salesforce world tour 2023 hamburg

Salesforce World Tour Essentials in Hamburg

The Salesforce World Tour Essentials in Hamburg .

In challenging times, Salesforce and Fluido join forces to enable customers in the manufacturing industry to become a customer company. Create a seamless end-to-end customer experience based on data and automation.

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Event Details

When? July 4th 2023

Where? Hamburg, Schuppen 52

We are looking forward to seeing you there.

Markus Schoierer

Country Lead Germany

Arndt Salzburg

Area Vice President Sales DACH & Central Europe

Patrick Graab

Head of Marketing DACH

Date & time

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• Copenhagen Ø

Fluido Germany

Fluido slovakia.

• Banská Bystrica

Fluido Benelux

Fluido uk&i.

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We were at the Salesforce World Tour in Hamburg

All aboard the Salesforce World Tour boat! ⚓️

• Published 30 Jul 2023
• 1 mins read

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Salesforce World Tour Hamburg 23

This event is over.

Check out our upcoming events and book a meeting with us - we look forward to meeting you!

We had a blast catching up with HR friends and the community in Hamburg. AI was a huge topic and we enjoyed learning about how it can be used with Service Cloud to simplify ticketing.

A special thanks to  Salesfive  ,  Hutte  and  OwnBackup  for joining us in hosting an amazing afterparty on the good ship MS Princess!

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Salesforce World Tour London 2023: A Celebration of Customer Experience

11/07/2023 | by Katie Sadler

Salesforce World Tour London 2023 took the city by storm bringing together industry leaders, experts, and enthusiasts to explore the latest advancements in customer experience all under one roof at the Excel exhibition centre. The event showcased the latest trends, innovations, and insights that are shaping the future of customer experience . With a central focus on AI, data, and CRM, Salesforce World Tour London proved to be an enlightening and immersive experience for all attendees.

Unifying the Customer Experience:

One of the key themes was the importance of a unified customer experience . Industry experts emphasised the need for organisations to break down silos and integrate their customer data, enabling a seamless and personalised journey across all touch points . The power of Salesforce’s innovative platform and solutions in achieving this goal was showcased through inspiring keynotes, interactive demos, and real-life success stories.

Harnessing the Power of AI:

Artificial Intelligence (AI) emerged as a driving force behind transforming customer experiences. Attendees had the opportunity to witness firsthand how AI-powered technologies, such as Salesforce Einstein , are revolutionising sales, marketing, and service operations. From predictive analytics to intelligent chatbots, AI is empowering brands to anticipate customer needs, deliver tailored recommendations, and provide proactive support.

Leveraging the Potential of Data:

Data has become the lifeblood of successful customer engagement strategies, and this was reinforced throughout the event. Sessions focused on harnessing the potential of data and exploring topics such as data-driven marketing, customer segmentation, and data governance. Salesforce’s robust data management capabilities and advanced analytics tools enable brands to unlock valuable insights and drive meaningful interactions with their customers.

CRM as the Foundation:

The pivotal role played by Customer Relationship Management (CRM) systems was another underlying theme, in particular the importance of a solid CRM foundation for delivering exceptional experiences. Salesforce’s comprehensive CRM platform and its ecosystem of integrated apps and solutions provide brands with the tools to manage customer relationships, streamline processes, and foster collaboration across teams.

Key Takeaways: Salesforce World Tour London 2023 left attendees with a wealth of knowledge and actionable insights. The event reinforced the significance of placing the customer at the heart of business strategies and showcased the transformative impact that AI, data, and CRM can have on elevating customer experiences, and a deeper understanding of how these elements can shape the future of customer engagement .

Written by Katie Sadler

Katie is a creative marketing specialist with over 15 years of experience managing marketing campaigns across global markets. She is passionate about connecting brands with their audiences by creating meaningful relationships and the opportunity to excite and educate in this ever-changing landscape.

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Salesforce World Tour 2023 – Our Experiences

Last week, Bluewave’s experts were lucky enough to attend this year’s Salesforce World Tour, London. Here are some of the key takeaways from our time at the event.

Salesforce World Tour is one of the biggest events in the Salesforce calendar, and as a Platinum Salesforce Partner – Bluewave were sure to secure our place at the event when the official dates were released. Once again, the hybrid event was structured well, allowing both in-person and virtual attendees to enjoy the proceedings. If you happened to miss World Tour, you can still catch all the excitement and inspiration via Salesforce+.

This year’s event featured highly acclaimed speakers such as Zahra Bahrololoumi CBA – CEO Salesforce UKI, Vinod Patel – COO of Cancer Research UK and Gillian Geraghty – Omnichannel and Ecommerce Director of Currys. There were also a number of insightful panels, including one from trailblazers Paul O’Sullivan – Senior VP of Solution Engingeering at Salesforce and Gillian Bruce – Principal Admin Evangelist at Salesforce, who discussed the latest AI developments with Marek Borowik – Global Head of Fan Engagement and Luisa Fernandez – Associate Marketing Director, both from Formula 1.

“Salesforce London World Tour 2023 at The Excel London last week was a huge success. Salesforce received an incredible endorsement of their market leadership through the sheer volume of over 20,000 attendees. For all of us in the ecosystem, the enthusiasm and sheer scale of the offerings on display have encouraged us to enter into the next 12 months incredibly excited about the opportunities ahead.” – Harry Dunne, CEO at Bluewave

Key Takeaways

The biggest revelation from this year’s World Tour was how much artificial intelligence is changing the game for organisations. Salesforce has fully embraced AI technology, and announced the launch of its AI Cloud tool at World Tour last week. This event is all about innovation, learning, and connection to inspire and prepare for the future, and Salesforce has recognised how big a part AI has to play in that. Trailblazers from every industry took to the stage to discuss how forward-thinking organisations have already embraced and seen great results from using AI, but we need to demand more. With Service GPT, Sales GPT, Marketing GPT, Tableau GPT and a number of other Salesforce AI solutions, we’ll start to see even more impressive changes for 2023 and beyond. 

Experts at the event also took a look at financial services trends, examining recent global research, and discussing the launch of Salesforce’s upcoming Personalised Financial Engagement solution. Improving customer experience, increasing efficiencies, and celebrating inclusivity were also hot topics at World Tour this year.

Pooja Agrawal – Senior Salesforce Developer at Bluewave, as well as many other valued members of the Bluewave team, attended World Tour this year. Here are a few of her pictures from the event:

As the day drew to a close, event attendees flocked to the ExCeL centre’s nearby restaurants and bars to unwind following the fast-paced conference. Since then, positive feedback from sponsors and invitees has poured in, marking World Tour London 2023 a huge success. We certainly enjoyed ourselves there and we look forward to the next one.

Our Networking Event

As a result of Bluewave’s close relationship with Salesforce, we were asked to host the official Public Sector Afterparty for Salesforce World Tour, for the second year in a row. Once again, the event was a huge success, with registrations exceeding capacity and attendee numbers increased significantly from last year.

Bluewave’s senior management team were in attendance, with our CEO – Harry Dunne, Public Sector Lead and Sales Director – Paul Mooney, and our Net Zero Practice Lead and Business Development Director – Finian Quinn on hand to speak to existing and potential customers about the great work we’ve been doing. Some of our technical team members were also in attendance, with Project Managers, Salesforce Consultants, Devs, and Architects also available to discuss technical and business issues with customers who had questions. It was also great for those team members to meet some of the customers they’ve been collaborating with in person.

This event was designed to be a very relaxed evening with no presentations, as we wanted to give our guests the opportunity to unwind after all of the hustle and bustle of world tour. With a private bar well stocked and a delicious buffet on offer, guests flocked to the space, and it’s safe to say the event was a huge success. We’d like to thank all of our attendees – from the public sector, as well as utilities, finance, education, non-profit, and more, as well as the Salesforce leadership team and AEs that joined us, our own team members, and the wonderful staff at Fox Bars that ensured the event ran smoothly. We look forward to seeing everyone again next year!

“Bluewave was delighted to host the official Public Sector drinks reception at the Fox tavern beside the venue. We had a completely sold out crowd of over 150 customers from the Public Sector and beyond. This market has seen an incredible transformation over the past number of years, with the Public Sector breakout at World Tour being almost twice the size of last year. It was great to connect and relax after a long day with so many of our existing clients and to take the opportunity to meet new ones. This reception always offers clients an opportunity to network and share experiences, innovations and ideas with one another.” – Harry Dunne, CEO at Bluewave

Although we didn’t get many pictures, here are a few snapshots of the very beginning of the evening:

We’d like to say a huge thank you to everyone that joined us at the official Public Sector Networking Event for Salesforce World Tour London 2023. We hope to see you again at our next gathering. For everyone that couldn’t make it, please keep an eye on our Events/Blog page for upcoming events and messaging from us.

To find out more about upcoming Bluewave events, or if you’d like to discuss how our bespoke, Salesforce-powered digital transformations could benefit your organisation, please contact our experts today.

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