icici lombard travel insurance singapore

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Travel Insurance

Travel insurance, is a comprehensive trip cover for an individual covering your travel, especially international travel insurance where the covers are offered against certain instances or eventualities like emergency hospitalization, loss of baggage, accident, etc.

Key Features

There are a range of travel insurance plans which cover the medical eventualities including hospitalisation due to unexpected illness or injury and other medical benefits like daily allowance for hospitalisation and dental treatment. It also offers additional benefits like fire cover, burglary cover, compassionate visit & various other value added services.

ICICI Lombard International Travel Insurance

ICICI Lombard International Travel Insurance provides a gamut of coverages and plans to suit every individual’s need. The various available options of ICICI Lombard Travel Insurance, covers travelers from the age of 3 months to 85 years, without any medical check-up for policy issuance. The policy covers not only your safety but also provides value added services for your family members back home.

• Comprehensive plans with extensive coverages
• Coverage available upto 360 days( Original policy for 180 days and extension for additional 180 days)
• No medical test required upto 85 years age
• Value added services for dependents in India
• Pay per day : Slab rate for first 7 days only, then pay per day basis

Care- Explore - Travel worry free with this award winning Travel insurance Plan. Right from trip cancellation to hospitalization and compensating for lost baggage, this policy covers all your needs. It includes:

• Hospitalisation cover incase of emergency
• Double SI for Accidental hospitalisation
• Pre-existing Disease coverage
• Loss of passport and baggage
• Trip delay, cancellation or interuption
• Upgradation of Business class
• Customised plans as per regional requirements

• ICICI Lombard Insurance

• Travel insurance
• Singapore travel insurance

ICICI Lombard Travel Insurance for visiting Singapore

Icici lombard singapore travel insurance key features.

Covers unexpected and unplanned medical and non-medical expenses when you are abroad

The unique coverage available are Global Cashless Hospitalization, Loss of Luggage, Loss of Passport, Delay in your trip

ICICI Lombard also offers tailor made frequent flier multi trip plans for business executives who travel overseas frequently

Policy is available for ages till 85 years

Travel restrictions and Covid19 travel insurance for Singapore

The Covid19 pandemic has made it very difficult for Indians to travel overseas. Singapore now allows vaccinated travelers from India. These travelers have to submit 2 covid test reports with negative results. One test must be taken 48 hours prior to departure from their home country and the other covid test must be taken on arrival to Singapore.

Travelers from India who are vaccinated will be allowed to visit Singapore from November 29. Travelers are required to live for 14 consecutive days in their home country before leaving for Singapore. Singapore authority has made it mandatory for traveler to have travel health insurance of SGD 30,000 (USD 22,000) for hospitalization expense of illness while in Singapore.

Given the high health risks and expensive medical care in Singapore due to Covid pandemic, it is advisable to buy $30,000 Covid travel insurance for Singapore. ICICI Lombard travel insurance satisfies these Covid travel insurance requirements for Indians visiting Singapore. ICICI Lombard also provide a Covid coverage letter in case the traveler wants.

International Travel Health Insurance from ICICI Lombard - Useful links

How to buy online icici travel insurance.

You can buy insurance online by using a credit/debit card, direct funds transfer using NEFT or RTGS or by using a cheque

Traveler Outside India

Travelers who have already traveled from India and do not have insurance can buy ICICI Lombard travel medical insurance.

ICICI Lombard travel insurance brochure

Download ICICI Lombard travel insurance policy copy online.

ICICI Lombard travel insurance claim

In case of Claim or reimbursement of treatment expenses, notify ICICI Lombard travel health insurance.

ICICI Lombard travel medical insurance FAQ

Get all the answers to the most frequently asked questions (FAQs) regarding ICICI Lombard overseas travel insurance.

Policy Wordings

ICICI Lombard travel insurance policy wordings.

Proposal Form

ICICI Lombard travel insurance proposal form for Indians travelling overseas.

ICICI travel insurance renewal

Insurance customers can renew their existing policy online before the exipry date at any time.

  Singapore - General information

Singapore dollar

Feb to April

Around 5.4 million

English,Tamil and Malay

Clarke Quay, Gardens by the Bay, Night Safari, Sentosa Island, Tampines, Ang Mo Kio, Orchard Road, Clementi, Novena.

Popular tourist destinations in Singapore

Raffles Hotel

This luxurious colonial-style hotel has a long history dating back to 1887 and has become one of the most important Singapore landmarks.

Bukit Timah Reserve

Bukit Timah Reserve is perched on top of the highest peak of Singapore, Bukit Timah. It is a very small reserve, yet preserves 40% of the country’s flora and fauna.

The Helix Bridge

The footbridge, originally known as Double Helix Bridge connects the Marina Centre and South Marina Bay over the Singapore River

Changi Beach

The beach extends up to 3.3 km long with stretches of sandy beaches between the Changi Ferry Road and the Changi Point.

Popular Travel destinations for Indians tourists

Indians visiting Asian countries can purchase ICICI Lombard Asia travel insurance.

Indians travelling to USA can get free quotes for ICICI Lombard international travel insurance online.

Indians travelling to Australia can buy ICICI Lombard overseas travel insurance online.

United Kingdom

Indians visiting UK can get free quotes and buy the ICICI Lombard travel health insurance online.

Schengen Visa Travel Insurance Plans

ICICI Lombard offers Indian travel insurance plans to fulfill Schengen visa consular needs. Travelers aged 3 months – 70 years are eligible for these coverage: $50K max coverage & $100K max coverage. Travelers aged 71 years – 85 years are eligible for these coverage: $50K max coverage.

Find out more about ICICI Lombard travel insurance

Travel insurance review.

ICICI Lombard overseas travel insurance Review - Customer experiences and testimonials.

Claims Services

ICICI Lombard Assistance & Claims Services.

Premium Chart

Calculate the international travel health insurance premium for Indian travelers travelling overseas.

Customer care

ICICI Lombard Travel insurance customer care information for Indians travelling overseas.

Resourceful ICICI Lombard travel insurance links

Travelers aged 3 months - 85 years are eligible to buy the plan online with out any paper work.

ICICI Lombard annual multi trip insurance is suitable for travelers who travel frequently for a shorter duration multiple times within a year..

ICICI Lombard Overseas Asia Travel Insurance covers unexpected and unplanned medical and non-medical expenses when you are abroad.

ICICI Lombard Overseas Senior Travel Insurance covers unexpected and unplanned medical and non-medical expenses when you are abroad.

Applying for Schengen visa? Then this ICICI Lombard Schengen insurance is a good option to go for!

Parents under 70 years can get cover up to $500,000 while 71-85 year old can be covered up to $50,000.

Search ICICI Lombard travel insurance

Do you need insurance, do you need health insurance.

Do you need health insurance? Is your family visiting you? Get them insured Find Affordable HEALTH INSURANCE!!

Do you need travel insurance?

Do you need travel insurance? Is your family visiting you? Get them insured Find Affordable TRAVEL INSURANCE!!

Do you need schengen travel insurance?

Do you need schengen travel insurance? Get free quotes and buy Schengen travel insurance plans offered by ICICI Lombard.

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ICICI Lombard Travel Insurance Review

From 15 million in 2012, the number of outbound travelers from India is expected to reach 50 million in 2020. Of all the Indians travelling to a foreign country, visiting family and friends has been the primary motive, and then comes leisure, romantic getaways and affordable flight tickets , followed by entertainment, and exploring culture and heritage. However, when abroad, a sudden illness, luggage and documents getting misplaced are some situations no one foresees, but many of us encounter. This is why it is important stay prepared for unexpected setbacks while travelling to another country.

India’s leading travel insurance provider, ICICI Lombard, has come up with international travel insurance policies for Single Round Trips , Senior Citizens and, Travel Insurance – Gold Multi Trip for frequent travelers, along with a plan that covers travel within Asia. All these policies are designed keeping in mind the needs of different travelers.

In this article…

Single/ Multi Trip Policy

• Single Round Trip: The Single round trip coverage available up to 360 days, in which the original policy is for 180 days and can be extended for an additional 180 days.
• Gold Multi Trip Plan: A great policy for frequent travellers, which gives them protection for up to 30, 45, or 60 days per trip, annually.

Eligibility

All the different types of insurance policies under ICICI Lombard Travel Insurance cover travelers from the age of 3 months to 85 years, without any medical check-up required for policy issuance. ICICI Lombard’s Senior Citizen Travel Insurance is for individuals between the ages 71 to 85 years.

Individual between the ages of 3 months and 70 years are eligible for the Multi Trip policy.

ICICI Lombard travel insurance plans cover the following events in general:

• Medical insurance cover, including medical evacuation costs and repatriation cost for mortal remains.
• Cover for the return of a minor child.
• Cover for total loss of checked in baggage, including handbags.
• Cover for emergency dental treatments.
• Daily allowance in the event of hospitalization.
• Cover for delay of checked-in baggage, loss of baggage and personal belongings, trip interruption, delays, cancellation and missed flight connection.
• Emergency cash advance.
• Compensation for expenses incurred for the replacement of the lost passport.
• Personal Liability coverage.
• Personal Accident coverage.
• Hijack distress allowance.
• Cover for catastrophe and political risk evacuation.
• Cover for the insured’s accidental death through a common carrier.
• Fire cover for building and home content and burglary cover for home content.
• Cover for a family member’s compassionate visit.

These policies do not cover for any claim arising due to any existing medical ailment or condition, mental disorder/condition like depression, anxiety, etc., addiction to intoxicants like drugs and alcohol, HIV/AIDS, nuclear weaponry or radiation.

The policy also does not cover any claim arising out of the policyholder indulging in any unmentioned sporting activities, any ayurvedic therapies, naturopathy or homeopathy treatments, plastic/cosmetic surgery and more.

Read ICICI Lombard’s brochure to know more, since the inclusions and exclusions may vary across different plans.

Turnaround Time for Claim Settlements

ICICI Lombard offers complete assistance in case of an unforeseen medical and non-medical emergency. All you need to do is to contact them and register a claim for your ICICI Lombard Travel Insurance and the rest will be taken care of by the insurer.

Cover Starting Amount

ICICI Lombard travel insurance plans offer a sum assured from $50,000 to $5,00,000, to protect the insurer against unforeseen emergencies while travelling.

Other Features

• ICICI Lombard travel insurance plans are pre-approved and configured to suit the requirements of Schengen Visa .
• Value added services like medical concierge, automotive and lifestyle assistance for dependants in India.
• Coverage for hospitalization in case of Swine Flu / H1N1 influenza, if not pre-existing.

Check out other insurance plans I’ve reviewed here .

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Travelers Plans How to Travelers Plans in The World

Icici lombard travel insurance review.

Travelling is one of the most exciting experiences of life. It provides opportunities to explore new places, meet new people, and discover new cultures. However, travelling can also be unpredictable, and things can go wrong, such as losing your luggage, falling ill or getting into an accident. Therefore, it is essential to have travel insurance to cover any unforeseen events during your trip.

ICICI Lombard is one of the leading travel insurance providers in India. It offers a wide range of travel insurance policies that cater to the needs of different types of travellers. In this article, we will review ICICI Lombard travel insurance and see what it offers.

Types of ICICI Lombard Travel Insurance Policies

ICICI Lombard offers the following types of travel insurance policies:

• International Travel Insurance
• Student Travel Insurance
• Corporate Travel Insurance

The International travel insurance policy is further divided into three categories:

• Single Trip Policy
• Gold Multi-Trip Policy
• Platinum Multi-Trip Policy

Coverages Offered by ICICI Lombard Travel Insurance

ICICI Lombard travel insurance policies offer a comprehensive coverage that includes the following:

• Medical Expenses
• Hospitalization Expenses
• Emergency Medical Evacuation
• Personal Accident
• Loss of Passport or Travel Documents
• Delayed Checked-in Baggage
• Loss of Checked-in Baggage
• Personal Liability

Benefits of ICICI Lombard Travel Insurance

Here are some of the benefits of opting for ICICI Lombard travel insurance:

• 24×7 Customer Assistance
• Easy Claims Process
• Coverage for Pre-existing Medical Conditions
• Cashless Medical Services
• Coverage for Adventure Sports
• Coverage for Trip Cancellation or Interruption
• Coverage for Home Burglary While You Are Away

How to Purchase ICICI Lombard Travel Insurance

You can purchase ICICI Lombard travel insurance online or offline. To purchase online, you can visit the official website of ICICI Lombard and select the policy that suits your needs. You can also purchase the policy through the mobile app. To purchase offline, you can visit the nearest ICICI Lombard branch and talk to the customer service representative.

1. What is the maximum age limit for buying ICICI Lombard travel insurance?

The maximum age limit for buying ICICI Lombard travel insurance is 85 years.

2. Can I extend my ICICI Lombard travel insurance policy?

Yes, you can extend your ICICI Lombard travel insurance policy by contacting the customer care within the policy period.

3. How can I file a claim for my ICICI Lombard travel insurance policy?

You can file a claim for your ICICI Lombard travel insurance policy by calling the customer care or by visiting the nearest ICICI Lombard branch.

4. What documents do I need to provide to file a claim?

The documents required to file a claim depend on the type of claim. However, some of the common documents required are the policy document, passport, medical reports, bills, etc.

ICICI Lombard travel insurance policies offer comprehensive coverage and benefits that cater to the needs of different types of travellers. With 24×7 customer assistance and easy claims process, ICICI Lombard travel insurance is a reliable option for anyone who wants to travel worry-free. So, whether you are travelling for business or leisure, opt for ICICI Lombard travel insurance and enjoy a safe and secure trip.

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Home > Personal Finance > Insurance Companies > ICICI Lombard Travel Insurance > Never again ICICI LOMBARD

Never again ICICI LOMBARD. Review on ICICI Lombard Travel Insurance

ICICI Lombard Travel Insurance

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• Question & Answer

I am of the opinion that insurance, of any kind and coverage is a farce, a scam, a ludicrous horseplay, making buffoonery out of the general public and citizens and a pretext to bleed us our hard earned money and done legally.

This is even more particular to the private sector Insurance companies. The following ordeal was one experienced by us.

During October 2023, my wife Gita Padival was travelling to USA for a period of two months. I was in the market for a travel insurance policy which covered health risks as well as risks such as personal accident, baggage insurance, delay, missed flights, lost luggage etc, that could happen during the course of an international travel.

We purchased a travel insurance Gold Policy No. 4129/307860773/00/001, for a sum of USD 5 lakh from ICICI LOMBARD. At the time of purchasing the policy, the insurer's associates and officials promised all possible coverage and risks including quick settlement in case of any claim. They sent us a soft copy of the policy. Being skeptical as usual, I asked for a hard copy to go through the details, conditions and exclusions, to which I was informed that ICICI LOMBARD has done away with hard copies, only soft copies are available and all the conditions and exclusions are mentioned in the soft copy. The policy was purchased and the dates of coverage included the date my wife left Mysore to the date she returned.

On her return on December 07 2023, one of the checked-in luggage was damaged beyond repairs and the second luggage was missing/delayed for over 72 hours. The airline promptly issued an irregularities report for both luggages. As these were covered under the travel insurance policy as mentioned in the soft copy and as explained to us by the associates, a claim for compensation was lodged with ICICI LOMBARD under Claim No. IN1300032166. All documents and papers to substantiate the claim were furnished to ICICI LOMBARD, as requested by them in both hard as well as soft copies.

After a gap of several weeks, several mails, calls, texts, etc,. We are now being given to understand that the above claims fall under standard exclusions of the policy, which weren't specified in the soft copy, hence are not payable and the claims stand repudiated. ICICI LOMBARD then sends me a detailed list of very ambiguous conditions and exclusions that which suit themselves and are subject to interpretation. Any attempt to seek clarification is stone-walled by them. The associates who promised to tend to any situation have gone silent and non-responsive.

Kindly be cautious when purchasing any insurance policy of any kind and coverage. Do your homework and avoid any private insurance companies at all costs.

Subsidiaries of General Insurance Corporation are the best bet as they are a financial institution of Government of India. Your claims may be delayed but they will be settled as long as claims aren't fraudulent.

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Comments on ICICI Lombard Travel Insurance Review

Agree with you that private insurance companies are a pain. You say the standard exclusions were not mentioned in the soft copy. Please check again, if what you say is true and as you say most of the terms in these exclusions are ambiguous and subjec ... t to interpretation, I suggest you approach consumer forum or insurance ombudsman to get justice.    Read More

By: mbfarookh | Mar 18, 2024 09:12 AM

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Product Portfolio

• International Travel Insurance
• Student Travel Insurance
• Senior Citizen Travel Insurance
• Gold Multi trip Plan

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ICICI Lombard Travel Insurance Claim Process

Faq - icici lombard general insurance.

In order to renew your ICICI Lombard two-wheeler insurance online, follow the below mentioned steps:

As per the guidelines issued by the IRDAI and the government of India, submitting Aadhaar number and Permanent Account Number/Form 60 are mandatory. To link Aadhaar to ICICI Lombard General Insurance Policy, follow these simple steps:

To file a claim on your ICICI Lombard Travel Insurance Policy , here’s what you need to do:

We understand that you may have any questions, concerns, doubts pertaining to your policies or on products & services. In case you would like to talk to the customer service department of ICICI Lombard General Insurance, please find below the details:

In case the Insured/ Policyholder has any Grievance regarding services, product or process of ICICI Lombard General Insurance, they may approach the Grievance Redressal Cell at the below mentioned details.

ICICI Lombard General Insurance Company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including Mis-selling by different intermediaries and to ensure compliance with the statutory requirements.

In any case if the Insured/ Policyholder would like to cancel his ICICI Lombard General Insurance policy, then the below given procedure needs to be followed:-

An Insurance endorsement is a mini-policy that is added to a current insurance policy to change certain information on the original insurance documents. It helps to enhance the insurance policy and provide a more complete and individual coverages for policyholders.

If you wish to visit ICICI Lombard General Insurance India Ltd. branch for any issues, concerns or queries regarding your policy then please click on the below link to get the complete details.

• Call Us: 86559 86559
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Travel insurance faqs, travel insurance, coverage for travel insurance.

Premium for Travel Insurance depends on country of visit , length of stay and plan type choosen. To apply, please visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

Will I get a refund if I cancel my in Single round trip policy ?

The policy bought online will be cancelled and the amount will be refunded on a pro-rata basis provided no claims have been made subject to minimum 30 days left for the policy to expire.

How many providers in the US accept ICICI Lombard's International Travel Insurance?

In case of claims, you need to contact our ASP, Falck. They have tie-ups with almost all local ASPs in the US, thus making a huge coverage list. They will arrange for cashless facility for you at the nearest hospital.For all policies in US or in India, the claims are settled through the ASP.Please call the toll-free number 1 844 871 1200. For cashless claims, we have tied with Falck, which is one of the largest medical care providers. You can show your Falck card and avail cashless facility in US hospitals

Sum insured for Travel insurance

There are different sum insured options avaialble in tarvel insurance to cater your need. To apply, please visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

Do we have to contact the ASP (Assistance Service Provider) in case of an illness and/or an emergency in Single round trip policy plan?

Yes, all insurance claims throughout the world are settled by ASP, in our case, it is Falck India Pvt Ltd.In case of hospitalisation, you would need to call our ASP on our helpline number at 1 844 871 1200 (From USA/Canada), 91 124 4498778 (From rest of the world). It's the agency who will settle your claims abroad on our behalf. They will assist you with a cashless facility, else they will inform you on the hospital where you can avail the treatment

I will be travelling for 4 days. Can I get International Travel Insurance cover ?

You will have to pay premiums for a minimum of 1 week, i.e. seven days irrespective of the number of days of travel

What do you mean by a daily allowance of $50 in Single round trip policy plan?

If the insured Person is hospitalised for more than 2 days, we provide a daily allowance of $50 as compensation. This benefit can be claimed only once during the policy period and for a maximum of 5 days. This money can help you ensure quality hospital treatment or help your family with their travel expenses for hospital visits.

Is it mandatory for the customer to be in India for international travel policy issuance?

I am travelling with my parents. before joining us in france (schengen country), they shall stay with my cousins in the uk (non schengen country). i have purchased a gold multitrip 100 plan for them..

Each time you will have to buy a single trip policy for the Schengen countries (S Plan) since the product requirements are different for Schengen countries e.g. no sub-limits are applicable for Schengen countries. The Schengen visa requires a no sub-limit plan so a Non-Schengen plan (with sub-limits) shall not be valid in Schengen countries. Hence it is highly advisable that you check the geographical scope of the policies that you buy to avoid last minute hassles.

Why do I need Travel Insurance?

Unfortunate events such as baggage loss, passport loss, a medical emergency or an accident can affect your travels, whether for business or leisure. International Travel Insurance protects you from such perils by ensuring that you are not left stranded in any kind of emergency.

Does this mean that the insured will have to bear hospitalisation expenses for the first 2 days in Single round trip policy plan?

This deductible is for daily allowance (US$ 50 per day for a maximum of five days) and not for hospitalisation. This allowance is for expenses other than hospitalisation expenses. The Company shall pay you a daily compensation if the hospitalisation is for a period of more than 2 consecutive days.

In Single round trip policy plan I am not sure that I understand the way the health care will be provided. Do you issue a card which will enable treatment in the selected hospitals?

You will need to call the helpline numbers. On your request, we will arrange the cashless facility in the nearest hospital where you can avail treatment. All you need to show is your passport number and the policy number. In case of worldwide policies, we issue a Falck card, which is mailed along with policy certificate and will enable you to avail cashless facility in most of US hospitals

Within how many days should the claim for insurance benefit be submitted in Single round trip policy plan?

Claims should be submitted in 30 days, i.e. within a month after the completion of treatment. In the event of death, they can be submitted after the repatriation of the person's remains/burial

If I take a 2 month Travel Insurance Policy, would I be able to extend it later, as per my requirement ?

Yes, you can extend your International Travel Insurance Policy very easily online. We would however, recommend you to buy the policy for the full duration, as the extension depends on the terms and conditions of the company. Please refer to the policy wordings for details.Senior Citizens policy (for ages between 71 years to 85 years) can be issued for a maximum of 360 days including extensions, i.e., if a customer has taken a policy for 180 days, he can further extend the same to another 180 days subject to underwriting guidelines.In case you decide to shorten your stay before the policy expires, you can reimburse the premium for the unused policy duration (minimum unused period must be 30 days). For instance, if you take a policy with an initial duration of six months but later decide to come back earlier, you can reimburse the premium for the unused policy duration provided you are in India by the end of fifth month.

Will I get a refund if I cancel my Mult Trip Policy?

I am not sure that i understand the way the health care will be provided. do you issue a card which will enable treatment in the selected hospitals in mult trip plan.

You will need to call the helpline numbers. On your request, we will arrange the cashless facility in the nearest hospital where you can avail treatment. All you need to show is your passport number and the policy number. In case of worldwide policies, we issue a Falck card, which is mailed along with policy certificate and will enable you to avail cashless facility in most of US hospitals.

What is Political risk and Catastrophe Evacuation cover in Mult Trip Plan?

While you are on the trip covered within the period of insurance and:

• Officials in the country where you are visiting, recommend that certain categories of persons which include you should leave the country, or • You are expelled from or declared persona non grata in the country you are in, or • A catastrophe (fire, flood, earthquake, storm, lightning, explosion, hurricane or epidemic due to contagious disease) has occurred in the country you are in, necessitating immediate evacuation in order to avoid risk of personal injury or illness, then the company shall pay the cost of your return to your country of residence or the nearest place of safety up to the cost of an economy class air ticket for the same and reasonable accommodation costs up to a maximum of USD 300 per day for a maximum of 7 days if you are unable to return to your country of residence.The company’s liability under this benefit shall not exceed the Sum Insured as specified against this Benefit in the Policy Schedule which is USD 7500.

Is there cover for pre-medical conditions like Diabetes in Mult Trip Plan?

Any claim due to or arising out of pre-existing medical condition/ailment whether declared or undeclared is not covered under the policy.

Does this policy cover pre-existing diseases in Mult Trip Plan?

In single round trip policy plan how many times can we extend the policy in a one-year duration.

You can extend the policy any number of times provided the total duration of the policy is less than or equal to 360 days

How many times can we extend the in Mult Trip policy in a one-year duration?

How do i apply for travel insurance.

There are different plans of Travel Insurance provided by ICICI Lombard according to your requirements. To apply, visit https://www.icicibank.com/Personal-Banking/insurance/travel-insurance/index.page?#toptitle

What are the charges for Single round trip policy cancellation?

The fee for policy cancellation is ₹300.

How long does it take to receive the policy papers once I purchase the Single round trip policy plan online ?

The hard copy of the policy will reach you within 7 working days. However, you can buy the policy online within 15 minutes and print the policy instantly. This works as a legally valid document, even at the time of claims, as all you need to have is your passport details and policy number.

How do the hospitals across US recognise your insurance and how do you offer us cashless facility in Single round trip policy plan?

When you buy a policy from us, we issue an E card with your insurance policy (you can easily take print out of the same). Please register on the numbers mentioned on the E card before availing treatment. Cashless benefits are applicable only for Inpatient treatment and not for Outpatient treatment. Kindly contact us on   1 844 871 1200 (Toll-free from USA/Canada) and  91 124 4498778 (rest of the world call back facility). Our team also provides you referral to a provider wherein you can receive treatment

Would you settle my claim when I am back in India in Single round trip policy plan?

Except in the case of financial emergency, we can settle claims once you are back in India or when you are abroad. We also have a cashless facility in case of hospitalisation. Please register your claims through our ASP, Falck. They will arrange for the cashless facility for you in the nearest hospital. So whether you claim abroad or when you are back in India, the claims would be settled with our ASP

What is the deductible that you offer in Single round trip policy plan?

There is a Deductible/Policy Excess of US $ 100. This implies that for any claim, the first $100 is to be borne by you. This deductible is applicable on a per-illness (complete treatment) basis and not on a per-visit basis to the doctor/hospital. However, we do not have any co-pays. Similarly, there is a deductible of $50 for the loss of passport and a policy excess of 12 hours in case your airplane is hijacked.If hospitalisation is for more than 2 consecutive days, this benefit can be cleared only once during the policy period

How does the reimbursement claim process work in Single round trip policy plan?

For reimbursement claims settlement, the ASP will check the required claim documents and reimburse the payments within 15 days.Please refer to the reimbursement claim process as below:Please call us at our insurance claims helpline number:In USA and Canada: 1 844 871 1200(Toll-free)From the rest of the world: 91 124 4498778 (Call back facility)In India: 1800 102 5721 (Toll-free and accessible in India only)Fax: 91 124 4006674E-mail: [email protected] Download our claim form. Click here to download. Mail the claim form duly filled in with the relevant documents at:Claims Department,Falck India Pvt. Ltd.Upper Floor,The Peach Tree, Block - C,SushantLok –I, Sector 43,Gurgaon, Haryana -122015 (India)

Do you cover ambulance charges also in Single round trip policy plan?

Yes we do cover ambulance charges. We also cover all medical evacuation costs.

What is the process if we need to claim later in Single round trip policy plan?

The forms are available on the website and you will also receive the forms along with the policy. You can submit them with the relevant documents.

In Single round trip policy plan Will my charges be paid directly to the service provider or do I need to pay the bill first and then claim it from ICICI Lombard later

For hospitalisation, please call on 1 844 871 1200 (From USA/Canada), on 91 124 4498778 (From rest of the world), which you would have to call up for the cashless claim, and for a physician visit, you will get reimbursement on the bills

What if I fail to produce the required documents in Single round trip policy plan?

There are some documents that are a mandatory requirement, without which a claim will not be paid. We will try and assist you to find surrogate means to get the required proof.

What are the modes of payment in Single round trip policy plan?

Now you can choose between 5 payment options to pay your premium online:

• Credit Card – Make secure premium payments with your VISA, MasterCard and AMEX card. • Net Banking - Transfer premium amounts online through ICICI Bank and 9 other select Banks • Bill Pay – Use your ICICI Bank Internet Banking account to pay your insurance premium • Debit Card – Just enter your Citibank Debit Card details to pay your insurance premium directly • Cash Card - Use your Done Card to make payment online • Choose the product you plan to buy and log in to Buy Online • Fill in the transaction details • Choose from the 3, 6, 12 or 24 months options according to your convenience • Access your policy immediately online

Which conditions are covered under medical coverage in Single round trip policy plan ?

Below is a brief description of the conditions covered under medical coverage:

• Inpatient or Outpatient treatment, provided the same is critical and cannot be deferred till the Insured's return to the Republic of India. • Medical aid, Radiotherapy, heat therapy, photo therapy, X-Ray, Diagnostic test and other such treatment/diagnostic tests prescribed by a Physician • Cost of transportation, including necessary medical care en-route, by recognized emergency service providers for medical attention at the nearest hospital or at the nearest Physician

In Single round trip policy plan How do I know limit of each type of expenses? What expenses are covered or not?

Kindly go through the Policy Wordings for details.

What do I do if I fall sick when I am overseas in Single round trip policy plan?

Registration of claim is required to avail benefits under the policy. Please call the given numbers to register your claim and confirm your coverage under the policy. Call on 1 844 871 1200 (Toll-free US and Canada), 91 124 4498778 (call back facility from the rest of the world) and they will assist you in providing for cashless services.

What happens if my baggage is delayed for more than one day but not lost in Single round trip policy plan?

ICICI Lombard International Travel Insurance policy covers checked-in baggage loss and delay. If your baggage is delayed for more than 6 hours, the compensation for emergency items purchased, like medicines, clothing and toiletries would be given. If your baggage is lost, then compensation for the market value of the items lost is given.

What is the coverage for Home Contents in Single round trip policy plan?

We cover damage to your home or its contents from fire and allied perils or any loss of home contents on account of burglary (including attempted burglary), whilst on your trip abroad.

In Single round trip policy plan What is 'pre-existing illness'? Does this policy cover pre-existing diseases?

Pre-existing Condition shall mean and include any condition, ailment or injury or relatedcondition(s) for which you had signs or symptoms, and/ or were diagnosed, and/ or received medical advice/ treatment within 48 months to prior to the first policy issued by the Insurer.Any claim due to or arising out of pre-existing medical condition/ailment whether declared or undeclared is not covered under the policy

How do I know which clinics/hospitals are covered by ICICI and which are not in Single round trip policy plan?

In case of hospitalisation or any treatment availed, you need to call up our ASP - Falck India Pvt Ltd who will in turn activate their local networks in the country of claim. 1 844 871 1200 (Toll Free in USA and Canada), 91 124 4498778 (Call back facility from the Rest of the World). They will assist you with the list of hospitals.

What is covered under Emergency Hotel Extension in Single round trip policy plan?

The company shall pay the actual additional expenses for lodging and boarding incurred by you subject to the maximum Sum Insured if your departure is delayed either at the port at the place of origin or at any intermediate ports forming part of the trip within the period of insurance solely arising out of and consequent upon contingencies like earthquake, flood, terrorism, cancellation or rescheduling of flights, lost or stolen passport or travel documents & hospitalisation. (The coverage is only applicable for a Platinum plan)

What do you mean by Accidental Death in Common Carrier in Single round trip policy plan?

The Company shall pay the nominee or legal heir of the Insured a lump sum equal to theSum Insured against this benefit as specified in the Policy Schedule in case the Insuredmeets with death arising out of and consequent upon an injury encountered whilstmounting into, dismounting from or traveling in any Common Carrier as a passenger (fare paying or otherwise) during the period of insurance

What is covered under Compassionate visit in Single round trip policy plan?

If you are hospitalised beyond a period of 5 days following an injury and/or illness at any place during the trip, the plan covers, on a per-day basis, or in part, special assistance by any person of the family or near relatives.The company will also reimburse the cost of the economy class air ticket incurred by the person rendering such special assistance from and to the place of origin of such person or the place of residence of the person. (The coverage is only applicable for a Platinum plan

What is Political risk and Catastrophe Evacuation cover in Single round trip policy plan?

• Officials in the country where you is visiting, recommend that certain categories of persons which include you should leave the country, or • You are expelled from or declared persona non grata in the country you are in, or • A catastrophe (fire, flood, earthquake, storm, lightning, explosion, hurricane or epidemic due to contagious disease) has occurred in the country you are in, necessitating immediate evacuation in order to avoid risk of personal injury or illness, then the company shall pay the cost of your return to your country of residence or the nearest place of safety up to the cost of an economy class air ticket for the same and reasonable accommodation costs up to a maximum of USD 300 per day for a maximum of 7 days if you are unable to return to your country of residence.The company’s liability under this benefit shall not exceed the Sum Insured as specified against this Benefit in the Policy Schedule which is USD 7500.

Explain Value Added Services. Is it applicable for all Plans in Single round trip policy plan?

With International Travel Insurance policy you can enjoy a bundle of concierge services for your dependants in India while you are traveling. It is only applicable for a Platinum Plan under Single round trip & Gold Multi Trip Plan.

What is Return of Minor Child Cover in Single round trip policy plan?

With International travel insurance you are eligible for reimbursement up to $7500. This involves reimbursement in terms of transportation of the unattended child in case of your hospitalisation for more than 5 days.

What is Hand Baggage Cover in Single round trip policy plan?

The cover in relation to hand baggage begins from the time you pass through the security at the airport at the port of origin and continues until you complete the trip covered. The compensation shall be relating to the loss of baggage as a whole, and shall be on actuals on declaration of such loss by you, provided that the overall liability under this benefit shall be limited to the sum specified in the Policy Schedule. (This coverage is only applicable for a Platinum plan)

What is Personal Effects & Baggage Loss in Single round trip policy plan?

The company shall compensate you for the loss of checked-in baggage occurring any time after the delivery of the baggage is taken from the common carrier against surrender of the receipt of the common carrier, or any time after you leave the exit gate of the airport (including while you are traveling in the rented vehicle) and any time before the checked in baggage is once again checked-in in connection with furtherance of the scheduled journey being part of the trip within the period of insurance, on actuals on declaration of such loss by you, provided that, the overall liability under this Benefit shall be limited to the sum specified in the Policy Schedule. (The coverage is only applicable for a Platinum plan)

What is bounced booking- Hotel/Airline in Single round trip policy plan?

The company shall reimburse the actual additional expenses/cost incurred by you up to the sum insured specified in the policy schedule for alternative flight arrangements or for alternative accommodation in the event of the confirmed flight reservation for any part of the trip within the period of insurance. Bouncing at the sole instance of the common carrier or bouncing of the confirmed accommodation booking at place of stay being part of the trip solely at the instance of the accommodation provider. (This coverage is only applicable for a Platinum plan)

In Single round trip policy plan What is the duration of the policy that can be issued on an immigrant Visa?

The maximum duration is 90 days and this cannot be extended.

Where can customers access the list of hospitals in Single round trip policy plan?

The customers need to be directed to our ASP – Falck India Pvt Ltd for the details regarding network hospitals. 1 844 871 1200 (Toll-free in USA and Canada), 91 124 4498778 (Call back facility from the rest of the world)

Is there any exclusion to the Single round trip policy plan?

Yes. Some exclusions and conditions are specific to individual sections, while general exclusions and conditions apply to the policy overall. Please read the policy wordings carefully to ensure you have the cover you need.

When does the cover begin and end in Single round trip policy plan?

The policy cover begins from the date on which the Insured first boards the mode of transportation by which he finally leave the Country of Residence and the policy cover ends on the actual date when Insured returns to the Country of Residence.

Are business travellers eligible to purchase a Travel Insurance policy?

Yes. Our travel insurance is designed for both leisure and business travellers. Business travellers who go abroad frequently can avail of multi-trip plans.

Can more than ONE policy be issued for the same trip in Single round trip policy plan?

Each individual is to be insured by not more than one policy during their journey.

Where can I find out more about the policy coverage in Single round trip policy plan?

Please refer to the policy wordings for complete coverage details.

What is the maximum trip length in Single round trip plan?

International travel cover can be purchased for 180 days at a time and can be extended for another 180 days. This is subject to underwriting guidelines.

I am travelling with my parents. Before joining us in France (Schengen country), they shall stay with my cousins in the UK (Non Schengen country). I have purchased a Gold X 50 plan for them. Will this

No, you shall need to buy 2 separate policies- one for the Schengen countries (S Plan) and another for the Non-Schengen countries (Excluding US and Canada plan) since the product requirements are different for Schengen countries e.g. no sub-limits are applicable for schengen countries. The schengen visa requires a no sub-limit plan so a Non-Schengen plan (with sub-limits) shall not be valid in Schengen countries. Hence it is highly advisable that you check the geographical scope of the policies that you buy to avoid last minute hassles.

What are the procedures if pre-approval is required in Single round trip policy?

For hospitalisation, we have a toll-free number, which you have to call for the cashless claim and for a physician visit, you will be reimbursed on the bills. Please call our toll-free numbers to register your claim.In USA and Canada: 1 844 871 1200(Toll-free)From the rest of the world: 91 124 4498778 (Call back facility)In India: 1800 102 5721 (Toll-free and accessible in India only)Fax: 91 124 4006674E-mail : [email protected]

In case medical treatment is required, is there any need for pre-approval before hospitalisation in Single round trip policy?

You will need to contact our ASP and they will arrange for cashless claims for the medical treatment.

What is an ASP in Single round trip plan?

ASP stands for Assistance Service Provider. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.

In Single round trip policy plan Are there any sub-limits applicable for Schengen countries?

No, there are no sub-limits applicable for Schengen countries.

What sum insured should I opt for while traveling to Schengen countries?

You should choose a plan with a minimum sum insured of USD 50,000.

Is there cover for pre-medical conditions like Diabetes Single round trip policy?

Does this policy cover pre-existing diseases single round trip policy, in mult trip plan what are the charges for policy cancellation.

Please refer the cancellation grid in policy wordings

How long does it take to receive the policy papers once I purchase the Mult Trip policy online?

The hard copy of the policy will reach you within 7 working days. However, you can buy the policy online within 15 minutes and print the policy instantly. This works as a legally valid document, even at the time of claims, as all you need to have is your passport details and policy number

How do the hospitals across US recognise your insurance and how do you offer us cashless facility in Mult Trip Plan?

When you buy a policy from us, we issue an E-card with your insurance policy (you can easily take print out of the same). Please register on the numbers mentioned on the E-card before availing treatment. Cashless benefits are applicable only for Inpatient treatment and not for Outpatient treatment. Kindly contact us on 1 844 871 1200 (Toll-free from USA/Canada) and 91 124 4498778 (rest of the world call back facility). Our team also provides you referral to a provider wherein you can receive treatment.

Would you settle my claim when I am back in India in Mult Trip Plan?

In mult trip plan does it means that the insured will have to bear hospitalisation expenses for the first 2 days, what is the deductible that you offer in mult trip plan.

There is a Deductible/Policy Excess of US $100. This implies that for any claim, the first $100 is to be borne by you. This deductible is applicable on a per-illness (complete treatment) basis and not on a per-visit basis to the doctor/hospital. However, we do not have any co-pays. Similarly, there is a deductible of $50 for the loss of passport and a policy excess of 12 hours in case your airplane is hijacked.If hospitalisation is for more than 2 consecutive days, this benefit can be cleared only once during the policy period.

How does the reimbursement claim process work in Mult Trip Plan?

Do my parents need to have the policy papers with them when they are traveling.

Yes. They will be required to buy the policy before travelling from India. An online policy can be bought by visiting our website www.icicilombard.com , which will be digitally signed and will be valid throughout the world. Once the payment is made, the policy will be generated instantly and your parents in India can take printouts immediately. Even if the policy is lost, all you need to do is log in to our website through your login ID and password, and take a printout instantly

Do we have to contact the Assistance Service Provider (ASP) in case of an illness and/or an emergency in Mult Trip Plan?

Do you cover ambulance charges also in mult trip plan.

Yes, we do cover ambulance charges. We also cover all medical evacuation costs

What is the process if we need to claim later in Mult Trip Plan?

The forms are available on the website and you will also receive the forms along with the policy, you can submit them with the relevant documents.

Will my charges be paid directly to the service provider or do I need to pay the bill first and then claim it from ICICI Lombard later in Mult Trip Plan?

For hospitalisation, please call on 1 844 871 1200 (From USA/Canada), on 91 124 4498778(From rest of the world), which you would have to call up for the cashless claim and for a physician visit, you will get reimbursement on the bills

Within how many days should the claim for insurance benefit be submitted in Mult Trip Plan?

Claims should be submitted in 30 days, i.e., within a month after the completion of treatment. In the event of death, they can be submitted after the repatriation of the person's remains/burial

What if I fail to produce the required documents in Mult Trip Plan?

There are some documents that are a mandatory requirement, without which a claim will not be paid. We will try and assist you to find surrogate means to get the required proof

Which conditions are covered under medical coverage in Mult Trip Plan?

• Inpatient or Outpatient treatment, provided the same is critical and cannot be deferred till the Insured's return to the Republic of India • Medical aid, Radiotherapy, heat therapy, photo therapy, X-Ray, Diagnostic test and other such treatment/diagnostic tests prescribed by a Physician • Cost of transportation, including necessary medical care en-route, by recognised emergency service providers for medical attention at the nearest hospital or at the nearest Physician

What do you mean by a daily allowance of $50 in Mult Trip Plan?

If the Insured person is hospitalised for more than 2 days, we provide a daily allowance of $50 as compensation. This benefit can be claimed only once during the policy period and for a maximum of 5 days. This money can help you ensure quality hospital treatment or help your family with their travel expenses for hospital visits

In Mult Trip Plan How do I know limit of each type of expenses? What expenses are covered or not?

What happens if my baggage is delayed for more than one day but not lost in mult trip plan.

ICICI Lombard International Travel Insurance policy covers checked-in baggage loss and delay. If your baggage is delayed for more than 6 hours, the compensation for emergency items purchased, like medicines, clothing and toiletries would be given. If your baggage is lost, then compensation for the market value of the items lost is given

What is the coverage for Home Contents in Mult Trip Plan?

We cover damage to your home or its contents from fire and allied perils or any loss of home contents on account of burglary (including attempted burglary), whilst on your trip abroad

What is 'pre-existing illness'? Does Mult Trip policy cover pre-existing diseases?

A 'pre-existing illness' is one which the person is already suffering from before he buys the policy. For the purpose of this policy, pre-existing disease is defined as:

• An illness which has not been treated

• An illness which is already treated

• An illness for which medical advice has been sought in the last six months before commencement of the trip abroad

This policy does not cover any pre-existing disease. Pre-existing Condition shall mean and include any condition, ailment or injury or related condition(s) for which you had signs or symptoms, and/ or were diagnosed, and/ or received medical advice/ treatment within 48 months to prior to the first policy issued by the Insurer. Any claim due to or arising out of pre-existing medical condition/ailment whether declared or undeclared is not covered under the policy

What is covered under Emergency Hotel Extension in Mult Trip Plan?

The company shall pay the actual additional expenses for lodging and boarding incurred by you subject to the maximum Sum Insured if your departure is delayed either at the port at the place of origin or at any intermediate ports forming part of the trip within the period of insurance solely arising out of and consequent upon contingencies like earthquake, flood, terrorism, cancellation or rescheduling of flights, lost or stolen passport or travel documents & hospitalisation. (The coverage is only applicable for a Platinum plan

What is covered under Compassionate visit in Mult Trip Plan?

If you are hospitalised beyond a period of 5 days following an injury and/or illness at any place during the trip, the plan covers, on a per-day basis, or in part, special assistance by any person of the family or near relatives.The company will also reimburse the cost of the economy class air ticket incurred by the person rendering such special assistance from and to the place of origin of such person or the place of residence of the person. (The coverage is only applicable for a Platinum plan)

What do you mean by Accidental Death in Common Carrier in Mult Trip Plan?

The Company shall pay the nominee or legal heir of the Insured a lump sum equal to theSum Insured against this benefit as specified in the Policy Schedule in case the Insuredmeets with death arising out of and consequent upon an injury encountered whilstmounting into or dismounting from or traveling in any Common Carrier as a passenger (fare paying or otherwise) during the period of insurance.

Explain Value Added Services. Is it applicable for all plans in Mult Trip Plan?

What is return of minor child cover in mult trip plan, what is hand baggage cover in mult trip plan.

The cover in relation to hand baggage begins from the time you pass through the security at the airport at the port of origin and continues until you complete the trip covered. The compensation shall be relating to the loss of baggage as a whole, and shall be on actuals on declaration of such loss by you, provided that the overall liability under this benefit shall be limited to the sum specified in the Policy Schedule (this coverage is only applicable for a Platinum plan)

What is Personal Effects & Baggage Loss in Mult Trip Plan?

The company shall compensate you for the loss of checked-in baggage occurring any time after the delivery of the baggage is taken from the common carrier against surrender of the receipt of the common carrier or any time after you leave the exit gate of the airport (including while you are traveling in the rented vehicle) and anytime before the checked in baggage is once again checked-in in connection with furtherance of the scheduled journey being part of the trip within the period of insurance, on actuals on declaration of such loss by you, provided that, the overall liability under this Benefit shall be limited to the sum specified in the Policy Schedule. (The coverage is only applicable for a Platinum plan)

What is bounced booking- Hotel/Airline in Mult Trip Plan?

The company shall reimburse the actual additional expenses/cost incurred by you up to the sum insured specified in the policy, schedule for alternative flight arrangements or for alternative accommodation in the event of the confirmed flight reservation for any part of the trip within the period of insurance. Bouncing at the sole instance of the common carrier or bouncing of the confirmed accommodation booking at place of stay being part of the trip solely at the instance of the accommodation provider (this coverage is only applicable for a Platinum plan)

What is the duration of the Mult Trip policy Plan that can be issued on an immigrant Visa ?

Where can customers access the list of hospitals in mult trip plan, if the customer returns home earlier than planned, can he/she get a partial refund on travel insurance.

Yes, we refund part of your premium if no claim has been made on any part of your policy and there are more than 30 days left from the expiry date.

Is there any exclusion to the Mult Trip Plan ?

When does the cover begin and end in mult trip plan, in mult trip plan can more than one policy be issued for the same trip, where can i find out more about the mult trip policy coverage, what is the maximum trip length in mult trip plan.

For Gold Multi-trip plan maximum trip duration will be 30 days, 45 days or 60 days per trip as per plan

What are the procedures if pre-approval is required in Mult Trip Plan?

In case medical treatment is required, is there any need for pre-approval before hospitalisation in mult trip plan, what is an asp in mult trip plan, are there any sub-limits applicable for schengen countries in mult trip plan.

As per Schengen Visa requirement, the travel policy should be with no sub-limits. In our multi trip policy sublimits are not applicable up to the age of 50 years. Hence in case an insured is greater than or equal to 51 years of age then the insured will have to buy a single trip policy.

What sum insured should I opt for while traveling to Schengen countries in Mult Trip Plan?

You should choose a plan with a minimum sum insured of USD 50,000.In case an insured is greater than or equal to 51 years of age then the insured will have to buy a single trip policy.

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Bharti AXA General Insurance is now part of ICICI Lombard General Insurance.

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