flexplus travel insurance contact number

Welcome to Nationwide FlexPlus Travel Insurance

If you’re thinking about opening a nationwide flexplus current account but need to know whether your pre-existing medical conditions will be covered and how much this will cost, you’ll be able to find all the information, including a price here., pre-existing conditions upgrade.

The upgrade is valid for 12 months (subject to eligibility) and is designed to cover the costs of cancellation, emergency medical treatment abroad and getting home if any insured person becomes suddenly and unexpectedly ill or injured due to a pre-existing illness, injury or disease.

Undiagnosed symptoms are not covered therefore you don’t need to tell us about them. If you are under investigation, for example waiting for tests or results, or a referral appointment for any undiagnosed health problems or symptoms, you should consider waiting until you have a diagnosis before booking a trip.

You can obtain a quote for pre-existing medical conditions upgrades on the following pages, but please remember: 

• you will not be able to purchase the upgrade until you have opened a Nationwide FlexPlus current account 
• any premium quoted is indicative and remains valid for 30 days from the date you get your quote. After 30 days the quote will expire and you will need to get a new quote for the upgrade that you need

Once you have opened your account, you will be able to register your details with us to accept or amend your quote. 

Single trip cover information

We understand that your needs may change, and there may be times where you may need to increase some of the limits or extend your cover.

Here you’ll be able to get a quote to increase your trip duration limit, increase your cancelling or coming home early limit or extend your cruise cover. You should review each upgrade to understand if you require any of them for your trip.

To ensure you are fully covered, you should consider buying your upgrade at the point of booking the trip.

We’ll provide the insured persons with the cover set out in their terms and conditions for trips up to a maximum of 31 days.

If you’re planning a longer trip we won’t cover any incident which occurs after 31 days unless a longer trip upgrade has been purchased.

We’ll provide the insured persons with the cover set out in their terms and conditions for trips up to a maximum of £5,000 per person. If you or anyone covered by this policy are planning a trip and want to increase this limit you can upgrade to a maximum of either £7,500 or £10,000 per person

This upgrade covers one single trip, you will need to buy this for each trip you need an increased limit for.

If the insured persons have booked a cruise, the cover as set out in their terms and conditions includes claims for cancellation and medical emergency. You can however increase cover under your policy for things such as cancellation of a scheduled port stop.

This upgrade covers one single cruise, you will need to buy this for each cruise you need additional cover for.

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Nationwide travel insurance review

In this article

What does Nationwide travel insurance offer?

Does nationwide offer the best travel insurance, how good is nationwide's travel insurance policy, how good is nationwide at handling claims, nationwide travel insurance: how can i claim.

Nationwide's travel insurance comes with its FlexPlus packaged current account , along with UK and European breakdown assistance and worldwide family mobile phone insurance. You will need to pay a £13 monthly fee for maintaining the account.

If you have a pre-existing medical condition , you'll need to contact Nationwide to add it to the policy – which may mean paying extra.

Nationwide's policies are underwritten by Aviva.

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How we analyse travel insurance

We analyse and rate 66 key elements of travel insurance policies to come up with the overall policy score. We assess how important each individual element is to travellers when choosing and using a travel insurance policy, and factor this in when calculating our total policy score.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. We then adjust the impact the more and less important elements have on the overall policy score.

Members can log in  to read our full policy analysis. 

If you're not already a member,  join Which?  and get full access to these results and all our reviews.

The latest data from the Financial Conduct Authority shows that Aviva – Nationwide's underwriter – accepted 80-85% of claims made on its worldwide annual policies in 2022. This was in line with the average rate of 82%.

For medical emergencies abroad, call +44 (0)1603 605159 .

To make a claim from abroad, call + 44 (0)1243 976418. To make a claim from the UK, call 0800 046 2555 . You can also claim online .

Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.

You'll need your policy document when you call.

• Find out more:  how to claim on your travel insurance

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18 Jan 2022

Nationwide FlexPlus members benefit from AA partnership

Nationwide Building Society’s highly-rated1 FlexPlus account is moving to the AA for its breakdown cover from 1 March 2022.  

This latest partnership between Nationwide and the AA means FlexPlus account holders will have UK and European breakdown service including Accident Assist cover – a complimentary 24/7 accident claims service. Cover will be provided to any vehicle the member is travelling in, as well as any named person driving the account holder’s vehicle. This cover builds on the comprehensive benefits offered as part of the FlexPlus account with no increase to the monthly fee of £13. 

FlexPlus account holders will also have access to the AA’s app, where they can instantly report a breakdown and track how quickly help will arrive. 

If members are involved in an accident that wasn’t their fault, they will be able to access vehicle recovery and arrange a replacement vehicle, which the AA will manage on their behalf2.  

As well as offering UK and European breakdown cover, the FlexPlus current account also provides: 

• Worldwide family travel insurance  
• Worldwide family mobile phone insurance  
• Commission free usage abroad when withdrawing cash or making payments  

Opening a FlexPlus account is simple and can be easily done online. If you decide to switch3 your current account to a FlexPlus account from another provider you could be eligible for £100, or £125 if you’re already a Nationwide member. 

James Broome, Head of Current Account & Credit Cards at Nationwide Building Society, said:  “Our FlexPlus account provides members excellent value for money and benefits for the whole family, such as worldwide family travel insurance and worldwide family mobile phone insurance. We regularly review the additional benefits we offer to ensure we’re meeting our members changings needs and providing great value. One example of this is the protection FlexPlus members will receive through our new partnership with the AA, which will provide Nationwide members access to the AA’s fleet of 2,550 highly trained roadside breakdown specialists.” 

Gavin Franks, director of business services at the AA, said:  “We are delighted to partner with Nationwide and to serve their FlexPlus members. Our five-star award winning patrols will be ready to help those broken down across the UK and Europe. By providing members access to our app, we can ensure that drivers can see help is on the way and keep them on the road. Our accident assistance will provide additional support to those that need our help in times of trouble and means that we can provide end-to-end services for their members.” 

Notes to editors

Notes to Editor:   

1 Source:  MoneySavingExpert  and  Which?   

2 Vehicles must be serviced and maintained in line with manufacturer guidelines and we will ask to see evidence of servicing, maintenance and repair if we believe the service is being used excessively. 

3  Switch to a Nationwide current account | Nationwide  

About Nationwide

Nationwide is the world's largest building society, with over 17 million customers, 16 million of whom have a current account, mortgage or savings product, and are therefore members of the Society. Nationwide is owned by its members and focuses on providing banking products and services to its customers. Nationwide has over 18,000 employees, including those based in its headquarters in Swindon, and those working in its network of over 600 branches across the UK.

Nationwide is the UK's third largest mortgage provider and holds almost £1 in every £10 saved in the UK, as well as one in ten of the UK's current accounts. It also supports landlords and those who rely on the private rented sector for their long-term housing needs through its buy to let business, The Mortgage Works. In addition, Nationwide offers a comprehensive range of wider retail financial services and products, including credit cards, personal loans and insurance. These offerings diversify its income, and help it give value back to its customers, through better product pricing than the market average and better service than its peers.

Nationwide's purpose is "Banking - but fairer, more rewarding, and for the good of society". The Nationwide Board believes that its mutual ownership model enables it to balance its need to retain sufficient profit to remain financially strong, with its commitment to share its success with its customers and members.

Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078. You can confirm our registration on the FCA's website (https://www.the-fca.org.uk). Nationwide is not responsible for the content of external websites.

© 2024 Nationwide Building Society

• UK Cruisers

Travel insurance Nationwide Building Society Flex Plus

By Feelgood 50 , May 22, 2022 in UK Cruisers

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Feelgood 50

Hi everyone 

We are going on P&O Iona in July.  We have Nationwide Flex Plus which covers us for travel insurance.  Just wondering how we can have this confirmed at Embarkation.  As we have never received a policy . Sorry to ask  

Many thanks

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I have travel insurance with Nationwide Flex Plus but had to buy another insurance with Cover For You for my trip in Aug because my Nationwide policy doesn't cover cruise. Recently I got a letter from Nationwide listing all the benefit with Flex Plus, do you think you can pop into your local branch to ask them about a copy?

Thank you for your quick response.  Yes I will pop into my local branch.   Many thanks again.  Enjoy your cruise in August too.

You can log on to the Nationwide insurance web site at https://nationwide.ukitravel.com/customerportal/auth/logon where there is an option to download a "Confirmation of Cover" Letter.

And this Flex Plus insurance does cover Cruises, will be mentioned on the confirmation letter.

We also have Flex Account travel insurance. It covers cruise travel. For an extra £20 each we were able to purchase additional cruise cover. You can claim for various situations such as missing the ship following an excursion. Unfortunately Nationwide will only offer cover to Flex Plus accounts after the end of September. 

We have just transferred our current account to Nationwide Flexplus Account to take advantage of worldwide travel insurance which does cover for cruises and for an extra supplement of £40 covers for cabin confinement, missed ports and insurance covers all members of family. As previously said you can print off insurance details on the website as stated.  

In response to a previous enquiry on another thread recently, I researched the cruise cover on the Flexplus policy. 

I've   had a look at the policy and it seems cruise cover is included:

This policy provides cover for cruise trips. If you want to extend the cover provided as standard you can buy a Cruise Upgrade. 

The enhanced cover is the additional  £40 premium.  It covers both of you if it is a joint account.  That provides the missed port cover as described earlier also confinement to your   cabin:

Confined to cabin We will pay £150 for each insured person every 24 hours up to a total of £1,500 if you have   been ordered to stay in your cabin by the medical officer.

P. S. I've checked my documentation and last year we received a postal confirmation of the Travel Insurance Schedule (2 pages) identifying us by name, policy number and included upgrades such as age extension, declared medical conditions and the enhanced cruise cover as above.  I've just renewed so am expecting a new schedule to be posted to me. 

17 minutes ago, sandancer said: We also have Flex Account travel insurance. It covers cruise travel. For an extra £20 each we were able to purchase additional cruise cover. You can claim for various situations such as missing the ship following an excursion. Unfortunately Nationwide will only offer cover to Flex Plus accounts after the end of September. 

Could you explain this please?  Are they stopping cover for new customers or not renewing for existing after September?  That will be a blow if so. 

Unfortunately it applies to all standard Flex Accounts. If you want insurance cover included you need to upgrade to a Flex Plus Account. 

47 minutes ago, sandancer said: Unfortunately it applies to all standard Flex Accounts. If you want insurance cover included you need to upgrade to a Flex Plus Account. 

Oh I understand.  I'd interpreted it as a change in the cover for Flexplus accounts after September.  That's a relief.  Thanks. 

Good Morning everyone.   Thank you all so much for all of the useful information.   

9 hours ago, Feelgood 50 said: Good Morning everyone.   Thank you all so much for all of the useful information.   

This thread reminded me that although I renewed a couple of weeks ago I hadn't had anything through the post.  So I've just rung up NW to say I'd renewed our policy and to ask if I might expect a paper copy of the Schedule through the post.  They arranged to send this confirmation to me (I might get 2 now!) but I will feel better having something 'official' in my hand. 

The one I had last year was headed:

Nationwide Building Society Travel Insurance schedule from 00/00/2021 to 00/00/2022  (for the relevant period) 

It identifies you by name with upgrades and medical declaration. 

If you haven't had one yet, you might like to ring too and ask for the policy schedule to be sent to you just for peace of mind. 

Hi Kruzseeka.

Thank you for your reply.  I will call  Nationwide tomorrow.

Many Thanks

MBP&O2/O

Interesting. If I upgrade my basic  account to the bells and whistles plus account it will cost me £13pm. Allow for a couple of insurance upgrades and it will still be under £200pa.

The absolute cheapest worldwide cruise cover I can get to meet my needs is £510pa. Some firms are quoting in excess of £2000.

Funny that one company is way WAY cheaper if you take out an annual policy as opposed to a single trip one???

Furthere enquiries me thinks!

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Nationwide Flex insurance

• Thread starter Berin
• Start date Oct 29, 2023

Well-known member

• Oct 29, 2023

Well, we let our annual M&S policy lapse. It did cover bikes and had no exclusions on it that would prohibit riding trails, but the price had gone up from about £250 for the two of us to £400. So I’m now looking at Nationwide, not least as it’s the last bank left in my local town. I can’t find a recent thread so for anyone that has a flex plus account, can you tell me if it has any exclusions for bikes please? Sent from my iPhone using Tapatalk  

getting away with it so far!

We started using it this year. Looks good for bikes as far as I can remember. I'm going to let my other insurance lapse on the strength of it. Can't remember the details, but I was happy enough that I'd be covered when I was reviewing it all.  

Elderly twat

Travel insurance with flexplus | nationwide.

just check the additional premium for cover for pre-existing medical conditions. For me, it is cheaper to buy a standalone policy from Tesco (underwritten by Axa) than pay the top up for Nationwide.  

125cc limit if you hire bike whilst on holiday. If you set off from the UK on a motorcycle holiday/trip have and wear protective equipment and have a suitable license for your trusted stead. There is no 125Cc limits. No maximum bike size quoted.  

wessie said: just check the additional premium for cover for pre-existing medical conditions. For me, it is cheaper to buy a standalone policy from Tesco (underwritten by Axa) than pay the top up for Nationwide. Click to expand...

parkys100 said: 125cc limit if you hire bike whilst on holiday. If you set off from the UK on a motorcycle holiday/trip have and wear protective equipment and have a suitable license for your trusted stead. There is no 125Cc limits. No maximum bike size quoted. Click to expand...

Although, protective equipment- does that just mean a helmet? Sent from my iPhone using Tapatalk  

Berin said: Although, protective equipment- does that just mean a helmet? Sent from my iPhone using Tapatalk Click to expand...

• Oct 31, 2023

wessie said: there is no definition of this in the policy so as long as you are compliant with the law, then they cannot complain Click to expand...

Active member

I had a breakdown on bike and called their rescue line. On the one hand, it was sub-contracted out to a local bike recovery man as they do not have their own fleet. On the other hand, service was excellent and the bloke who turned up to help did so in a reasonable amount of time and got the bike going again. Have also used them a couple of times for broken down car; again, service was excellent.  

• Jan 16, 2024

Changes afoot for the Flexplus policy with a new underwriter in April 2024. Details here https://www.nationwide.co.uk/current-accounts/flexplus/travel-insurance-changes/ I have looked through the PDF. Aviva is the new underwriter and the motorcycle clauses are the same for your own bike i.e. have a full licence (generic comment about all vehicles), wear a helmet and comply with any local laws re. other safety gear.  

Thanks, Wessie. Don’t injure or kill yourself, when travelling in excess of the posted speed limit. Riding ‘At a speed appropriate, in my opinion’ is not an adequate defence.  

Flexplus recovery breakdown is now covered by the AA.  

Steve398 said: Flexplus recovery breakdown is now covered by the AA. Click to expand...

Registered user

I have the Co-op equivalent bank account which I chose because the RAC cover seemed a slightly better. Might be worth a look?  

• Jan 17, 2024

wessie said: Changes afoot for the Flexplus policy with a new underwriter in April 2024. Details here https://www.nationwide.co.uk/current-accounts/flexplus/travel-insurance-changes/ I have looked through the PDF. Aviva is the new underwriter and the motorcycle clauses are the same for your own bike i.e. have a full licence (generic comment about all vehicles), wear a helmet and comply with any local laws re. other safety gear. Click to expand...

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