linkedin_header

Reaching Technical Support

This contact page is for correctional facilities. Inmate friends and family members should visit the Friends and Family Information page .

GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products.

If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services). Alternatively, you may complete the contact form provided below.

Please note- for any inmate account or friend or family account related questions (trust accounts, telephone accounts, e-messaging accounts, video visitation accounts, etc.), please us the forms on the Friends and Family information pages above.   Any such submissions to the form on this page are automatically discarded by the system and are not read or addressed.

In addition to contacting technical support, GTL provides the opportunity for customers to access a dedicated customer forum. This forum provides knowledgeable insights to some of the most frequently asked questions about the line of GTL products. Click here to access our customer forum today. If you are currently not a registered customer, you can begin the registration process here.

Facility Technical Support Form

footer_logo

GTL is the corrections industry’s trusted, one-stop source for integrated technology solutions, delivering an innovative vision for the future while providing exceptional value today.

  • » About GTL
  • » Correctional Facility Services
  • » Facility Support
  • » Friends and Family Services

GTL Solutions

  • » Inmate Communication Solutions
  • » Investigative Solutions
  • » Facility Management Solutions
  • » Visitation Solutions
  • » Payment and Deposit Solutions
  • » Content Solutions

GTL offers friends and family members of inmates, trusted and economical options for staying in touch with their loved ones.

© 2014 Global Tel*Link. All Rights Reserved.

gtl visit me customer service

Friends & Family

Do you have an incarcerated loved one? Please use one of the links below to contact us.

Contact Customer Support Frequently Asked Questions

Arizona Department of Corrections

California Department of Corrections and Rehabilitation

Colorado Department of Corrections

Illinois Department of Corrections

Indiana Department of Corrections

Los Angeles County Sheriff’s Department

Pennsylvania Department of Corrections

Correctional Facility Staff

Are you an employee at a correctional facility? Please use one of the options below to contact us.

ConnectNetwork GTL logo

GettingOut logo

Your version of Internet Explorer is out of date and no longer compatible with GettingOut. Please try using another browser or upgrade your current version of Internet Explorer by clicking here .

Slide background

schedule a visit

Three Types of Video Visits

' title=

At Facility

These visits are when you go to your facility and sit at a video visit station in the lobby. Your loved one or friend will be on a video visit station in their pod.

' title=

From Computer

At select facilities families and friends can have video visits from their own personal computers in the comfort of their own homes. You will need the following equipment to do a video visit from home:

  • A computer.
  • A webcam and a microphone, or a computer with these components built in (most laptops have these built in).
  • An internet browser. Internet browsers Safari 4 and higher, or Firefox 7 and higher, are strongly recommended. Using other browsers may not load the page appropriately in order to begin your visit. We are not responsible for technical problems or issues that may arise from using an unsupported browser.
  • For the best visit experience you should use headphones, but they are not required.
  • High speed internet (DSL or Cable) connection (dial up and satellite are not supported).

' title=

From Android Device

Video visits go mobile with our Visit Now Android app. At select facilities families and friends can have video visits from their own Android devices.

How to Schedule a Visit

Free video visit policy.

Free visits are a benefit for the inmate and are credited to the  inmate’s account. Therefore the inmate is the only one who  can book a free visit . This allows the inmate at your facility full control of whom they want to use their free visit with. There are also advanced scheduling rules that control the timeframe that a free visit can be booked. These rules vary by facility. If an inmate books a visit outside this timeframe, they will not be allowed to use a free visit.

  • Book the visit with their Friends & Family.
  • Suggest a visit with their Friends & Family. The Friends & Family must have no prepaid funds on their account at the time they confirm the suggested time. The inmate’s free visit will then be deducted.
  • Confirm a suggested visit from their friends and family. The Friends & Family must have no prepaid funds on their account at the time the inmate confirms the visit. The inmate’s free visit will then be deducted from their free visit allowance.

The only way Friends & Family can use a free visit is by suggesting a visit with the inmate. If the inmate has a free visit available and there are no prepaid funds on the Friends & Family account at the time the inmate confirms, the free visit will be deducted from inmate’s account.

What Services Are Available At My Facility?

Select your facility below, available services:.

gtl visit me customer service

  • Phone & Voicemail
  • Video Visit at Facility
  • Video Visit from Home

gtl visit me customer service

  • Photo Sharing
  • Tablets Your inmate has access to tablets. Make a deposit to their account so they have more ways to be productive, and you have more ways to stay connected.
  • Verification Required

gtl visit me customer service

What is Telmate Verified?

gtl visit me customer service

If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates' calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside. The verification process is simple and can be completed before or after creating an account.

To be verified, you can make a deposit , schedule a visit or download and complete the Telmate Verified form .

Did you know…

According to the Federal Bureau of Prisons, inmates who

maintain strong relationships

with friends and family, greatly reduce their risk of recidivism.

GTL

Terms of Use governing use of GettingOut services state that all services are intended to be used by persons over the age of 18.

To continue, please enter your date of birth to confirm you are over the age of 18.

Create account to fund and communicate with your loved one

Create Account

Sign in to stay connected and manage your account

Visit our Help Center for Frequently Asked Questions and Instructions

To get the best experience, you’ll need to upgrade to a newer browser.

Terms of Use governing use of ConnectNetwork services state that all services are intended to be used by persons over the age of 18.

To continue, please enter your date of birth to confirm you are over the age of 18.

gtl visit me customer service

IMAGES

  1. Access highlandscountyfl.gtlvisitme.com. GTL Visitor Web 8.0

    gtl visit me customer service

  2. ildoc.gtlvisitme.com

    gtl visit me customer service

  3. ViaPath Visitor Web 8.0

    gtl visit me customer service

  4. GTL Assist

    gtl visit me customer service

  5. gtl inmate visit app

    gtl visit me customer service

  6. GTL Visitor Web 8.0

    gtl visit me customer service

VIDEO

  1. LIVE SPIKY BALL UNLOCK

  2. Kia Niro

  3. Low Budget 2Bhk Bungalow for sale in Neral

  4. SAVAGE COMMUNITY NOTES 2

  5. Custom Hollow Out Medals Personalized 3D Marathon Medal Sports Metal Medallion Running Winner Awards

  6. Hanuman ji status Part 148 🚩|Swastikpeace| #youtube #shorts #viral #hanuman #ram #god #maa

COMMENTS

  1. GTL's VisitMe Video Visitation Solution

    The GTL VisitMe video visitation solution allows federal, state, county, municipal, and private facilities to supplement traditional in-person visitation service offerings with secure on-premise or remote alternatives.

  2. Contact GTL Technical Support for Correctional Facilities -

    If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free 1-877-856-3184 (inmate telephone systems) or 1-800-306-2957 (OMS, kiosks and other products and services).

  3. Correctional Facility Sales and Support

    Are you an employee at a correctional facility? Please use one of the options below to contact us. Contact Technical Support at: 800-646-6283 Contact Sales and Corporate.

  4. Schedule a Visit

    With video visits, our state-of-the-art system allows inmates, friends, family and loved ones to enjoy more personal, longer and more frequent visits. Our three video visit options offer onsite visits, and remote visits through your personal computer or Android device at select facilities.

  5. ViaPath Visitor Web 8.0

    Please contact the correctional facility with any questions pertaining to inmate visitation.

  6. ViaPath Visitor Web 8.0

    Sign in to schedule and manage upcoming visits with your inmate. Inmate visitation scheduling allows you to skip the long lines by reserving your visitation time. You can select the date, time and location that is most convenient for you.

  7. ViaPath Visitor Web 8.0

    Please select the support address you would like to contact. Use the contact info to the right, or if you prefer, fill in the following fields and click Send to send your request. - Just click the checkbox before I'm not a robot. - Simply follow the on-screen instructions to solve the puzzle.

  8. Welcome GTL

    Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. FAQs; How-to Instructions