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What to Do If You Miss Your Connecting Flight — Including How to Get Compensated

Even the most well-planned travel days can be disrupted by a delay or cancellation. Here's what to do.

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You’ve purchased a plane ticket, packed your bags, and are ready to start your vacation. But then, you miss your connecting flight. Now what?

Even with the best planning, missed connections and flight delays may happen — just over 22 percent of all flights have been delayed this year by at least 15 minutes, according to the Department of Transportation . Missed connections and delays can be stressful, but if you’re prepared, you’ll be able to handle them like a pro. 

Here’s what you need to know if you miss your connecting flight due to a delay, including whether or not you’re entitled to compensation and how to get that money.

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What to Do If You Miss a Connecting Flight Due to a Delay

Missing a connecting flight due to a delay can be stressful for even the most seasoned travelers. Knowing what to do ahead of time can ease some tension and help you act quickly to get rebooked on another flight as soon as possible.

Most travelers head to the airline’s customer service desk once they miss a connection. If there are widespread problems and lots of passengers have been delayed, these lines can be substantial. 

While you’re waiting, be proactive and check your airline’s app to see if you can rebook yourself. You may also want to get on the phone with your airline’s customer service team, as they may be able to assist you sooner than the airport agents. Lastly, it can’t hurt to reach out to your airline via social media. 

You’ll have a better chance of resolving any issues quickly by reaching out to the airline through multiple channels rather than solely relying on the airport customer service desk.

When talking to the airline representatives to get rebooked on a new flight, it’s important to stay calm and polite. Jordan Rush, travel advisor, owner of Explorateur Travel, and a member of the American Society of Travel Advisors, has a simple but important piece of advice. “A great attitude will work wonders,” she says. “Travel hiccups are out of everyone’s control. Working through it with positivity will still allow you to enjoy the journey, even though it may be a bit overwhelming.”

Hinterhaus Productions/Getty Images

Find Out If You're Entitled to Compensation for a Missed Connecting Flight

Whether or not you’re entitled to compensation for a missed connection depends on who is at fault.

If you're the one responsible, you won't be be entitled to compensation. The airline may choose to accommodate you by booking you on another flight, but that’s their discretion, and you may be on the hook for change fees or even fare differences.

If you miss a connection because your first flight was delayed, you’re entitled to compensation depending on what caused the delay.

If the airline is at fault for the delay (due to circumstances like maintenance, crew problems, refueling, cabin cleaning, and baggage holdups), you’ll be rebooked on another flight on the same airline at no additional cost. Some airlines (Alaska, American, Delta, Hawaiian, JetBlue, and United) will also rebook you on a different airline if needed.

If the delay is significant, passengers are entitled to a ticket refund if they choose not to accept the rebooking options. Unfortunately, there’s no standard amount of time that constitutes a “significant” delay, according to the Department of Transportation , so claims are handled on a case-by-case basis.

If a flight is delayed for three hours or more, passengers are entitled to a meal or meal voucher. If there’s an overnight delay, most major U.S. airlines (with the exception of Frontier) will provide a hotel stay and transportation to and from the property. 

If the missed connection was caused by a delay outside of the airline’s control, including things like weather and air traffic control issues, passengers are, unfortunately, not entitled to any compensation. 

How to Claim Compensation for a Missed Connection

If you’re entitled to a meal, hotel, or transportation voucher due to a delayed or canceled flight, you’ll need to request it at the airline’s customer service desk, as these are usually not handed out automatically. 

If the airline runs out of vouchers (as can happen during widespread delays), passengers should submit receipts to claim reimbursement for reasonable hotel, meal, and transportation charges.

These can be submitted, along with requests for a refund if you choose not to accept the rebooking options, to the airline’s customer service email address. If an email address isn’t available, try the airline’s live chat or feedback form, or call the customer service number to inquire about reimbursement.

photobyphotoboy/Getty Images

Flight Insurance for a Missed Connection

Having the right flight insurance can help cover expenses in the event of a missed connection or delayed flight, and you may already have a policy without realizing it. 

Many of the most popular travel rewards credit cards include trip delay coverage as a benefit. These policies cover expenses resulting from a delay or cancellation, like hotel accommodations, food, and essential toiletries.

Even better, credit card coverage protects passengers from delays caused by a wide variety of events that aren’t taken care of by the airline, including severe weather. Here are some great options with coverage of up to $500 per trip that kicks in after a six-hour delay:

• Capital One Venture X Rewards Credit Card
• Chase Sapphire Reserve
• Delta SkyMiles Reserve American Express Card
• Platinum Card From American Express

If you want to use the trip delay protection from any of these cards, all or part of your flight must be purchased with the card.

Alternatively, some passengers prefer purchasing a separate flight insurance policy to protect themselves against flight delays, missed connections, and flight cancellations.

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How to Submit a Chase Trip Delay Claim + My Experiences

August 26, 2019

10xTravel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

Note: Some of the offers mentioned below may have changed or may no longer be available. The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. You can view current offers here .

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We’ve written before about credit cards that offer Trip Delay Protection , which can reimburse you for expenses in case you experience a long delay while traveling. Today, we’re going to do a deep dive on what this protection looks like for Chase credit cards. Here’s how to know if you have this coverage, and what you need to do to use it.

What is Trip Delay Protection?

As with all credit card benefits, the best place to start is the credit card’s “Guide to Benefits”. Chase calls their coverage “Trip Delay Reimbursement”, and here’s what you’ll find if you look that up in the Chase Sapphire Preferred benefits guide (underlining added):

Trip Delay Reimbursement covers up to a maximum of five hundred ($500.00) dollars for each purchased ticket for reasonable expenses, on a one-time-basis, incurred if your Covered Trip is delayed by a Covered Hazard for more than twelve (12) hours or requires an overnight stay . To be eligible for this coverage, you need to purchase either a portion or the entire cost of your Common Carrier fare using your Account. Coverage is in excess of any expenses paid by any other party, including applicable insurance.

Chase Sapphire Preferred® Card

bonus points

after you spend $4,000 on purchases in the first 3 months of account opening.

Annual Fee: $95

A Covered Trip  is a period of travel that doesn’t exceed three hundred and sixty-five (365) days away from your residence to a destination other than your city of residence. A Covered Hazard  includes equipment failure, inclement weather, labor strikes, and hijacking or skyjacking. A Common Carrier  is any land, water, or air conveyance that operates under a valid license to transport passengers for hire and requires purchasing a ticket before travel begins. It does not include taxis, limousine services, commuter rail or bus lines, or rental vehicles.

Pro tip: Those with the Chase Sapphire Reserve® and The Ritz-Carlton (no longer available for application) are eligible for reimbursement after a 6-hour delay instead of 12 hours.

Chase Sapphire Reserve®

Chase Ultimate Rewards® Points

after you spend $4,000 in 3 months

Annual Fee: $550

Which Chase Cards Offer Trip Delay Protection?

• Chase Sapphire Reserve® Card
• Marriott Bonvoy Boundless® Credit Card
• The Ritz-Carlton Card
• The World of Hyatt Credit Card

Who is covered?

You (the cardholder), your spouse, and any dependent children under age 22.

What expenses does it reimburse?

Chase is pretty vague on this: they say you can be reimbursed for   “ reasonable additional expenses, including but not limited to meals, lodging, toiletries, medication and other personal use items that you encounter due to a Covered Hazard delay.” Keep in mind they’re the ones who decide what’s reasonable, so don’t go too overboard!

An important note: this protection does not  cover prepaid expenses – for example, if you paid in advance for a hotel room and you aren’t able to use it because you arrived at your destination a day late, you can’t get reimbursed for the unused hotel night.

How do I request reimbursement?

Claims management for Chase card benefits is managed by a third-party company called Card Benefit Services . Start a claim by going to their website.

Click on the ‘New Claim’ button, then enter your name and credit card number. They’ll use this to identify which card you have and show you the different types of claims you can file.

This is the list that appears for Chase Sapphire Reserve® cardholders – if you have a different credit card, you’ll see different options. Select “Trip Delay,” then click Next.

Enter your name and contact information, then click Continue.

Next, you’ll need to enter your flight details and explain the reason for the delay.

Once you’ve provided this information, you’ll be taken to a screen full of upload buttons to provide documentation.

It may seem overwhelming, but keep in mind that not everything listed will apply to every claim. (On the other hand, you might also be asked for additional documents not listed on this screen.)

You’ll definitely need to provide the following:

• A copy of your itinerary, from the airline or travel agency you booked through .
• A statement from the airline (or other common carrier) about why your flight was delayed or canceled.  If you can, ask for this at the gate – often this is referred to as a “Military Excuse.” If you aren’t able to get this on the day of travel, reach out to your airline’s customer service department through their website or social media and ask for a statement.
• A charge receipt showing that at least part of the trip was charged to your eligible Chase credit card. (It’s probably worth submitting both your airline receipt and your credit card statement showing the charge, just to be safe).
• Receipts for your expenses . Everything you want to get reimbursed for will require a receipt. Try to get itemized receipts whenever possible rather than just credit card charge slips (though they will accept charge slips for meals, as long as it’s under $50 per person.)

It’s okay if you don’t have all those documents ready when opening your claim – you can return to the website anytime to upload more documents. You can also send documents via email to [email protected]  – just make sure to include your claim number.

Chase will accept charge slips for meals, as long as it’s under $50 per person.

What happens next?

After you submit your claim, a claims examiner will review the documents you’ve submitted (theoretically within 5 business days, but expect to wait a couple of weeks). You’ll then receive a letter (typically via both email and US mail) explaining what additional information they need, if any.

Once they’ve received everything to their satisfaction, you’ll get a message saying your claim has been approved and directing you to a website to select whether you want to receive your reimbursement via paper check or direct deposit. After you’ve made that selection, it should only take a few days to receive your reimbursement.

My Experiences

I travel quite a bit, and I always make sure to book my flights with a card that offers trip delay coverage — usually my Chase Sapphire Reserve®. In the past year, between myself and my parents, I’ve submitted four trip delay claims. Here’s a little detail on how they all worked out.

• Missed connection causing overnight in Philadelphia (PHL) — My mom’s flight from Madrid to Philadelphia was delayed, so she missed her connection back to Detroit (DTW) and had to spend the night in Philly. The only charge was the night at the hotel. This claim was easily approved.
• Diverted flight to Indianapolis (IND) — My parents were flying back from New Orleans (MSY) to Grand Rapids (GRR) via Chicago Midway (MDW) on Southwest. Their flight diverted to Indianapolis. It’s not that far of a drive from Indianapolis to Michigan, so they decided to rent a car and drive home instead of fly to Chicago, spend the night there, and then fly to Grand Rapids the following day. This claim was easily approved.
• Canceled flight due to Boeing737 MAX groundings — My dad was due to and from Colorado to visit me right around the time all B737 MAXs were grounded, and his return flight was canceled. He was rebooked onto a later flight the same day but was delayed by over six hours. We had additional meal expenses, but not much else. This claim is still pending with Chase because they are having trouble verifying that his flight was actually canceled, so I need to request another letter from Southwest.
• Missed connection causing a double overnight in two different locations — This is by far the most complicated trip delay claim I’ve ever submitted. I was on a delayed flight that caused me to miss my first connection. The flight from my second connection only operates twice per week, so by missing my first flight, there was no way to actually make it to my destination for 3 days via air. Instead, I was flown into the nearest airport, about 6 hours by train from my destination. I had to spend one night in London and one night in Algiers. I also had meal expenses, needed to get a new shirt since my clothes were checked, and pay for some transportation. Overall, the total spent was a little over $500, but Chase did reimburse up to $500 as stated in their terms. I had to call them in order to explain in detail why I was asking for reimbursement for two hotel nights.

Bottom Line

Just for my family, booking our travel on the Chase Sapphire Reserve® card has saved us around $1,400 in delayed travel expenses over the past year. Even if you’re not on board with paying a high annual fee like the Sapphire Reserve has, it makes sense to get a card that offers trip delay coverage if you travel. Having a card cover these expenses takes the sting out of a travel day not going as planned.

New to the world of points and miles? The Chase Sapphire Preferred® Card is the best card to start with.

With a bonus of 60,000 bonus points after you spend $4,000 on purchases in the first 3 months of account opening. , 5x points on travel booked through the Chase Travel SM Portal and 3x points on restaurants, streaming services, and online groceries (excluding Target, Walmart, and wholesale clubs), this card truly cannot be beat for getting started!

Editors Note: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

Capital One Venture X Rewards Credit Card

Venture Miles

after you spend $4,000 in purchases in the first 3 months.

American Express® Gold Card

Membership Rewards® Points

after you spend $6,000 on eligible purchases with your new Card within the first 6 months. Plus, receive 20% back in statement credits on eligible purchases made at restaurants worldwide within the first 6 months of Card Membership, up to $100 back. Limited time offer. Offer ends 11/6/24.

Matt Fitzgerald

23 Minute Read

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Alexander Yu

24 Minute Read

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The Guide to Chase Sapphire Reserve’s Travel Insurance Benefits

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Table of Contents

1. Trip cancellation/trip interruption insurance

2. trip delay reimbursement, 3. baggage delay insurance, 4. lost luggage reimbursement, 5. auto rental collision damage waiver, 6. roadside assistance, 7. travel and emergency assistance, 8. travel accident insurance, 9. emergency evacuation and transportation, 10. emergency medical and dental benefit, what if coverage is insufficient, the bottom line.

The last thing anyone wants to think about when going on vacation is getting into an accident, experiencing a trip delay, or having a bag lost or stolen. However, accidents happen, and being prepared before you travel can save you a lot of headaches. If you have the Chase Sapphire Reserve® , you already have free travel insurance. Take a moment to familiarize yourself with these benefits so that you don’t unnecessarily purchase a standalone travel insurance policy.

Here’s what you need to know about the travel insurance benefits offered by the Chase Sapphire Reserve® .

Note that to benefit from the protections outlined here, your trip must have been purchased with your Chase Sapphire Reserve® or with Chase Ultimate Rewards® points earned from that card.

Although these two benefits are grouped together, they are slightly different.

Trip cancellation insurance covers you before your trip begins. If a covered loss prevents you from traveling on your trip, Chase will reimburse you or your immediate family members up to $10,000. If the trip was booked using Chase Ultimate Rewards® points, reimbursement will be in the form of points.

Trip interruption insurance begins the moment your trip starts, including on the way to the point of departure or after departure. If a loss results in the interruption of your trip, this benefit offers up to $10,000 in reimbursement for cardholders and immediate family members. Reimbursable expenses include change fees as well as prepaid and nonrefundable airfare, hotels and cruises.

Valid reasons include:

Accidental bodily injury, death or illness experienced by the cardholder, a traveling companion or an immediate family member of the cardholder.

Extreme weather that prevents the start or continuation of a trip.

Terrorist attack or hijacking.

Court subpoena or jury duty that can’t be waived or postponed.

Quarantine orders from a physician.

Bankruptcy of the cardholder’s travel agency, tour operator or travel provider.

Chase has identified various occurrences that are not covered, such as cancellations/interruptions due to changes in plans or financial circumstances, pre-existing medical conditions, war, traveling against doctor’s orders or trips longer than 60 days.

The primary cardholder as well as immediate family members not traveling with the cardholder are also protected. The fact that Chase provides coverage to family members even if they aren’t traveling with the primary cardholder is a unique and important point.

The maximum reimbursed amount for this benefit is $10,000 per covered trip, $20,000 per occurrence and $40,000 per 12-month period. Claims must be filed within 20 days of the occurrence. In the event of a medical issue resulting in trip cancellation, cardholders must inform the trip supplier within 48 hours.

» Learn more: The majority of Americans plan to travel in 2022

If your trip is delayed by more than six hours or requires an overnight hotel stay, you (and your family) are eligible for reimbursement up to $500 per person. Reimbursable expenses include meals, lodging, toiletries, medication and other personal use items.

Your trip will be covered as long as you are away from home for fewer than 365 days. Coverage is limited to one event per trip.

Covered events include:

Equipment failure.

Extreme weather.

Labor strikes.

Hijacking or skyjacking.

If a covered hazard was public or known to the cardholder before departure, reimbursement will not be provided. Coverage applies to the cardholder, a spouse or domestic partner and dependent children under age 22.

Claims must be filed within 60 days of the delay, and supporting documents must be submitted to Chase within 100 days of the delay.

» Learn more: What you need to know about Chase's trip delay insurance

If your bags are delayed by more than six hours, this benefit will cover up to $100 per day for up to five days for essential purchases like toiletries and clothing. Coverage applies to the cardholder, a spouse or domestic partner and immediate family members (even if they are not traveling with the cardholder).

There are several expenses that are specifically called out as not covered, including contact lenses, glasses or hearing aids. It’s always best to check the fine print of this policy before expecting reimbursement for your purchases.

You need to file a claim within 20 days of the delay and provide supporting documentation to Chase within 90 days of the delay.

» Learn more: Baggage insurance explained

Lost luggage reimbursement protects you in the event that your luggage is lost by the carrier or you incur costs to repair/replace baggage that is damaged by the carrier. Coverage is up to $3,000 per passenger and applies to the cardholder and immediate family members (even if the cardholder is not traveling on the trip).

The benefit includes a reimbursement of up to $500 per person for jewelry, watches, cameras, video recorders and other electronic equipment.

You must report the loss/damage immediately to the common carrier, and proof of the report must be included with the claim. Claims must be submitted within 20 days of the occurrence, and supporting documents need to be supplied within 90 days of the occurrence.

This auto rental collision damage waiver covers up to $75,000 in case of a car accident or theft when traveling within the U.S. or abroad. This benefit applies to rental periods up to 31 days.

Covered costs include:

Physical damage/theft of the rental car.

Towing charges to move the car to a repair shop.

Valid loss-of-use costs incurred by the car rental company.

This coverage is primary, which means that you do not need to purchase supplemental coverage or get your own insurance company involved in case of an accident. Importantly, if you accept the collision damage waiver offered by the car rental company, you will not be eligible for this benefit.

Covered persons include the cardholder, who must be listed as the primary renter, along with additional authorized drivers added to the rental agreement.

There are many vehicles that are not eligible for coverage, including:

Antique cars.

Vans built to transport more than nine people.

Motorcycles and trucks.

Motorbikes.

Limousines.

Recreational vehicles.

You must contact the benefit administrator immediately to report an accident or theft, and completed claim forms must be submitted within 100 days of the damage/theft. Any remaining supporting documents must be received within 365 day of the occurrence.

» Learn more: What your credit card rental car coverage doesn’t include

This benefit provides various roadside assistance services while traveling within the U.S. and Canada. Cardholders are covered up to $50 per incident four times per year for the following services:

Battery boost.

Flat tire service.

Fuel delivery.

Lockout assistance.

Coverage applies to the cardholder driving his/her own leased or owned car. Note that coverage is not available in areas that are not regularly traveled (off-road areas) or for heavy trucks/trailers and commercial vehicles.

To use Roadside Assistance, call 1-866-860-7978. The service is available 24 hours a day, 365 days a year.

If you’re traveling and need any sort of emergency assistance (refilling a prescription, legal referrals or translation services, to name a few), this benefit is also available 24/7. Referrals are provided free of charge, but cardholders are liable for any costs incurred for using the recommended services.

Coverage applies to the cardholder, their spouse/domestic partner and dependents under age 22.

The following services are offered:

Emergency message service.

Medical referral assistance.

Legal referral assistance.

Emergency transportation assistance.

Emergency ticket replacement.

Lost luggage locator service.

Emergency translation service.

Prescription assistance.

Valuable document delivery arrangement.

Pre-trip assistance (offers information on exchange rates, local currency, health precautions and ATM locations).

We hope that our NerdWallet readers never have to rely on this benefit. The Chase Sapphire Reserve® ’s travel accident insurance provides up to $1 million in coverage for accidental death or dismemberment and loss of speech, sight or hearing. This benefit comprises two types of insurance:

Common carrier travel accident insurance — Applies when an accident is sustained when entering, exiting or riding as a passenger on the common carrier (airplane, train, cruise ship or bus). The maximum payout is $1,000,000.

24-hour travel accident insurance — Applies to any loss sustained starting on the departure date and ending on the return date. The maximum payout is $100,000.

Note that you cannot be reimbursed under both policies, and any payment received will be for the largest eligible benefit. Chase includes a list of events that are not eligible for coverage, such as:

Illegal acts committed by the covered person.

Emotional trauma.

Mental or physical illness.

Skydiving and flying on non registered aircraft.

Claims must be filed within 20 days of the occurrence, and supporting documentation needs to be provided within 90 days.

» Learn more: 4 best credit cards for travel insurance benefits

If you or any member of your immediate family get sick or injured on vacation and require emergency evacuation, this benefit will cover costs up to $100,000. Examples of covered services can include ambulance transportation (air and land), medical supplies and private motor vehicles.

To be eligible for coverage, a licensed physician must approve the emergency evacuation. Furthermore, all transportation arrangements need to be made by the benefit administrator. The length of the trip must be between five and 60 days, and you must be 100 miles or farther from home.

Travel for medical treatment is not covered and neither are nonemergency services or experimental treatments.

Coverage extends to the cardholder, their spouse/domestic partner and dependent children under the age of 18 (or 25 if a full-time student at an accredited institution).

A completed claim form and supporting documentation need to be submitted within 180 days of the event.

This benefit provides coverage during vacation of up to $2,500 for emergency medical or dental expenses that are not covered by your medical insurance. Cardholders are responsible for a $50 deductible.

If a physician determines that you cannot travel as a result of a medical or dental emergency, this benefit will reimburse you up to $75 per day for up to five days at a hotel. The trip must be between five and 60 days and you must be 100 miles or further from home.

Covered expenses include:

Services of a qualified doctor, nurse, dentist or osteopath.

Hospital/operating room costs.

Anesthesia, X-rays or lab tests.

Ambulance transportation.

Coverage applies to the cardholder, their spouse/domestic partner and legally dependent children under the age of 18 (or 25, as long as the child is a full-time student at an accredited institution).

Chase has also outlined certain expenses that are not covered:

Nonemergency services.

Experimental care.

Services in countries that the U.S. deems as unsafe for travel.

With regard to countries deemed unsafe for travel, the card's terms single out the following countries:

Afghanistan.

El Salvador.

Kampuchea (Cambodia).

North Korea.

Be sure to review the U.S. Department of State's travel guidelines for your destination before deciding to rely on this coverage, as travel advisories could be applied to countries beyond those listed above.

If an emergency occurs, you must contact the benefit administrator immediately. A completed claim form and supporting documentation needs to be submitted within 180 days of the emergency.

» Learn more: Travel medical insurance: Emergency coverage while you travel internationally

If you don’t have a premium travel credit card that offers trip insurance or feel that the protections offered by the Chase Sapphire Reserve® are insufficient, take a look at the insurance policies offered for your state. You can either check directly with an insurer you already know or browse an insurance comparison site, like Squaremouth.

Typically insurance comparison sites offer many options to choose from, including standalone medical insurance, Cancel For Any Reason , and long-term trip insurance.

The Nerds analyzed several factors before naming the Best Travel Insurance Companies . This can be a good first place to start understanding your coverage options.

Deciding which policy is best always depends on your particular circumstances, which benefits you’d like to have and the duration of your trip.

» Learn more: How to find the best travel insurance

The Chase Sapphire Reserve® is a premium travel card that offers several key travel insurance benefits. Although we hope you never need to use them, it’s good to know that the coverage is there.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Wells Fargo Autograph℠ Card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

On a similar note...

What Happens If You Miss Your Flight? 5 Things You Should Know

• Contact the airline immediately - varied contact methods are available
• Inquire about the airline's flat-tire policy for rebooking
• Know your passenger rights for potential compensation and rebooking opportunities

Have you ever missed your flight? Was it due to a delayed connection or because you failed to get to your airport on time? USAToday reports that an average of 2% to 8% of passengers miss their flight. There may be several reasons. But what should passengers do when a flight is missed?

There is no need to panic. There are several ways to navigate through a missed flight. This article highlights some useful tips in case of a missed flight.

Report to the airline

The airline must be contacted as soon as possible.

Depending on when you realize you will miss your flight, the airline may or may not be aware of it. The first thing to do is inform the airline that you have missed or will miss your flight. Passengers must inquire about airline policies for rebooking.

Did you miss your flight due to a delayed connection? Or was it because you failed to arrive at the airport or your gate on time? Airline policies differ based on the circumstances. In some instances, passengers may be able to rebook their flights thanks to the flat-tire policy that many airlines follow.

AnadoluJet Passengers Jump From Jet Bridge To Catch Missed Flight

Inquire about airlines’ flat-tire policy, policies differ based on airlines and routes.

As reported by The Points Guy , the airlines’ flat tire rules allow passengers to claim rebooking on later flights if they miss their original flight. Most US airlines allow passengers to be rebooked on a later flight without a change fee. Some airlines, like Southwest, provide a free rebooking window within 30 minutes of the original departure time. It is important for passengers to know the airline policies to make an informed decision about rebooking.

Low-cost airlines, such as JetBlue, ask passengers to forfeit the non-refundable portion of the ticket. Some reports suggest that the airline may allow rebooking at no charge on a case-by-case basis. Therefore, passengers must contact their airlines when they know they will miss or have already missed the flight.

What Are Minimum Connection Times & Why Do They Matter?

Does it affect your connection, further connection(s) may also be missed.

• Is the connecting flight affected?
• Same airline for connecting flight(s)?
• Partner airline?
• Is it the same ticket itinerary?

This is the first thing missed-flight passengers must ask themselves. Do you have a connecting flight onward? If yes, passengers must know if the onward connection is with the same airline, a partner airline, or a completely different airline. Also, was your trip booked as a single ticket with one or more airlines? Or did you purchase a different ticket altogether?

Depending on the situation, it is important to inform the existing airline personnel to rebook you for this flight and fix onward flights. Airlines will usually automatically change the remaining itinerary until the destination. When rebooking, with or without a fee, passengers must ensure that the final destination on the new ticket is correct.

How Long Do I Need To Connect At Amsterdam Schiphol Airport?

Where would my checked luggage go, passengers must inquire about or request checked luggage.

In most countries, aviation laws mandate airlines to unload the checked luggage of passengers who do not show up for their flights. For example, if you checked your luggage at the airport and went to your departure gate. But somehow, you do that, and you get on the plane, your luggage must be unloaded before the aircraft departs.

It is the passengers’ responsibility to check whether their luggage will stay in the airport hold until the next flight or it must be collected and checked in again before the next flight. Missed flights are one of the major reasons for lost luggage, particularly at busy airports. Passengers must inquire with the airline and request to retrieve their luggage when the time between flights is long.

What Should You Never Pack In Your Hold Luggage For A Flight?

Know your rights, passengers must know airline rules and policies.

Unless you’re late to the airport, in which case you don’t have any real rights, passengers must know their rights if a flight is missed. Passenger rights also mean knowing if missing a flight was within the airline’s control. If so, the airline will rebook passengers for a later flight and provide accommodation, food vouchers, and taxi fare if necessary.

It is not uncommon for passengers to miss their connection because an earlier flight was delayed. For some international flights, passengers may receive even greater compensation - a portion of their ticket fare refunded. The bottom line is to know who is responsible for the missed flight. And if it is the airline, know your rights to receive compensation and get rebooked.

Turkish Airlines Announces Free Stopover Accommodation

Have you ever missed your flight? Did you get rebooked? Share your experience in the comments section.

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Guide to chase sapphire® travel insurance.

Planning a vacation or honeymoon can be exciting. That excitement might include the worries that something unexpected could interrupt those plans. The following overview of Chase Sapphire travel protections may make your next trip less stressful if you are a cardmember.

How does Chase Sapphire travel protection work

Certain benefits that may give you peace of mind when using your card for travel are available to Sapphire Reserve and Sapphire Preferred ® cardmembers:

• Travel and Emergency Assistance Services: If you run into a problem away from home, call the Benefit Administrator for legal and medical referrals or other travel and emergency assistance. (You will be responsible for the cost of any goods or services obtained.)
• Trip Delay Reimbursement: If your common carrier travel is delayed more than 12 hours (six hours for Sapphire Reserve) or requires an overnight stay, you and your family are covered for unreimbursed expenses, such as meals and lodging, up to $500 per ticket.
• Trip Cancellation / Interruption Insurance: If your trip is canceled or cut short by sickness, severe weather and other covered situations, you can be reimbursed up to $10,000 per person and $20,000 per trip for your pre-paid, non-refundable travel expenses, including passenger fares, tours and hotels.
• Baggage Delay Insurance: Reimburses you for essential purchases like toiletries and clothing for baggage delays over six hours by passenger carrier up to $100 a day for 5 days.
• Lost Luggage Reimbursement: If you or an immediate family member check or carry-on luggage that is damaged or lost by the carrier, you're covered up to $3,000 per passenger.
• Auto Rental Collision Damage Waiver: Decline the rental company's collision insurance and charge the entire rental cost to your card. For Sapphire Reserve cardmembers, coverage is primary and provides reimbursement up to $75,000 for theft and collision damage for rental cars in the U.S. and abroad. Sapphire Preferred Cardmembers can be reimbursed up to the actual cash value of the vehicle, but coverage excludes certain cars, such as high value and exotic vehicles.
• Travel Accident Insurance: When you pay for your air, bus, train or cruise transportation with your card, you are eligible to receive accidental death or dismemberment coverage of up to $500,000 ($1,000,000 for Sapphire Reserve).

Additional Benefits covered with Chase Sapphire Reserve travel insurance

Certain travel reimbursement, cancellation protection and emergency services are available to Chase Sapphire Reserve ® cardmembers on eligible travel booked with their credit card. Here’s some more information about the benefits offered with the card.

Emergency Evacuation and Transportation

If you or a member of your immediate family are injured or become sick during a trip far from home that results in an emergency evacuation, you can be covered for medical services and transportation up to $100,000.

Roadside Assistance

If you have a roadside emergency, you can call for a tow, jumpstart, tire change, locksmith or gas. You’re covered up to $50 per incident 4 times a year.

Emergency Medical and Dental Benefit

If you're 100 miles or more from home on a trip, you can be reimbursed up to $2,500 for medical expenses if you or your immediate family member become sick or injured.

If you have a Sapphire credit card, travel protection applies to plane tickets, rental cars and cruise line reservations booked using a Sapphire card or Ultimate Rewards ® points. You will be able to claim reimbursement for trip cancellations or interruptions, lost luggage, baggage that’s delayed or flight delays.

Whether it’s a long-awaited vacation or flying across the country to see family for the holidays, the Chase Sapphire family of cards offers benefits to give travelers more confidence in their plans.

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Travel Disruptions in 2024: The Rising Cost of Delays and Missed Connections

Last Updated: August 20, 2024 August 20, 2024

ST. PETERSBURG, Fla., August 20, 2024 – Flight delays have become a common frustration for travelers throughout the United States. Roughly 21% of all flights this year have arrived at their destination at least 15 minutes later than expected, according to data from the Department of Transportation .

Lengthy delays not only frustrate travelers, but can also result in significant financial losses by disrupting their itinerary. Squaremouth.com , leading US travel insurance marketplace, discusses the impact of travel delays and how travelers can protect themselves in the future.

Airline Delays Account for 25% Claims

Historically, airline delays are one of the most common reasons travelers file a claim, and this year is no exception. According to Squaremouth data, over 25% of all paid claims in 2024 are a result of flight delays and missed connections, which is consistent with last year . On average, these claims saved travelers an average of $435 per policy.

Protect Yourself From Delays

  With travel up nearly 10% this fall and trip costs soaring even higher, travelers with upcoming trips should consider a travel insurance policy that includes the following benefits:

Travel Delay: Covers out-of-pocket expenses during a delay of at least 3-12 hours, including meals, accommodations, and transportation expenses. If a delay meets these requirements, the Travel Delay benefit can reimburse between $100 to $5,000, depending on the policy.

Missed Connection: Reimburses the costs to catch up to your trip and make it to your destination. Most policies require a delay of at least three hours, and coverage within this benefit ranges from $50 to $2,500 depending on the policy. 

Methodology : Travel insurance claims data is based on paid claims made by Tin Leg customers filed between the dates of  1/1/24 – 8/1/24.

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Phones, drug tests and 2024-25 goals: What we learned from Anthony Edwards

Joe nelson | aug 20, 2024.

• Minnesota Timberwolves

Fresh off returning to the United States after winning gold at the Paris Olympics, Minnesota Timberwolves 23-year-old superstar Anthony Edwards joined Kevin Durant and Jalen Rose on stage at the Javits Center in New York City for a 30-minute conversation during last weekend's Fanatics Fest. Here's what we learned from Edwards...

Should youngsters put down their phones and chase their dreams?

"I wouldn't say so much like put the phone down. If you know what you want to be, just go for it," Edwards said. "At the end of the day you're going to have your phone, so if you know what you want to do, just go get it. When I turned 15 I knew I wanted to be an NBA player and I just chased it. It happened."

How did he celebrate winning the gold?

"After the gold medal — I'm not gonna lie — me and [Durant] had a, — what do they call it? — a drug test," Edwards said. "We couldn't even celebrate in the locker room because me, him and [Steph Curry] had to take like a drug test or something."

What do the Timberwolves have in store for 2024-25?

"We just gonna try to go further this year. We going to try to be a little better during the regular season because we had a drop off when KAT got hurt. We took a couple steps back but this year we're going to treat training camp like it's the real season, we going to come in ready to go. I'm going to get there a little early, try to set the tone. We made it to the Western Conference finals last year, so that's what we expecting. We can't come out and get sent home in the first round being play-in, so we gotta be ready to go."

last week: win a gold medal 🥇 this week: back in the lab pic.twitter.com/c3S8ll5KlI — Minnesota Timberwolves (@Timberwolves) August 20, 2024

How did it feel knocking Durant and the Suns out of the playoffs?

"I'm not gonna lie, I felt bad a little bit," Edwards said. "Only because he's my favorite player of all time. I didn't want to send him home like that. You know what I mean? It happened, man. I felt bad. I felt bad."