sinteral; thank you so much! It's my first experience in reserving an RV; I may also share future experiences and thoughts after using the RV after my trip.

Date of experience : April 16, 2024

Good customer service

I called to make a reservation they were really helpful would call again

Date of experience : April 17, 2024

My experience was AMAZING!

My experience was AMAZING! Robby was in incredible. I needed to find an RV to watch the eclipse and all the RVs had been sold out for 10 months. I called at exactly the right time when there had been a cancellation and Robby got right on it to grab it for me as well as give me a wonderful discount! He said as so helpful and friendly. I am so so grateful that my family vacation will be even better now!

Date of experience : March 28, 2024

This review is based solely on reservations

This review is based solely on reservations, the delivery and experience of the camper has yet to occur: Kiki was a pleasure to deal with, responded clearly, promptly to my queries and changed the city of pickup (had originally reserved pickup from another state/city) without any issues. A+

The reservation specialist was…

The reservation specialist was efficient, understanding, and professional. They have an excellent customer service.

The adventure trailer promotion code on…

The adventure trailer promotion code on the website does not work, I had to call the agent to make the reservation. They also could not fix the problem and just gave me the same percent off but if I need to make changes etc it’s still very inconvenient.

Date of experience : April 01, 2024

1 star is way too much

1 star is way too much. They rip you off at check-out. I wouldn't recommend Cruse America to any Family/Friend. Thieves, I did a scratch on the side, I stopped by 2 RV repair shops to ask for an opinion and a tentative repair price.. it went between 350 to 500 USD. When I checked out at CA, they deducted the full amount of 2500USD... I couldn't believe it, there was nothing I could do.. they said it would cost over that... of course, they have deals with repair shops and will tell me that it costed the amount they want it to be... if they repair it at all.

Date of experience : April 08, 2024

Reply from Cruise America

Hi Daniel, Thank you for taking the time to share your feedback. We appreciate your input and are grateful for the opportunity to address your concerns. It appears that you haven't contacted our Customer Relations team regarding this issue. Rest assured, one of our agents will reach out to you promptly to discuss this matter further. We apologize for any inconvenience caused and are committed to resolving this issue to your satisfaction.

Heath was great

Heath was great! He was responsive, gave expert help and options to make sure we got the RV and package that best fit our needs. I previously reserved a RV online and now wish I would have gone through Heath. It's rare to prefer a phone reservation over the convenience of online, but the experience was that good. Also, sending contact information and stating that we can reach out with any questions or help, awesome customer service.

Date of experience : January 29, 2024

Hi Brent, We really appreciate your review and recommendations. We are glad to hear Heath from our Reservation Department was very helpful and responsive. We are excited to hear about your trip and as well when calling in for your next trip!

Very helpful in locating a vehicle on a…

Very helpful in locating a vehicle on a busy weekend.

Date of experience : April 12, 2024

The booking representative was very…

The booking representative was very helpful and efficient when making my booking. The staff at the pick-up / drop-off location at North Miami FL are very courteous and knowledgeable of the rental RVs. Thank you

Date of experience : March 01, 2024

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Extended Stay America - Premier Suites Fort Lauderdale - Convention Center - Cruise Port

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" Would recommend if you are going on a cruise, since the port is very close. "

" Ask for the complimentary basic kitchen kit when you check in. "

" Do. Not. Book. The worst hotel I've ever stayed at in my life. Dirty, smelly. Horrible front desk employee. "No blankets in the whole hotel" "

" Go out to breakfast. They don’t have plated cups and glasses in room. They do have coffee makers that you can request "

" Be careful with refunds/cancellations "

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Extended Stay America - Premier Suites Fort Lauderdale - Convention Center - Cruise Port - Reviews & Photos

Cruise America

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Review Highlights

“ I purchased a former rental from Cruise America and the manager Ravi and his team at the Newark location is awesome! ” in 4 reviews

“ . When we returned the RV at the end of our trip, loose ends were resolved in that same helpfu l, generous way ” in 5 reviews

“ I got in line and was met by a gal (but forgot her name- not sure if it was Missy or Misty ?). ” in 5 reviews

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Location & Hours

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5623 John Muir Dr

Newark, CA 94560

Balentine Dr & Mowry School Rd

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Overall rating

351 reviews

I had a great experience renting from this place. Hassle free check in and check out process. They were nice in letting go of the half of propane even though I was wrong in not refilling it and did not know where to look for it. Vehicle condition was decent and staff was friendly about miss on my part. Will def rent again.

PLEASE READ IF CONSIDERING BUYING !!! So I bought from this location almost a year ago , when I tell you that this place is an absolute scam rip off artist it's horrible . So I bought an RV ( refurbished) and it has been issue after issue , I'm exhausted and SUPER disappointed that they would sale this to me with all the issues . So let's start from here , when I bought it both batteries ( coach battery & Engine battery ) was both over 4 years old , first time it got cold both died . $360 for both Next , complete water system in the coach failed , multiple water line breaks , Coach water pump was leaking in multiple locations , when investigated they didn't run the water lines correct and it looked as if they had the same issues prior $ 1700 RV has been kept in a indoor garage ,,, took it out for the first time in the rain to take a drive ,,, ALL 3 skylights ( over bed , over driver cabin bed & bathroom ALL leaking severely ). After investigating it was never siliconed correctly, they did a half a$$ job sealing it just to make it ready to go , it was an absolute mess on the roof , service person was amazed on how bad the job was ... $1200 First time using the gas , turned gas on and it was leaking , entire gas system needed to be replaced , turned it on and all I could smell was gas ,,, replaced everything $500 . We have put barley 1k miles on this thing and it is an absolute mess .... I wish I could speak to someone higher up but I'm sure they don't care .... I urge ANYONE looking for a used RV run for your life in the opposite direction from this place ...

See all photos from Will C. for Cruise America

this place sucks. services members are terribly slow and not willing to work with customers in anything close to a timely manner. I had an appointment to pick up my RV at 11 and now I am being told I will be waiting here till 2pm. do yourself a favor don't rent here.

After reading all the bad reviews, a lot of which seem to be from other locations, I guess my advice is to insist on getting a newer vehicle and inspect everything before driving off. We had amazing customer service (shout out to Robbie in the Newark, CA office!) at pick-up. He was very informative and helpful with all kinds of tips and information. We were in and out quickly and even got to take off in our vehicle an hour early. The guy who showed us everything on the rv told us that the sensor in the black water (toilet) tank was not working right, it was empty but always showed at 1/3 full bc it likely had a piece of toilet paper blocking the sensor. That was fine, at least we knew about it. Also the propane tank always read emptier than it was even when it was full. The steering wheel also pulled to the left but it corrected itself when we put air in the tire. We explained these issues when checking it back in and the guys were very nice about it and didn't try to say it was our fault. The rv had about 20k miles and everything else was working great and nice and clean. We really enjoyed our road trip of about 1400 miles thru Oregon and the Northern California coast. Rv'ing is glamping in my opinion!! You roll up to your campsite, lock the doors and you're ready to go explore and have fun! No unloading and setting up for hours only to have to break it all down again. Just arrive and enjoy. Hungry? Double burner propane stove is ready to cook whatever you want. There's a microwave if you're lazy. 2 sinks, hot shower, comfy bed. Fridge and freezer with lots of room. We were eating ice cream in the middle of a forest! Yes, it's expensive to rent an rv, but if you're going on vacation and planning to spend time in nature, THIS IS IT FOLKS!!! I never want to camp like a peasant again!! My tips- Download Google maps so you have details when offline. You'd be surprised how little phone/ internet coverage America has outside of the cities. Look around inside the rv before buying supplies. We found a broom and cups, bowls and plates we didn't know about. Most things in the rv are run by propane. The generator is $3.50 per hour to run but that's only used for the microwave when you're not plugged into power. Make sure you feel/ hear the fridge door "click" into lock mode before driving off lol! Secure stuff before driving and put something under the microwave plate so it doesn't jiggle and make a lot of noise when moving. Also secure everything including the spare tire for a quieter smoother ride. Buy rainex for your windshield and windows and take this step for better visibility when driving. Your windows will get gross on the roads and this is a safety hazard. Have someone get out of the rv to help with parking bc there's no rear camera.

See all photos from Carrie G. for Cruise America

This review is for the Newark, CA location. I noticed some other reviews left here were for other locations besides the one for this listing. I have rented twice from this location (Compact Plus model) and have had positive experiences both times. The staff are friendly. They walked me through every single thing that has an on/off switch you'd need to use for living in and upkeeping the RV during a trip. They switch everything on to ensure it works, including both the heater and AC. They explain how the waste valves work. They make sure the water tank and propane are full. The RVs are very clean and on both of my trips I had no issues with anything malfunctioning. (Compare this to my rental from another RV rental chain "The Mountain" where the rep was personality-less and I had to ask her how to turn stuff off/on, the rear cam immediately stopped working, fridge barely worked, side mirror was broken, and more!) An RV has a lot of little parts that can go wrong but I think Cruise America did a good job of maintaining the rentals I had. The only annoying thing is that they do not refill the gas so it's whatever the last person returned it with. I got mine 1/4 full so had to immediately get gas nearby. However they were upfront about this and only expected the return to be 1/4 full at the end of my trip.

Sadly I can't give a half star but our experience with Cruise America can only be described as completely awful . If you are looking to rent an RV, I would choose almost anyone else you can find- literally build an RV yourself if you have to instead of using them. Cruise America pulled off the rare feat of making our 7 hour trip a 12-hour nightmare both ways. The RV we got should have never been allowed off the lot and the only logical reason it could have possibly passed their inspection is either complete laziness, outright stupidity, a greed for money despite putting in no effort, or most likely a mixture of all 3. The alignment was so bad in this truck that it tore the right wheel to shreds. When we called for help, we were basically given a shrug emoji and told to fend for ourselves because, and I quote the employee here, "it's Sunday". So, if you are taking a trip, make sure it's not on a Sunday because that is apparently a reason to not give a shit anymore for employees all over the country, despite running a retail travel service where people are constantly traveling on Sunday. We were fortunate enough to make it home on the spare; by the time we got back, it was on it's last legs. Basically, we were given an unsafe truck to hurtle at 70 MPH down the highway with no oversight from the inspection team and zero help from the company once their shit product failed. It was most likely my worst retail renting experience of my life. Do not use this company ever, I guarantee you it will be a terrible time and whatever you do do not use the bathroom in these, as it doesn't work. Here is a list of things you can do besides using one of these terrible RVs from the worst RV-rental company in America: 1) Fly yourself- I mean literally flap your arms like wings 2) Walk even if it takes you 6 months 3) Get shot out of a cannon and pray you land at your destination 4) Don't go on your trip- missing it will be better than dealing with these chuckleheads 5) Get a root canal and have your periodontist travel you in your chair to the destination during the procedure 6) Get yourself in a human centipede situation and run down to your destination 7) Strap yourself to the front of a train and hope for the best Seriously, this company is the fucking worst. DO. NOT. USE. THEM.

Cruise America has business practices that should not be allowed within this country. They take a $500 deposit and then miraculously there are surcharges and fees that take up nearly that entire amount. And you have no way of arguing them because they already have your money and their customer service is non-existent. I had the absolute worst experience renting an RV that I have had on vacation ever. The RV I had was new but it was like driving a wooden wheeled car across railroad tracks for 700 miles. Then on top of that, they charged me for 2 days over what I used the RV for because we returned it early because it was such a horrendous experience. So they could double dip and rent it out again and make money on the same days I was not getting refunded for. they charges "housekeeping" fees of $350 even thought my wife and I wiped down that entire RV before turning it in. When asked for proof of what was dirty, there only response was to give us $150 certificate to be used within the next 2 years. I would never use it because I would never rent an RV. And if I did, I would not do it through them. It took me 2 weeks just to get a response form their billing department. The just over another week before I got their response that they will not be refunding me anything. Do yourself a favor and rent an SUV or something and pitch a tent in some haunted woods. Trust me you will have a better experience and cheaper because you will not have them scam your deposit out of you. I will never do business with them ever again and recommend anyone thinking about it to think of alternative ways to travel for your vacation.

TL;DR I would really not recommend using them. First you should note they provide the most basic of units; our unit did not even had Bluetooth so we could hear the GPS. Two hours into our trip, the left mirror broke, meaning, it started spinning on it's access with no way to secure it. Have you ever tried driving a huge 30 foot truck with no way on knowing what is happening on your left? I would recommend against it. I called roadside assistance and requested help, they would not send someone over despite the risk to my family; I had to drive over 40 miles to a small town and had to fix my mirror with duct tape. The next day I called and asked for a replacement unit, they asked me to wait 30 minutes (without leaving the camp) and did not call me back, I called again, they asked for 15 mote minutes, and did to call back; this went on for 4 hours, finely at 11 am, I decided I will not wait anymore and started driving; they never called back. I called the next day asking for a manager, they promised one will get back to, it never happened. A few other thigs - The furnace did not work, try to imagine a family of 5 in Oregon at night, 35F / 2C without heating. Milledge was terrible, 15 Gallons per 100 miles The truck itself was so loud, it was almost impossible to talk in it when you drive. All and all, very far from a pleasant experience for a trip that we planned for two years, saved our money to for years and for a unit that cost thousands.

I was not happy with my Cruise America rental. So many things went wrong it was kind of ridiculous! I made many calls to travel assistance. This was my third rental in the past three years. The previous rentals were mostly trouble free. I don't know what's happening over there, but things have seriously gone downhill. First, the water ran out on Day 2. When I called assistance to find out why air instead of water was coming out the tap, he said the tank was dry. He asked if I had checked the gauges and I had not. When I picked up the camper, the agent told me the gas was full and the LP gas was 3/4 full. I don't think she mentioned water. But why on earth would you rent a camper with gas and propane and almost no water AND NOT INFORM THE RENTER? I had told the agent I was going off the grid and would not have access to gas, propane, electricity or water. Not only that, there is probably a hose on the Cruise America property; filling the water tank would be the simplest thing to do! Luckily, I was able to backtrack a bit before I left civilization and fill it up, but this created a several hour delay in my trip. When I checked the water gauge I also looked at the others. I was alarmed to see that the black and grey water tanks read as full, which could not be true since this was still Day 2 of my trip. Online I saw several articles explaining how untrustworthy those two gauges are so I decided they were wrong. By this time it was too late to seek out a dump station. For the next few days I used water mainly to wash dishes. On day four, I took my first shower and the grey water backed up into the shower stall. Let me remind you that I am one person on the fourth day of my trip. The agent made a show of pointing to the open sewage cap to prove the tanks were empty but that was obviously not even CLOSE to being true. That day and the next day I had to let my dirty dishes pile up in the sink. And of course I couldn't take another shower. I was camping in an environmentally sensitive area where it's not allowed to dump any kind of unclean water. The following day I went to find dump facilities on my way to another primitive campground. Again, this added an unnecessary delay and detour from my planned trip since I should not have had to dump the tanks until I got back to town to return the camper. Unfortunately, for the last 2.5 hours of the drive there, a disgusting sewage smell permeated the camper, making the drive quite unpleasant. But we're not done yet! On the last day of my trip, the refrigerator failed. The indicator showed the letters F and A. The travel assistance agent had no idea what that meant. But I figured it out since the ice in the freezer was half melted. He instructed me to cycle the refrigerator off and on five times. This did not work. I had decided to end my trip early for several reasons, and this capped it off. I didn't want all the food in the fridge to spoil. As it was, I did lose a few items. And I developed a bad taste in my mouth for this camper experience. When I returned the camper, I told the agent how unhappy I was and that I wanted 50% off my entire rental as compensation. He said he could offer $500 off. When I got home, I read the contract again and realized I did not get my $300 edited deposit back! I filled out their online form twice, emailed them directly and sent them a physical letter via snail mail and have received absolutely zero response. I've filed a BBB complaint against them.

Cruise America provided a masterclass in how to handle customer service. Problems and incidents are periodically bound to happen but I simply cannot state strongly enough how well their senior leadership handled the issue. In today's world where everything is automated call centers - Cruise America provided me and my family with extremely dedicated, diligent human support. Sure - the RV is great. Equipment worked perfectly, driving was smooth, trip was amazing. But the thing that really made this 5 star was the customer service when we ran into self inflicted issues. Kudos to you, Michael - and kudos to Cruise America for providing top notch vacation time for our family.

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Holland America Eurodam Deck Plans & Reviews

Holland America Eurodam

Activities & entertainment

• Afternoon Tea
• America's Test Kitchen Cooking Classes
• Art and Craft Classes *
• Art Gallery *
• Beer Tasting *
• Cigars Under the Stars *
• Digital Workshop *
• Digital Workshop Computer Classes
• Explorations Central Port Lectures
• Fitness Center
• Fitness Classes *
• Greenhouse Spa & Salon *
• Happy Hour Drink Special *
• Hot Tubs (5)
• Hydro Pool *
• Hydrotherapy Pool *
• Martini Tasting *
• Onboard Lectures
• Photo Gallery *
• Solo Traveler Get-Togethers
• Sports Courts
• Team Trivia
• Wine Tasting *
• The Retreat *
• Afternoon Musical Concerts
• B.B. King's Blues Club & America's Test Kitchen
• BBC Earth Onboard Features
• Billboard Onboard
• Feature Movie Matinees
• Lincoln Center Stage
• Live Nightly Music
• The Mainstage
• The Dining Room - American
• Gallery Bar - Art Bar *
• Tamarind - Asian Fusion *
• Atrium Bar - Atrium Bar *
• Ocean Bar - Atrium Bar *
• Lido Market - Casual
• Explorer's Lounge - Classic Bar *
• EXC & Explorations Café /Crow's Nest - Coffee Bar *
• Dive-In - Fast Food
• Canaletto - italian *
• New York Pizza - Pizza
• Lido Bar - Pool Bar *
• Sea View Bar - Pool Bar *
• Tamarind Bar - Scenic Bar *
• Pinnacle Grill - Steakhouse *
• Pinnacle Bar - Steakhouse Bar *
• Neptune Lounge - Suite Guests

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