travel desk executive job description

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• Job Descriptions

Office Travel Desk Job Description Template

This is a role for someone who has a passion for being an organizer and a cheerleader to everyone traveling from the company or coming to our country. This role is dynamic in nature and requires a fast-paced attitude to stay on top of duties. You will be organizing travel for the CEO, COO, E-Suite, and others as required. As a travel desk executive, you will be required to maintain strict confidentiality about travel plans within and outside the organization. Additionally, company rules about travel need to be followed. You will regularly be in touch with finance and HR to manage all documentation and formalities pre and post-travel.

Responsibilities

• Manage end to end travel plans pan India efficiently and cost-effectively – airlines, trains, transport, and hotels
• Negotiate on best rates through vendors every time there is a travel occurrence
• Communicate with the person travelling regularly to keep them updated on logistics
• Manage emergency changes/cancellations in a professional and calm manner
• Handle visa applications and formalities promptly
• Handle all incoming travel requests and the processes that follow after
• Update HR on travel/leaves to be properly recorded

Requirements

• Knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred
• Awareness about international travel regulations, customs, and currencies
• A degree in Hospitality, Travel, Tourism, Business or relevant field
• Good command of English, written and spoken.

Sample Job Descriptions for Office Travel Desk

#1 assistant manager – travel & expense- genpact.

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of AM, Travel & Expense

In this role, you’ll be responsible for preparing monthly reconciliations, driving the process activities to ensure a smooth month-end.

You will work with the customer is to prepare the reconciliations every month.

Your role will function as an overlay of existing technical and domain experts and bring value through disciplined sales pursuit and solution management skills.

You will be expected to be focused on core activities like IDOC’s, Recs, Audit.

• Be the primary point of contact for all the L2 travel & expense query.
• Work with Clients to drive the activities smoothly and accurately.

Qualifications we seek in you

Minimum qualifications.

• Graduate in Commerce

Preferred qualifications

• Experience in Travel & Expense
• Good Excel Skills

Source: Linkedin.com/jobs

#2 Travel/Senior Travel Counselor – American Express Global Business Travel  

AMEX GBT India is expanding! We are looking for driven and customer-focused people to join our Corporate Travel Service Delivery team. We provide intensive training and mentorship program to develop your travel knowledge and customer service skills. If you are passionate about travel, motivation is driven to help others, and willing to learn, we are looking for You!

SMART Travel Consultant

• Provide exceptional traveler care and customer service to GBT corporate clients
• Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing, and visa requests for Business Travel clients
• The incumbent should have good knowledge of domestic and international critical itineraries/routings (Geographical Knowledge is mandatory)
• Open to work in a flexible environment, roster off, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA
• Expect to work on financials (card reconciliation will be an advantage). Ensure the latest updated policies, procedures, desk Instructions are read & complied
• Excellent Customer service and communication skills (Both Written and Verbal)
• Service online requests for clients where online requests are decentralized through the offline servicing team
• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for the lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
• Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers
• Research and resolve client inquiries/issues at the point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
• Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
• Must be a Graduate.
• Diploma / Degree in travel & tourism would be added advantage
• 2-9 years’ relevant experience in the travel domain
• The candidate should preferably have good experience in Implants, International Routing & Transit Visa
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred
• Must have experience in handling face-to-face client

India>Karnataka>Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

#3 Travel Desk Executive – Forest Essentials

Job description.

• Travel Management
• Managing travel plans for all staff PAN India, this includes managing booking for airlines, trains, cabs, and hotels.
• Ensuring that the best rates and travel and stay plans are opted for at all times. Negotiate rates.
• Coordinate and email the plans, booking details to all employees. Ensure this is done seamlessly.
• Responsible for renewal of annual hotel contracts and negotiating rates along with the Senior Manager HR.
• Handle Visa applications and formalities for the employees as needed.
• Maintain and swiftly resolve employee feedback of hotels and travel facilities as needed.
• Maintain and update the travel and stay entitlement sheet for all teams & employees PAN India, regularly.
• Maintain the monthly travel expense sheet.
• Maintain and approve all travel bills and email them to the finance department by the end of each month.
• COOs Office
• Managing the COOs calendar and any assistance that he may need from time to time.
• Scheduling meetings as required by the COO.
• Managing the travel arrangement for the COO as needed.

Role: Secretary/PA

Industry type: travel / hotels / restaurants / airlines / railways, functional area: executive assistant , front office , data entry, employment type: full time, permanent, role category: other.

UG: Any Graduate in Any Specialization

PG: MBA/PGDM in HR/Industrial Relations, MBA/PGDM in Hospitality Management, MBA/PGDM in Marketing, MBA/PGDM in Other Management

Doctorate: Doctorate Not Required

Source: Naukri.com

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• Job Descriptions
• Hospitality and Tourism Job Descriptions

Travel Manager Job Description

Travel managers direct, administer, and monitor the travel policies, guidelines, and budgets for businesses and travel agencies. When working for travel agencies, they will assist customers with travel plans and itineraries. When working for corporations, they will make business travel arrangements for executives and employees.

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Travel Manager Job Description Template

We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.

To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.

Travel Manager Responsibilities:

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.

Travel Manager Requirements:

• A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
• A minimum of 5 years experience in the travel industry.
• A minimum of 1 year supervisory experience may be preferred.
• Certification in travel or hospitality may be advantageous.
• Knowledge of travel management processes.
• The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).
• Excellent attention to detail and organizational skills.
• Good communication, customer service, and interpersonal skills.
• A basic understanding of Geography.
• Strong computer skills.

Related Articles:

Travel planner job description, travel agent job description, travel consultant job description, travel manager interview questions, travel planner interview questions, travel agent interview questions, travel consultant interview questions.

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Corporate Travel Coordinator

Job summary:.

The Corporate Travel Coordinator will arrange business travel for employees, identifying the most cost-effective and efficient travel arrangements and making necessary reservations for accommodations.

Supervisory Responsibilities:

Duties/responsibilities:.

• Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.
• When travel arrangements are within approved travel reasons and budget limits, makes all arrangements and reservations as requested.
• Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff.
• Obtains approval from leadership for travel requests and expenses that exceed established limits.
• Advises travelers of and assists with any need for specialized travel documents such as visas or passports.
• Monitors and facilitates the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs.
• Processes reimbursements for travel expenses.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong working knowledge of the travel industry.
• Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma required; some higher education preferred.
• Previous training and experience with SABRE or similar travel software highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Travel Administrator Job Description

Travel administrator duties & responsibilities.

To write an effective travel administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included travel administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Administrator

List any licenses or certifications required by the position: II, IAT, CE, CCNA, ITIL, MCSE, DTA, DD577, CMP

Education for Travel Administrator

Typically a job would require a certain level of education.

Employers hiring for the travel administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Business, Diesel, Automotive, Education, Finance, Business/Administration, Associates, Computer Science, Management

Skills for Travel Administrator

Desired skills for travel administrator include:

Desired experience for travel administrator includes:

Travel Administrator Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Facilitate credit card application process including inputting new and replacement card applications
• Oversee music updates to stores and follow up with vendor in case of delays or technical errors
• This incumbent will also coordinate and handle a large volume of travelers for programmatic events that require participants to travel internationally
• Using FTMS, generate requested reports
• Post invoices into accounting
• Communicate with vendors to resolve account discrepancies and respond to vendor inquiries
• Develop and execute programs designed to attract and service tour and bus groups, including database management, incentive packages, promotions, and telemarketing
• Confirm the validity and implement the redemption of promotional eBonus codes in ACSC associated with the Hollywood Casino Jamul Bus Program in conjunction with Player Services’ already established procedures, utilization of accessing the database to measure the results of the program
• Responsible for planning and execution of Community Outreach activities, including meeting planner tours and trade shows
• Process employee applications
• Proficiency in multi-cultural environment
• To assist with credit control
• The equivalent to a bachelor's degree in Business or a business related field and two years of travel/hospitality and customer service experience, or equivalent combination of education and experience in a related area is required
• Ability to mediate, resolve conflict and take corrective/disciplinary action when needed
• Specific experience working with travel agency, rental car, and hotel personnel
• Public speaking ability (for the purpose of conducting training workshops)
• Deliver new cards to employees / cancel cards for terminated employees Link credit cards to employees in
• Serve as 1st Point of contact for customer service inquiries from employees (declined charges, limit increases
• Concur issues)
• Monitor delinquencies &
• Send communications (e-mails) to employees regarding delinquencies, late fees, personal charges and
• Unreconciled items
• On-going training and technical support for both users and finance administrator
• Ensure Cardholder signature/acceptance Purchasing Cardholder Agreement, signifying agreement with the terms of the Purchasing Card Program
• Check and approve travel expenses
• Answer queries and process orders from employees and line managers regarding travel expenses
• Ability to write systemwide communications in a professional manner
• Ability to interpret complex state and federal tax reporting requirements associated with travel, hospitality and relocation
• Ability to interpret a wide variety of written rules and regulations, including knowledge of federal requirements for reporting relocation reimbursements or payments and delinquent travel advances
• Associates Degree or Related Certifications
• Ability to perform complex analysis and work independently while exercising good judgment and discretion
• Ability to adapt to and assist with organizational and situational changes
• Quality assurance - Subsequent verification and documentation of the results regarding the monthly sample checks of paid travel forms
• Verify, calculate and correct travel expenses, if the specific fiscal three months rule is applicable for paid per diems
• Complete profitability checks for discount cards and archive in the digital personnel file
• Support whole team regarding legal/fiscal changes or rules
• Supports activity of other team member regarding external provider and/or Corporate Audit topics
• Conducts oversight activities for selected global travel and expense suppliers
• Captures travel and expense data for departmental dashboards and creates custom reporting
• Administers the international corporate card programs and performs data analytics
• Develops a deep understanding of travel and expense tools
• Identifies and develops strong relationships with key stakeholders to ensure important travel and expense information is proactively shared and understood, and that Voice of Client (VOC) is regularly collected and analyzed
• Strong interpersonal skills underscored with courteousness, tactfulness, and professionalism
• Administrative/Travel coordinator experience preferred
• Superior internal customer service skills are required with a commitment to teamwork through relationship building, reliability and collaboration
• Expert Knowledge of Server and Network best practices and healthcare audit requirements
• Expert Knowledge of healthcare datacenter server & virtualization operations
• Intermediate knowledge of Cisco network technologies
• Understands, communicates, and periodically maintains documented business policies and procedures including identifying, recommending, and implementing process changes
• Commercial Payments
• Maintaining strong working relationships with departmental travel and/or administrative assistants
• Identify recommendations for updates to the T&E policy based on practical application of business practices and feedback from stakeholders
• Provide trend analysis and data analytics to measure compliance with T&E Policy, use of preferred vendors, and measure online vs agent bookings
• Create global profiles for authorized travelers to book via the company booking tool
• Liaise with taxi and the preferred rental car company
• Answer Process request via inbound calls or mail (SDP ticket)
• Inform user about available features and processed in the tool to meet the objective user
• If required, handling of claims related to GDS malfunction
• Demonstrate effective time management skills and the ability to manage multiple tasks with changing priorities
• Minimum of 5+ years of experience as a Project Assistant
• Must be able to work a fast­paced, global team environment
• Must be able to anticipate, and respond to changing situations
• Must have the ability and maturity to manage highly sensitive and confidential information with poise, tact, and diplomacy
• Fluency in English + and any other European language would be an asset
• Support assessments of service escalations reported and align with respective senior Manager
• Focal point for expense reporting, including receipt/report storage, resolution of work process and system functionality and daily interfaces
• Manage Employee Separations Process (Notifications, reporting, card closure, final expense reports)
• Auditing support and escalations including running various non-compliance reports to monitor acceptable use of T&E and Procurement cards and expense report submission
• Process (review and approve) all travel and expense transactions in the Concur system, according to the Bank's Travel Reimbursement Policy
• Make expense report auditing decisions
• Communicate directly with Bank Employees and assist them with processing their travel requests and/or expense reports
• Process transactions in the Concur system according to policies and procedures with 100% accuracy and achieve daily transaction volume metrics
• Day-to-day expert use of Concur system functionality including travel and expense features and functions Concur Intelligence reporting tools
• Provides travel arrangements locally (UK and Ireland) and internationally for the UKI engineering team, such as flights, car rental, taxi bookings, hotel, ferry and train bookings
• Solid understanding of case management systems
• Process Improvement (basic knowledge)
• Monitoring Queues (Phones & Emails) and SLA
• Handling unforeseen problems due to bad weather, strikes and determining eligibility for money returns
• Bachelor’s Degree in a technical field of study from an accredited college or university and five (5) years of Systems Administration experience or in lieu of Bachelors Degree two (2) years of additional Systems Administration experience may be substituted for a total of seven (7) years of systems administration experience
• Willingness to travel to hazardous locations with TDY durations of up to 30 days in length (approximately two to three times annually)

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• Jeremy E Greenville, NC

Only TravelingCrossing consolidates every job it can find in the domain and puts all of the job listings it locates in one place.

• We have more jobs than any other job board.
• We list jobs you will not find elsewhere that are hidden in small regional publications and employer websites
• We collect jobs from more than 4,429,376 websites and post them on our site.
• We are private, and therefore far fewer people are applying for the jobs on our site than are applying for those on public job boards.

• __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
• __vacancyopjusttionswidget.opt-Job Type__ Permanent
• __vacancyopjusttionswidget.opt-Job Category__ Sales & Marketing
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Travel Desk Executive - Mantis

Global Shared Platform

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Travel Desk Executive

As a Travel Desk Executive, you'll curate personalized itineraries that seamlessly integrate the Mantis portfolio with client preferences. Your strategic partnerships with suppliers and hotels will expand the reach of our services, while your adept management of systems ensures efficient operations. Through effective communication and adaptability, you'll cater to the discerning needs of upscale clientele, showcasing challenging destinations with finesse.

What is in it for you:

• Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
• Ignite your skills with our cutting-edge Academies for rapid professional growth.
• Cultivate your talents and watch your career flourish, locally and globally.
• Drive change through impactful Corporate Social Responsibility activities.
• Immerse yourself in a vibrant work environment with extraordinary colleagues.
• Join us on a direct path to success as we skyrocket to new heights!

Key Responsibilities:

• Engagement and Customization : Proactively integrate the Mantis portfolio into custom-designed itineraries that align with client preferences and travel goals.
• Development and Support : Cultivate partnerships with suppliers, hotels, and tour operators, expanding the reach of our travel desk within our properties to provide comprehensive support and customer service.
• Marketing and Client Segmentation : Strategically market challenging destinations as enticing travel opportunities, catering to the discerning needs of upscale and luxury clientele.
• Operational Communication : Efficiently manage multiple systems including GDS, CRM platforms, and CRS tools (such as Accor Reservations, WETU, Travelogic, and Smartbox), while demonstrating in-depth knowledge of products and travel options in Southern and/or East Africa. Communicate effectively with guests and agents using Email, WhatsApp, telephone, MS Teams, and other channels, embracing a dynamic, adaptable, and collaborative approach to work.
• Education : A relevant degree in the hospitality industry or a similar field is required.
• Professional Experience : Experience in international inbound travel to Africa is essential.
• Technical Skills : Proficiency in Microsoft Office, reservation systems such as Accor Reservations and Global Distribution Systems (GDS), as well as familiarity with marketing tools like WETU, Travelogic, and Smartbox.
• Languages : Fluency in English is mandatory, and proficiency in French, German, Spanish, or Russian is advantageous.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Meet Adriënne, the director of sales and marketing

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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How to Be Travel Sales Executive - Job Description, Skills, and Interview Questions

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The increasing demand for travel has had a significant effect on the job market. As a result, the demand for Travel Sales Executives has grown significantly in recent years. The role of a Travel Sales Executive is to build relationships with customers and provide them with personalized services and advice in order to meet their individual needs.

To be successful in this role, Sales Executives must have excellent customer service skills, strong communication skills, and knowledge of the travel industry. they must be able to use various forms of technology to stay up-to-date on the latest industry trends and to keep customers informed. With the right skills and experience, Travel Sales Executives can enjoy a successful career in the travel industry and help travelers find the best possible travel deals.

Steps How to Become

• Obtain a high school diploma or equivalent. A high school education is the basic requirement for a career as a travel sales executive.
• Consider taking classes in business, hospitality, travel and tourism, or marketing. This will give applicants the necessary skills to work in the field.
• Consider obtaining a college degree in business, hospitality, travel and tourism, or marketing. A college degree will give applicants the upper hand when competing for travel sales executive positions.
• Gain relevant experience by working in the hospitality, travel and tourism industry. Hands-on experience will give applicants the knowledge needed to excel in the field.
• Develop strong customer service skills. Travel sales executives must be able to effectively interact with customers and provide excellent service.
• Become knowledgeable about the different travel destinations, products and services that are available. Understanding the different options available to customers will help travel sales executives close more deals.
• Obtain a valid passport. A valid passport is often required for international travel sales executives to travel for business.
• Consider obtaining certifications or licenses in the travel and tourism industry. Certifications and licenses will give applicants an advantage when competing for positions.

Hiring a reliable and qualified travel sales executive is essential for any travel business to remain successful. A well-trained and experienced executive will be able to anticipate customer needs, create persuasive sales strategies, and maximize profits. The executive should be knowledgeable in the latest technologies, trends, and marketing techniques in the travel industry to ensure that they can offer the best customer experience and maximize sales.

Furthermore, they should have strong communication skills, be organized, and have the ability to think on their feet. A reliable and qualified travel sales executive will not only help a business reach its goals but also ensure that customers are satisfied with their experience. by hiring a reliable and qualified travel sales executive, businesses can increase their profits, build customer loyalty, and remain competitive in the marketplace.

You may want to check Inbound Travel Consultant , Vacation Planner & Travel Advisor , and International Travel Manager for alternative.

Job Description

• Develop and maintain relationships with travel industry partners, including airlines, hotels, cruise lines, tour operators, and other vendors.
• Understand the features and benefits of various travel products and services in order to effectively promote them.
• Generate sales leads through cold calls, emails, and other marketing activities.
• Provide product information and recommendations to customers.
• Negotiate contracts and rates with vendors to maximize profits for the company.
• Create and update customer profiles in order to better understand their needs and preferences.
• Maintain updated knowledge of industry trends and developments in order to remain competitive.
• Utilize customer relationship management (CRM) software to track customer data and manage sales activities.
• Meet or exceed sales goals and objectives.
• Resolve customer complaints and inquiries in a timely manner.

Skills and Competencies to Have

• Excellent communication skills
• Self-motivated with strong work ethic
• Highly organized and detail-oriented
• Proven sales experience
• Knowledge of the travel industry
• Ability to build relationships with customers
• Ability to work independently or in a team environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to use customer service software and other related tools
• Knowledge of geography and international travel regulations
• Creative problem solving and decision-making skills
• Ability to handle multiple tasks simultaneously and meet deadlines
• Ability to work flexible hours, including nights and weekends

Sales executives are vital in the travel industry, as they are responsible for helping customers find the best deals and services for their travel needs. Their ability to effectively communicate, negotiate, and close sales is essential for businesses to make profits. To be successful, sales executives must have strong interpersonal and customer service skills, as well as a deep understanding of the travel industry.

They must also have excellent organizational skills and the ability to multi-task effectively. Furthermore, they need to have strong knowledge of applicable laws and regulations, as well as a thorough understanding of the company's product offerings. they must be able to think quickly on their feet and be comfortable with working in a fast-paced environment.

Finally, sales executives must be able to work well with other departments, such as marketing and customer service, to ensure smooth operations. With these skills and qualities, a successful travel sales executive can make a significant impact on a business's success.

Business Travel Consultant , Corporate Travel Administrator , and Outbound Travel Consultant are related jobs you may like.

Frequent Interview Questions

• What experience do you have in the travel sales industry?
• How have you increased revenues in your previous roles?
• How do you handle customer complaints or difficult situations?
• What strategies do you use for generating new customers?
• What type of travel packages do you specialize in selling?
• Are you familiar with the latest trends in the travel industry?
• Describe how you would create a successful sales plan for a new travel destination.
• How do you make sure that you are up to date with industry regulations and legal requirements?
• How do you stay updated on changing customer needs and preferences?
• What do you consider to be the most important traits for success in this role?

Common Tools in Industry

• CRM System. A customer relationship management (CRM) system helps a business to store customer information, track sales leads, and streamline processes. (eg: Salesforce)
• Customer Service Software. Customer service software helps businesses manage customer inquiries, provide support, and log customer interactions. (eg: Zendesk)
• Social Media Management Platform. A social media management platform helps businesses to manage and publish social media updates, monitor conversations, and measure engagement. (eg: Hootsuite)
• Email Marketing Platform. An email marketing platform allows businesses to create, send, and track email campaigns. (eg: MailChimp)
• Lead Tracking Software. Lead tracking software helps businesses to monitor and manage leads from initial contact to post-sales support. (eg: Pipedrive)
• Sales Automation Software. Sales automation software helps businesses automate repetitive sales tasks and processes. (eg: Outreach)

Professional Organizations to Know

• International Air Transport Association (IATA)
• American Society of Travel Agents (ASTA)
• Cruise Lines International Association (CLIA)
• European Tourism Association (ETOA)
• U. S. Travel Association (USTA)
• Global Business Travel Association (GBTA)
• Pacific Asia Travel Association (PATA)
• International Tourism Partnership (ITP)
• World Tourism Organization (UNWTO)
• Institute of Travel and Tourism (ITT)

We also have Corporate Travel Agent , Travel Account Manager , and Air Travel Agent jobs reports.

Common Important Terms

• Destination Management Company (DMC). A business that specializes in providing services like accommodation and transportation for travelers.
• Tour Operator. A business that specializes in designing and organizing trips, packages and custom tours for groups or individuals.
• Tour Guide. A person who accompanies a group of travelers and provides them with information about the places they visit.
• Travel Agency. A business that specializes in providing travel-related services such as booking flights and hotels, arranging tours, and providing travel advice.
• Online Travel Agency (OTA). An online service that allows customers to book flights, hotels, and other services through an online platform.
• Trip Planning. The process of researching and organizing a trip in advance, including activities, accommodations, transport, and other services.
• Customer Service. The process of providing assistance to customers to ensure their satisfaction with a product or service.
• Revenue Management. The process of analyzing customer demand and pricing to maximize profit while still providing a quality product or service.

Frequently Asked Questions

What is the role of a travel sales executive.

A Travel Sales Executive is responsible for promoting and selling travel packages, tours and services to customers. They must be knowledgeable about different destinations, attractions, and accommodation options, and be able to provide advice and guidance to customers.

What qualifications are required for a Travel Sales Executive?

Travel Sales Executives typically need a high school diploma or equivalent, as well as specialized training in the travel industry. They should also have excellent customer service skills and be knowledgeable about the latest travel trends and technology.

What are the key responsibilities of a Travel Sales Executive?

The key responsibilities of a Travel Sales Executive include researching and recommending travel packages, responding to customer inquiries, offering advice about destinations, providing detailed information about travel packages, booking reservations, and processing payments.

How much does a Travel Sales Executive typically earn?

The average salary for a Travel Sales Executive is between $30,000 and $45,000 per year, depending on experience and location.

What qualities make a successful Travel Sales Executive?

A successful Travel Sales Executive should be passionate about travel and have excellent customer service skills. They should also be knowledgeable about different destinations, be able to work independently, and have strong organizational, communication, and problem-solving skills.

What are jobs related with Travel Sales Executive?

• Corporate Travel Manager
• Air Charter Broker
• Travel and Tourism Officer
• Business Travel Specialist
• Leisure Travel Agent
• Field Travel Coordinator
• Travel and Logistics Analyst
• Adventure Travel Agent
• International Airline Ticketing Agent
• Travel Counselor

Web Resources

• Sales Executive Education | Interviews | INSEAD www.insead.edu
• Sales Executive RoundTable | Georgia State Robinson College of … sites.gsu.edu
• Travel – Executive Office Shared Services eoss.uw.edu

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Travel Desk Executive

Desert gate.

Ref: QP684-13

Job description / Role

• Knowledgeable of all the aspects of the excursions program with relation to the tours sold on board. • The overall responsibility is the day operation of the Sales program. • Sell tours to guests, generating revenue for the company. • Provide information to guests on tours available to promote tour sales. • Assist guests with questions relating to excursions and offer assistance with any special requests. • Ensure that the monthly sales target has been achieved. • Sending by daily basis sales report • Entering all the bookings made at the same time. • Following up with the finance department regarding the cash payment. In this job you would need to have a pleasant and friendly manner, and a good general knowledge of our product and services.

Requirements

• Experience in customer services roles in the Destination Management / Travel and Tourism Industry. • Good product knowledge • Should have excellent selling and promotional skills. • Handling the overall operation of the sales programs • Ability to thrive in a team environment • Resilient and flexible approach with the ability to respond to customer and company needs • Candidate must have tri-lingual (English/Russian/German language) or (English/Spanish /Czech) + any other Language. • Driving License holder is an advantage

About the Company

An organization built on professionalism, extensive experience and guest-centricity, Desert Gate was a long-sought dream of a visionary who established the company in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged Premium DMC, serving the seven emirates of the UAE, Oman and it’s newest destination - The Maldives. Over the years, the company has been recognised and rewarded for its innovative approach to product design as well as providing top notch service to its guests.

A solid financial base complemented with a well-proven, reliable top management boasting of 75 years of combined experience in the travel industry, Desert Gate envisions to become the number one Luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are connected culturally to its home market.

Desert Gate is part of the MTS Globe group and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions and superior in-resort service levels.

Desert Gate combines the very best of a traditional DMC with avant-garde technology and connectivity.

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