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The 15 best travel management software in 2024

• Great for booking corporate travel
• Tools that are a must for handling the tracking and reporting of expenses. 
• Extra tools that help ensure your overall travel experience for you and your team is as smooth as possible.

15 top travel management software to streamline your business trips

Business travel management booking tools, 1. travelperk.

• Extensive travel inventory: find the best travel options for your business, including air travel, rail tickets, car rentals, and more
• Flexible trips : receive an 80% refund for canceled travel when booking with FlexiPerk
• Carbon offsetting : offset your travel’s carbon emissions with TravelPerk’s GreenPerk—managed by our dedicated Sustainability Team
• G2 rating: 4.6 / 5, based on 1,533 reviews
• Capterra rating: 4.8 / 5, based on 402 reviews

See how to save money on business travel

2. flightfox.

• Miles and upgrades: maximize your loyalty benefits with each trip and transaction
• One-click amendments: no more back and forth with hotels or airlines—Flightfox handles all changes and cancellations
• G2 rating: 4 / 5, based on 3 reviews
• Capterra rating: no ratings available

3. Airbnb for Work

• Airbnb experiences: help your team connect with interesting experiences when traveling for business
• Travel dashboard: contact employees while they travel and eliminate expense reports with the Airbnb for Work dashboard
• G2 rating: no ratings available

Top tools for managing travel expenses

• Accounting data: set up cost centers, categories, and VAT in Payhawk.
• Digitized bookkeeping: leverage a powerful OCR with machine learning that learns from your input to automate manual data entry.
• G2 rating: 4.5 / 5, based on 216 reviews
• Capterra rating: 4.6 / 5, based on 115 reviews

5. Spendesk

• 7-in-1 spend management solution: company cards, expenses, invoices, accounting, approvals, budgets, and spending reports in one simplified stack
• Spending reports: accurate and timely spending reports in a single interface
• G2 rating: 4.7 / 5, based on 3,94 reviews
• Capterra rating: 4.8 / 5, based on 215 reviews

• Branded cards: personalize your company cards with your branding. Top up cards with precise spending allowances for 100% policy compliance
• Receipt collection: instant receipt collection via deep integrations with Gmail, Lyft, or Amazon Business, and easy employee coding via SMS or email
• G2 rating: 4.8 / 5, based on 1,894 reviews
• Capterra rating: 4.9 / 5, based on 178 reviews

• Actionable insights: full transparency and comprehensive spend insights in real-time
• Individual process flows: set up your own approval flows and enforce internal policies, as well as local tax laws and regulations
• G2 rating: 4.5 / 5, based on 4 reviews
• Capterra rating: 4.5 / 5, based on 39 reviews

• Expense approval notifications: get a push notification to give initial approval or reject the employee reimbursement request with a note
• Automatically categorize transactions: set card, merchant, budget, and user rules to categorize transactions
• G2 rating: 4.5 / 5, based on 1,151 reviews
• Capterra rating: 4.7 / 5, based on 409 reviews

9. Expensya

• Secure data: an entirely paperless process that responds perfectly to security and compliance issues
• Self-learning tech: the OCR receipt capture tool learns as you upload more and more receipts to ensure accurate data management
• G2 rating: 4.6 / 5, based on 110 reviews
• Capterra rating: 4.3 / 5, based on 417 reviews

10. Circula

• Employee benefits: strengthen your employer branding with modern and tax-optimized employee benefits—such as a lunch benefit, internet benefit, or relaxation benefit
• G2 rating: 4.5 / 5, based on 448 reviews
• Capterra rating: 4.7 / 5, based on 376 reviews

Remember: for whatever travel management software and expense management software you choose, make sure they can integrate with your existing tech stack.

Bonus tools and add-ons for smoother business travel, 11. rocketrip.

• Reporting dashboard: report on real-time savings, booking, and behavioral data alongside customizable spend alerts and traveler safety information
• Dedicated support: get high-quality support from Rocketrip’s support team
• G2 rating: 4.3 / 5, based on 10 reviews
• Capterra rating: no reviews available

• Generate savings: with data-backed price assurance, reshopping, and continuous provider sourcing
• Sync your services: improve productivity by automating workflows and automatically sharing your travel data.
• G2 rating: 4.3 / 5, based on 2 reviews

13. CapTrav

• Aggregate travel data: from bookings made through multiple sources, such as travel management companies (TMCs), online travel agents (OTAs), online booking tools, supplier websites, or more

14. PackPoint

• Add trip details: for personalized packing suggestions and lists

15. App in the Air

• Manage trips: get a real-time view into business travelers' booking details
• Set up a travel policy: to ensure business travelers can access key information on the go

Business Travel Booking solution That Travelers Love

What is travel management software, features to look for in your travel management software.

• Ease of booking for administrators
• Self-booking for travelers
• Free, 24/7 traveler support
• Massive travel inventory
• Automatic travel policy compliance with customizable policies and approval workflows
• Future-ready tool to will scale and adapt with your business
• Consolidated invoicing
• Travel spend reporting

Have you found the perfect-fit travel management software for your business?

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

10 Most impactful travel technology companies in 2024

5 best corporate travel management apps

The 8 best business travel management companies in Europe

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• Travel management Toggle submenu Egencia Overview Travel management solutions Amex GBT Neo1 Amex GBT Select Amex GBT Ovation Amex GBT Lawyers Travel Manage your corporate travel program Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Transportation & Logistics

Egencia reviews

See how Egencia works

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• About Egencia

Business Travel Management, Platform, Software And Technology

Business travel platform solutions

Follow a leader. One platform. One solution for all your corporate travel needs.

Travel technology pioneer

Egencia pioneered the way every digital travel management company (TMC) operates. Our technological innovations deliver solutions for business travelers and travel in a familiar and user-friendly way.

We deliver you the best corporate travel experience by continuously innovating the ways corporate travel can work for you. We do this by capitalizing on:  

• A network of suppliers that goes beyond air, rail, car and hotels — and caters to the in-between moments of business travel (lounges, Wi-Fi, destination information).
• Business travel software that supports your travel program and helps you save time managing expense reporting.
• Predictive analytics that deliver the best travel options to you and your travelers.
• Customer support bolstered by artificial intelligence.
• An omni-channel platform that works like you do — start booking a trip on one device and complete it later on another.

Savings and analytics

Stop spending hours consolidating data from multiple spreadsheets. We do the hard work for you and centralize your travel program data — online and offline — on our platform so that you can easily access it in one place.

This robust solution delivers data insights that come directly from our platform. Instead of relying on multiple third-party tools, our centralized approach allows you to save time by viewing dynamic visual reports on how your travel program is performing and helps you find savings opportunities .

Expert support

We have over 2,500 business travel consultants who provide support to travelers, arrangers and travel managers around the world, 24/7/365 .

Our agents use our platform to see what you see in order to help you and your travelers on any step of the journey. Agents recognize every traveler when they call to give them the service they deserve.

Egencia mobile app

Our industry leading mobile technology delivers robust features to every user: Travelers, approvers, arrangers and travel managers. We’re always updating and improving our app to deliver the best booking, itinerary and alerts for travelers and offer mobile-only features like special hotel rates and ground transport options.

Travel managers and arrangers have visibility into travelers’ bookings to manage itineraries on the go and can approve or reject trips with just two taps in the app, or they can monitor and track travelers across the globe with Traveler Tracker.

Policy and approval

We make managing your travel policy and travel approval easy by quickly viewing your travelers’ itineraries across every booking channel. Your company’s travel policy and approval process is also visible, automated, and integrated into the platform so that however your travelers book their travel, there are intuitive, visual guidelines to help them stay compliant.

The Egencia solution allowed Nasdaq’s travel manager to support the new corporate travel policy and easily guide travelers to in-policy choices when booking. The ability to adjust policy levers as needed allowed them to quickly react to trends and cost savings opportunities. They also introduced a pre-trip approval process.

View the case study

Traveller risk management

Travel security risks, from disruptive weather patterns, worker strikes or political events, exist everywhere and can happen at any time. This highlights the importance our customers have for a travel risk management solution that provides up-to-date news, clear and concise communication, traveler tracking, as well as medical and security assistance services.

Travel to some destinations may represent an unacceptable risk for your company and you can restrict travel as needed. We provide travel managers with daily alerts and flag any disruptive events by sending special alerts that include a list of impacted travelers. Travel managers can also pull a list of travelers from Travel Tracker when an emergency arises, online or in the app.

For clients that need a higher level of support when it comes to travel risk management, we also partner with a number of risk management providers.

Supplier network

Our expansive inventory is built on a broad network of global distribution system (GDS) aggregators for low-cost content, rail providers and hotel inventory options. This approach is fundamental to what our customers want: Choice with local, relevant travel options across the globe.

When it comes to booking travel having a massive inventory is great, but when you serve corporate customers, we know that offering relevant, preferred rates as quickly as possible is paramount in reducing the time spent booking.

With more than 500,000 hotels in our inventory, we offer Egencia Preferred Rates for more than 35,000 hotels and include amenities such as breakfast, Wi-Fi and parking, all negotiated exclusively for business travelers. We also recognize the Top 100 Preferred Corporate Hotel awards , an annual program that recognizes the top customer-focused hotels around the globe.

Beyond hotels, we’ve spent the last 20 years cultivating supplier relationships that span the entire travel experience, and our suppliers cover more than 30,000 cities in over 200 countries.

Recommended for you

Need better travel management solutions? We can help.

Travel Agency Software

Find the best Travel Agency Software

Popular comparisons, buyers guide, filter products, company size.

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Compare Products

Showing 1 - 20 of 81 products

We’re making it easier, faster, and cheaper to book business trips and keep travelers safe and happy. The result is a smoother booking and travel experience for everyone, that also gives businesses all the control they need. Wit... Read more about TravelPerk

4.7 ( 404 reviews )

Lemax is an online software solution for tour operators that create, sell and operate multi-day tours and want to be more efficient and grow faster by digitalizing their business: 1) Get all products and calculations centralized,... Read more about Lemax

4.3 ( 14 reviews )

Egencia is a modern corporate travel management system for the fast-changing travel landscape. Egencia provides features to manage travel risk, support traveler well-being, and maximize ROI in your business travel program. - Comp... Read more about Egencia

3.9 ( 51 reviews )

Travefy Agent

Travefy helps travel advisors and travel professionals grow their businesses and wow clients! Travefy's comprehensive software platform helps travel advisors and professionals create branded client quote and itineraries, manage c... Read more about Travefy Agent

4.5 ( 15 reviews )

Zaui Software is a web-based reservation system that helps transport, tour & activity, event planning and rental companies with online booking and travel management. Its key features include user access control, reseller managemen... Read more about Zaui

4.3 ( 52 reviews )

TripCreator

TripCreator is a travel itinerary software designed to streamline and enhance the travel planning experience for travel agents, DMCs, and MICEs. It enables users to create customizable itineraries for customers. The software provi... Read more about TripCreator

4.5 ( 10 reviews )

Travellect is a cloud-based travel agency software that is designed specifically for travel agents, destination management companies, and tour operators. Users can associate suppliers with saleable travel products. They can choose... Read more about Travellect

5.0 ( 1 reviews )

Travenza.com

Travenza is a cloud-based hotel booking platform designed for travel agencies, tour operators, travel agents and consultants. It offers reservation management, payment processing, quote management and marketing functionalities wit... Read more about Travenza.com

4.0 ( 1 reviews )

Technoheaven TMS

Technoheaven is a travel software company based in USA/UAE/UK/Asia/India delivering end-to-end Travel Agency Software for tour operators and travel agencies to automate sales, operations and finances in a cost-effective way to max... Read more about Technoheaven TMS

4.6 ( 34 reviews )

PHPTRAVELS is PHP and MySQL-based travel agency software designed for the online travel and booking industry. The solution is suitable for owners of hotels, vacation rentals, travel agencies, tour operations, rental cars, cruises,... Read more about PHPTRAVELS

4.0 ( 85 reviews )

Tourwriter enables travel specialists and destination marketing professionals to craft chic, cutting-edge itineraries that stand out from the competition. We are an end-to-end tour operator software solution designed by tour opera... Read more about Tourwriter

4.5 ( 34 reviews )

Online Travel Reservation and Management System (OTRAMS) is a cloud-based hotel management solution that is suitable for travel businesses of all sizes. OTRAMS helps users manage bookings and operations from a single console ... Read more about OTRAMS

4.9 ( 25 reviews )

Toogo is a cloud-based tour operator software designed to help travel agencies create new products, market them online via websites and manage bookings. The key functionalities include a trip builder, sales management, logistics m... Read more about Toogo

4.8 ( 33 reviews )

Dolphin CRM

Dolphin is a cloud-based booking and information management software for tour operators and travel agents. The solution includes modules such as online booking, a product database and reservations. It is suitable for travel busine... Read more about Dolphin CRM

3.8 ( 20 reviews )

Designed for travel agencies and activity resellers, Hero is a comprehensive ticketing, payment, and booking solution that allows businesses to streamline reservation operations without the need for multiple systems. From customiz... Read more about Hero

4.8 ( 69 reviews )

Ezus is a travel management software that helps organizers create custom events and travel plans. The platform enables organizations to design budgets and programs. Ezus assists users with handling customer information using ... Read more about Ezus

REZY360 is a cloud-based travel management solution that enables businesses to streamline processes related to client communications, email marketing, customer databases and more. The profile management system lets administrators ... Read more about REZY360

No reviews yet

Regiondo is an all-in-one B2B booking software that lets you sell tickets online, manage bookings, show your availability and grow your business. The solution can be easily integrated into your own website to let your customers b... Read more about Regiondo

4.2 ( 54 reviews )

TripsCommerce

TripsCommerce is a hotel management solution suitable for small to midsize travel and accommodations businesses. Key features include website building, booking management and tour management. TripsCommerce enables users to re... Read more about TripsCommerce

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Androi... Read more about TrekkSoft

4.5 ( 229 reviews )

Lanes & Planes

What is travel agency software?

Travel agency software is a tool that helps travel businesses and agencies manage their operations. It simplifies tasks such as booking reservations for flights, hotels, car rentals, and creating customized itineraries. The software also assists in tracking sales and commissions while providing detailed reports on business performance.

Moreover, this platform often includes features such as customer relationship management (CRM) to maintain a customer database and track customer interactions, invoicing to handle payments smoothly, and marketing tools to promote deals or packages.

Using travel agency software can help travel advisors and tour operators save time by automating routine processes, such as data entry and sending confirmation emails and invoices.

What are the core features of travel agency software?

Reservations management: Handle reservation processes such as online booking, scheduling, and modifying customer reservations for flights, hotels, or tour packages through a built-in booking engine. Reservation management also often includes availability checking and automatic booking confirmations. 

Itinerary creation : Assist in planning, scheduling, and organizing client trips. With the itinerary creation feature, details such as flight or train schedules, hotel reservations, and car rental details can be compiled into a single document for easy access during travel.

Payment processing : Handle transactions with clients securely. It processes various forms of payment, such as credit cards, debit cards, and digital wallets, for booking services such as flights, hotels, and car rentals. The feature ensures safe and efficient payment processing while maintaining transaction records for future reference.

What are the benefits of using travel agency software?

Simplifies the booking process : Travel agency software simplifies booking processes by automating tasks such as searching for and suggesting flights, hotels, and car rentals. Travel agents can book services quickly without checking multiple providers' websites or platforms for the best deals. Such a process saves considerable time and effort, resulting in an efficient booking process with fewer errors.

Manages customer information effectively : Travel agency software stores all customer-related personal information, such as contact details, booking history, and preferences, in one place for easy access. Such centralization helps travel agencies provide personalized service for online travel booking based on past interactions or preferences, enhancing customers' experience and leading to repeat business.

Automates invoicing and billing tasks: Travel agency software simplifies financial management by auto-generating invoices, calculating total costs accurately, applying discounts, if any, and sending them to clients. This level of automation reduces manual effort for staff members while minimizing errors in calculations or data entry for online booking, which can lead to customer dissatisfaction or revenue loss.

What are the potential issues with travel agency software?

Poor customer support: The tourism and travel business is fast-paced, so clients need quick resolutions for problems. If they encounter problems or have questions that aren't promptly addressed, it could cause frustration and negatively affect their overall experience. Having software that doesn't offer seamless customer support options might lead to losing customers to competing services offering better user assistance.

Inadequate payment gateways: Lack of adequate payment gateways limits the number of options customers have to make payments, which could lead to a loss in sales if preferred methods are not supported. Also, insecure or unreliable payment systems may deter clients due to security concerns, thereby further negatively impacting your business.

Lack of customization: Lack of customization means the inability to tailor services based on individual customer preferences, potentially leading to dissatisfaction and lost business opportunities. Customization helps provide personalized experiences, which is crucial for maintaining client loyalty and attracting new customers in a competitive market.    

How much does travel agency software cost?

Most travel agency software products are priced “per month” basis, and their entry-level pricing plan ranges from $49 to $99+* . An enterprise product priced higher may include additional features such as customized travel package management, advanced itinerary reporting and analytics, gift card and voucher management, and advanced booking widgets.

*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Feb. 13, 2024. 

What is travel agency software used for?

A travel agency software system centralizes processes related to booking management, payment processing, and client–agent communication. However, the software can have multiple use cases based on the data fed into the system and the tool's features leveraged. Some of them are:

Operations management : Travel agency software helps manage day-to-day travel management operations for businesses. These include task automation for repetitive tasks such as sending booking confirmations, generating invoices, and updating customer records. Additionally, the software helps create staff schedules and manage fleets for operators that provide transportation services by identifying peak booking periods.

Dynamic package creation : Travel agency software allows agents to dynamically create travel packages by combining flights, hotels, and leisure activities based on customer preferences. The software takes real-time pricing adjustments and availability updates from third-party websites and booking platforms, adding and modifying components for a client's trip accordingly.

Multi-channel booking integration : Travel agency software integrates with various third-party booking channels, ensuring that agents can seamlessly manage and synchronize bookings on these external platforms. Additionally, integrating multiple channels increases the visibility of a travel agency and its offerings. It also enables potential customers to find and book services through their preferred platform. The software ensures that bookings through such platforms are integrated into the central reservation system.

Which software tools integrate with travel agency software?

A travel agency tool integrates with various solutions for data export and import. We looked across thousands of reviews from software users in the travel industry to identify the products that the users frequently mentioned they integrated with their tools:

Stripe is an online payment platform that integrates with travel agency software to help accept and process digital payments from clients. Customers can send payments through such a payment gateway integration via their preferred mode, such as debit or credit cards or online banking. Stripe also helps generate invoices that businesses can use to track payments.  

Zapier is a workflow management software solution that offers task automation capabilities by providing integrations with various other applications and services, such as email marketing and customer relationship management (CRM) software. For instance, businesses can use Zapier to automate repetitive processes, such as data entry, sending booking confirmation and follow-up emails, and assigning agents to specific clients to manage customer support.   

Google Calendar is a calendar management and scheduling platform that helps businesses sync travel itineraries and booking details from the travel agency software to clients' Google Calendars. Google Calendar provides reminder notifications for upcoming events. By integrating with Google Calendar, travel agencies can help clients stay informed about their travel schedules, reducing the likelihood of missed flights or activities. 

QuickBooks is an accounting solution that integrates with travel agency software to keep track of customer financial data, including invoices, payments, and other internal financial transactions. Changes made in the travel agency software, such as booking updates, cancellations, or new transactions, can be reflected in QuickBooks in real time. This ensures that the agency’s financial records are consistently up-to-date .

Airtable is a collaboration platform that integrates with travel agency software and grants access to multiple team members to create a centralized database containing information about tour packages, customer information, and internal business data. Airtable allows travel agencies to create customizable tables and fields based on specific data requirements. This flexibility enables the customization of data structures to match the unique needs of the travel agency, accommodating various types of information, such as booking IDs, itineraries, service types, and other travel-related data.

*We identified these integrations mentioned most often in verified reviews of travel agency software published on Software Advice within the past two years. (as of Feb. 13, 2024).

Key considerations when purchasing travel agency software

Evaluate the ease of booking and reservation management: The ease of booking and reservation management directly impact the efficiency and effectiveness of operations. A user-friendly system allows quick bookings, updates, or changes to reservations, etc., leading to improved customer service experience and reduced operational errors.

Check the capability of creating customized travel packages: The ability to create customized travel packages allows for flexibility and personalization based on client preferences. This feature can enhance customer satisfaction, differentiate your services from competitors, and potentially increase revenue by offering unique experiences tailored specifically to individual requirements.

Assess the efficiency of customer relationship management functionality: Effective customer relationship management (CRM) features in travel agency software can help manage and analyze customer interactions, enhance relationships with customers, improve service quality, and increase retention rates. It also allows the identification of new potential clients, which ultimately drives sales growth. Therefore it's crucial to evaluate the efficiency of CRM functionality when purchasing such a tool.

Products evaluated for the pricing calculation were taken from Software Advice’s travel agency software directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Software Advice's directory that offer them. 

This travel agency software buyers guide was authored by Software Advice’s content team. We develop our guides using the author's expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from artificial intelligence tools.

ADVANCED SOFTWARE DEVELOPMENT

What Are The Best Travel Management Softwares And How To Develop Them?

5 minutes read

Flight Booking

Pretty much the same story as the previous one, but here you have all the necessary information about your flight or the flight you want to book. Here we can also list some functions as:

• price and availability displaying that allows to compare them with other offers
• clients’ full control your booked flight (canceling, changing, or editing to add extra luggage or other necessary things)
• notifications, which are important for flight booking as it helps clients not to forget about important dates or actions before the flight

Transferring

Booking hotels and flights are not the only things you have to care about, do not forget that you still need to get from the airport to the booked hotel. This type has features like:

• specifying the time of arrival
• setting destination from the airport
• adding extra information such as the luggage weight or any other info.

Do it all before you arrive in another country or city to achieve your destination hotel or accommodation as fast as possible.

Activities planning

Hey, you do not come here to stay in your hotel room? If you do not, use special software to plan your activities. Such an application allows clients to have information about available activities in a particular region, date, or type in one place. Each page can contain photos and videos to show the potential clients what they can expect, information, contacts, and other things.

Travel booking software that every company needs to control business trip expenses, manage all the trip’s data and provide the worker with online support. Traveler tracking system ensures additional security for employees. Management can track employees, and if something goes wrong, support can help the employee avoid dangerous situations.

Our pure piece of advice on how to choose the best way to test your application is developing MVP . It is a great opportunity for the company to take the main features from the software concept to develop and deploy them. In that way, you’ll receive valuable data such as user feedback and statistics to analyze. From the results, you can make conclusions about the effectiveness of certain features, their pros, and cons, and the possible ways to improve them so they can meet all the clients’ needs.

Advanced Software Development team has more than 15 years of experience developing management system software for travel, hospitality, and related niches.

As an experienced company, we provide our clients with a unified team to work on your project to cover all the needs. In our team, there are Project Managers, Business Analysts, Developers, and Quality Assurance specialists, who know their job perfectly. The team will take responsibility for the whole travel management system development process that consists of: 

• analysis and planning
• development and deployment
• support and maintenance 

There are several different tools to build travel software that will have an overwhelming success if you combine them right. Come up with an idea, turn it into a concept, how do you see it, use suitable technologies to develop it, and don’t forget about a team of professionals. If you follow all these steps, you will get a perfect product. With one of the most comfortable web apps or mobile apps in the travel industry, customer flow is guaranteed for you.

References:

Statista.com

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• South Africa
• Sierra Leone
• Antigua & Barbuda
• Saint Barthelemy
• Bonaire St Eustatius
• Dominican Republic
• Saint Kitts and Nevis
• Cayman Islands
• Saint Lucia
• Saint Martin
• Puerto Rico
• Sint Maarten
• Turks & Caicos Islands
• Trinidad and Tobago
• Saint Vincent & Grenadines
• U.K. Virgin Islands
• U.S. Virgin Islands
• Brunei Darussalam
• South Korea
• Philippines
• Afghanistan

North America

Middle east.

• United Arab Emirates
• Palestinian Territory
• Saudi Arabia

South America

• Falkland Islands (Malvinas)
• French Guiana
• Cook Islands
• Northern Mariana Islands
• New Caledonia
• Norfolk Island
• New Zealand
• French Polynesia
• Papua New Guinea
• Solomon Islands
• Bosnia and Herzegovina
• Switzerland
• Czech Republic
• Faroe Islands
• United Kingdom
• Liechtenstein
• Netherlands

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Tourism management system.

Strengthen your travel business with the power of Tourism Management System

Trusted by World’s Leading Travel Brands

Tourism Management System - Simple. Automated. Intuitive

Trawex provides tourism management system that automates your entire workflow speed up sales and booking journey to deliver a better experience and increase revenue..

What is Tourism Management System?

A tourism management system (TMS) is a software system designed to help hotels, tour operators, travel agents, and other tourism service providers run and operate their enterprises. It is an entire platform that assists companies in streamlining processes, increasing efficiency, and improving customer support.

A TMS typically includes modules for reservations and bookings, customer relationship management, inventory management, accounting and billing, and reporting and analytics. It may also include marketing and advertising tools, internet booking capabilities, and integration with third-party systems like travel sites and payment gateways .

A TMS is designed to automate and ease the processes involved in running a tourism-related business. By implementing a TMS, businesses can reduce manual work, improve efficiency and accuracy, and provide better customer service. They can also gain insights into their operations through data analytics and reporting, which can help them make informed decisions to enhance their overall performance.

Planning travels or offering complete tour packages is not an easy feat. Several processes must be completed for the trip to go as smoothly as possible. Here, Trawex’s tourism management system comes to assistance. You can expect reliable assistance at each stage of travel operations.

Why do you need Tour Management Software?

Tourism Management System is integrated software developed for the tourism business. Travel Management Software is designed to assist travel agents, tour operators, destination management companies , and travel agencies in successfully responding to their customers’ requisites.

The online tour software is a smart choice to sell tours and activities on the website successfully. And every tour operator needs an automated system to upgrade and streamline their business for excellent customer service. It also saves time, allowing you to focus on improving the efficiency of your business.

Since it fulfill every essential need of a travel business, it can be used by anyone who is even closely associated with the tours and travel business. So, whether you operate a small tour operator business, an individual travel business, or a fully functional travel agency with numerous branches, Travel Automation System will assist you.

Integration with online booking technology, Online Travel Management Software is a full-service travel software solution that provides end-to-end solutions for travel reservations, hotel reservations, operations, back-office, contracts, and distribution systems.

Incorporating highly sophisticated intelligence tools means Travel Management Software (TMS) will help you acquire a better understanding of your client's needs, allowing you to create and conceptualize promotional campaigns based on their needs.

How Trawex helps your travel and tourism business?

Trawex, one of the leading travel tech companies, offers an excellent yet reliable Tourism Management System. Our tour operator software helps tour operators handle reservations, build travel itineraries, customize packages, and automate processes. Tour operators can use this software to streamline their business processes and enhance the client experience.

We offer cutting-edge Travel Management Software that makes it simple for travel companies and agents to schedule hotels and activities. An agent can book activities, packages, flights, and hotels directly from the system online.

Trawex offers Travel and Tour Management Software designed for travel agencies to manage quotes, itineraries, and packages for travel products - hotel, airline, tour, transfer, package, and activity - in real-time to accomplish 100% online bookings and optimize business revenue.

Additionally, Automated Travel Software has a responsive design for mobiles and tablets, allowing travel agencies to book accommodation, tour, transport, and activity reservations on both mobiles and websites.

Our tour operator software allows you to handle everything in one location and integrate with numerous suppliers seamlessly. Customers can schedule trips with numerous filter choices thanks to its simple and intuitive user interface. The software simply handles source data in a central location to provide effective results to the tourism industry.

Our Automated Travel Software allows your business to be more successful. So Get the free demo of Automated Travel System today and enjoy hassle-free management of online bookings at affordable prices.

Trawex's remarkable travel management module is one of a kind. It empowers the travel and tour industry with its simple yet robust set of features. The flawlessly built trip operation module makes it simple to accomplish client satisfaction and enhance their experience.

With this outstanding trip operation module , we aim to provide our customers with an out-of-the-world experience. A high-quality travel experience will further help the tourism business.

With our top-rated travel operation module, we are eager to provide outstanding travel booking solutions . Partner with us to serve your clients efficiently and hop onto the path of success!

Trawex's Travel Automation System is a cutting-edge online application software designed specifically for the needs of travel companies of all sizes and scales.

It is an automated system that helps to manage all travel-related tasks such as making and canceling bookings, managing inventory, package creation, online payments, reviewing sales, accounts management, and Global Distribution Service integration , etc.

In simple terms, this web application software is used to simplify business management processes and to reach out to consumers on a worldwide scale via the internet, thus increasing the possibility of increased sales.  

One of the key benefits of our easy-to-use Tourism Management System is travel automation. Any business can use travel automation to synchronize their complete back-office operations , allowing them to guarantee the smoothness of day-to-day operations, reduce workload, and even offer increased output without increasing overheads. All while saving time, money, and lowering the risk of human error.

This Travel Automation System from Trawex helps the tour operating companies to centralize the entire business process which reduces the manpower requirement and also reduces the turnaround time. The customer data, business reports, and invoices are stored in one place, and with access to this data, recognizing the status of your business becomes easy with an increase in efficiency.

Trawex is constantly involved in the development and enhancement of travel and tourism software solutions. We have online and offline travel solutions for travel and tourism businesses that can help your business thrive.

We have been developing travel reservation software , online travel software, and custom travel technology solutions for various kinds of tourist companies for over a decade. We have software tools to handle reservations, generate invoices, track payments, post your tour catalog, manage your packaged tour itineraries, and other aspects of the tourism business.

We guarantee that you will increase your productivity and decrease your time frame, which will benefit your business.

Travel Agency Software includes features and functionality such as multi-language support, multi-currency support, third-party supplier integration, travel CRM, back-office management, barcode scanning, hotel contracting, payment gateway integration, and mobile-friendly design to improve the client travel process and increase profitability.

For Your Clients: You can organize tours for both groups and individuals using our tour management system . It will assist your clients in making accommodation bookings, and airline reservations, and creating and customizing trip packages. It can help you enhance your tour and travel business.

For Your Travel Agency: You can manage your travel operators, and travel agents, streamline your sales and marketing processes, boost your services, manage accounts, and gain insight into your travel business.

What are the key features of tour operator management software?

Our Travel Automation System is loaded with features that will help you stay ahead of the competition and streamline your operations. Some of the key features are listed below:

Customized Tour Packaging: A business must do everything possible to retain consumers, including offering customized solutions. With this feature, the client can design their customized trip plan and schedule. They can choose their hotels, car type, sightseeing data, and other services from the system. All of this can be done from any device by any customer anywhere in the globe.

Create Attractive Itineraries: As a travel operator , you can use this system to create attractive itineraries that include stunning pictures of destinations, positive customer evaluations, special deals and offers, and everything else that could entice a customer. This improves client engagement and attraction, resulting in higher revenues for the business. 

Flexibility and scalability: The system is designed to meet all of your needs as they emerge and evolve with your growing business. With different and unique customer bases, operations, demands, and sizes of all business owners, the software also can be customized to meet the appropriate requirements with time and thus you can move ahead in your business with ease. 

Payment options for customers: Offering flexible payment choices to clients is an essential aspect to include in the system to improve customer ease and boost sales. Flexible payment options are a feature that the majority of travel customers look for while making an online booking.

User Registration: It is an amazing feature and the most crucial one for any travel automation software. The visitors on your portal create a profile with all the required details and gets secure login to engage on the portal. A user can register as a 'User,' 'Agent,' or 'Corporation,' depending on the type of interaction they plan to make with the site. This feature assists you in building a database with the details of their contact and other crucial details which can be used for growing your business.

Mobile accessibility and user-friendly: Mobile-friendly responsive design for easy browsing and accessing the website from all devices. Along with an easy-to-use interface that inspires customers to interact with the various options and generate the most pleasant experiences.

Around-the-clock availability: With an online travel booking portal , bookings can be made anytime from anywhere with ease. As the services will be available around the clock you do not need to be working all the time to receive a booking request. Consumers can book the activity as per their schedules.

What are the Top Modules of Travel Management Software?

The top modules of tour operator software are –

Flight module 

Flight management is extremely important for any travel business. The module allows you to access a wide range of flight/GDS APIs for further details. You can check the real-time availability of flights and proceed with booking.

Hotel module

One of the most vital components of travel management software is hotel booking. It is an essential module that is a critical part of every travel management system. It allows you to link to various hotel APIs . Following that, you can check out the real-time availability, pricing, etc., of various hotels.

Sightseeing management module

Another essential module that needs to be taken into consideration is the Sightseeing management module. This module connects you to a wide range of car and travel APIs . It allows simple and hassle-free vehicle booking after getting real-time information. You can book, reserve, and even cancel with ease.

Ticketing module

Keeping a track of the tickets associated with travel booking is crucial. For that, the ticketing module plays a significant role. The module keeps note of the ticket issued, confirmed, canceled, and redeemed. That way, you'll be able to schedule the full tour without any issues.

Payment gateways

Secured payment gateways are significant components of reliable travel agency software solutions . The in-built layered security aids in preventing fraud.

Key benefits of Tourism Management System:

Here are some key benefits of using TMS software:

Streamlined Operations: A tourism management system can help to streamline a travel business's various operations, such as bookings, scheduling, invoicing, and payment processing. This automation helps to reduce the workload of the travel business, improve efficiency, and increase productivity.

Better Inventory Management: A TMS can assist travel companies in more effectively managing their inventory, and keeping track of available accommodations, tickets, and other travel products. This enables travel companies to better allocate resources, optimize revenue, and provide better services to clients.

Increased revenue: Tourism management systems can assist travel companies in increasing revenue by streamlining operations and providing customized services. With enhanced inventory control and pricing strategies, travel businesses can offer competitive pricing and attract more customers.

Improved Customer Experience: A TMS allows airline companies to provide their clients with a more personalized experience. By keeping track of customers' preferences and previous interactions, travel businesses can offer tailor-made packages and promotions, which can increase customer satisfaction and loyalty.

Enhanced Marketing Efforts: Travel companies can use a TMS to enhance their marketing efforts by leveraging client data. Travel companies can create tailored marketing strategies that turn leads into customers by analyzing customer behavior and tastes.

Real-Time Data Insights: A TMS offers real-time data insights into business performance, allowing travel organizations to make data-driven decisions. Travel companies that have access to data on inventory, revenue, and client behavior can optimize their operations, obtain growth possibilities, and stay ahead of the competition.

Increased Efficiency and Profitability: By streamlining operations, optimizing inventory management, and improving the customer experience, a TMS can help travel businesses increase efficiency and profitability. As a result, companies can engage in growth possibilities, extend their offerings, and remain competitive in an ever-changing industry.

What We Offer

Trawex platform currently empowers 1000+ customers across 4 continents, 10000+ bookings a day, 1000000+ travel searches a day, across 200+ suppliers, 600,000+ hotels, 1000+ airlines, 200,000+ activities, 30,000+ cruise itineraries and much more for your brand..

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Cornerstone Information Systems is the technology partner behind the scenes of tens of millions of automated bookings.

Our technology helps you configure workflow and services that deliver measurable savings and insights to manage your travel program and operations.

Let’s face it—travel operations that fail to automate will not be able to compete on customer satisfaction or pricing. The right technology partner will enhance your program and set your business up for ongoing success.

Ready to learn how you leverage our solutions for your success? Join the more than 600 companies with more than $2 billion in travel spend that depend on us for the success of their travel program.

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Here at Cornerstone Information Systems, we have been working on a method to aggregate, anonymize, and distribute information about the health of the Travel Industry - gathered from all of the data that flows through our network every month. We feel that it is...

The Evolving Landscape of Airline Distribution: Navigating the Challenges of New Distribution Capability (NDC)

Apr 18, 2024

The airline industry's transition to New Distribution Capability (NDC) has reached a critical juncture, with major carriers like American Airlines taking bold steps to shift their content exclusively to direct booking channels. A year ago in April 2023, American...

February 2024 Travel Industry Index Report: Analysis

Mar 27, 2024

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Travel App Development: Types, Features, & Projections

The travel industry is one of the most competitive industries in the world. As a result, travel companies are constantly looking for ways to streamline their operations. In this article, we'll take a look at the different types of apps and software solutions available to the travel industry and the features these apps should have.

19 October 2021

by Crowdbotics

Software has changed how people travel, where they travel, when they travel, and even how they share their travels with others. It has also allowed for the democratization of travel, enabling travelers to easily book flights, hotels, and adventure tours. With the addition of new technology, travel has become more comfortable, providing travelers with the opportunity to access the Internet in-flight, book travel accommodations in advance, and see reviews of restaurants and tourist attractions.

It is also changing how companies in the travel industry operate, enabling real-time monitoring of inventory, pricing, and demand. It enables travel companies to offer greater value to their customers by collecting data about their customers, improving their customer service, and providing opportunities for their customers to share their experiences. As the industry grows, many businesses are introducing new technology and software solutions to solve real-world problems. However, the travel industry is still a very heterogeneous space. Companies have different business models, technologies, and procedures, which make it challenging to build a product that can meet the needs of a wide range of customers. And the sheer diversity of the travel industry also makes it difficult for a single product to gain widespread adoption.

This is where custom software can help! With custom travel apps and software, businesses and entrepreneurs alike can quickly take on the unique challenges of their customers and provide flight comparison services, travel insurance, and hotel booking services to create a seamless travel management platform and quickly fill gaps in the market.

In this article, we’ll take a look at the different types of apps and software solutions available to the travel industry, the features these apps should have, and make some predictions for the future of this fast-paced industry.

The State of Software and Applications in the Travel Industry

Problems software and apps can solve in the travel industry.

Today, the travel industry is rapidly changing and growing to offer new and exciting experiences for their customers. Many travel companies are investing in technology to improve their operations and provide a better experience for their customers. To this end, businesses in the travel industry can adopt software and applications to improve their customer service and reduce costs. The following are some examples of how companies use software and applications to improve their operations:

– Improve the Booking Experience: Software and applications can be used to improve the travel booking experience by giving customers the ability to search for flights, hotels, and vacation packages without the need for human interaction. Software can automatically suggest offers that match the customer’s needs, reduce the time spent on the search, and save the company on marketing costs.

– Automate Tasks: Software can be used to automate some of the routine tasks that travel agents perform so that they can focus on the unique needs of their customers. For example, travel agents can use software to find the cheapest flights on a customer’s route so they can offer better deals, or they can use software to check if a flight is delayed so they can alert the customer if it is better to cancel or reschedule the flight.

– Elevate Customer Service: Software can be used to improve the travel agents’ customer service by giving them the ability to better serve their customers’ needs. For example, software can be used to schedule appointments, send emails to customers, and track the customer’s feedback.

– Remote Destination Exploration: A travel app can offer travelers the opportunity to explore remote destinations without leaving their homes. This can be accomplished by offering exploratory content for destinations that travelers may not otherwise be able to visit.

– Incentives & Offers: A travel app could offer travelers incentives and discounts for traveling to new destinations. For example, the app might offer a discount for purchasing a plane ticket to a new country, or it might offer a free hotel stay for visiting a new city. If the app has location-based features, it should also offer discounts for traveling to nearby cities. The app should connect all of these discounts and incentives into one platform so that the traveler can easily view the available rewards and book their travel.

The Market for Travel Apps Today

The market for travel applications and software has exploded in recent years. This is partially due to the popularity of smartphones and tablet computers, as well as the growing use of social media as a travel-planning tool. Travelers are now more likely than ever to use their phones to book flights, hotels, and rental cars, as well as to connect with other travelers on their trip.

Travel applications and software are now available for every major operating system and can be used on almost any device. Many users also prefer to use travel services with a free trial, which allows them to see how the service works before deciding whether or not to purchase. The growth of this market has led to increased competition and therefore a need for more innovative and unique applications and software.

• 84% of airlines worldwide expect to trial AI technologies in the next three years.
• 26% of travel and hospitality companies worldwide are using chatbots.
• The most downloaded online travel agency app worldwide is booking.com
• 21% of global travelers have used travel agent apps since Covid-19.
• 30% is the average 90-day retention rate of hospitality and tourism apps worldwide.
• 61% of travelers in the U.S. have booked and paid for travel through their smartphone within the past year, and 64% are using their smartphones in route to their destination.
• On average, U.S. leisure travelers use 7-8 apps throughout their searching, booking and in-destination travel experience, with maps (52%), weather (51%), and branded airlines (50%) topping their list of most widely used apps.
• The top three most important features identified in their travel apps are real-time flight alerts throughout their journey (65%), being able to see an entire trip itinerary in one place (64%), and the ability to search & book flights (63%).
• More than half of U.S. leisure travelers would prefer to use an app for adding extras to their bookings on-the-go (54%); and the ability to pay using Apple/Android pay (Touch ID) within their travel apps is an important feature for 42% of U.S. travelers.
• 44% of candidates surveyed have used voice to search for some part of their trip, up 3% from the previous year; and, 20% of travelers from the U.S. consider voice search to be a great influencer while traveling.
• 39% want to use a digital room key to unlock their hotel room door from their smartphone; and 36% said they prefer the option to check in to their hotel via an app, rather than at a reception desk.
• 70% of U.S. leisure travelers indicated they would happily use biometric scanning to bypass or minimize time spent waiting in security lines.
• Two-thirds (66%) of U.S. travelers agree that digital boarding passes make leisure travel “so much easier”.
• Almost half of travelers surveyed from the U.S. also desire the ability to ‘Live chat with a travel representative from their favorite travel app’ (49%).

Types of Travel Apps Being Built Today

We’ve discussed some of the areas that applications and software can be useful in, and we’ve touched on what the market for this technology looks like. But what kind of apps are currently being built today, and how do they help travelers? In this section, we’ll breakdown some of the most popular application types in development for this industry.

Travel Planning App

A travel planning app is an application for booking travel reservations, tracking loyalty points, and browsing travel packages. A travel planning software package can be used by travel agencies, travel suppliers, and consumers. Some travel planning applications are specifically designed for use by travel agencies, while others are designed for individual consumers.

Examples of travel planning apps include Expedia , Orbitz , and Travelocity .

Deals Alerts App

Deals alerts are tools that enable travel companies to make money by sending interested customers to partner sites. Deals alerts are usually implemented as browser plugins or mobile apps that notify customers about special deals even when they’re not actively searching for travel. These alerts are meant to augment normal travel search engines, not replace them.

There are many different types of deals alerts. The most basic deal alerts are the simplest form. They might only tell customers about their local deals, or they might tell customers about deals that are only available for a limited time. They might show customers the cost of the deal or just the name of the company that is offering the deal.More advanced deals alerts are more personalized. These alerts take the customer’s current location into account as well as their current search engine results. They can also take into account the customer’s previous purchases and tailor alerts to the customer’s interests.

Examples of travel planning apps include Scott’s Cheap Flights , Skyscanner , and Hopper .

Virtual Tour App

Virtual tours are 360-degree videos that allow users to experience a location before visiting it in real life. Virtual tours are similar to panoramic photos, except that they are made using special cameras (360-degree cameras), special stitching software, and 3D animations. Virtual tours are used by real estate agents, travel companies, hotels, travel agencies, and others in the travel industry to provide interactive experiences for their customers.

Examples of virtual tour apps include AirPano , National Museum of Natural History Virtual Tours , and The Hidden Worlds of the National Parks .

Currency Conversion App

A currency conversion app for the travel industry is any app that allows users to convert currency on their phones. Some currency conversion apps are tied to specific currencies, like the Euro. Other currency conversion apps are linked to multiple currencies, like the USD, the Euro, the Japanese Yen, the British Pound, and the Australian Dollar. This type of app can be used for many purposes, but it is most commonly used by people traveling abroad. Travelers use currency conversion apps to convert their home currency into the currency of the country they are visiting. They can use this converted currency to pay for food, transportation, and lodging.

Examples of currency conversion apps include Money Converter+ , Xe Currency Converter , and Currency .

Translation App

A translation app for the travel industry is a mobile application that allows travelers to translate words from their native language to the language of their destination. For example, a translation app for the travel industry might allow a German traveler to translate a word from English to Italian while they are in Rome.

Examples of translation apps include iTranslate , Google Translate , and SayHi Translate .

Facilities Finder App

A facilities finder app is a mobile application that allows users to search for and locate nearby hotel and airport facilities. These apps typically include a database of nearby amenities and other businesses, including restaurants and shops. The exact functionality of these apps can vary greatly, and their design can be very specific to the industry that they serve. For example, a facilities finder app for the travel industry would look very different than a facilities finder app for the real estate industry.

Examples of facilities finder apps include Flush , HotelTonight , and AroundMe .

Navigation Apps

A navigation app is a smartphone app that customers can use to navigate through airports, train stations, and other crowded buildings. They are especially useful for the visually impaired. Most navigation apps use GPS signals to calculate the user’s location, and they rely on Google Maps or similar digital maps to show the user the way to their destination. Some navigation apps are capable of estimating travel time based on current traffic patterns, while others can direct the user directly to their destination (and avoid detours) based on the shortest path. Some navigation apps also include public transit information, allowing users to navigate buses and trains in addition to cars and pedestrians.

Examples of navigation apps include Waze , Kamoot , and HERE WeGo .

Social Networking Apps

A social networking app for the travel industry is an application that allows travelers to connect with each other. They might use this app to find new travel buddies, tour guides, or even roommates. This app differs from a traditional social network because its primary purpose is to connect travelers with others who are far away.

Examples of social networking apps include Travello , Couchsurfing , and TravelBuddy .

Travel Security Apps

A travel security app is a mobile application that provides travelers with safety and security assistance while they are on the go. Travel security apps provide features like safety and security notifications, emergency assistance, crowdfunding for travel expenses, and travel record-keeping. They also provide features like personal safety and security checklists and important contact details like emergency contact numbers and local embassy and consulate information. These apps can be beneficial to travelers because they put safety and security information in the hands of those who need it most. This keeps travelers from being as vulnerable as they would be without the app.

Examples of social networking apps include Sitata Travel Safe , NordVPN , and bSafe .

Flight Tracking App

A flight tracking app for the travel industry is a mobile app that provides users with real-time information about their flights. Flight trackers were traditionally used by airline employees, but in recent years they have been adapted for public use. Some apps provide a simple, text-based list of flights, while others have a more complicated design. They will typically show a map highlighting the path of a flight and display all of the relevant information about that flight in a table below the map.

Examples of social networking apps include Flightradar24 , FlightAware , and FlightStats .

Features That Travel Apps Should Have

• Limited Human Intervention – An app built for the travel industry should have limited human intervention because transportation is a time-sensitive industry. You are far more likely to make a reservation or buy a ticket for a flight if you are able to complete the process quickly. This is why airlines are willing to pay for tools that can pre-populate forms with their own data, rather than force users to enter their data manually.
• Climate & Weather Updates – The app should offer climate and weather updates because travelers want to know what to expect at their destination before they even arrive. By providing up-to-date information about the climate and weather, the app can help travelers pack more efficiently, plan their days more effectively, and minimize their stress. Once travelers start arriving at their destination, the app can provide live updates about the climate and weather at that particular moment.
• All-in-one Travel Booking – An all-in-one travel booking app can make it easier for travelers to plan their trips. A user can enter the destination, the dates, and the number of travelers in one place, and then see all of the available travel options. This eliminates the need to enter information into multiple forms in order to compare flights, hotels, and rental cars.
• Real-time Tracking – An app for the travel industry should offer real-time tracking because it allows travelers to make better decisions. For example, if a traveler knows their flight is delayed, they might want to take a cab to the airport instead of the train. If they know they will arrive at the airport late, they might want to change their flight to the next day. Real-time tracking allows travelers to act quickly based on the most accurate information.
• Intelligent Booking System – An intelligent booking system will be able to recommend the best flight options based on the user’s personal preferences, help the user book or change reservations with a single click, and compare the prices of several vendors, allowing the user to find the best deal available.
• Geolocation – An app built for the travel industry should have geolocation for several reasons—it can be used to connect users with nearby businesses, create an in-app map, create location-based reminders, provide turn-by-turn navigation, connect with local businesses, and provide weather alerts.
• Trip Reviews –  Trip reviews are a primary source of information for travelers. They allow travelers to read and write reviews of hotels, restaurants, tours, and excursions. They help travelers to decide where they will stay and what they will do during their vacation. Reviewers can also give a particular venue a star rating, indicating the level of quality that they experienced at that business.
• Transaction Streamlining – An app built for the travel industry should offer transaction streamlining for two reasons. First, the app should streamline the process of booking a trip because this is the most important transaction that happens in the travel industry. Second, the app should streamline the booking process to reduce the number of steps that a user has to take to complete a booking. This will allow the user to complete the booking quickly, without feeling like they are wasting time.