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Visiting someone in prison

Our Family Visitor Centre is a place to connect, love, support and heal – a warm, positive meeting point for families, friends and other visitors to Bunbury Regional Prison.

Breaking down barriers

When a loved one winds up on the other side of prison walls, relationships are often the first to feel the strain. For you on the outside, it’s normal to feel hopeless, disconnected, even afraid. Yet while you’ll be physically separated from the person you care about, it’s possible to break down emotional barriers and connect in meaningful ways – sometimes even better than before.

To ensure you get the maximum benefit from your visits, we’ve provided a range of support services including lockers for personal belongings, toddler-friendly indoor and outdoor play areas, social supports before and after visits, light refreshments and help drafting Statutory Declarations and other forms. Our goal is to make visits a positive experience for all by providing a safe and secure environment to make contact, access information, and prepare yourselves for the road ahead. 

How we help 

We have a range of extra services at the Family Visitor Centre including information on Reintegration & Rehabilitation supports, Family & Relationships, Alcohol & Other Drugs, Tenant Advice & Education, Accommodation, Reconnect and Trauma Counselling.

The Family Visitor Centre is open 6 days a week. Visiting times are:

Monday to Saturday (including public holidays): Note: Adults only on Tuesday and Wednesday afternoons & Saturday mornings.  

• 9.00am- 12.00pm
• 12.30pm – 4.45pm

Sundays:  Note: There are no visits on Good Friday and Christmas Day.

• 8.30am–12.00pm
• 12.30pm–4.45pm

You need to make an appointment 24 hours in advance if you wish to visit. To book, phone +61 8 9795 5074 between 9.30am–11.30am or 12.30pm–3.30pm weekdays.

You can make your own way to the prison, or jump on our free bus service (Thursdays only). Each bus can fit 8 visitors per journey and is on a first come first served basis – so be sure to get in early! Pick up is 12.00pm from the Bus Centre in the city and 12.10pm from the Train Station (only). When prison visiting hours are over, the bus will take you back to the pick-up points. 

To book, phone (Free Call) 1800 115 799 between 9.00am–5.00pm weekdays.

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Bunbury Regional Prison

134: Inspection of Bunbury Regional Prison

Bunbury Regional Prison is a male, mixed classification prison. It has recently undergone a significant expansion with a new 160-bed unit being built inside the main prison. The main prison houses predominantly medium-security prisoners, with capacity in Unit 1 for a small number of maximum-security rated offenders, and only for a short time. Units 2, …

115: Inspection of Bunbury Regional Prison

This report details the findings of our sixth inspection of Bunbury Regional Prison. The inspection took place in September 2017.

98: Report of an Announced Inspection of Bunbury Regional Prison

The fifth inspection of Bunbury Regional Prison took place in November 2014. The prison comprises two distinct facilities that are jointly administered but perform different roles and function largely independently.

75: Report of an Announced Inspection of Bunbury Regional Prison - Recommendations

The Department ensures that Bunbury Regional Prison has a permanent management team holding substantive positions. That the Department establishes the causes underlying the high number of workers’ compensation claims at Bunbury Regional Prison and addresses these. Upgrade the sally port, gatehouse and reception area at Bunbury Regional Prison to allow for more efficient and secure …

75: Report of an Announced Inspection of Bunbury Regional Prison - Background

This was the fourth announced inspection of Bunbury Regional Prison (BRP) and the first inspection of the Pre-release Unit (PRU), the State’s newest minimum security facility for males. The PRU is co-located with Bunbury Regional Prison and is managed by the same Superintendent as BRP. BRP has traditionally been a stable prison environment. The Inspector, …

75: Report of an Announced Inspection of Bunbury Regional Prison - Conclusion

The Inspector identified five main aspects to the transition of Bunbury Regional Prison from the first inspection almost 10 years previously at which point there was the very real possibility that the prison would close completely, to the overcrowded situation in 2011. Prisoner numbers – at the time of the inspection around 70 per cent …

75: Report of an Announced Inspection of Bunbury Regional Prison - Key Findings

Overall this fourth inspection of Bunbury Regional Prison found that the prison continued its tradition of performing well although acknowledging that there had been slippage in some areas. Whereas previous inspections had noted good staff/prisoner interactions, this inspection noticed a decline in this aspect of prison operations caused primarily by the overcrowding. The new Pre-release …

75: Report of an Announced Inspection of Bunbury Regional Prison

This was fourth inspection of Bunbury Regional Prison and the first of the Pre-release Unit, the State’s newest male minimum security facility. The prison and PRU were performing well but compromised by overcrowding and elevated worker’s compensation levels.

59: Report of an Announced Inspection of Bunbury Regional Prison

Report of an inspection of Bunbury Regional Prison

33: Report of an announced inspection of Bunbury Prison

Report of an inspection of Bunbury Prison

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the aboriginal communities and their cultures, and to Elders both past and present

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• Prison Guide

• September 25, 2023 September 25, 2023

How to Book a Prison Visit Online

Scheduling an in-person visit with an incarcerated loved one is important for maintaining connections. Many corrections departments now allow online prison visit reservations to improve convenience and efficiency. This article outlines the typical process for booking online prison visits.

Check Visitation Eligibility Requirements

Before scheduling visits, confirm eligibility with the facility’s policies:

• Age minimums – Adult visitors usually required.
• Visitor approval – Visitors must be on inmate’s approved list.
• ID/documentation – Valid photo ID often required.
• Allowed items – Review dress code and authorized items.
• Health requirements – Some facilities require COVID vaccination proof.

Ensure you meet all criteria to avoid wasted trips or denied entry.

Create a Visitor Account on the Facility’s Website

Most prisons with online scheduling require creating a visitor account:

• Enter your personal details like name, address, email, phone number.
• Create a username and password for the visitor account.
• Provide your ID number and type (driver’s license, passport, etc).
• Electronically sign any waivers or terms required.

This information links you to the inmate and confirms identity upon arrival.

Schedule Visit Date and Time

With an approved visitor account, you can view visitation calendars and schedule dates/times:

• Select day(s) – Weekends and holidays are busiest.
• Choose time slot(s) – Typical windows are 1-2 hours long.
• Check-in 15-30 minutes prior – To clear security screening.
• Bring printed or digital confirmation – Shows your scheduled slot.

Visits are usually first-come, first-served for available times. Book well in advance for best selection.

Understand Cancellation and No Show Policies

Review policies if you must cancel or miss scheduled visits:

• Timeframe – Cancel at least 24-48 hours in advance when possible.
• Allowed frequency – Too many cancellations or no shows may restrict future visits.
• Notifications – Call the visitation hotline as soon as possible.
• Exceptions – Illness or family emergencies may qualify for waivers.

Follow proper procedures to avoid penalties like temporary visit suspensions.

Arrive Prepared on Visitation Day

Give yourself extra time and arrive prepared:

• Dress appropriately – Follow dress code to get cleared for entry.
• Limited belongings – Carry only approved items needed for children.
• Check in at gate – Provide printed or digital confirmation and ID.
• Clear security – Successfully pass through metal detectors and searches.
• Confirm visitation rules – Keep physical contact limited if prohibited.
• Enjoy visit! – Make the most of this valued time together.

Proper planning ensures visitation goes smoothly.

Online scheduling systems are making arranging prison visits easier and more efficient. Visitors can quickly check availability and reserve slots after creating an approved account. Following facility policies ensures a smooth visitation process. While in-person time is limited, it remains invaluable for maintaining inmate connections and support systems.

FAQs About Booking Online Prison Visits

How far in advance can visits be booked.

Most facilities allow booking 1-4 weeks in advance. Holidays and weekends fill up quickly.

Can visitors schedule multiple back-to-back time slots?

Usually not – facilities limit visits to 1-2 hour sessions with buffer times in between.

Is there an age limit or requirement for minor visitor approval?

Yes, approval rules vary but most prisons prohibit visitors under 18 years old.

Can online visit reservations be made on a mobile device?

Some systems only allow scheduling on the desktop website. But mobile-friendly platforms are becoming more common.

What if a visitor’s plans change after booking?

Notify the prison as soon as possible if you cannot make the booked time. Schedule changes are limited.

How do waiting lists work if times are fully booked?

Waiting lists prioritize visitors by order and frequency since last visit. Openings from cancellations are first-come, first-served.

What happens if a visitor is late for check-in?

You may forfeit that day’s visit. Arrive well before the scheduled window to ensure entry.

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Department for Correctional Services

How to book a visit, booking a visit, new process for domestic visit bookings.

The Department for Correctional Services has implemented a new domestic visit model that enables prisoners to manage their own face-to-face and video visit bookings.

All sites except for Port Augusta Prison and Adelaide Women’s Prison use the new visit booking model. The remaining sites will implement the new visit booking model from:

• Port Augusta Prison – 27 April 2024.
• Adelaide Women’s Prison – 08 May 2024.

Any visits before these dates should be booked by telephone. Please see the below booking process for steps on how to do this.

Telephone bookings

Bookings are made by contacting the prison directly by telephone. Some prisons have set times that you can make a booking which can vary between the sites. Each prison has an information page that details:

• The booking phone number.
• The visiting times available
• Visiting arrangements.

The page also includes maps, contact information and directions –  see the prison locations page.

You need to inform us of everybody who is coming to the visit. This includes children and infants.

Most prisons have limits to the number of visitors that can visit at one time. Please check the page of the prison you intend to visit for details. We will then check that you are an approved visitor and that you, and those accompanying you, are on the nominated visitor list. We will not allow people not on the visit booking into the visit.

Special visiting arrangements

Some of our prisons have wheelchair access.

It may be possible for visitors with special needs to organise a visit outside regular visiting times.

Some visits may require special approval from the general manager.

If you have any concerns or special needs, please raise them while making your booking arrangement.

Cancelling your visit

Family and friends support is very important to prisoners so try not to cancel your visit.

Cancelled visits can be bad for a prisoner's mental health and can make them frustrated and agitated.

If cancelling the visit is unavoidable, please phone the prison in advance to let them know. You can also cancel a visit by completing the cancellation form located on our website.

This enables other visitors to use the time slot and facilities. It also means that the prisoner isn't left waiting for a visit that doesn't happen.

Visitor Centre Bunbury Visitor Centre

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Prison visit updates

Last updated: 11 Mar 2024

We know how important visits from friends and whānau/family are to people in prison and to supporting their rehabilitation and reintegration.

Like many other agencies and businesses, we are currently experiencing a number of staffing challenges, including an increase in COVID-19 and seasonal flu sickness. This impacts our ability to facilitate face-to-face visits safely.

Some prisons are facilitating visits with limited availability. Please contact the prison for more information around visiting times.

Visits will resume at sites when we are able to safely facilitate them.

Visit status by site

While we do our best to ensure planned visits go ahead, there may be times where visits need to be cancelled at short notice, or when we need to restrict visits in the event of an outbreak. We will try to give advance notice to visitors where possible if this occurs.

Not all prisons will be ready to resume visits at the same time, depending on levels of COVID-19 at different sites, and staffing available.

The safety and wellbeing of our staff, the community, and people in prison is our highest priority, and visits will resume in individual prisons when they can be safely undertaken.

Video calling will continue to be used, particularly where face-to-face visits remain paused.

COVID-19 testing, mask use, and vaccination

• We encourage visitors with symptoms of COVID-19 to take a Rapid Antigen Test and return a negative result at home prior to visiting a prison.
• Visitors are encouraged to wear masks during their visit, but they are not required.
• COVID-19 vaccination is  not  required for people visiting prison but we encourage all visitors to be vaccinated and boosted.

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Bunbury Regional Prison Visit Booking Request Online Form

Registered visitors are not required to bring ID into the prison, however visitors should have photo ID readily available (ie. in a locker), as an Officer may require to confirm a visitor’s identification or to update their  Visitor Declaration Form  (annual review).

A maximum of 3 adults and 3 children allowed per visit session. Additional children may be considered by approval only.

Bookings need to be submitted at least 24 hours prior and can be booked up to 1 month in advance

Prisoners can have up to 2 visits (social/e-visits) per week.

Visiting times (including pre-release)

Visiting times at the main prison.

Saturday to Thursday and Public Holidays:

• 9.15 am to 11.15 am
• 1.15 pm to 2.45 pm

Adults only on Tuesday and Wednesday afternoons and Saturday mornings.

Visiting times for Unit 3 only

• 4.30 pm to 5.30 pm

Visiting times for pre-release only

Saturday, Sunday and public holidays:

• 9.30 am to 11.30 am
• 12.45 pm to 2.45 pm

Adults only on Saturday mornings.

Visiting times for Unit 5 only

• Saturday - 12.00 pm to 2.45 pm
• Sunday - 8.30 am to 11.30 am

Note: There are no visits on Good Friday and Christmas Day.

Visitors should plan to arrive at the prison at least 15 minutes prior to the scheduled visit time for security screening.

The Visitor's Centre is signed and is the building next to the car park. Not the gatehouse.

Related information

Visitor Declaration Form (DOCX) Visitor Identification Form (DOCX) Visitor Code of Conduct Visitor Dress Standards

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Bunbury Regional Prison Address: Bunbury Regional Prison Centenary Road BUNBURY WA 6230 Postal address PO Box 444 BUNBURY WA 6230 Telephone: 61 8 9795 2155 61 8 9795 5074 (Visit Bookings) 61 8 9795 2647 (Cashier) Fax: 61 8 9795 7191 Email: [email protected] [email protected] [email protected] [email protected]

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

Government of Western Australia Department of Justice

To protect, to rehabilitate and to serve

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Hakea Prison

More information.

• Hakea Online Visitor Booking
• Visits - FAQs
• Visiting prisons

Latest news - Prison social visits suspended

Hakea Prison manages male prisoners who have been remanded in custody while waiting to appear in court or those who have just been sentenced.

Newly-sentenced prisoners are assessed at Hakea Prison before being placed at other WA prisons.

A 15-bed crisis-care facility at Hakea serves the needs of a small group of acute and, at times, chronic 'at risk' offenders who need specialised treatment and support interventions.

Hakea's focus is on rehabilitation and employs prisoners in a number of areas including laundry, carpentry, concreting and other domestic duties.

Telephone contact details

Social visits - family, friends or relatives wishing to visit a prisoner.

Social visits are by appointment only and at must be made at least 24 hours in advance. Booking a visit

First time visitors and returning visitors bringing children must book by  telephone .

• Email [email protected]  Monday to Friday between  8.30 am to 4.15 pm.
• A maximum of 3 adults and 4 children are allowed at any one visit.
• The following details are required when booking a social visit for all visitors attending:
• date of birth
• contact number.

Returning visitors

• previously visited the prisoner at this facility
• a valid email address
• a valid mobile number to receive SMS
• only adult visitors attending the visit.

Please note the social visit's phone line is extremely busy and delays may be experienced.

Social visiting times

Monday to Sunday

• 8.30 am to 9.30 am
• 10.00 am to 11.00 am
• 1.00 pm to 2.00 pm
• 2.30 pm to 3.30 pm.

Visits are not conducted on Wednesday morning, Good Friday or Christmas Day.

Arriving for your social visit

You are requested to arrive at Hakea Prison at least 30 minutes prior to your scheduled social visit and report to the Visitor Centre building located opposite the prison Front Gate.

Check the Transperth  website for public transport options to Hakea Prison.

Official visits - Legal representation or Police wishing to visit a prisoner

Official visits are by appointment only and must be made at least 24 hours in advance.

Booking appointments

• Phone +61 8 9366 6429 ( not to be used for social visit bookings ) Monday to Friday between the hours of 8.30 am to 3.30 pm.

Official visiting times

• Monday to Friday 8.30 am to 3.30 pm

Bail Enquiries

• Phone +61 8 9366 6256 Monday to Friday between the hours of 9.00 am to 5.00 pm.
• Email [email protected]

The phone number will be redirected to a mobile contact after hours till 9.00 pm.

Contact details

Hakea Prison Nicholson Road CANNING VALE WA 6155

Postal address: Hakea Prison Locked Bag 111 CANNING VALE WA 6970

Page last updated: 23-Jun-2020

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Families may go through challenging times when a loved one is incarcerated and will require support. You may find these  resources  useful.

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Hakea Online Visitors Booking Form

Important information for visitors Please be aware that social visits may be temporarily suspended if there are high numbers of COVID-19 cases at a facility.

Visitor booking help

For assistance with booking a visit, phone 6 18 9366 6333, Monday to Friday, 8.00 am to 4.00 pm (excluding Public Holidays).

Social Visits

• No more than 4 social visitors per table, inclusive of:
• Minimum of 1 adult and up to 3 children. OR
• Maximum of 2 adults and up to 2 children.
• No more than 3 Adults permitted for an E-Visit.
• There is no limit on the number of children permitted for an E-Visit.
• E-Visits are available Monday, Wednesday and Friday from 3.00 pm to 4.00 pm.

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Hakea Prison Address: Hakea Prison Nicholson Road CANNING VALE WA 6155 Postal address Locked Bag 111 CANNING VALE WA 6970 Telephone: 61 8 9366 6333

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.