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Regent Seven Seas Cruises Review

The following companies are our partners in Cruise Lines: Carnival , Celebrity Cruises , Cunard , Disney , Holland America , Princess , and Royal Caribbean .

We sometimes offer premium or additional placements on our website and in our marketing materials to our advertising partners. Partners may influence their position on our website, including the order in which they appear on a Top 10 list.

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Regent Seven Seas Cruises offers sightseeing excursions to nearly 350 ports, all-suite accommodations, personalized service, gourmet cuisines, unlimited wines and premium spirits. The company maintains 4 cruise ships visits up to 350 destinations worldwide. Regent Seven Seas Cruises also offers unlimited shore excursions and different activities for its travel vacation experience.

Regent Seven Seas Cruises Experience

Food and Dining

Dining at Regent Seven Seas Cruises allows guests to experience inclusive cruise dining that let them eat whenever, wherever, and with whomever they want. Guests can choose any of the company’s open-seating restaurants which serve a variety of dishes that suits their appetite. Their continental inspired dishes which are paired with complimentary wines and spirits are served in the course of the entire voyage.

Dining Options:

• Pacific Rim
• Compass Rose
• Sette Mari At La Veranda
• Room Service

Stateroom and Suites

Regent Seven Seas Cruises are equipped with suites that allows guests to relax and refresh while aboard. All suites range from 300 to 4,000 square feet that includes furnished balcony, tub or walk-in shower, and spacious sitting area. Guests can also enjoy in-suite personalized full liquor bar set up and mini bar provided daily with beers, bottles water, and soft drinks. Suites are furnished with a European king-size bed or twin bed featuring their exclusive Suite Slumber Bed, walk-in closet, welcome bottle of champagne, and interactive flat-screen television with extensive media library and complimentary movies.

For Concierge Suites and Higher Suites:

• Priority online shore excursion reservation
• Priority online Prime 7 and Signatures dining reservations
• Free 1 night pre-cruise luxury hotel package
• 15 minutes of free ship-to-shire phone time
• 10% discount on premium wine and liquor
• Free Wi-Fi throughout the ship
• 5% discount on Regent Choice Shore Excursions, hotel, and land programs

For Penthouse Suites and Higher Suites:

• iPhone docking station
• Personal Butler
• All concierge level amenities
• Complimentary use of iPad

For Navigator, Mariner, & Voyager Suites and Higher Suites:

• Guaranteed reservation each night in specialty restaurant of your choice
• Free unlimited Wi-Fi
• Priority online shore excursion reservations

On-Board Activities

Regent Seven Seas Cruises are filled with daytime activities and evening entertainment for their guests to experience on-board. The cruise line allows their guests to participate in an engaging enrichment program with The Smithsonian Collection by Smithsonian Journeys. There are also relaxing activities offered on-board through their heated resort pool or by Canyon Ranch SpaClub that gives passengers the privilege to pamper their selves.

There are fun activities that will keep guests entertained all night with the cruise’s nightclubs, dance floors, and lounges. They also provide enthusiastic musical performances and piano bars for guests to enjoy.

Cruise Ships and Itineraries

Cruise Ships:

• Seven Seas Voyage
• Seven Seas Mariner
• Seven Seas Navigator
• Seven Seas Explorer

Destinations:

• Asia or Pacific
• Grand Crossings
• Africa or India
• Canada or New England
• Mediterranean
• Caribbean or Panama Canal
• South America
• Northern Europe

Excursions Offered

In Regent Seven Seas Cruises, they offer free unlimited shore excursions available in every port of call. Travellers can take as many excursions in a day and during their voyage whichever works with their time and adventure preference. Each destination calls for different types of excursions that will let travellers discover its culture, history, and cuisine with the help of the cruise line’s local guides.

Regent Seven Seas Cruises - Summary

Regent Seven Seas Cruises offers a one-price cruise experience that includes all-suite accommodations, pre- and post-cruise tours and hotel stays, meals in main and specialty restaurants, shore excursions and beverages. Their free unlimited shore excursions is a great choice for travellers who would like to maximize their vacation experience by immersing themselves in each destination.

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What's It Like to Sail on an Ultraluxury Cruise Ship? We Investigate

Coddling doesn't begin to describe what happens to you on the new Regent Seven Seas Grandeur. And guess what? A 132-day cruise sold out in three hours.

Photos above: Grandeur's Compass Rose restaurant, pool, bedroom of a Concierge category suite, and Senior Executive Chef Michael Meyepa.

Grandeur has 15 categories of suite, the top being the brand-defining, ­atmosphere-setting Regent Suite, on the ship’s highest deck: 14, above the bridge. It seemed the right place to start my orientation. “If I were staying in the Regent Suite,” my guide says, “I’d never leave it.” Interesting… I start to take it all in. The vibe in the suite’s 3,151 square feet of indoor space is serene, sexy, comfortably contemporary; the 1,292-square-foot deck is wraparound, with a hot tub and the same views as the bridge; there’s a private spa with a treadmill, a treatment room, a sauna, and heated marble loungers looking out to sea.I can picture myself reposing on them.

The private bar, built out of a particularly beautiful deep gray, white-flecked Italian marble (which, oddly, I find myself caressing), has a dedicated mixologist (“so you can easily entertain friends you make onboard”). And the mattress in the master bedroom is a Hästens, entirely handmade of horsehair, cotton, and wool, and, with its $200,000 price tag, “the most expensive mattress at sea.” What does this mean, I wonder. I sit down. I stretch out. (No one stops me.) The sensation has me imagining what floating on a cloud while being fully supported might feel like. The pillow menu offers six choices, and you can pick among four brands of linens.

Contemplating this new world of hedonistic possibilities, I spot something familiar on a wall. “It’s a Picasso lithograph,” my guide says. “A copy, you mean.” “No, no copies here. It’s a Picasso. The private dining room on deck seven has a Miró over the fireplace."

It turns out the former CEO of Norwegian Cruise Line Holdings, Frank Del Rio, is a collector, and he handpicked many of the 1,600 objets on Grandeur. You can take a guided tour of the collection with the help of an app. It includes the ship’s much ballyhooed Fabergé egg, Journey in Jewels. Commissioned from Fabergé, purveyor to the Romanovs, it flaunts its intricate, pearl-and-diamond-­studded beauty—hypnotically opening, closing, rotating—in a glass display case in the ship’s central atrium.

My actual suite on deck eight is in the midrange Concierge category and of course is much less grand than the Regent Suite. The pale, serene interior, however, is not dissimilar; a white orchid blooms on the coffee table in the sitting area; my minibar is customizable (although it hadn’t occurred to me to make my wishes known preboarding); the well-organized walk-in closet Marie Kondo–izes me (when is my stuff ever so perfectly in its place?); and the bed, while not a Hästens, is, well, fabulous.

As Franco Semeraro, SVP of Hotel Operations, tells me, brandishing some sketches and charts, “We are constantly analyzing everything. Such as closets—we already know we’ll make some adjustments. And mattresses. In the entire Regent fleet, we are now on mattress generation seven. The goal, in everything, is 100 percent comfort.”

Just a few hours in, and I’m starting to get it: bottomless coddling (if anything is not to your liking, the GM’s door is always open), plus the deep sea soughing just beyond your own veranda. Life ashore cannot easily compete.

Onboard, unlike in real life, you’re also never more than a three-­minute walk from eight vastly different dining venues, all included—several gastronomic, a handful casual, some indoor, some out, with all wine, champagne, and cocktails likewise included. “Once our guests step onboard, they don’t have to worry about anything,” a crew member tells me. “Everything is here for them.”

Bernhard Klotz, VP of Food and Beverage for Regent, is another man obsessed, in his case with “flow”—how seamlessly dishes are delivered to tables (the new kitchens on Grandeur are all designed with that in mind)—and with the “authenticity” of the ingredients, a perpetual challenge of ship cooking. “Long-lasting items we stock up on. Perishable ones are delivered to us in containers throughout the journey—so long as there are reliable ports to fly them into. If there aren’t, we may request a change of itinerary.” And there’s always the search for the local. “If our ships are sailing the west coast of Africa, it’s super-challenging to find things like arugula or fine herbs. But in South Africa and South America, the vegetables are incredible.”

Each evening, an hour before dinner service starts, tastings are held in the kitchens—not for passengers but for the chefs. “We’re looking for the consistency of quality of certain dishes,” Klotz says. “Then the chefs have 45 minutes to adjust things.”

I take part in three such tastings: at Compass Rose, the main and largest restaurant; at Pacific Rim (pan-Asian); and at Sette Mari (Italian). The chefs, up to two dozen of them, gather around a long, gleaming aluminum counter, and dozens of small plates start arriving in rapid succession, the process presided over by Senior Executive Chef Michael Meyepa, who is Mauritian. We sample everything from caviar and foie gras appetizers to desserts. (Speaking of which, one Regent creation, the 14-layer chocolate cake from Prime 7, was featured in the April 2023 issue of Bon Appétit .)

Stand-Out Amenities

• The Faberge Egg Want to see what the Romanovs saw? The latest iteration of these mini-­masterpieces is now part of life onboard. As in, “Meet me by the Fabergé egg.” • An Open-Door Policy You can walk into the general manager’s Deck 5 office at any time, to vent about anything, however small. “We always listen.” • Free Daily Laundry If you so desire, your laundered lingerie (or whatever) will be deposited daily in your suite, wrapped in tissue paper. • 36 Types of Bread That’s the number served across the eight dining venues. Baking goes on 24/7. • Plates by Versace Each restaurant has specially designed dinnerware. Versace’s is at Compass Rose, the main dining room. • Your Wish Is Always Someone's Command If, say, you fancy a particular restaurant dish but want to eat in your suite, it shall be done. “There is never a no on this ship,” I was told. And I believe it.

“This is laksa. You know it?” Meyepa asks me. I don't. “It’s a curry-based Singaporean seafood dish with tofu, sweet potato to add volume, basil, cilantro, scallion, fried shallots for crunchiness and flavor, then shrimp, squid, and scallop, and a sauce of ginger, garlic, and lemon­grass.” (Whatever supply challenges exist are clearly conquerable.) Meyepa shouts instructions to his team. “Gentlemen, this duck needs a bit more stock. But the skin must remain crispy!”

I have had a peek behind the veil, but I also sit down to meals. A crew member advised that I should always be looking up at the ceilings on this ship, to see the light fixtures (striking), and down at the floors, as the carpets, tiles, and marbles “are everywhere different, to keep your interest.” It’s true—and it’s true as well of the restaurants, which all have their own atmosphere, tableware, colors, textures.

At Compass Rose you sit among a forest of illuminated stylized “trees” and eat off plates specially designed by Versace. Prime 7 is all leathery clubbiness, dark red and earth-toned. To enter the moodily modern Pacific Rim, you skirt a life-size glass sculpture of a pink-­flowered cherry tree. Chartreuse (“modern gastronomic French cuisine,” as the waiter puts it) is visually remarkable for its chartreuse velvet upholstered chairs and pillows (wonderful to touch, I note, and especially beautiful against the blue of the sea) and its floor-to-ceiling bas-relief of giant camellias done in black leather, a riff on Coco Chanel’s favorite flower. Strong design statements are part of the onboard experience—and they’re effective.

I went casual, too, eating under an umbrella at breezy La Veranda and at the buzzy Pool Grill. I meant to try out room service breakfast—some 250 meals are delivered every morning (a remarkable number given the ship’s 372 suites; people unwilling to get out of those beds, I’d wager). But I lost track of time. And I wasn’t alone. Sitting over coffee at the midship Coffee Connection on my last day, I overhear a passing woman ask her companion, “Do you know what day it is?” I don’t detect any urgency in her question. Dining is prelude to partying. It’s like being on a good times roller coaster, most of it centered on deck four, and one slip-slides easily among venues—lounges, bars, theater, casino, boutiques—barely noticing the hour, or caring.

Barnendu Paul presides at the Meridian Lounge’s craft cocktail bar—although that’s an inadequate description of the state-of-the-art mixology lab it appears to be, dedicated to a single mission: further elevating passengers’ mood. Everything about it feels top tier: the spirits and tonics, the infusions and reductions (of which there are a great variety, all made onboard “for quality control”). “And with Grandeur,” Paul says, smiling, “we got some new toys.” He demonstrates: smoking dome, flavor blaster, torch. It’s all as amusing to watch as it is to drink. I sample a Spicy & Passion (Patrón Silver, passoa, lime juice, passion fruit, agave nectar, and chili pepper— “it’s the most popular cocktail onboard”), then Virgo and the Volunteer.

I could stay all night, but the show at the Constellation Theater is starting. During the day the venue hosts guest speakers from various industries, scientific fields, and the arts. But in the evening, “think American Idol , the Video Music Awards, and Dancing with the Stars , all put together into a professional, polished show,” says David Nevin, the cruise director. By the time we emerge, music is drifting from other venues. There is dancing in the Grandeur Lounge (this, I’m told, “is where the party is really at”). Later, the Observation Lounge on deck 11 is the perfect wind-down: a pianist at the grand piano, sitting areas both communal and private, and views exactly like the ones from the bridge and the Regent Suite—just shimmering water.

Mornings are tranquil on Grandeur. A few runners jog nonchalantly on the track on deck 12 (“On Alaska sailings,” a crew member says, “it’s a great place from which to see the whales”). Some early risers are having consultations at the well-equipped fitness center. I’m at the spa, aptly named Serene. After my quartz bed massage, my masseur, Peter Verkin, from Slovakia, noting my advanced state of relaxation and reluctance to rise from the warm stones, is necessarily ruthless: “I’m afraid I’m going to have to kick you out, my dear.” Sigh.

A Few More Favorites

• Fitness Breakfast With all the grande-bouffing ahead, this was a Zen-like way to start the day: early help-yourself plant-based fare near the deserted pool, looking out to sea. • Culinary Arts Kitchen I learned to make pasta limone and classic French crèpes and picked up countless cooking tips—fun! On a regular cruise, I’d sign up for as many classes as I could. • The Picassos The Regent Suite’s Picasso lithograph is for occupants’ eyes only. But the three behind the bar at Prime 7 steakhouse add a definite kick to predinner cocktails. • Craft Cocktail Ba r I’ve never had so much fun watching a master mixologist at work. Run, don’t walk, to the Meridian Lounge: Word is out, and it gets lively in there as the night unfolds. • Quartz Bed Massage A Grandeur spa specialty: a 75-minute full-body massage administered as you lie on a pile of heated quartz pebbles covered by a sheet. Deliciously elemental.

After the summer season in the Mediterranean, Grandeur will cross the Atlantic and sail Canada and New England, followed by 12 Caribbean and Panama Canal voyages. A new “Immersive Overnights” program offers stays in every port of call.

Klara Glowczewska is the Executive Travel Editor of Town & Country , covering topics related to travel specifically (places, itineraries, hotels, trends) and broadly (conservation, culture, adventure), and was previously the Editor in Chief of Conde Nast Traveler magazine. 

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Posted: 7 November 2023 | Last updated: 10 November 2023

Sumptuous escapes at sea

Some Oceania Cruises suites have walk-in closets and grand pianos

No expense has been spared when it comes to suite decor on luxury ships. For ultimate opulence, opt for the Owner’s suites which you’ll find on Oceania Cruises ' ships. These cover 1,991 square feet (185sqm), have two walk-in closets and entrance foyers with a grand piano and a mahogany bar. A 15-day Svalbard & Arctic Passage cruise with accommodation in the Grand Owner’s suite costs from £18,669 ($23,044) per person.

Regent Seven Seas Cruises’ Seven Seas Explorer had a big design budget

We’re increasingly seeing bigger budgets for ships’ decor. Huge amounts of cash are being splashed on sprucing up interiors, and one example of this decadence is Regent Seven Seas Cruises ' Seven Seas Explorer, which has 473 Swedish-designed chandeliers, 45,876 square feet (4,262sqm) of marble, Versace-designed dinnerware, crystal glasses from Eastern Europe and a £10 million art collection which includes several Picassos.

Orient Express is set to launch a seriously luxurious ship

After launching the world’s most luxurious train 140 years ago, Orient Express will launch an opulent ship to match. Orient Express Silenseas, which will take to the waves in 2026, will have 54 suites (including a 15,231-square-foot/1,415sqm Presidential Suite), two swimming pools, two restaurants and a speakeasy bar. Oh, and a recording studio. Prices are to be confirmed (but will inevitably be eye-watering).

Windstar Cruises’ Star Legend offers themed suites

Sail on Windstar Cruises’ Star Legend and you can book a suite inspired by exotic destinations and hotels. We recommend the suite inspired by the Sea Island resort in Georgia. Expect ocean-inspired colourways and plenty of sea-glass green. A Treasures of the Greek Isles cruise with Windstar starts from £3,036 ($3,745) per person.

Now discover amazing facts about cruise ships you might not know

There are butlers onboard with a Silversea cruise

Book a sailing with  Silversea  and you’re guaranteed your own butler. They'll be on hand to help with everything from the unpacking of luggage to the opening of the Champagne bottles. They’re not just any butlers, either – they’ve undertaken a 108-point training programme created for the cruise line by the London-based School for Butlers. An 11-day Mediterranean Cruise in 2024 costs from £6,553 ($8,092) per person.

You can go beneath the ocean's surface with Scenic Cruises

An abundance of onboard kit means that luxury ships don’t just help passengers get to the world’s most remote places – they help them get below the waves and into the skies too. Take Scenic Cruises – their Scenic Eclipse ship recently became the first vessel to offer both helicopter flights and submarine dives in the Canadian Arctic. An Antarctica in Depth cruise costs from £13,210 ($16,310) per person.

Seven Seas Grandeur has in-suite spas

Love a session in the spa but value your personal space? Book Regent Seven Seas Cruises ’ Regent Suite, which you’ll find on Seven Seas Grandeur, due to launch in November 2023. Highlights include the two enormous bedrooms and the whirlpool bath on the balcony, although the pièce de resistance is the suite’s very own spa retreat.

North America's best river cruises and steamboat journeys

You can sleep under the stars with the SeaDream Yacht Club

Set sail on one of SeaDream Yacht Club ’s yacht-style vessels and you’ll be able to spend a night under the stars. At night, staff transform the upper deck’s huge Balinese day beds by adding luxurious bed linens and fluffy pillows, allowing you to drift off to the sound of the ocean. Expect to pay around £3,000 ($3,700) for a seven-day cruise.

SeaDream Yacht Club has one of the highest crew-to-guest ratios at sea

Some cruise lines offer boats on boats

Zodiacs – small, fast boats carried on ships – make it easy to explore different landscapes, whether it’s the frozen tundra or the Galapagos’ wildlife-dotted islands. Special mentions go to Quark , which uses environmentally friendly four-stroke engine zodiacs; Silversea , famous for its expert-led zodiac excursions, and AE Expeditions – the line’s new expedition ship Sylvia Earle has 15 zodiacs. A seven-day Spitsbergen sailing with Quark costs from £4,500 ($5,547).

Aurora Expeditions and AE Expeditions ships have science laboratories onboard

If peering at distant shorelines through binoculars doesn’t cut it, sign up for a sailing with Aurora Expeditions or AE Expeditions . AE Expeditions ships have tech-filled laboratories and lecture theatres, making it easy to gain new perspectives on the destinations in question. Guests can contribute to a wide range of research projects, including ones relating to micro-plastics and sea life. A 15-day Svalbard In Depth sailing starts from £9,836 ($12,137) per person.

Celebrity Cruises’ Celebrity Flora has a stargazing platform

Celebrity Cruises ’ Celebrity Flora, which has space for just 100 passengers and is based permanently in the Galapagos Islands, is a pint-sized ship that can effortlessly access the areas other vessels can’t reach. But our favourite feature is the stargazing platform. Head here for stargazing sessions led by the ship’s onboard astronomer. You’ll pay from £6,313 ($7,796) for a Galapagos Inner Loop sailing on Celebrity Flora.

The naming ceremonies are often spectacular

Simply swinging a bottle against the side of a ship is so passé. In January 2023 Viking christened new luxury ship Viking Neptune. The ship’s godmother Nicole Stott (a retired NASA astronaut) used a traditional Viking broad axe to cut the rope, which sent a bottle smashing into the ship. A 13-day Mediterranean Odyssey cruise with Viking costs £4,790 ($5,911).

Your Abercrombie & Kent guide might be a famous explorer

Abercrombie & Kent Luxury Expedition Cruises – previously known as Crystal Cruises – are famous for their onboard experts. The cruise line’s expedition leaders include explorer James McClintock, recipient of the Antarctica Service Medal, and former Royal Marine Commando Russ Manning, who served as base commander in the South Orkneys and earned the Polar Medal. A 14-night Arctic Cruise Adventure with Abercrombie & Kent costs from £14,515 ($17,922).

You can ride on a magic carpet with Celebrity Cruises

Okay, not the type ridden by Aladdin. We’re talking about Celebrity Cruises’ Magic Carpet – a cantilevered platform which appears to float in thin air, and which glides up and down the side of Celebrity Edge, one of the cruise line’s most luxurious ships. Depending on what level it stops at, the Magic Carpet can become a restaurant, bar or nightclub, although the one constant is breathtaking views.

There are luxury ships you can live on

Dread disembarkation day? Why not simply stay onboard? No, we’re not suggesting claiming squatters’ rights at the end of your cruise, but splashing out on a cabin on  The World , described by its owners as a luxury private residence at sea. There are 165 residences available for purchase and the ship sails around the planet – in 2023 it will visit South Asia, the Middle East, the Iberian Peninsula, Greenland, South America and Antarctica. Some residents live on the ship full-time, while others visit throughout the year, and residences start at around £1m ($1.2m).

Luxury cruise lines can be fully all-inclusive too

You can feast on cuisine prepared by Michelin-starred chefs

You can learn firsthand about the Polar regions

Luxury cruise lines are going all out to provide fascinating insights into the explorers who first mapped these regions. In 2024, Scenic launches several East Antarctic cruises focusing on the routes taken by explorer Sir Ernest Shackleton. If you sail through the Arctic on Ponant’s Le Commandant Charcot (the world’s only luxury ice breaker), a team of 23 polar experts will help you gain a whole new perspective on these remote regions.

There’s designer decor on Oceania Cruises’ Vista ship

You need to book well in advance

If you’re planning on a bucket list-worthy sailing on one of the more luxurious ships, you’ll need to bag your spot early on. Take  Azamara’s World Voyage , a 155-night, 37-country sailing which takes place in 2024 and is currently sold out (there’s a waiting list of passengers hoping for cancellations). Luckily, spots on the 2025 World Voyage are still available – if you’ve got a minimum of £34,500 ($42,622) to spare.

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• Regent Seven Seas Cruises

Fee to talk to Regent Custom Air Department

By bbstx , March 27, 2023 in Regent Seven Seas Cruises

Recommended Posts

I had a question about the routing on my not-yet-accepted flights.  My Regent cruise consultant told me that as of today, I have to call the Regent Air Department instead of his handling it for me.  Not what I wanted to do, but I did it.  I got a recording that said I would have to pay $75 to talk to someone in the Air Department.   😳

Wow.  The nickel-and-diming has started….  Or did I misunderstand?

Link to comment

Share on other sites, annapolitan369.

The $75 will be charged if you don't accept their proposed routing.  If you accept, it will be taken off of the usual $175 fee.  I do agree that this looks like part of the trend to increase fees, little by little, which IMHO flies directly in the face of Regent's all-inclusive policy and their increased cruise rates.

Dear Valued Guest and Travel Advisor,

We pride ourselves on delivering the best possible service, and as we continue to work through challenges with air services due to the combination of strong demand for air travel, reduced airline capacity and major airline schedule changes, we have decided to revise our Custom Air policy to help reduce long call hold times to our Custom Air Department.

Currently, there is a $175 per person fee to customize fights through Regent’s Custom Air Department.

Beginning today, March 27, 2023, to speak directly to our Air Concierges a $75 non-refundable Custom Air call service fee will be applied to reservations which, if the Custom Air flight option presented is accepted within three days, will become part of the existing $175 per person air customization fee.

If guests choose not to accept the Custom Air flight option presented within 3 days, the option will be automatically canceled, and the $75 fee will not be refunded.

To accept the presented Custom Air flight options, guests can simply reply to the Custom Air email. It is not required to call Regent to confirm any Custom Air flight options.

After the Custom Air flight option expires, to search for additional flight options an additional $75 non-refundable fee will be added to the reservation.

Platinum, Titanium, Diamond, and Commodore guests will continue to receive a complimentary one-time Custom Air deviation.

Please note, schedule changes made by the airlines are outside of our control. If there is a significant change in schedule, our Air Concierge will find a better alternative without charging a new custom air fee.

What should I do before calling the Custom Air Department?

While our teams are committed to delivering An Unrivaled Experience from time of booking all the way through to your cruise and beyond, there are some considerations that will help us provide the best possible service.

Before calling our Custom Air Department, we recommend the following steps to allow you to finalize your air arrangements in one call.

·           Check availability online – this will show you flight options from your departure city. If the lowest business class fare does not show available, it is not likely available within our contracts.

·           Note any options that are your preferred schedule and routing - including the pricing of each of those flights.

·           Now that you have the price to purchase air independently, you can make an educated decision to use Regent air or book on your own, utilizing our air credit.  

·           If you have a preferred carrier or route where Regent requires a price differential, you will also be able to decide between purchasing independent air and taking the air credit or accepting the differential to book the air with Regent. Regent does not profit on air differentials.

·           It helps to be flexible - can you travel an extra day or two prior or stay a day or two later?

Thank you for your patience and understanding as we provide a new solution to processing Custom Air requests efficiently, while delivering the best service possible.

Your Regent Custom Air Department

I understand the problems they face, with a higher volume of calls to their air department due to ongoing airline industry turmoil (more frequent changes, reduced capacity). And I appreciate they want to try to cut down on long hold times. But I have never heard of a company — a luxury travel company, at that — charging a significant fee just for the privilege of calling them and speaking to a representative! Yikes. I hope this isn't the start of a new trend in customer service. 

12 minutes ago, cruiseej said: I understand the problems they face, with a higher volume of calls to their air department due to ongoing airline industry turmoil (more frequent changes, reduced capacity). And I appreciate they want to try to cut down on long hold times. But I have never heard of a company — a luxury travel company, at that — charging a significant fee just for the privilege of calling them and speaking to a representative! Yikes. I hope this isn't the start of a new trend in customer service. 

Agree, Horrible customer service - and if they offer you some crappy flights you still have to pay the $75.  What next a $75 charge to make a cruise booking? 

I wonder if they are charging travel agents to make the call ?

55 minutes ago, Lonedaddy said: I wonder if they are charging travel agents to make the call ?

The same email from Regent went to me and my travel agent. So I'd guess yes. But the charge isn't to the TA, it's to the customer's Regent account. 

scuba diver

I didn't get the email, but assume that is because I do not have a cruise booked at the present time.  Have to say that this is a straw that breaks the relationship between Regent and my cruise account.

I think they are gently persuading us to do our own flights instead of dealing with them. 

My goodness, this is ludicrous. Charging us to just talk to someone in customer service at Regent. The incentive on their part is to give us crappy flights so we have to call again and again and keep the $75 meter going. Surely they could have come up with a different process. Regent must be desperate to generate revenue to pay for all that debt they incurred during the height of COVID. They are rapidly losing their shine. Maybe this is the beginning of the end for luxury cruising. If people are abusing this process just limit the number of air deviations to 2 or 3 rounds and then charge for any additional customer service contacts.

41 minutes ago, rcandkc said: I think they are gently persuading us to do our own flights instead of dealing with them. 

Gently? This looks more like a kick in the ………

4 minutes ago, pappy1022 said: Gently? This looks more like a kick in the ………

I was being lady like 😜

My specific facts are that the initial return routing the Air Department gave me included an 8 hour layover in EWR getting me home at midnight.  I sent them an alternate routing which would have been one 2.5 hour layover getting me home at 10p.  They responded with a 2 stop flight but didn’t include any ridiculously long layovers and gets me home at 10p.  Rather than pay $75 to reject whatever nonsense they would offer, I accepted the 2 stop offer.  I’m quite disappointed, but it probably is the best I was going to get out of them.  

Nevertheless, it is my opinion that low cost carriers charge to speak to a human.  Is Regent on the road to becoming a Low Cost Carrier?

I think we are starting to see some cost cutting from the new management team. I suspect that people cost are a big part of their expenses and maybe they are trying to cut down on the number of calls because they intend to have fewer people manning the phones. I don’t know that for a fact but it sure feels like there is something going on with trying to make the NCL family more profitable. After all they are in business to make money. They as well as all other cruise lines that stayed in business have taken on a very large debt load and it’s time to start paying that back. It’s like a gigantic credit card and the interest keeps piling up. It’s worth keeping an eye out for other signs of reducing cost. I’ve been active on the Regent discussion boards for many years and it feels like recently there have been a lot more complaints about service and excursions than ever before. Maybe it’s a fallout from COVID times but it’s time to put that reason/excuse behind us.

Sometimes we use Regent air (November Navigator cruise), sometimes we don’t (April Explorer cruise). But we usually check with Regent to see what they propose for us. Not sure if $75 will change that, but we’ll certainly think about it before having our TA call.  Personally, I’d prefer they increased our fare by $75 and ditched this fee. We’d never be the wiser. 😳

irishwitchy

We never have taken Regent Air, no change or charge for me.  

A different perspective…..

We are Titanium ( many short to medium cruises ) but due to not living in the States or Canada have never had the luxury of included flights. Instead given a flight credit which no way was the full cost of our air. I would be more than happy to pay to talk to Regent to sort out our included flights. 

Are these the decisions of a luxury cruise line?  I don't know whether to be surprised or disappointed.

Regent got in a pickle when air prices went up and capacity decreased.  The air credit is a joke compared to what it costs now and they are contractually bound by their lack of planning.  So they are trying to force people in to booking their own air, at a much higher cost than their credit because they are hemorrhaging trying to find air contracts for what their credit is. They screwed up and are now trying to make their customers pay.  This will cost them and the brand they worked hard to get.  Reminds me of coach selling their branded products without the same quality at outlet malls.    

the included biz air was a big plus but now it is not and if you make me get my own I’ll definitely look at silverseas seaborn and others as regent decided to offer rotten apples to apples.

What they need is more staff, problem solved! 

broccoli robin

I didn't think we needed any particular flights since I didn't see any bad ones. However, I am a little worried that they will not get us to our destination one day before boarding. Has anyone ever experienced Regent not booking air to a destination in time to use the included hotel?

5 hours ago, Lonedaddy said: Regent got in a pickle when air prices went up and capacity decreased.  The air credit is a joke compared to what it costs now and they are contractually bound by their lack of planning.  So they are trying to force people in to booking their own air, at a much higher cost than their credit because they are hemorrhaging trying to find air contracts for what their credit is. They screwed up and are now trying to make their customers pay.  This will cost them and the brand they worked hard to get.  Reminds me of coach selling their branded products without the same quality at outlet malls.     the included biz air was a big plus but now it is not and if you make me get my own I’ll definitely look at silverseas seaborn and others as regent decided to offer rotten apples to apples.

100 percent correct on the point especially on Biz air.   Our included air is $4500 RT to Japan for March 2024.   Can you purchase any biztickets to Japan during the main spring tourist season for $4500 ?  The current air credit for new bookings is now $6400, with the associated increase in the cruise price.  Cheapest DIY air so far has been $6000 with most at 8k.  Someone has to pay for that delta -- won't be me.

Of course with all of the schedule changes the Air department is very busy with this aspect.

papaflamingo

5 hours ago, Lonedaddy said: Regent got in a pickle when air prices went up and capacity decreased.  The air credit is a joke compared to what it costs now and they are contractually bound by their lack of planning.  So they are trying to force people in to booking their own air, at a much higher cost than their credit because they are hemorrhaging trying to find air contracts for what their credit is. They screwed up and are now trying to make their customers pay.  

Just gotta ask... how exactly did Regent "screw up?"  How was Regent, in 2020 or 2021 to know that fuel costs for airlines would rise, pilots would be at a shortage, and travel would be at a maximum in 2023?  Honestly, if you read the email (we got one for each cruise we have booked) it only affects flight deviations and only if you don't accept any of their deviations.  So if you call Regent to book a flight deviation you pay $75.  They give you all your options, if you agree with one, which is most likely why you called in the first place, you pay an additional $100 for the same total of $175 that has always been charged.  I'm pretty sure that this policy won't be much of a windfall, but might free up the phone lines.  

No, I don't like it either, but I'm not going to lose sleep over it.  My wife and I went out for dinner last night. We shared an appetizer then she ordered 2 sides for a "main" and I ordered an appetizer and one side for a "main," we had 2 drinks each (wine for her, a cocktail for me).  The bill was over $90.  If I call Regent and don't accept their air offer I'll just eat at home one night instead of dinner out.  

I’m not sure why Regent is implementing this change. Is it to save money by reducing staff, to discourage customers who take advantage of the system by going back time and time again to arrange flights, or those people who take up a lot of their time looking for options only to take the credit and do their own thing? Or is it something else? Regent has contracted rates with the airlines. I don’t know what time period those rates are for but if they don’t coincide with the timing they publish their cruise rates for, it could be a problem for them. I’m sure we will never know the underlying reason for this change but it seems like a petty move on Regent’s part that is sure to get some customers riled up. Why would they do that for $100 when the cost of the cruise is tens of thousands of dollars? Are they starting to move away from an all inclusive model? Doesn’t seem like a smart customer relations move over a trivial amount of money.

When we first started sailing with Regent we just took their air offer to fly out of Atlanta, rather than Birmingham, and go from there.  Over time we found the two hour drive to Atlanta to be too much, so we switched to flying out of Birmingham.  This resulted in the air deviation charge.  We would investigate the best connections for us and offer that as an option to Regent.  After Covid, we had to do this all through our travel agent.  This new method is better because we can talk to Regent directly.  If someone doesn't want to pay the $75 or $175 extra on a multi 10's of thousands on a trip, then just let Regent pick your flights. It seems to me the $175 is a small  price to pay to get what you want.  

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