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Tourist visa

A tourist visa is for those who are not eligible for  visa on arrival  or a  visa-free entry  to the UAE. You can apply for a tourist visa through airlines, hotels and travel agents. Read about the eligibility criteria and the steps to apply.

Multiple entry 5-year tourist visa

Who is a tourist visa for, who can apply for your tourist visa, related eservices.

The multiple entry 5-year tourist visa enables tourists to enter the UAE multiple times on self-sponsorship and remain in the country for 90 days on each visit, and can be extended for further 90 days. This type of tourist visa can be issued for all nationalities.

To obtain this visa, the applicant must have:

• a bank balance of 4,000 USD or its equivalent in foreign currencies during the last six months
• a valid health insurance policy applicable in the UAE
• a ticket to and from the UAE

Documents required

To apply for the multiple entry tourist visa, the applicant must provide the following:

• a colored photo
• a copy of the passport
• medical Insurance
• bank statement for the last 6 months with a balance 4,000 USD or its equivalent in foreign currencies
• tour programme
• a ticket for onward journey.

Read related news coverage on  WAM .

Related online services

• Issue family group multiple entry long-term tourist visa - 5 years - (all nationalities) – ICP
• Issue multiple entries long-term tourist visa - 5 years - (all nationalities) – ICP

Tourist visa is for those who are not eligible for  visa on arrival  or a  visa-free entry  to the UAE. Tourist visa can be obtained for eligible individual tourists from around the world. Females below the age of 18 are not eligible to apply for this type of visa unless they are travelling with their parents.

According to a Cabinet resolution passed in July 2018, children under the age of 18 years who are accompanying adults, can get a  free visa for their visit from 15 July to 15 September each year.

Tourist visas through airlines

Each airline has some conditions, which must be met in order for your visa to be arranged by them. One of the conditions is flying with them. For more updated and specific information, check the following UAE-based airlines for visa types, facilities, terms and conditions:

• Visa services from Etihad Airways  - Etihad Airways
• Visa Services offered by Emirates Airline  - Emirates Airline
• Visa services from Fly Dubai  - Fly Dubai
• Visa services from Air Arabia  - Air Arabia

Tourist visas through agencies and hotels

Licensed travel agents and hotels in the UAE can arrange a tourist visa for you provided you purchase the ticket through them and maintain hotel reservation with the specific hotel.

You can also contact travel agencies in your country for any tourist packages available to the UAE in collaboration with a local tour operator.

It is important to check the authenticity of travel agents you are dealing with and refrain from paying or sending copies of your official documents until after you are 100 per cent sure the tour operator is genuine. You can seek the help of the  UAE embassy in your country  for verification.

Note: The UAE embassies do not issue tourist visas. In order to get a tourist visa to the UAE, you need to get in touch with one of the UAE-based airlines, a tour agency or a hotel (where you intend to stay) in the UAE who will apply for visa on your behalf to the official  visa-issuing authorities  in the UAE.

• Tourist visa from Etihad Airways  - Etihad Airways
• Tourist visa from Emirates Airline  - Emirates Airline
• Tourist visa from Fly Dubai  - Fly Dubai
• Tourist visa from Air Arabia  - Air Arabia

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Dubai airport disruption: Here’s what to do if you’ve been affected

Whether you've been affected by Dubai flight cancellations or a victim of disruption elsewhere, here’s how to make sure you get the compensation you’re entitled to.

Following days of chaos at Dubai International Airport, the head of Emirates Airline has published an open letter, offering his “most sincere apologies to every customer who has had their travel plans disrupted”.

Severe and unprecedented flooding has caused more than 1,000 flight cancellations, with hundreds of thousands passengers stranded.

Many other arrivals and departures to and from the airport have been hit by diversions and long delays.

Emirates is the largest airline to fly from the hub and its president, Sir Tim Clark, wrote: “We know our response has been far from perfect. We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals.”

“We acknowledge that the long queues and wait times have been unacceptable,” he added.

What is the current situation at Dubai International Airport?

On Friday, a 48-hour capacity limit on arrivals was imposed at Dubai Airport in a bid to limit crowding and clear some of the stranded passengers.

While Emirates was forced to temporarily suspend check in and arrivals at its hub, it has opened up most operations as of Monday.

However, many travellers are still stuck thousands of miles from home after 12 flights set to arrive on Saturday were cancelled.

Cancelled inbound flights to Dubai included journeys from Australia, India and South Africa.

Usually, around 250,000 passengers travel through the airport on a daily basis but tracking service Flightradar24 announced that, by 3pm CET on Thursday, some 1,145 flights had been cancelled. That’s one third of the normal schedule.

Dubai authorities say there is still a backlog of passengers’ baggage building at the airport, despite the resumption of many flight routes.

What are your rights if your flight is cancelled?

If you have been affected by the disruption at Dubai airports, there are two avenues to claim compensation as well as a new flight .

No matter which country you are travelling to, from or though, airlines should keep passengers informed and provide food and accommodation (if the delay necessitates an overnight stay).

If you’re coming from or going to an EU destination, passenger rights mean that if your flight is delayed for two hours or more at departure, the airline must offer you care including meals, refreshments and, if necessary, accommodation.

If the delay means that you arrive at your final destination more than three hours late, you may also be entitled to financial compensation. The amount is based on how far you are flying.

If your flight arrives in the EU from Dubai and is operated by an EU airline, or if it departs from the EU to Dubai and is operated by any airline, EU air passenger rights apply.

However, if your flight is not EU-regulated, you won't be covered by the UK/EU flight delay compensation scheme.

However, most airlines have a contractual obligation to offer passengers a choice between a later flight, alternative transport or a refund under the Montreal Convention.

Check if the Montreal Convention covers your airline, as you might be able to claim for any losses caused by a delay.

Whether or not you are covered by it, it’s worth scanning the Terms and Conditions of your travel insurance policy as it may also offer limited coverage for delays.

What happens if an airline can’t fly you home the same day?

When a flight delay necessitates an overnight stay, the airline must arrange and cover the accommodation cost for passengers, as well as transportation to and from that accommodation.

If you need to make your own travel and accommodation arrangements in the event of a flight cancellation or long delay, the airline should refund reasonable costs.

It’s crucial that you retain copies of all receipts as well as booking the cheapest alternative ticket and hotel available so that the airline can facilitate your claim.

What happens if your flight is delayed for two or more hours - but not overnight?

You are entitled to assistance such as food vouchers if your flight is delayed by more than two hours.

If your flight arrives more than three hours late, you're also entitled to compensation if the airline is at fault due to events such as technical difficulties or overbooking.

Passengers can also get a full refund if they are delayed by more than five hours and no longer want to travel.

You're unlikely to get compensation if the delay was because of something outside the airline's control, for example, bad weather or a security risk.

However, if the weather is deemed to be ‘extreme’ - as was the case in Dubai - the situation changes and you are able to claim compensation.

In the event of a flight delay which airlines accept responsibility for, you will be provided with means of communication, such as access to phone calls or emails, to inform passengers about the delay and their rights.

Passengers can also choose between rebooking on an alternative flight or receiving a refund in situations where there are long delays.

For any other payments made by travellers while delayed, the Civil Aviation Authority advises people to keep receipts and only spend what is necessary.

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Here’s how to claim compensation the correct way

In case of delay or cancellation of a flight, you should claim compensation directly from the airline rather than using an online flight compensation service.

Third parties are entitled to take a percentage of your claim amount in exchange for their services - meaning you'll get less money.

Search your airline's website or call their customer services department to get more information on what compensation you're entitled to.

While you can claim cash compensation in some circumstances, this doesn't apply when cancellations or delays are attributed to 'extraordinary circumstances' - things that are beyond the airline's control, like the extreme weather seen in Dubai.

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