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Journey Management

Life is full of uncertainties. As your workers log in for duty and perform their daily tasks, it is under your responsibilities as their employer to monitor everything they do and what happens to them. WorkAware journey management software will help you protect your most important asset - your people - in one intuitive system.

Keep Your Remote Workers Safe While Traveling

While your lone workers are traveling, they might encounter several accidents or hazards along the way. As driving links to many accidents, it makes one of the riskiest activities your remote workers will handle. We at WorkAware aim to provide a comprehensive system that includes a journey management feature that will help your organization:

• Eliminate or minimize exposure to travel hazards • Manage the associated risks • Reduce the likelihood of any of your lone workers from injury in a work-related crash

Automated and Real-time Monitoring

WorkAware journey management system simplifies your company's travel safety management through automation and features that will ensure your workers' safety and protection in the field.

journey management apps

User and Mobile Device-Friendly

WorkAware is user-friendly software and operable on any mobile device. The mobile safety app allows you to keep your remote workers' supervision with simple steps. Just input on a character when you check-in on any phone with SMS capability, tracking your workers in the field positions in real-time.

Maintain Compliance with HSE Policy

WorkAware journey management software would notify you if your remote workers arrived safely at the work location. This way, you and your company's journey managers will have peace of mind by ensuring their traveling workers' safety and complying with HSE policy.

Comprehensive Journey Management Software

We offer companies and industries a smart platform to manage their assets, daily processes, and safety compliance. WorkAware journey management features will also allow you to scan your lone workers' past journeys and scenarios to use in an incident investigation. Get in touch with your lone workers within the system. The software will also keep a record of all your conversations for future use. Lastly, you can initiate and customize journeys on WorkAware mobile or desktop applications.

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Journey Management Plan: Everything You Need To Know

The journey management plan is a cornerstone of many aspects of human resource management. A JMP can be used to establish and maintain a safe and efficient journey for your employees. 

By providing training and tools, as well as offering guidance on how to stay safe on their journeys, organizations can ensure they are providing employees with the information they need to stay safe while working.

After reading this guide, you will be able to develop a perfect journey management plan. Here is what we have covered in this article.

What is a Journey Management Plan?

  • What Is the Purpose of a Journey Management Plan?

How Can You Successfully Develop an Efficient Journey Management Plan?

Best journey management software.

  • Factors Affecting Effective Journey Management Plan
  • Top Tips For a Journey Management 

Frequently Asked Questions

A Journey Management Plan is a standard procedure for planning and carrying out road transport routes following HSSE criteria, to arrive safely. For travels lasting more than 2 hours, it is advisable to implement a Journey Management Plan. 

With a JMP, you can effectively manage remote workers. In one place, you can track who is working where and when, send them reminders to get up to speed, and usually make progress on tasks that are no longer prioritised.

Simple, effective, and affordable that’s how we see a journey management plan. A journey management system is an online application built to help your employees stay focused and on track with their work.

You can effectively manage your remote workforce by setting up a JMP with all the key information you need to know about the employees who work from home. 

What is the Purpose of a Journey Management Plan?

The purpose of a journey management plan is to ensure that your remote employees have a high-quality experience while they're on the job.  

The most important part of setting up a JMP is ensuring that you and your team members are prepared to deal with different issues that may arise daily as remote workers.

Due to the changing nature of work, businesses need to be able to effectively manage remote workers.

In this digital era, you don’t need to spend hours examining paper-based journey management plans. Using journey management software is the most reliable, time-saving, and affordable way to develop a successful JMP. 

Now the question is what’s the best journey management software?

SafetyIQ is an easy-to-use journey management app that provides a complete software solution for managing the hazards of both travelling and working in hazardous situations.

More than simply a travel safety app, you get all you need to plan, assess, authorize, and monitor journeys in one simple platform that can be tailored to your specific requirements.

SafetyIQ Journey Management software entirely digitizes paper-based forms and gives centralized insight into all elements of worker movements.

Real-time answers and quick communication enabled by mobile technologies help to minimise the incidence of accidents, injuries, and delays among distant employees.

Benefits of Using SafetyIQ Journey Management Software

SafetyIQ Journey Management System enables employees to quickly and simply schedule trips and get clearance before leaving from their phones or desktop computers. 

Employers can readily examine these trip plans from their phone or computer, allowing them to manage risk while on the road.

Here are the benefits of using SafetyIQ journey management software.

  • The SafetyIQ mobile app allows you to manage travels on the move.
  • Plan, evaluate, and approve journeys as soon as possible.
  • Proactive and customizable risk assessments .
  • Automate planning, approval, and monitoring procedures to save time. 
  • Access everything you require from a single, straightforward real-time platform.

Click here to request a demo of SafetyIQ Journey Management Software.

Factors Affecting Effective Journey Management

Journey management plans should address the safety of employees. Factors affecting employee safety include driving conditions, weather and roadway conditions, equipment and machinery used in construction work, customer contact, work practices, and equipment maintenance.

Effective journey management plans can help ensure that all employees are as safe as possible, as well as increase productivity. 

To create an effective JMP, first, you must ask yourself what factors affect the safety and productivity of your business. 

There are several things that should be considered, including the type of industry or business you are in, and the types of products or services you are selling. 

You may also choose to add in other factors such as age distribution among employees and income disparity, employee turnover rate , and the number of workers per shift. 

Once this is done, it will be easier to develop a JMP that will provide safety measures while still providing businesses with productivity benefits.

Top Tips For Journey Management

  • Plan your journey.
  • Plan your fatigue break checkpoints.
  • Check that you can maintain communication - SafetyIQ Blackspot Map
  • Consider your journey alternatives - various sorts of roads
  • Examine the traffic and weather conditions.
  • Allow additional time for possible delays when planning your route.
  • Identify dark spots/hazardous routes - SafetyIQ Blackspot Map
  • Consider the schedule of your travel and how congested the roads will be.
  • Determine high-risk areas.
  • Keep yourself hydrated throughout the journey.

The Journey Management Plan helps support your team’s journeys and improve their productivity . This plan is so much more than a checklist to reduce wasted time but is a strategic roadmap for effective team management that focuses on how you should be using team resources to create value.  You will save money by using SafetyIQ Journey Management Software . Spend only a few bucks a month to save hundreds of hours of administrative and paperwork labour. 

Q: What Does Journey Management Mean?

A planned and organized method for lowering transportation-related hazards within an organization's operations is known as journey management.

Q: What is Journey Risk Management?

A scientific method for ensuring safe and effective travel is called "journey risk management." It entails documenting the identified risk factors and accompanying mitigation actions on specific routes, which may subsequently be used to develop a route management methodology.

Q: What is Journey Management Software?

Journey Management software helps you plan, manage and execute your journeys. It allows you to structure and manage journeys while minimizing costs.

Q: Why is a Journey Management Plan Necessary?

Journey management plans are an important component of building a safe, effective and efficient travel management system. By using your journey management plan, you will establish a clear path for every employee to follow to safely complete their duties.

We cover a range of topics in our articles - view all blogs .

SafetyIQ’s journey management software can help to control the risks and protect your people. 

Journey management software program can allow employers to be instantly alerted when an employee has not checked-in.

From planning the journey, completing a risk assessment to gaining approval, the entire process is automated and seamless with SafetyIQ.

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What is journey management and why is it important?

Journey management goes beyond just setting arrival and destination points and travel times – it is imperative to ensure drivers are safe as well..

There are many industries where driving is an essential part of work. It is also one of the most dangerous activities an employee will undertake as part of their duties.

Transportation and shipping are two of the oldest industries to require journey management plans. The resources sector, including mining, oil, gas and renewables, also requires extensive travel between job sites – including in rural and remote locations.

Health services are increasingly becoming more mobile with home visits common again in the modern world. And the rise of ride-sharing, food delivery and other services performed by workers in their own vehicle means more and more drivers are hitting the road as part of their employment.

What is journey management plan?

A journey management plan is about implementing measures and company travel policies that ensure these drivers are kept safe at all times. Driving is the most dangerous work activity which is why journey management is so important.

Motor vehicle accidents are by far the leading cause of all workplace injuries and account for around 40 per cent of all workplace deaths . A journey management plan outlines the steps required to be as safe as possible before, during and after each work-related trip.

It can include the steps to take before a journey like proper vehicle maintenance, driver behaviours like rest and what they consume prior to driving and the time of day the journey commences. When the trip is completed, vehicle inspections are important and drivers should ensure they get plenty of rest – especially after driving for long distances.

All elements of risk that could be experienced during a trip should be included in a journey management plan

There is a range of hazards that can be experienced on the road. Vehicle malfunction, weather, poor road conditions, other drivers and wildlife are just some of the hazards a driver may need to mitigate.

It is important that all company travel policies and journey management plans include education, awareness and training surrounding these hazards.

Despite our best efforts, accidents happen on the road

One of the most critical components of a journey management plan in 2020 is a dedicated emergency response policy for when things go wrong.

If a worker was driving between job sites in a rural or remote area and had a vehicle malfunction or were involved in an accident, how would you know? In areas of low mobile/cell phone reception, a worker could be left stricken by themselves for several hours or longer.

Our journey management software

Journey Management System is a simple to use, automated safety application that can ensure any worker that has run into trouble gets the help they need – fast. It works by using both the mobile/cell phone reception and the built-in GPS to monitor every stage of the journey.

Checkpoints are set along the journey and set times the driver should reach these points. If they do not, the application will automatically send alerts to management through multiple channels including SMS, email and mobile audio. This app can be customised for your business needs and then automated to ensure drivers are monitored through their journey and rapid emergency responses are available.

You can trial JMS for free today . Alternatively, to learn more contact our team on 1300 379 577 (inside Australia), +61 7 3077 9699 (from outside Australia) or email us at [email protected] .

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10 Best Customer Journey Mapping Software Tools in 2024

Senior Content Marketing Manager

May 13, 2024

Understanding your team’s needs and customer expectations is critical to running a successful business. One way to achieve this understanding is by mapping out their journey, from their first interaction to their final purchase, and yes, there are tools to automate this process and make it way easier!

This article will explore customer journey mapping tools and outline our top 10 of the crop, each with unique features and benefits. Keep reading to find the perfect software to enhance your customer engagement efforts.

What are Customer Journey Mapping Tools?

2. custellence, 4. lucidchart, 5. visual paradigm, 6. uxpressia, 9. flowmapp, 10. microsoft visio, what to look for in customer journey mapping tools.

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A customer journey mapping tool is a software application or platform that helps businesses create visual representations of customer touchpoints and experiences. Customer journey mapping involves understanding and documenting a customer’s various interactions with a business, from their initial awareness and engagement to the final purchase or onboarding and post-purchase experience.

The best customer journey mapping tool typically provides user-friendly interfaces that let businesses create visual diagrams on digital Whiteboards or Mind Maps of the customer journey. These journey maps often include different stages or phases of the customer’s experience and other aspects such as awareness, consideration, decision-making, purchase, and post-purchase.

Within each stage, the user journey map tool allows the user to define and outline specific touchpoints, interactions, channels, and emotions the customer may experience.

Mastering the customer journey mapping process helps you make sense of customer data, gain insights and identify areas for improving your average customer’s experience.

10 Best Customer Journey Mapping Software to Use in 2024

Are you tired of hearing about the essence of mapping your customer journey but unsure where to start? Fear not, as we are about to give you “the tea” on the best customer journey mapping software for you to get started.

Our top 10 picks for customer journey mapping tools include the following:

ClickUp is an excellent customer journey mapping tool that lets you create the best visual workflow representations with its whiteboard feature and mind map maker. These features help you outline and view the various touchpoints of your customer lifecycle, from awareness to conversion, repeat purchases, churn, and more.

ClickUp also offers multiple customer journey map templates , so you don’t have to create yours from scratch. Create detailed workflows and approval processes with Mind Maps so you can easily create dependencies for each step.

Design approval workflow in ClickUp Mind Maps

ClickUp key features

  • ClickUp’s Whiteboard : ClickUp has a whiteboard feature that allows individuals and teams to visualize ideas, improve communication and create unique CRM workflows to improve customer journeys
  • Mind Map Maker : ClickUp’s Mind Mapping feature helps create dynamic visual outlines and flowcharts for ideas, projects, or existing tasks
  • Customizable templates : ClickUp provides templates for multiple use cases, including creating project roadmaps and customer journey maps – so you have a base to start from
  • Custom views : Choose between 15+ different views for task management, journey mapping, diagramming, or through custom Gantt charts

ClickUp limitations

  • ClickUp has a ton of customizations, so it can be a little difficult to learn it all right away

ClickUp pricing

  • Free Forever
  • Unlimited: $7/month per user 
  • Business: $12/month per user
  • Enterprise: Custom pricing available–if you need software to handle your business, contact Sales to help set you up when you are ready

ClickUp customer ratings

  • G2 : 4.7/5 (6,700+ reviews)
  • Capterra : 4.7/5 (3,600+ reviews)

Custellence product image

Custellence is a customer journey mapping tool that helps teams and organizations understand and improve customer experiences. With its simple drag-and-drop functionality and real-time collaboration features, Custellance lets users create customer journey maps in minutes, get buy-in from stakeholders, increase customer engagement, and drive customer-centered change.

Custellence best features

  • Unique image collection
  • Flexible journey map structure
  • Curated icons
  • Broad color palette
  • Multiple templates for a quick start
  • Enables export to PNG, CSV, or PDF versions
  • Commenting feature for seamless collaboration
  • Ability to choose your preferred code system

Custellence limitations

  • Text updates sometimes take a while
  • No free offer to create customer journey maps from templates

Custellence pricing

  • Standard : $0 
  • Professional : $30/month per user
  • Enterprise : Custom pricing

Custellence ratings & reviews

  • G2: 4.2/5 (5+ reviews)
  • Capterra: 4.3/5 (10+ reviews)

Smaply Product Image

Smaply is one of this list’s top customer journey mapping tools because it helps create visually appealing journey maps and facilitates customer feedback tools for real-time online collaboration.

On Smaply, teams can collaborate on different maps, exchange customer feedback and visualize customer experience insights.

Smaply best features

  • Online and offline collaboration features with an intuitive interface
  • Drag and drop editor for detailed journey maps
  • GDPR compliant
  • High data security
  • No credit card required

Smaply limitations

  • Not enough persona templates
  • No rewind button

Smaply pricing

  • Free: 0 eur/month per user
  • Basic: 19 eur/month per user
  • Pro: 29 eur/month per user
  • Enterprise: Contact Smaply for pricing

Smaply ratings & reviews

  • G2: 4.6/5 (10+ reviews)
  • Capterra : 4.4/5 (15+ reviews)

journey management apps

Lucidchart is an intelligent diagramming software that can create customer journey and stakeholder maps. It allows teams to efficiently and collaboratively build visual presentations of complex processes , systems, and ideas.

With Lucidchart, you can easily create journey maps to understand how customers find, buy and use your products – and improve them to capture more revenue.

Lucidchart best features

  • Data linking
  • Auto-visualization
  • Integration options like Google Workspace, Atlassian, Slack, and more.
  • Visualization filters to highlight specific customer journeys
  • Automatic cloud documentation to save and share customer personas

Lucidchart limitations

  • Sometimes lags when working on large, complex diagrams with multiple elements
  • Steep learning curve, unlike many alternatives
  • Low-resolution exports
  • Some users’ pain points are with the limited brand icons, images, and shapes to illustrate user journey maps
  • Importing external graphics is complicated and sometimes impossible

Lucidchart pricing

  • Individual: $7.95/ month per user
  • Team: $9/month per user
  • Enterprise: Contact Lucidchart for pricing

Lucidchart ratings & reviews

  • G2 : 4.6/5 (2300+ reviews)
  • Capterra: 4.5/5 (1900+ reviews)

Check out these Lucidchart alternatives!

Visual Paradigm Product Image

Visual Paradigm is a suite of agile project tools for boosting productivity. The platform offers visual modeling and diagramming features that can be used to build journey maps and gain insight into customer emotions as they interact with your brand.

Visual Paradigm has several diagram types for conducting user research and building more precise visual representations of customer behaviors and journey maps.

Visual Paradigm best features

  • Customer experience design tool
  • Process map designer to highlight customer touchpoints
  • Online diagram tool for detailed customer and stakeholder maps
  • Report generation for customer journeys
  • Textual analysis
  • Mind mapping tool for customer journey maps
  • Project publisher
  • Infographics and diagram maker
  • Drag-and-drop diagram editor for simple journey mapping

Visual Paradigm limitations

  • Diagram connections can be complicated for some when building customer journey maps
  • Some users found the app’s shortcuts sometimes don’t work
  • Lacks some of the collaborative features users are looking for

Visual Paradigm pricing

  • Modeler: $6/month per user
  • Standard: $19/month per user
  • Professional: $35/month per user
  • Enterprise: $89/month per user

Visual Paradigm ratings & reviews

  • G2: 4.5/5 (2+ reviews)
  • Capterra: 4.2/5 (15+ reviews

UXpressia Customer Journey Mapping product image

UXPressia is a visual collaboration software for creating not just customer journey maps but user personas and impact maps as well. The software enables real-time collaboration and offers customer experience courses to help individuals and teams perform better.

UXPressia best features

  • High-quality exports with custom branding
  • 70+ customer journey maps, personas, and impact map templates
  • Interactive online courses
  • Online persona creator to highlight pain points
  • Experience graph
  • Integrated web analytics to detail the customer experience
  • File attachments
  • Presentation mode to display journey maps online

UXPressia limitations

  • Some users felt constrained by limited features and unintuitive workflow
  • No Jira or Confluence integration can make it difficult for users with that software in their workflow
  • Steep learning curve for some users creating customer journey maps

UXPressia pricing

  • Starter : $16/month per user
  • Pro : $36/month per user
  • Enterprise : Contact UXPressia for pricing

UXPressia ratings & reviews

  • G2: 4.4/5 (10+ reviews)
  • Capterra: 4.7/5 (70+ reviews)

Sketch product example

Sketch enables users to create different designs for their projects. With its robust features, like copy and paste, image editing and adjustments, library management, and more, Sketch can build journey maps across customer touchpoints.

Recently, the journey map company introduced an experimental feature menu for users to try unreleased features and share feedback before launch.

Sketch best features

  • Available on multiple platforms – MacOS and web
  • Advanced vector editing with its mapping tool
  • Reusable design templates
  • Intuitive prototyping
  • Shared libraries
  • Solo design or real-time collaboration
  • Customizable toolbars

Sketch limitations

  • Mapping tool is not available on iPad, which makes it tough for on-the-go Mac users
  • It takes time to learn the full of the journey mapping capabilities
  • Doesn’t work on Windows devices

Sketch pricing

  • Standard: $12/month per editor
  • Business: $20/month per editor

Sketch ratings & reviews

  • G2 : 4.5/5 (1,100+ reviews)
  • Capterra : 4.6/5 (750+ reviews)

Concept Map Template for Google Docs

Figma is a collaborative interface design software famous for its prototyping capabilities. With Figma, individuals and teams can create designs from scratch, including customer journey maps that can be used to visualize and improve customer satisfaction.

This customer experience and journey mapping tool stands out in this list because it offers a whiteboarding function for freehand wireframing and designing. Figma is targeted at user interface/experience (UI/UX) design rather than customer journey mapping, unlike many other tools on this list.

Figma best features

  • Modern pen tool
  • Plugins for automating tasks and improving workflows
  • Flexible styles
  • Accessible libraries
  • Unlimited viewers
  • Easy export to share the customer experience with your team

Figma limitations

  • Not available offline, which can be difficult if you’re traveling where there’s spotty wifi
  • It can be difficult to find resources in the community section
  • Some users felt there weren’t enough image manipulation options—especially when creating customer journey maps

Figma pricing

  • Figma professional : $12/month per editor
  • Figma organization : $45/month per editor

Figma ratings & reviews

  • G2: 4.7/5 (800+ reviews)
  • Capterra: 4.7/5 (600+ reviews)

FlowMapp customer journey mapping product image

One of the leading UX tools for web design workflows , FlowMapp allows individuals and teams to create and iterate sitemaps. It also offers features that track the status and comments/ongoing conversations about each design.

FlowMapp’s design functionalities come in handy for customer experience management, journey mapping, and the creation of customer personas.

FlowMapp best features

  • Intuitive sitemaps for visualizing team workflows
  • Flowchart diagrams for user journey and website planning
  • User flow diagrams for planning a better customer journey and improved user experiences
  • Ability to share, transfer, or archive projects or customer experience logs
  • Drag and drop interface

FlowMapp limitations

  • Inflexible nodes and templates compared to alternatives
  • No separate input field specifically for search engine results page (SERP) information
  • Some users struggled to navigate between projects
  • Not enough integrations for some journey mapping tool users

FlowMapp pricing

  • Pro : $18/month per user
  • Team : $54/month for up to five team members
  • Agency : $180/month for an unlimited number of team members

FlowMapp ratings & reviews

  • G2: 4.7/5 (80+ reviews)
  • Capterra: Unavailable

Microsoft Visio product example

Microsoft Visio uses stencils, premade templates, starter diagrams, and flowcharts to help customer journey managers and individuals looking to create easy-to-understand visuals.

With Visio, you can create, edit, and collaborate in Microsoft Teams and other Microsoft products.

Microsoft Visio best features

  • Built-in templates for flowchart creation
  • Organization chart
  • Export and import functionality
  • Highly customizable diagrams and graphics

Microsoft Visio limitation

  • Difficulty with linking elements and sharing large files
  • Limited collaboration options
  • Does not integrate well with various wireframe programs
  • Incompatible with tools outside the Microsoft Suite

Microsoft Visio pricing

  • Visio plan 1: $5/month per user
  • Visio plan 2: $15/month per user

Microsoft Visio ratings & reviews

  • G2: 4.2/5 (600+ reviews)
  • Capterra: 4.5/5 (3000+ reviews)

Customer journey mapping software is indispensable for businesses that want to enhance their customer experiences. When selecting a customer journey mapping software, it is crucial to consider the following:

  • Multi-channel journey mapping : Your customer journey mapping software should support multi-channel mapping, allowing you to capture and analyze interactions across different channels, including websites, mobile apps, social media, physical stores, call centers, and more.
  • Data integration and automation : Look for software that seamlessly integrates with other data sources, such as CRM and project management systems, marketing automation platforms, or analytics tools. This integration lets you gather real-time data and automate the mapping process, saving time and improving the accuracy of the information.
  • Collaboration and sharing features : The software should facilitate collaboration among team members, allowing them to work simultaneously, leave comments, and track changes.
  • Analytics and metrics tracking : Look for customer journey maps with built-in analytics and metrics tracking capabilities to measure the effectiveness of your customer journey initiatives. It should allow you to set and track key performance indicators (KPIs) related to customer experience and other relevant metrics.
  • Scalability and flexibility : You want journey mapping tools that can manage large datasets, support complex customer journeys, and adapt to changing business needs. Look for customizable features that allow you to tailor the software to match your specific requirements, ensuring flexibility and long-term usability.
  • Customer support and training : Evaluate the level of customer support and training the software vendor provides. That includes assets like comprehensive documentation , tutorials, and training resources to assist users in maximizing the software’s potential. 

A customer journey mapping tool with the right blend of these features will help you gain valuable customer insights, improve user satisfaction, and drive sustainable business growth.

ClickUp—Your Best Customer Journey Mapping Software

ClickUp is the best customer experience management and journey mapping software out there. It’s like having a super-smart assistant who knows your customer’s ins and outs.

Say goodbye to the headache of manually organizing customer data, and hello to a tool that makes your customer analytics process so much easier.

Try ClickUp’s customer journey map template today .

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What is a Journey Management App?

Boyd Peacock

journey management software header image edited

It's a mobile application for the management of trips, business travel, driving, journeys, fatigue and expeditions. 

The App is the mobile friendly interface to a wider Journey Management System (JMS) and this incorporates route planning/optimization, risk assessment, resource and vehicle selection, communication requirements, supervisory approval, predeparture fatigue management check, real time GPS tracking, welfare checks during travel, home safe monitoring and reporting mechanisms.

There is a lot going on here, so often journey management systems are complex, clunky and expensive! Journey management is often used interchangeably with "fatigue management" and "remote worker safety" as they manage many of the same risks.

For many companies, finding a good and affordable journey management system is too hard and they either build their own limited solution or use a paper-based solution.

Why Do You Need a Journey Management App?

If you have staff travelling in medium to high-risk situations, a journey management app will help you. Manage the risks associated with this and monitor your staff's welfare to ensure everyone gets home safely.

In some countries such as Australia, the risks associated with travel are so extreme that people have died simply from getting two flat tires while driving from A to B. There are legislative requirements to have documented controls around managing travel risks.

When Should I Use a Journey Management System (JMS) Or App?

You should consider using a jms when your paper-based solution is no longer cutting the mustard. if you have a small team and don't travel often, a paper-based solution may be enough..

If you are finding any of the following an issue it could be worth having a look for a suitable JMS and app:

You are worried about the wasted time and inefficiencies of using paper-based travel approvals

Compliance with your journey management policy is not happening, a JMS or App will be a more convenient and engaging way of logging and approving journey plans

You can't easily tell if your remote workers are filing journey management plans when they should be, a JMS will give much better reporting options

You want your journey risk assessments to be dynamic and conditional based on answers to certain questions

You want a smarter way of managing risk

Who uses a Journey Management App?

There's a wide variety of sectors that use journey management apps and solutions..

The two things that link sectors together is long-distance travel & remote workers.  Organisations that operate in remote regions and do lots of site-based work tend to use journey management widely.

  • Oil, gas and mineral exploration
  • Resources and companies that support the resource sector
  • Land & Environmental focused professions
  • Marine & Aviation
  • Health, Social and NGOs supporting remote communities

How Do I Get Started With Finding (Or Building) A JMS or Journey Management App?

Scope your requirements.

We recommend starting with documenting your pain points with your current method of journey management, ask amongst the team what they do and don't like about how you request and approve travel plans.

You might also want to think about specific features, user experience, compliance, add-on services, coverage and data you might need.

Find something that fits your needs

Finding a good JMS and App might be harder than you think, while there are a limited number of solutions that show up on a Google search - these are sometimes expensive, overloaded with unnecessary features, complex and not quite what you need.

Other places to consider finding a journey management solution:

Specialist enterprise software directories

Software and business system advisors

Asking a question in LinkedIn

Networking and talking with others in your industry

Building your own JMS

You'd be surprised at how many DIY journey management systems are in circulation. It seems the sector has not been serviced well and a lot of organisations we speak to are looking at alternatives to their in-house software.

As mentioned earlier, a true JMS incorporates many moving parts and you need to think carefully about the longevity of the solution if you go down the route of building your own. Who is going to support, maintain, innovate and continuously improve the JMS in one, two and five years from now?

We help companies like yours everyday to find, create (we do custom development if required) and implement beautifully simple, effective and affordable solutions for a true JMS. Have a chat to one of the team about a solution for your unique requirements.

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The 9 best customer journey mapping tools to grow your business

Customer journey mapping (CJM) software is a digital tool that collects and presents quantitative and qualitative data about how users interact with your product or website so you can better understand your buyer personas and ensure a delightful user experience (UX).

The more complicated the journey, the more data you’ll need to map it out. The right mix of CJM tools gives you data from multiple customer touchpoints and channels so you can collect as much information as possible to map your journey in detail.

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Customers will interact differently with your site or app depending on what part of the journey they’re in. Since journey maps include everything from awareness—when a customer first sees your ad on Facebook—to onboarding and using your product, the data you rely on to guide your map will vary at each stage.

This article walks you through three types of customer journey mapping software, so you understand how each fits into your different workflow stages and can choose the tool(s) that work best for your business:

Traditional website and behavior analytics tools  

Voice-of-the-customer tools for user feedback

Tools to visualize your customer journey map

Website and behavior analytics tools for customer journey mapping

Analytics tools give you insight into who your customers are and how they behave on your website.

Traditional website analytics tools give you quantitative data , including traffic and demographic metrics like bounces and bounce rate , new and returning users , and goal conversion rates .

Behavior analytics tools give you qualitative insight into how users actually experience your website and how they behave during their customer journey. These tools help you pinpoint where users spend time on individual pages, which buttons they click (or don’t), and where they exit from the funnel, so you can improve the user experience.

While traditional analytics tools tell you about the customer’s journey to your website, behavior analytics tools show where their attention goes after they’ve arrived.

Quantitative and qualitative analytics tools work together to help you identify usability issues in your customer journey and highlight opportunities to improve the customer experience .

Here are three popular analytics tools used by marketing and UX professionals to help you kickstart your customer journey mapping process:

Hotjar (hi there! 👋) helps you gain insights into customer behavior with tools like Funnels , Heatmaps , Recordings , Surveys , and a Feedback widget , giving you invaluable data on how users experience your site throughout their journey.

Hotjar Funnels shows you the path of the journey, while Heatmaps and Recordings show you how users behave along the way—where they click and scroll, where they get stuck, and the actions they take as they navigate from page to page. Hotjar’s tools also offer built-in automations—like AI for Surveys —and team collaboration features, including Highlights , which makes insight sharing quick and painless.

Hotjar reveals what numbers don’t. Funnels helped me identify where in the customer journey people drop off. Recorded user sessions let me understand what people see when they arrive on our website—what they click and what they don’t click. Heatmaps helped me identify where they spend most of their time and assess if they should be spending time there or not.

Furthermore, Hotjar Dashboards gives you key user behavior metrics, helping you prioritize how you build and fix your website to provide a better customer journey, which ultimately helps you increase conversions and improve customer satisfaction .

Hotjar complements tools like Google Analytics , giving you a full picture of customer engagement and behavior on your website.

Discover how visitors experience your site

Use Hotjar to gather data and insights into the customer journey so you can make the right changes at the right time for your visitors.

2. Google Analytics 4

Google Analytics 4 is a web analytics tool that tracks and measures website traffic metrics, like bounce and exit rates, goal conversions, sources of traffic, and user demographics.

GA tells you how much traffic your website gets, where it comes from, and which channels convert best. You can also see what your most popular landing pages are and where people are exiting from your website.

💡 Pro tip: traditional analytics and behavior analytics tools work best as a team. 🤜🤛 Combining Hotjar and Google Analytics helps you to paint a more complete picture of your customers’ journey through your site—check out Hotjar’s GA4 integration to unlock the full potential of both tools.

Heap is a no-code product analytics tool that gives you customer data on how people use your product, tracking every stage of the customer journey.

This tool comes in handy when you’re looking for customer pain points with your product and you need data to help you make decisions aimed at increasing customer retention and reducing churn . Heap helps you understand which customer segments your users come from, giving you more granular insight into the customer journey.

Voice of the customer tools for user feedback

Voice-of-the-customer (VoC) tools help you understand your customer needs by capturing what they really think about your business or product , in their own words. 

Learning what your customers have to say about their experience helps you get raw, authentic feedback about how they perceive your brand and product at every stage of the journey, giving you deeper insight into customer emotions and motivations that drive their decision-making.

Here are three customer feedback tools to help you understand your users:

Hotjar (hello again! 👋) gives you insights into customer behavior with feedback tools like surveys , user interviews , and a visual feedback widget.

The Hotjar Heatmaps and Recordings tools show you the what and how of user behavior; Surveys and Feedback help you understand the why . 

Embed a survey or feedback widget on any page to ask customers what they think about your product experience, giving them the opportunity to share their unique perspectives. Use Hotjar’s Microsoft Teams and Slack integrations to receive survey response notifications in real time, so you and your team members are immediately notified of issues and can react promptly.

💡 Pro tip: the way you ask a question determines what kind of answer you’ll get. Open-ended questions will give you more qualitative data (and can be answered in detail), while closed-ended questions (think ‘yes/no’ questions) can help you create charts based on quantitative user research data.

Before you set up an on-site survey, know what information you want to get from your visitors—and how you’re going to use it—so you can ask questions that’ll get you the data you need.

One of our primary goals as a UX team is to understand the customer’s journey and what they’re doing on the website. Surveys give us the ability to reach out to people in context—we can just pop a survey on a page we want insights on.

2. Clarabridge

Clarabridge is an AI-powered feedback text analytics tool that collects what people say about your brand or business from every possible source and analyzes how they feel about you.

This tool is the way to go if you want to know how people really feel about your brand and business, and what the general user sentiment is. Use Clarabridge when people are already talking about your company: either on your website (through chats and surveys) or off your site (like on social media platforms).

3. InMoment

InMoment is an experience-intelligence (IX), AI-powered feedback tool that helps you get more detailed feedback from users.

For example, if you ask your users about their experience and they say ‘Good’, InMoment prompts them further: ‘What was good?’ It also offers social monitoring that gathers meaningful feedback on what your customers are saying about you online.

Tools to visualize your customer journey

Classic customer journey mapping tools are visual flowchart builders: the digital version of sticky notes, only these can be saved in the cloud, shared with your team, and turned into a remote-friendly collaborative workspace.

Once you’ve collected data about your users from user feedback and analytics tools you’ll have enough information to map out the user journey.

When you have a flowchart mapped out, it’ll be easier to:

Identify all customer touchpoints

See which pathways can be simplified

Find opportunities to increase engagement and build customer loyalty

Visualize which touchpoints belong to each part of the funnel

Create clearer CTAs and paths so users can navigate to the next step

Make an impact map to clarify and prioritize product decisions

Here are four tools to create visual and intuitive maps using customer journey software:

Miro is an online whiteboard workspace that’s great for remote teams who want to brainstorm and put their thoughts onto a shared digital whiteboard. The software lets you create a board from scratch—so you can still use your sticky note strategy, just digitally—or use one of their pre-made templates.

U se Hotjar with Miro to bring heatmaps, survey responses, and other analytics data to life. This helps ensure you and your team make data-driven decisions while visualizing your journey. Use this tool the same way you’d use a whiteboard for prototyping, wireframing, diagramming, or roadmapping.

2. UXPressia

UXPressia’s main functionality is to create customer journey maps. If you need a little more than a whiteboard, UXPressia helps you create consistently good-looking CJMs for your customer personas. 

This tool has a beautiful and intuitive interface, perfect for those who want to build maps that impress. You can easily visualize customer touchpoints and customize the maps to your own brand.

UXPressia is great for when you need a clean design and a tool that lets multiple stakeholders map data across different departments—very useful for real-time collaboration. This tool is also a good option if you're looking for a customer journey map template to help you get started.

Smaply is a mapping tool for complex customer journeys, helping you understand channel usage and backstage processes. It lets you create a repository of customer insights, including images, PDF files, and even audio files to link all your data together and get a full overview of the customer journey. Plus, it integrates with project management tools like Jira (which in turn integrates with Hotjar ).

Use this tool when you have a complex customer journey and you want to keep everything in one, easy-to-navigate place.

Gliffy is a fast and easy-to-use collaborative tool that lets you draw out large diagrams. You can drag and drop shapes from their library and leave feedback comments, and it also integrates with Google Drive. It stores past map versions and tracks changes, so you can always go back to previous iterations.

Gliffy is a great option when you don’t need a fancy customer journey mapping tool, but something simple yet versatile to get your ideas ‘on paper’.

How to choose the right customer journey mapping tool

The right customer journey mapping tool depends on the complexity of your journey, your level of understanding of the journey, how steep the tool’s learning curve is, the structure of your team, and why you’re mapping the customer journey in the first place—that is, what you want to learn from it.

The most important part isn’t really the tool you pick, it’s how you use it and what you do with the insights you get.

In the next chapter, we’ll dig deeper into why you need customer journey mapping tools and how specific features can help you accomplish your customer experience management goals.

FAQs about customer journey mapping tools

What is a customer journey map.

A customer journey map—sometimes called a user journey map or service blueprint —is a visual representation of how customers interact with and experience your website, products, or business across multiple touchpoints.

What are customer journey mapping tools?

Customer journey mapping tools are digital tools that collect and present quantitative and qualitative data about how users interact with your product or website.

Customer journey tools—also known as user journey mapping tools—tell you where your visitors come from, how they behave on your website, and what they think about their experience.

What are the best customer journey mapping tools?

The right mix of CJM tools gives you data from multiple customer touchpoints and channels so you can collect as much information as possible to map your journey in detail. Use one or a combination of these tools to create a customer journey that delights your buyers:

Google Analytics 4


CJM tips and how-tos

Previous chapter

CJM tools: features and how to choose

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10 Best Travel TRIP PLANNER APPs To Have in 2024

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In a fast-paced world where the stress of work and school is overwhelming, we all need a break to de-stress our minds. Traveling is one good way to take your mind off of stressful things – a breather. And a scheduled vacation gives you something to look forward to.

Whether it’s a local trip alone, a family holiday, or a getaway with your best friends, it just excites you to wish the day would come faster. 

10 Best Trip Planner Apps in 2024

The freeform app.

  • TripIt: Travel Planner

Hopper – Flight & Hotel Deals

  • Sygic Travel Maps Trip Planner

Roadtrippers: Trip Planner

Tripadvisor, travelspend: track travel expense & trip budget, tripcase – travel organizer app, travel planning apps for your next trip.

journey management apps

The Freeform app is an endless whiteboard that lets users add information from a variety of websites, photos, videos and files.

Because the boards are kept in iCloud, they can be accessed from any device anytime inspiration hits. While you and your travel companions plan your dream trip, the specifics can be shared with several individuals working together on the same whiteboard, making them an ongoing work in progress.

The Freeform app is free to iPhone users on iOS 16.2, iPad users on 16.2, and Mac users on Ventura MacOS Venture 13.1. 

Download the brand-new app here .

Read our full post: Apple Launches New Travel App Freeform – What to Know

Wanderlog Trip Planner App

wanderlog - best travel planning app

Wanderlog is your all-in-one destination for planning future trips, sharing travel guides, and blogging past trips.

Its trip planning features are incredibly flexible: you can research destinations and activities, organize reservations by connecting your email, and map out a day itinerary with start/end times. You can also add notes and links all throughout.

Everything is stored offline so you can access your itinerary when traveling abroad. For road trips, it calculates the time and distance between places and exports them to Google Maps (and there are no limits to the number of stops you have on a trip!).

Plus, there’s a fun social component: collaborate with friends on itineraries, write your own travel guide, and blog about past trips. Wanderlog is available on the web and on your smartphone, so you can seamlessly plan while at home and on-the-go.

iOS  /  Android

TripIt: Trip Planner App

TripIt - Travel Planning App

If you need any help organizing the dozens of itineraries, TripIt is the app for you. Users simply need to forward your flight, hotel, restaurant, and car rental confirmation emails to [email protected] and the app will create a free master doc for each of your trips. The best thing about this app is that you can get access to your itinerary anywhere, even without an internet connection. 

In addition, the Pro version will find you alternative routes for canceled flights and send out notifications for delayed flights, cancellations, and more from the airlines. 

iOS / Android

journey management apps

Rome2rio is a versatile travel planning app that simplifies the process of finding and booking travel options. It’s a handy tool for travelers seeking to explore various transportation choices between destinations. Rome2rio offers users a comprehensive view of travel options, including flights, trains, buses, ferries, and even driving directions.

Key features of Rome2rio include:

  • Route Information: The app provides detailed information on different routes, including estimated travel times, costs, and the number of transfers required.
  • Booking Integration: Users can book flights, train tickets, and other transportation options directly through the app, streamlining the booking process.
  • Map Integration: Rome2rio integrates with maps, allowing users to visualize their travel routes and explore nearby attractions.
  • Multi-Modal Travel: It offers options for combining various modes of transportation, making it easy to plan complex journeys.
  • Accurate Pricing: The app provides real-time pricing information, helping users make informed decisions based on their budget.
  • Offline Access: Rome2rio offers offline access to previously searched routes, which can be handy when traveling without a data connection.

best travel websites

Hopper is an amazing trip planner app to have on your phone. The app predicts airfares up to 1 year in advance, with 95% accuracy. It analyzes over billions of flight prices and hotels within the day – telling you whether to book your trip now or wait for just a little longer.

Here’s how it works: Key in your destination and a color-coded calendar will display the cheapest and most expensive date to fly. The app will then recommend you to either book the flight now or sit it out and wait for airfare to get cheaper. Also, you can filter predictions to custom-fit your trip – remove long layovers, extra fees, restrictions, and more. 

And if you worry about missing out the cheap flight bookings, don’t be! Hopper will send you a notification when fares have dropped to its lowest point.

SYGIC Travel Maps Trip Planner

Sygic Travel Maps , the new version of Sygic Trip Planner, is the first travel app to display all of the attractions and places a traveler needs to see and visit on a single map.

Sync your trips with the Sygic Travel app and find hidden gems in all cities you visit. The app boast a large database that allows you to find the best hotels, tourist attractions, museums, restaurants, bars, and stores wherever you go.

This mobile app also let you download offline maps and guides, which come in helpful when traveling to remote locations with poor or non-existing Wi-Fi.

It also has a dedicated section to worldwide places of interest for travel business. Get location information for individual cities, countries, continents, or the entire planet.

The app is available in 18 languages.

iOS / Android iOS

Roadtrippers - Travel Planning Mobile App

Planning on a cross-country road trip ? Roadtrippers is the app for you! Not everyone is fond of waiting long hours at the airport while sitting through your red-eye flight. Hit the road with your friends instead.

Roadtrippers provides everything you need to know on your road trip. Just enter your starting point, destination, and let the app do its work for you! From camping sites to rest stops, outdoor activities, exciting adventures along the way that you didn’t know existed. This app is the perfect buddy for your road trip regardless of your mode of transportation – a sedan, a rental car, or a huge family RV.

journey management apps

Most of us dream of going to places! But planning an amazing trip to places we have not been to is pretty hard as you don’t know where to stay, what to do, places to eat, and adventures to try. We mostly rely on recommendations, most of which are not even right, that we find online. 

TripAdvisor has over millions of travel recommendations on hotels, top dining spots, must-do experiences, and treasured gems to over 8 million destinations at your perusal. It is an all-in-one app that lets you book tables at restaurants and compares low prices on hotels and flights.

You can also follow friends and travel experts for advice that match your interests, watch videos, and read articles. In return, you can share your experiences, reviews, and helpful guides for other users too!

journey management apps

Setting up a budget for your trip is easy, however, sticking to it is hard. TravelSpend will help you with that. It starts with entering your budget and expenses over multiple days so you don’t go overboard. The app helps you in sticking to your budget effectively.

Being in another country is not a problem at all: enter your expenses in any currency and the app will automatically convert it to your home currency.

Track your travel expenses whether going on a solo around-the-world trip or backpacking holiday with your best friends. The app allows you to share your trip with your friends and track your expenses together. Pay debts, split bills, and check your balances – all in the app!

journey management apps

TripCase, a comprehensive travel organizer app, has emerged as a popular choice among travelers seeking a streamlined and efficient way to manage their journey details.

Here’s a breakdown of its key features and functionalities:

Centralized Itinerary Management : TripCase allows users to consolidate all their travel details, including flights, hotels, and car rentals, into a single, easily accessible itinerary.

Real-time Flight Alerts : The app keeps travelers informed with up-to-the-minute notifications on flight statuses, including delays, cancellations, and gate changes.

Itinerary Sharing : TripCase offers a sharing option that enables users to send their travel plans to friends, family, or colleagues.

Travel Directions and Maps : To aid navigation in unfamiliar locations, the app provides directions and maps.

Nearby Recommendations : TripCase offers recommendations for restaurants, attractions, and other services close to the traveler’s location.

Document Storage : For added convenience, the app allows users to store essential travel documents digitally, ensuring that important information like passport details, visas, and insurance policies are readily available.

Customizable Notifications : Users can customize their notification preferences, choosing what types of alerts they receive and how they are notified, tailoring the app to suit individual needs and preferences.

iOS / Android 

Hi, great List. I couldn’t travel without my Apps! I have one App you could check out =) Its called ” ATM Fee Saver” and it gives a list with all ATMs and their fees and limit. I found it super helpful and it really helped me to save some money. Best regards, Charlotte

Thank you for your suggestions! Those apps are very useful and various

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We are excited to announce the "The Copilot Cookbook Community Challenge random winners have been selected for the Challenge.  Thank you to everyone who participated in this challenge.    Copilot Cookbook Gallery:Power Apps Cookbook Gallery: 1. @swaminawale  1. @renatoromao     2.  @SpongYe  2.   @nickpotts10  *Please note if for any reason a winner declines, we will have another random drawing.   Check out all of the Cookbook Submissions: 1. Copilot Studio Cookbook Gallery: 2. Power Apps Copilot Cookbook Gallery:   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30WINNERS ANNOUNCED - JULY 8th     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: if you would like to be entered in the challenge. Early Bird Submissions: @renato Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  n/a2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a   Week 2 Results:  Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. Kasun_Pathirana1. ManishSolanki2. cloudatica2. madlad3. n/a3. SpongYe4. n/a4. n/a5. n/a5. n/a     Week 3 Results:  Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. Parul_Yadav_Neo1. n/a2. SpongYe2. n/a3. n/a3. n/a4. n/a4. n/a5. n/a5. n/a   Week 4 Results:  Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. @nickpotts10  1. @ShrushtiShah  2. @Suniti_0020 2. @swaminawale 3. n/a3. @farukhis786 4. n/a4. @ManishSolanki  5. n/a5.  n/a

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Summer of Solutions | Week 2 Results | Win free tickets to the Power Platform Conference

Summer of Solutions | Week 2 Results | Win free tickets to the Power Platform Conference

We are excited to announce the Summer of Solutions Challenge!   This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions in the Forums to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersNumber of SolutionsSuper UsersNumber of Solutions @anandm08  23 @WarrenBelz  31 @DBO_DV  10 @Amik  19 AmínAA 6 @mmbr1606  12 @rzuber  4 @happyume  7 @Giraldoj  3@ANB 6 (tie)   @SpongYe  6 (tie)     Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersSolutionsSuper UsersSolutions @anandm08  10@WarrenBelz 25 @DBO_DV  6@mmbr1606 14 @AmínAA 4 @Amik  12 @royg  3 @ANB  10 @AllanDeCastro  2 @SunilPashikanti  5 @Michaelfp  2 @FLMike  5 @eduardo_izzo  2   Meekou 2   @rzuber  2   @Velegandla  2     @PowerPlatform-P  2   @Micaiah  2    

Tuesday Tip | How to Become a Community Blog Author

Tuesday Tip | How to Become a Community Blog Author

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   This Week's Topic: How to Become a Community Blog Author We want YOU to be part of the community blog! Sharing your knowledge of Power Platform is an essential part of our community! Here's why:   It helps create a vibrant and dynamic community of makers who can learn from each other’s experiences and insights.It provides a platform for collaboration and innovation, where members can share their ideas and work together to develop new solutions.It helps promote Power Platform by showcasing its capabilities and real-world applications.It helps build trust and credibility in the community because you are providing valuable information and resources your fellow community members can use to improve their skills and knowledge. By sharing your knowledge of Power Platform in the community blog, you help us create a more engaged and informed community, better equipped to tackle complex challenges. To get started with blogging across the Power Platform communities, please visit the following links:   Power Apps: Power Automate: Copilot Studios: Pages:   When you follow the link, look for a button like the one below on the right rail of your community blog, and let us know you're interested. We can't wait to connect with you and help you get started. Thanks for being part of our incredible community--and thanks for becoming part of the community blog!  

June 2024 Community Newsletter

June 2024 Community Newsletter

It's time for the June Community Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members.   If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date with all the news from across Microsoft Power Platform and beyond.    COMMUNITY HIGHLIGHTS   Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, kudos, and providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, follow these awesome community members to see what they do!   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzcreativeopinionExpiscornovus Fubar AmikNived_NambiarPstork1OliverRodriguesmmbr1606ManishSolankifernandosilvaragavanrajanBCBuizerExpiscornovusrenatoromaoLucas001timlAlexEncodianViswavEmadBeshaiDBO_DVDeenujiUmiantaChrist0fGochixVishnuReddy1997citron-trucmandelaVishalJhaverieetuRoboJohanTprathyooanandm08VictorIvanidzenicoxrfm1964shashankbhidepaulbeck1 rpaa   LATEST NEWS Summer of Solutions 2024 The Summer of Solutions challenge kicked off this month - an amazing Microsoft Community initiative to win free tickets to the Power Platform Community Conferencethis September in Las Vegas. The challenge is NOW OPEN to all #PowerPlatform community members and will consist of four weekly entry periods until July 14th, 2024. Click the image below to find out more on how you can win free tickets to #PPCC24 by entering the Summer of Solutions TODAY!   Microsoft Customer Stories We're constantly working with an array of great businesses across the globe to assist them in taking advantage of the latest business applications technology. If you'd like to find out more about their low code journeys, click the image below to view our playlist of Customer Stories to discover how Accenture, Lumen Technologies, Cineplex, and many more, are streamlining their business processes with Microsoft Power Platform.     Microsoft Leap Program Have you heard of Microsoft Leap - a global program designed to recruit, develop, and upskill unconventional talent for careers in the tech space. Microsoft Leap organizes a number of pathways into the industry, including the recent "NFL Legend Cohort - Technical Program Management" run jointly with the NFL Player Care Foundation (PCF) who are dedicated to helping retired players improve their quality of life. Click the image below to find out more about the great day shared at the Redmond campus and be sure to visit the Microsoft Leap website to discover how this amazing initiative is helping re-launch the lives of countless individuals.       UPCOMING EVENTS Biz Apps Partner Summit | Seattle | July 24-25 It's not long now until the Biz Apps Partner Summit, which takes place at the Hilton Bellevue in Seattle on July 24-25, 2024. This event is the perfect place to network, connect, and learn how to scale your Microsoft practice, drive profitable revenue, and dazzle your customers! There's a great selection of speakers, including the likes of Tom Patterson, Donald Kossmann Joseph Corigliano, Cecilia Flombaum, Peter Jensen, John Siefert, Becky Lymberis, Daniel Rippey, and many more. Click the image below to find out more and register today!     TechCon365 & Power Platform Conference | D.C. | August 12-16 Things are hotting up for the next TechCon365 & PWRCON Conference in Washington D.C. on August 12-16, 2024. Featuring the likes of Tamara Bredemus, Sunny Eltepu, Lindsay Shelton, Brian Alderman, Daniel Glenn, Julie Turner, Jim Novak, John White, Jason Himmelstein, Luc Labelle, Emily Mancini, MVP, UXMC, Fabian Williams, Emma Wiehe,and many more, this is the perfect event for those that are looking to gain invaluable insights from industry experts. Click the image below to grab your tickets today!     Power Platform Community Conference | Vegas | Sept. 18-20th Are you ready to come and join the fun in Las Vegas this September at PPCC24? This event is the perfect place to connect with fellow business applications enthusiasts and share your knowledge with the worldwide Microsoft Community. Now's your chance to hold all the aces. Just click the image below to find out more and we hope to see you go ALL-IN this September in Las Vegas!     For more events, click the image below to visit the Community Days website.  

Updates to Transitions in the Power Platform Communities

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages


Dashpivot Article – Sample Journey Management Plan

journey management plan sample

Journey Management Plan Sample

What is the purpose of a journey management plan.

In order to understand the journey management plan sample, it is first important to understand the purpose of a journey management plan.

A journey management plan is essential for ensuring safety and efficiency in the movement of goods, personnel, and equipment in potentially challenging conditions. It is vital during operations requiring extensive logistics, such as the transport of materials to remote sites or managing resources in fluctuating conditions.

A journey management plan outlines risk mitigation strategies for road hazards, weather conditions, and operational delays, guaranteeing that all movements adhere to safety standards and regulatory compliance.

Additionally, the plan acts as an overarching guide for logistics coordination, vehicle maintenance, and emergency responses. Incorporating strategic planning for route selection, timing, and communication protocols allows organisations to enhance operational efficiency and minimise incidents. By emphasising safety, compliance, environmental stewardship, and the well-being of personnel, the plan addresses multiple facets of transport logistics. You can find out more about journey management plans here .

A Walkthrough of a Journey Management Plan Sample

The complete journey management plan sample can be viewed at the end of this section. It comes with all of the required sections for an effective journey management plan. Before perusing the journey management plan sample however, it is necessary to understand the purpose of each section:

Journey Management Plan Overview

The overview section of the journey management plan sample specifies the departure and arrival times, vehicle details, and the identities of the driver and the journey manager. It outlines the plan's scope and the essential parameters for the journey, facilitating immediate understanding and setting the operational context.

Pre-Trip Checks and Risk Assessment

This section assesses the journey's necessity, alongside a detailed review of the driver's health status and the vehicle's condition. It identifies potential safety risks and ensures all aspects of the trip comply with established safety guidelines, addressing concerns before the journey begins.

Route and Schedule Details

Offering a complete itinerary, this segment provides a map of the journey, marking planned routes, stops, and rest periods. It's vital for time management, choosing the safest and most efficient paths, and planning for possible disruptions, ensuring a smooth and safe journey.

Standard and Additional Key Controls

Here, the journey management plan sample outlines required safety measures, vehicle checks, and driver qualifications, establishing a comprehensive safety framework. It details the protocols for vehicle maintenance and emergency equipment, aiming to prevent accidents and ensure a high level of preparedness.

Emergency Arrangements and Recommendations

This crucial section sets out the procedures for managing unexpected incidents, including emergency contacts and response strategies. It prepares the driver and management team for quick action in case of accidents or delays, prioritizing safety and swift resolution.

Additional Comments

A section for extra notes or specific instructions unique to the journey, allowing for the inclusion of real-time updates or adjustments. This flexibility ensures the plan remains applicable and fully informed up to the moment of departure.

Route, Map, or Site Photos Appendix

Includes maps and photographs to aid navigation and site recognition. These are crucial for familiarizing the driver with the route and significant locations, enhancing safety and situational awareness.

Below is the journey management plan sample in full:

Journey management plan template

Use and customise free journey management plan forms

Create better journey management plans with customisable forms.

The journey management plan sample was created with a journey management plan template . Consider using it to complete your next journey management plan. It comes with a variety of features that make it ideal for completing these plans:

  • Comprehensive Pre-Trip Checks and Risk Assessment: Ensures thorough evaluation of trip necessity, driver fitness, vehicle condition, and potential hazards.
  • Detailed Route and Schedule Planning: Facilitates precise navigation and timing, including rest breaks and checkpoint communications.
  • Integrated Standard and Additional Key Controls: Outlines essential safety protocols and advanced measures for vehicle and driver readiness.
  • Structured Emergency Arrangements: Provides clear procedures and contact information for handling unforeseen incidents.
  • Flexible Additional Comments Section: Allows for inclusion of last-minute adjustments or specific journey-related instructions.
  • Visual Aids in Route, Map, or Site Photos Appendix: Enhances understanding of the journey's path and key locations for improved navigation.

Further improve your journey management plans with digital applications

Journey management plans are most effective when they reflect the current conditions of the journey. However, individual journey management plans can be difficult to amend once initially completed.

Drivers are frequently in transit and unable to easily obtain an amended plan during day to day operations. Plans may also be developed and stored at one location when they are required for sign-off or approval at another company location which is a significant distance away.

Using a journey management plan app provides an effective solution to this problem. Users are able to create, complete, and access all their journey management plans using a desktop, mobile or tablet. This allows for plans to be amended and deployed without having to manually issue a new plan.

Drivers can have access to the latest versions on their mobile devices at all times and be notified of any changes. An application also allows for plans to be automatically compiled and analysed without having to manually locate the plan and review the data.

Safe work method statement for driving and transportation template

Safe Work Method Statement for Driving/Transportation template

Ensure your workers and projects are referencing a good safe work method statement when driving - not bad habits.

Truck driver pre trip inspection checklist template

Truck Driver Pre Trip Inspection Checklist template

Improve how your truck drivers submit and manage their pre trip inspections to improve driver safety and truck maintenance.

Truck driver safety checklist template

Truck Driver Safety Checklist template

Make your truck driver safety checklists more accessible and more compliant using a digital template.

Sitemate builds best in class tools for built world companies.

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About Quintin Low

Quintin Low is a Content Marketer with a passion for applying innovative digital solutions to heavy industries.

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FlyteHealth 12+

Flyte medical by intellihealth, intellihealth.

  • 4.3 • 40 Ratings

iPhone Screenshots


FlyteHealth's Patient App. FlyteHealth is a digital weight management program designed by leading doctors, dietitians, and behavior experts based on 30+ years of clinical experience and data. Wherever you are on your weight loss journey, FlyteHealth meets you with a personalized plan to help you make sustainable lifestyle changes and develop healthy habits – all under the guidance of your healthcare providers.

Version 8.0.1

Evolve is now FlyteHealth!

Ratings and Reviews

Important and insightful part of my medical care.

For me, obesity (yes I said it) is a generational, almost intractable medical condition. Finally, with Intellihealth and the Evolve app, I have hope. This makes it easy to track my daily weights (with the notifications to keep me honest) and to find inspiration to cook / prepare new and healthy meals. The tone is supportive but one that also seems to know my secret thoughts and miss-steps (in order to re-focus my thinking). Has been extremely helpful for me!
I’ve only been using this app for a few days on the advice from my doctor and I can already see flaws. I have marked things wrong and I can’t go back and change it.. like I inverted my weight and now it looks like I’ve lost more than I have. I put food in the wrong meal category and added one item too many items because I wasn’t looking close enough. It really needs to give the user the ability to make edits and if this is an available feature it needs to be much more obvious because I cannot figure it out. along with the other reviews while it can connect to apple for heart rate I really wish it would connect to the workouts I’m doing. I feel like this could be better.

Connected devices support is great

I like how easy the connected devices work. I step on the scale and I don’t even have to open the app to log my weight. My doctor can easily see my progress, and more importantly know when im plateauing, to provide the best treatment and guidance. I love my Flyte doctor!

App Privacy

The developer, IntelliHealth , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Developer Website
  • App Support
  • Privacy Policy

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journey management apps

18 Group Travel Planning Apps That Make Life Easier

P lanning a group vacation with a number of different people can be a fun yet challenging endeavor. It requires effective coordination, communication, and savvy budget management. Whether you’re the group leader or just a member of your traveling group, you should check out the best group travel planning apps that will make the process smooth and simple.

*Disclosure: This post may contain affiliate links, which means we may receive a commission if you click a link and purchase something that we have recommended. Please check out our  disclosure policy  for more details. Thank you for your support!

Group Travel Planning Apps to Organize Your Next Trip

There are a variety of mobile apps that are designed to simplify vacation planning and help while you’re traveling on the trip. In this comprehensive guide, we have the top-notch mobile apps that are the very best for group travel planning, whether it involves accommodating different budgets, organizing an unforgettable friend group getaway, or discovering expert tips for the best deal on anything from train tickets to hotel rooms.

1. Wanderlog

​Wanderlog is the ultimate travel companion when you’re planning for a diverse group of friends, each with their own unique budgets and preferences. Whether you have a smaller group or you have a lot of group members in your travel party, this comprehensive travel app empowers every member to contribute their preferences and financial constraints. Hopefully this will ensure a smooth, fun trip for the whole group. 

From finding budget-friendly hotel choices to meticulously mapping out the best time for spa appointments, Wanderlog covers every aspect of your adventure. It can even create a detailed itinerary to help you get started.

With its seamless integration with Google Maps, you can easily chart your course and discover the hidden gems that will make your group trip the best thing you’ve ever done together.

Wanderlog offers a free version with basic features, but it also has a premium paid subscription plan called “Wanderlog Pro” for advanced features. Download on App Store or Google Play

2. Shared Notes (iPhone)

​ Communication is key when coordinating a group adventure, and Notes on iPhone helps you maintain clear and concise group texts and notes. From hashing out travel dates and sharing to-do lists to keeping track of key things to remember during your journey, this feature keeps the whole group informed and organized.

Shared Notes is a built-in feature on iOS devices, and it’s free to use. All you have to do is create in your Notes app and then select that you want to share.

​ Handling expenses for a large friend group can be a challenge, but Tab simplifies it by helping you keep track of who owes what. This app’s seamless functionality makes sure that everyone enjoys the whole trip without any financial hiccups, allowing your group to focus on the fun of your adventure.

Tab is a free app for  splitting expenses . Download on App Store or Google Play

4. Trip Splitter

The mobile app Trip Splitter is an indispensable tool for meticulous expense management. Its ability to maintain a comprehensive record of spending is particularly valuable when dealing with different budgets and a variety of preferences. 

Whether you’re tracking expenses for a long-term trip or ensuring that everyone contributes their fair share at dinner, this app has got you covered.

Trip Splitter offers a free version with basic features, but it also has a premium paid subscription plan for additional features. Download on App Store or Google Play

5. Splitwise

Managing expenses — even with a large group of people — becomes a breeze with Splitwise . This free travel planning app is designed to create fairness and financial transparency. No one wants to be bogged down with financial worries during a trip, and Splitwise ensures that everyone enjoys their vacation without worrying about budget disparities. 

It’s a reliable tool for tracking who owes what, making sure your friend group’s budget remains intact throughout your adventure.

Splitwise is a free app for expense splitting and management. Download on App Store or Google Play

6. Facebook Group (FB Group)

​ Creating a private Facebook Group is a great way to facilitate communication about trip plans within your friend group. It’s also one of our favorite platforms to use when  planning a family reunion . This is a versatile platform for discussing everything from the tourist attractions you want to visit to organizing group conversations and answering questions from your fellow travelers.

The platform allows for discussions, event planning, and real-time updates. This is a great free travel app for keeping everyone in the loop.

Creating and using private Facebook Groups is free. Download on App Store or Google Play

7. WhatsApp

​ Using WhatsApp is the perfect way to coordinate a travel-based group chat instead of working your way through texts with everyone’s phone number or email threads when planning. It’s an ideal platform for coordinating plans and sharing arrival times with your friend group. 

Stay connected, share travel ideas when planning, or meet up locations when at your destination. You can make the most of your adventure with this reliable messaging app that ensures everyone is on the same page. This app uses your device’s data or wifi to send the messages, so it doesn’t charge you any international rates. 

WhatsApp is a free messaging app. Download on App Store or Google Play

​GroupMe elevates group messaging with advanced features like event planning and location sharing. It is perfect for keeping everyone informed and connected during your friend group’s journey. Using the app is a simple way to ensure that every member of the group can be a part of the process of working out travel details, and helps you stay connected while traveling.

GroupMe is a free messaging app. Download on App Store or Google Play

​ Streamlining the planning process for your group of friends is effortless with TripIt . This sophisticated app automatically generates a master itinerary that includes hotel bookings, real-time flight alerts, and key things to do during the trip. 

This trip planner app also keeps all of your confirmation numbers for hotel reservations, flight information, and rental cars all in one spot. It’s a must-have tool for ensuring everyone in the group is well-prepared and informed.

TripIt offers both a free version with basic features and a premium paid annual subscription plan called “TripIt Pro” for enhanced features. It’s great for keeping all of the important details in one place. This is one of the best travel planner apps out there. Download on App Store or Google Play

​Band is a fantastic communication hub for friend groups, offering document sharing via Google Docs, creating shared photo albums, and maintaining group chats for discussions.

This is the best way to keep everyone engaged and informed about the latest developments and ideas throughout the planning process and the journey.

Band is a free communication app. Download on App Store or Google Play

11. Coordle

​ When coordinating activities for groups with varying preferences, Coordle shines by simplifying the process of finding the best time for group activities and excursions and allowing all planning to happen in one centralized app. It ensures a good time for everyone, making it easy to have an unforgettable adventure. 

Coordle offers a free version with basic features, but it also has a premium paid subscription plan for additional features. Download on App Store or Google Play

12. Family Album

​ Preserving cherished memories is easy with Family Album, a private photo-sharing app that lets you create dedicated photo albums to relive the highlights of your adventure with your friend group. Share expert tips and insider knowledge through images and captions that encapsulate your experiences.

Family Album offers a free version with basic features, but it also has premium paid subscription plans for more storage and features. Download on App Store or Google Play

13. Shared Photo Albums

​ Capture every moment of your adventure by using Shared Phone Albums, available for use on both iOS and Android devices. Ensure that each member of the friend group contributes their photos to create a complete visual narrative of the experiences from your trip.

This feature is available on iOS and Android devices, and it’s part of the phone’s functionality. It’s one of the best free travel planner apps for organizing your group’s memories.

​Troupe makes decision-making easy within smaller groups by facilitating the process of selecting activities and planning excursions together. It ensures that the travel itinerary aligns with the diverse preferences and expectations of your friend group, guaranteeing a well-rounded adventure that everyone will love.

Troupe offers a free version with basic features, but it also has premium paid subscription plans for additional features. Download on App Store or Google Play

15. Tripline

Tripline introduces a creative quality to your group travel experience by enabling the creation of captivating interactive travel maps. These maps serve as an engaging showcase of your journey’s route and highlights. This makes it easier for your friend group to relive the adventure and share their travel tips with others.

Tripline offers a free version with basic features, but it also has premium paid subscription plans for more advanced features. Download on App Store or Google Play

16. TravelSpend

​TravelSpend is great for streamlining expense management. It simplifies the process of splitting costs among friends or family members with real-time expense tracking, and it converts currencies automatically. TravelSpend empowers group travelers to stay on top of their financial commitments, making it easier for everyone to enjoy the trip without financial stress. 

Thia app also offers analytical data about your spending so that you can track what you’re spending the most (or the least) on. 

TravelSpend is a free app for tracking travel expenses. Download on App Store or Google Play

17. Google Maps

​ Google Maps has a function called My Maps that can be used to create personalized maps for different destinations. It’s a great addition to your next trip with family and/or friends. 

You can drop pins on the best places to visit, separate maps by different cities, pin the must-try restaurants, landmarks, and museums, and navigate to the nearest transportation hubs. Everyone can share this travel map, making it essential to have it on everyone’s phones.

It also works as a typical map app showing the best routes and travel time between destinations. You can also get offline access if you don’t have phone service.

Google Maps is a free application that works on Android and iOS. Download on App Store or Google Play

18. SaveTrip

SaveTrip is another app that can be used by family members to plan trip itineraries together. You could work together on each day, or split your trip days between family members and let everyone plan a day. 

After you have planned your days you can present your ideas to the group. The next step is to vote on things, set a budget, and agree on travel. You can even make a vision board using the notes tool. 

Once you take the trip, you can manage a budget, share costs, and use the integrated Google Maps feature to get around. 

This app is free to download and use. Download on App Store or Google Play

Mastering the art of group travel planning with different budgets and varying preferences can be challenging. With these indispensable mobile apps, it can be an easy experience that allows everyone to relax and have fun. With apps like these, you can be your own travel agent. Use these travel apps to put together a successful trip with all of your friends and family.

From expense management to communication and itinerary planning, these apps cater to every aspect of group getaways. So, gather your favorite people, download one of these great travel tools, and get ready to easily make some amazing travel plans!

The post 18 Group Travel Planning Apps That Make Life Easier appeared first on Groups Are A Trip .

Looking for a way to organize your group trip or family reunion? Be sure to use some of these apps that are sure to make the planning easier!

How to Create a User Journey Map: A Step-By-Step Guide

How to Create a User Journey Map: A Step-By-Step Guide cover

Wondering how to create a user journey map for your SaaS product?

If yes, you’re in the right place because that’s exactly what we explore in the article.

Read on to learn about:

  • Importance of user journey maps for product teams .
  • Different user journey map types.
  • User journey stages.
  • User journey mapping process.

Ready to dive in?

  • A user journey map represents all the actions users complete inside the product to achieve their goals, from the moment they first log in until they become loyal users.
  • A user journey map helps you communicate with stakeholders from across the organization to better align efforts. Thanks to that, they can better satisfy user needs , strengthen customer loyalty, and improve conversion rates .
  • Current-state maps focus on the present user experience and help identify immediate pain points and make incremental improvements.
  • Future-state maps visualize an improved user journey and guide strategic planning and innovation.
  • The day-in-the-life map looks at the broader context of the user’s daily life, helping to design user-centric products and identify new opportunities.
  • Service-blueprint maps cover both user interactions and internal processes. They are useful for improving service delivery and aligning cross-functional teams .
  • User journey stages are activation , adoption, renewal, expansion , loyalty, and referral.
  • A typical user or customer journey map example includes information about the user persona, journey stages, touchpoints , user actions, emotions, pains, and opportunities.
  • Start mapping user and customer journeys by defining user personas and setting your goals .
  • Next, use your product knowledge and analytics tools to identify the main touchpoints.
  • Conduct further customer research to find user pain points at each touchpoint. Use quantitative and qualitative data from analytics, surveys, interviews, and usability testing .
  • With all the data in place, visualize the journey using a template, for example, from Canva.
  • Ensure that your user journey map is a true reflection of user engagement with the product by tracking user behavior and collecting feedback .
  • Constantly monitor product performance and user behavior and amend your user journey maps to accommodate emerging user needs .
  • Userpilot is a product growth platform with advanced analytics and feedback features. Book the demo to see how to use it for user journey mapping.

journey management apps

Try Userpilot and Take Your Product Growth to the Next Level

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journey management apps

What is a user journey map?

A user journey map is a visual representation of steps and interactions that a user goes through when engaging with a SaaS product.

How is it different from a customer journey map?

In a nutshell, the user journey is a part of the customer journey limited to interactions within the product. From the moment they use it for the first time until they become competent product users and advocates. It doesn’t cover interactions outside the product, like engagement with marketing materials.

Why is user journey mapping important?

There are a few key benefits of user journey maps.

First, they are an important communication tool improving cross-functional collaboration and ensuring a shared understanding of the target audience and their goals.

Talking of understanding…

The mapping process is an opportunity to learn about your customers: their objectives, challenges, and emotions as they interact with the product.

Such in-depth understanding allows teams to prioritize their efforts to address the key user needs and create personalized experiences that meet their expectations. Which translates into better customer satisfaction, retention, and loyalty . And gives you a competitive advantage.

Finally, a customer journey map can help you improve conversion rates at key touchpoints, ultimately leading to better financial performance.

Different types of user journey maps

We distinguish 4 user journey maps, differing in focus and use cases. Here’s a quick overview.

Current-state map

A current-state map captures the user’s journey through the product as it exists today. It focuses on the present interactions, experiences, emotions, and pain points users come across while engaging with the product.

Such a map helps teams identify areas where users are facing difficulties and make quick, incremental user experience improvements . It also serves as a baseline for evaluating innovations.

Future-state map

A future-state map envisions the ideal user journey , showing how the experience will be improved in the future. It focuses on desired interactions, emotions, and experiences after implementing planned changes.

This kind of journey map helps you set long-term goals and align them with user needs. And guides product development and marketing strategies.

Day-in-the-life map

A day-in-the-life map provides a holistic view of customer interactions with the product in the context of their daily activities.

Teams can use such journey maps to gain deeper insights into how the product fits into the users’ daily lives. This helps them design products that better integrate into their lives and identify new opportunities to address unmet needs.

Service-blueprint map

A service-blueprint map goes beyond the user’s perspective: it details not only user interactions but also internal processes, systems, and support activities happening behind the scenes.

This kind of user journey map provides a comprehensive view of how different departments and systems contribute to the user experience . To improve cross-functional alignment and reduce inefficiencies in internal processes.

Different stages of user journey maps

The customer journey map consists of 8-9 stages, starting from initial awareness and ending with loyalty or referral.

As mentioned, in the user journey map, we focus on interaction with the product, so the stages are:

  • Activation : when the user experiences the product value firsthand.
  • Adoption : when they start using it regularly to solve their problems.
  • Renewal : when the user renews their subs to continue using the product.
  • Expansion : when they upgrade their plan or buy additional products.
  • Loyalty : when they continue to use the product and are unlikely to switch to a competitor.
  • Referral : when they recommend the product to others, for example, through WOM .

user journey map stages

What are the elements of a user journey map?

Most user and customer journey map templates include information about:

  • User personas representing typical users.
  • Journey stages.
  • Touchpoints where users interact with the product,e.g. feedback survey.
  • User actions, e.g. complete the survey.
  • User emotions as they engage with the product, like ‘excited’, ‘flabbergasted’, or ‘ delighted ‘.
  • Pains/challenges , e.g. can’t skip a question.
  • Opportunities to improve user experience.

How to create a user journey map?

With the basics out of the way, let’s look at how to create user journey maps. The process is very similar to customer journey mapping, so I will be making references to both user and customer journey maps.

1. Define your goals and user personas

The process of user journey mapping starts with defining user personas . I use the plural form intentionally because your product is likely to target more than one user type. And each of them needs a separate user journey map because they want to achieve different goals .

Apart from the individual user persona goals, set your product goals , focusing on the aspects of product performance you want to improve. For example, your goal could be to improve customer lifetime value .

When setting your goals , make them SMART: specific, measurable, achievable, relevant, and time-bound. For example: “Improve customer lifetime value by 22% by the end of the year”.

How to create a user journey map: Start by defining user personas

2. Identify the main touchpoints in the user journey

Having defined personas and set goals, it’s time to identify the key touchpoints in the user journey.

For example, this could be your primary and secondary onboarding experiences, feedback forms, in-app upsell messages, resource center modules, or cancellation flows.

How do you do it?

Start by listing all the touchpoints that come to your mind. Involve other team members to capture as many of these as possible.

Back this brainstorming exercise with product analytics . Use path analysis to map out all user actions inside the product before or after an event, like sign-up or drop-off .

3. Conduct research to discover customer pain points

Product analytics can help you identify customer pain points. For example, if lots of users drop off at a particular user journey step, it’s most likely because of friction .

Don’t stop there and enhance the insights with qualitative data from surveys, interviews, focus groups, usability testing sessions, and customer interactions with the service and support teams.

For example, you could run surveys like the one below to measure user satisfaction with a feature and identify opportunities to improve it. When triggered contextually, just when the user engages with the feature, such surveys can help you capture user insights when the experience is still fresh in their minds.

The main advantage of qualitative data is that it helps you understand not only what the problem is but also why it’s an issue and how to address it.

In-app survey can help you identify user pain points

4. Visualize the journey using a user/customer journey map template

Once you have all the information about users and their interactions, map them out.

Work your way from the top:

1) List the journey stages for each persona.

2) At each stage, list the touchpoints.

3) For each touchpoint, record user actions and the associated feelings, pain points, and opportunities.

Repeat for all the stages.

Graphic design and collaboration tools, like Canva, Miro, or Figma, offer numerous customer and user journey templates, so creating the actual visualization isn’t a big deal.

User journey map template from Canva

5. Collect customer feedback to validate the user journey map

Although you’ve done thorough user persona research and studied how your customers interact with the product, there may still be discrepancies between the map and the reality.

So go back to product analytics and analyze user behavior to see if it reflects what you’ve recorded in your map.

To validate new ideas, run experiments . For example, if you’re thinking of adding a new feature, start with fake door tests and low-fidelity prototype tests. Before you release the feature for everyone, roll it out to your staff first and run beta tests to collect feedback and iron out the details.

A slideout inviting users to take part in an interview built in Userpilot

6. Update and refine your customer journey maps continuously

As user needs and the competitive landscape evolve, so should your product. And consequently, your user journey maps.

To stay ahead of the curve, monitor the product performance, track user behavior in-app , and engage in continuous product discovery . And amend your map accordingly.

User journey maps are an essential tool that allows product teams to better empathize with their users and communicate insights to other stakeholders. Thanks to that, they can design products that are competitive, offer a positive customer experience, and enable users to achieve their goals.

If you’d like to learn how Userpilot analytics and feedback features can help you create a user journey map, book the demo!

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Home >> #realtalk Blog >> Manage a business >> Free Time Card App: …

Free Time Card App: 5 Best Options To Track Your Team

By Christine Umayam

People working at a store

Time tracking is crucial to any hourly team, but the business of time tracking is deceptively time-consuming. The best solution? Implementing a free time card app tailored specifically for small businesses like yours.

These powerful yet user-friendly tools automate and centralize hour tracking. With the right app, you can effortlessly capture punch in/out times and integrate the data directly into your payroll workflow to save time at every stage of the process.

In this guide, we’ll explore how these time trackers work and why they’re so valuable for managing small teams. Plus, we’ll show you how to find the best free time card app for your needs. You’ll learn about the features to look for and get an overview of some of the top-rated apps on the market.

Get your team in sync with our easy-to-use, all-in-one employee app.

What is a time card app?

A work time tracker or clock-in app, also known as a time clock app or time card app, is a software solution that records when employees start and stop working. The data is used to calculate hours worked and payroll, but the best free time tracking app goes far beyond just capturing punch times.

Time card apps act as a timekeeping hub. With features like IP address logging and photo clock-in/out requirements, you can verify that reported hours are accurate. This helps you protect your bottom line and stay in compliance with payroll laws.

The most valuable work time trackers will integrate with your payroll software and accounting platforms. Instead of wrestling with manual data entry across disconnected systems, the hours flow directly where you need them. This reduces errors and gives you a real-time view of labor costs and productivity metrics.

And these free time card apps aren’t just for hourly employees—they can also track salaried workers’ time. The right tracker becomes an important tool for managing your team and getting powerful operational insights.

Why do you need a time card app?

While manual timekeeping may seem like a minor inconvenience, the consequences of inaccurate time tracking can quickly snowball into major operational and financial impacts. A dedicated clock-in app is valuable for accurately tracking employee work hours, ensuring that all absences and late clock-ins are properly recorded. Here’s why your business will benefit from a time card app.

Prevent payroll errors.

Even small payroll mistakes can lead to expensive penalties from the Department of Labor . With an automated time tracker, you avoid miscalculations, because the app helps to enforce compliance with relevant laws and accurately track billable hours.

Boost productivity with time tracking.

How much time was actually spent on that project? Which tasks are consuming too much labor? Detailed tracking data gives you unprecedented visibility into productivity leaks. You can track work hours and monitor time investment versus job revenue. This will help you price jobs for a profit.

For example, a recent Microsoft study discovered that employees spend around 57% of their time at work communicating. In an 8.5 hour workday, that’s 4 hours and 33 minutes spent managing emails, attending meetings, and communicating via the team chat app.

Knowing how much communication happens between your team can help you find opportunities to streamline processes. Cutting down on unnecessary back-and-forth or meetings can help your whole team work more smoothly and reclaim their time.

Avoid chasing down timesheets.

Chasing down timesheets from employees can slow your operations and cause unnecessary strain on team relationships. A free time card app eliminates this problem by making hourly entry effortless and easily accessible.

Gain legal protection.

No business wants to be in a legal dispute, but in the unlikely event, you’ll want clear and consistent records. With automated tracking, you’ll be able to produce verifiable records of clock ins/outs without doubt. 

Of course, a good work time tracker helps you pay accurately for work being done, so it should help you avoid such disputes in the first place.

How do you find a time clock app?

With so many online time clock apps available, finding the right fit can feel overwhelming. Here are some factors to consider as you evaluate different options.

Ease of use.

You want modern, intuitive time clock apps that require simple training for employees to use. Look for apps compatible with a range of mobile devices. If your team can figure out how to use an app and if it’s accessible to them, they’ll be more likely to use it.

Workforce integration.

Implementing new technology should take work off your plate, not create more. To avoid double data entry, look for seamless integration with your payroll software and other workforce management tools, especially if you have employees working multiple jobs.

You may start out with a free time card app for small business and find that your business outgrows its base features. Many highly capable options are available for free or at an affordable monthly rate tailored for small businesses. Prioritize transparent, easy-to-understand pricing. That way, you know what to expect if you need more features.

Data security and complete compliance with wage laws should be non-negotiable. Verifiable audit trails keep your business data safe and can provide a layer of protection in the event of a dispute. So make sure the free time card app you choose has clear security features to suit your needs.

While ease of use is important, you still want access to good customer support channels and training resources. This way, your team will always have access to the information they need to use the tools you provide.

According to WhatFix’s 2023 Digital Adoption Report, 78% of software users lack expertise to fully understand the tools they use daily and could use additional training. If your chosen time card app provides training resources or a knowledge base, it can go a long way to increasing team adoption. 

The 5 best free time card apps for small businesses. 

By focusing on what matters most for your team’s needs, you can find the perfect fit to track your team’s time. Here’s a look at some of the top-rated options.

1. Homebase 

Homebase was designed from the ground up as an all-in-one solution tailored specifically to the needs and budgets of small businesses and your teams. Our free time clock app blends power and ease of use by automating time tracking through many inputs. You can use web-based clocks, mobile apps, tablet kiosks, or secure text and Slack integrations to keep time.

And you can trust our time tracking, because Homebase uses geofencing, IP tracking, and photo capture to create a verifiable, tamper-resistant record of clock ins/outs to keep your team honest. 

Beyond basic timekeeping, Homebase’s free scheduling tool allows you to configure recurring shifts, availability, and time off rules for smarter scheduling. That way, you can preemptively identify and resolve overlaps or conflicts using the built-in messaging tool. Our reporting dashboards also let you filter timesheets by employee, location, department, and more to get more insight into productivity details across your team.

Of course, seamless payroll integration is a must-have for any time tracking app. Homebase connects to popular payroll providers to flow hours directly to your payroll workflow without needing to duplicate work. This eliminates the risk of errors and saves hours of administrative time.

2. Clockify

Clockify is a cloud-based time tracking solution with flexible options to manually or automatically track time. Its free plan includes unlimited users and projects, and can be accessed across web browsers and mobile and desktop apps. Clockify even offers business owners reporting capabilities, team messaging, and integrations in its free plan.

Unfortunately, if you’re planning to make schedules for your business or integrate with payroll, you’ll need to pay extra with Clockify.

Toggl Track is a simple time tracking tool that’s good for small teams. The free plan includes tracking reminders, idle detection, calendar integration, and basic reports. You can track time with a single click across multiple projects simultaneously. The free version limits tracking time to a single user and reporting capabilities are fairly basic, but Toggl’s ease of use makes it a popular choice.

Paymo offers free time tracking on either desktop or mobile apps and includes additional project management tools. You can use Paymo to view your team’s time entries at different time scales, and create unlimited tasks to assign to employees for up to 5 clients and up to 10 projects.

You can also invoice for free, though any more robust tools like reporting and more complex task views require a paid subscription. 

5. RescueTime

For remote teams that need help avoiding distractions, RescueTime is a clever productivity tool that automatically tracks time spent on apps and websites. You can set alerts when you’ve idled too long on distracting sites and view detailed reports on your activity to identify productivity leaks. The free version provides high-level insights, while premium tiers unlock more data and website blocking.

Take back your time with a free time card app.

Having an accurate free time card app keeps your team accountable and your payroll precise. It eliminates the costly time leaks and errors that come with manual timesheets, and that means less headache for you and your team. 

Homebase blends powerful timekeeping capabilities with an intuitive, user-friendly experience tailored for small teams. Our all-in-one app lets you track work time and build schedules that your team can access at a glance, all for free. So start thinking about how you can grow your business with all that time you’ve saved and get started for free with Homebase today.

Remember:  This is not legal advice. If you have questions about your particular situation, please consult a lawyer, CPA, or other appropriate professional advisor or agency.

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