qantas travel cruise insurance

• Travel Insurance

Qantas Travel Insurance Review

The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering.

When covering investment and personal finance stories, we aim to inform our readers rather than recommend specific financial product or asset classes. While we may highlight certain positives of a financial product or asset class, there is no guarantee that readers will benefit from the product or investment approach and may, in fact, make a loss if they acquire the product or adopt the approach.

To the extent any recommendations or statements of opinion or fact made in a story may constitute financial advice, they constitute general information and not personal financial advice in any form. As such, any recommendations or statements do not take into account the financial circumstances, investment objectives, tax implications, or any specific requirements of readers.

Readers of our stories should not act on any recommendation without first taking appropriate steps to verify the information in the stories consulting their independent financial adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to their investment objectives, financial situation and particular needs. Providing access to our stories should not be construed as investment advice or a solicitation to buy or sell any security or product, or to engage in or refrain from engaging in any transaction by Forbes Advisor Australia. In comparing various financial products and services, we are unable to compare every provider in the market so our rankings do not constitute a comprehensive review of a particular sector. While we do go to great lengths to ensure our ranking criteria matches the concerns of consumers, we cannot guarantee that every relevant feature of a financial product will be reviewed. We make every effort to provide accurate and up-to-date information. However, Forbes Advisor Australia cannot guarantee the accuracy, completeness or timeliness of this website. Forbes Advisor Australia accepts no responsibility to update any person regarding any inaccuracy, omission or change in information in our stories or any other information made available to a person, nor any obligation to furnish the person with any further information.

Updated: Oct 11, 2023, 10:36am

Editorial note: Forbes Advisor Australia may earn revenue from this story in the manner disclosed here . Read our advice disclaimer here .

Qantas Travel Insurance is an above-average choice of insurance for travelling Australians, offering unlimited medical coverage and good Covid-19 cover for both medical diagnoses and trip cancellations. However, due to certain limitations on age and below-average customer reviews, it may be best suited to Qantas Frequent Flyer members who can earn points with every dollar spent on their policy.

• Unlimited medical includes dental
• Good Covid-19 cover
• Over 69 year olds need to purchase a separate policy
• Fraudulent credit card activity is not covered

Table of Contents

About qantas travel insurance, what is covered, who should take out this insurance.

About Star Rankings: You will note that we have included a star rating next to the product or provider reviewed. This rating was determined by the editorial team once all of the data points were considered, and the pros and cons of each product attribute was reviewed. The star rating is solely the view of Forbes Advisor editorial staff. Commercial partners or advertisers have no bearing on the star rating or their inclusion on this list. Star ratings are only one factor to be considered, and Forbes Advisor encourages you to seek independent advice from an authorised financial adviser in relation to your own financial circumstances and investments before you decide to choose a particular financial product or service.

Featured Partners

Fast Cover Travel Insurance

On Fast Cover’s Secure Website

Medical cover

Unlimited, 24/7 Emergency Assistance

Cancellations

Unlimited, (Trip Disruption $50,000)

Key Features

25-Day Cooling Off Period, Australian Based Call Centre, 4.6 Star Product Review Rating

Cover-More Travel Insurance

On Cover-more’s secure website

Unlimited, with a $2000 limit to dental

Yes, amount chosen by customer

Southern Cross Travel Insurance

Medical Cover

Including medical treatment, doctors’ visits, prescribed medication, specialist treatment & medical transport costs

$2,500 with option to increase to unlimited

Whether or not you choose to fly with Qantas for your travels, you can still purchase a comprehensive travel insurance policy from the airline. In addition to travel insurance, Qantas also offers cover for your health, car and home–all of which Qantas Frequent Flyer members can earn Qantas points with.

Despite Qantas being Australia’s most popular airline–dominating the market share with 60.8% of Australian travel according to an ACCC report–its travel insurance policy isn’t highly regarded by some of its customers. On Product Review, Qantas Comprehensive Travel Insurance received only 1.1 stars from 25 customer reviews. This is admittedly a small number of reviews so that needs to be taken into account.

The standard Qantas Comprehensive Travel Insurance policy is available to Australians aged up to 69 years old, with a separate policy available to those over 70.

For those travelling with family, the policy also covers accompanying children–as long as the child is under 18 at the time the insurance is issued. The child must also be travelling with you for the entire duration of the trip and be listed on the insurance certificate in order to qualify for any claims.

Unfortunately, fraudulent credit card activity is not covered with Qantas Travel Insurance. Qantas will, however, cover the cost of a replacement credit card, stolen or lost passports or travel documents to a maximum of $2,000. It also covers personal liability up to $3 million.

When it comes to missed connections, Qantas will only provide cover if it is for a special event–such as missing a wedding or a funeral–and up to $2,500. Travel delays are also only covered if it is more than six hours, with a maximum of $250 per 24 hours of delay up to a maximum of $1,500.

Unlimited cancellation cover is included, and is valid for cancellations due to Covid-19 as explained below.

Lost Luggage

Lost luggage is covered by Qantas in its travel insurance policy up to $15,000. Sub limits apply within this amount, and customers can increase item limits for high value items if desired.

Medical Coverage

Qantas Travel Insurance includes unlimited overseas medical expenses.

If you have a pre-existing medical condition, you will need to meet certain criteria in order to be covered. There are 43 conditions that are automatically covered (as long as they meet said criteria), while other conditions will require an assessment to determine if cover will be provided.

Is Dental Cover Included in Medical?

Yes, overseas emergency dental expenses are covered with unlimited medical cover. However, dental expenses due to sudden and acute pain are only covered up to $2000.

Does it Cover Me for Covid?

Yes, being diagnosed with Covid-19 is covered under the unlimited overseas medical expenses within Qantas’ travel insurance.

Cancellations are also covered due to a positive diagnosis, along with ‘reasonable’ additional expenses, such as if you are required to quarantine, up to $2,500.

What about pregnancy?

Qantas’ travel insurance policy covers pregnancy up to week 26. If there are pregnancy-related conditions that require treatment, they are classified as pre-existing conditions and therefore require an assessment at the time of taking out the policy to determine if cover will be provided.

What about Sports and Activities?

Qantas claims that “most amateur sporting activities are covered” under its comprehensive travel insurance policy. It does not provide a list of what these included activities are, however, there is a list of seven activities that will not be covered.

• Activities on snow and ice (unless the additional snow package has been purchased);
• Base jumping;
• Racing (except on foot);
• Any professional sporting activity;
• Running with the bulls;
• Mountaineering and rock climbing using support ropes; and

Customer Service

Qantas provides 24/7 emergency assistance to its comprehensive travel insurance policyholders. There is also a phone number for general enquiries, as well as a call back service.

Claims can also be lodged 24/7, from overseas or when you return home to Australia. There is an online claims form available to download which can then be sent to Qantas via post or email.

While Qantas Comprehensive Travel Insurance can suit a wide variety of Australians–particularly travelling parties under 69 years old–it is best suited to Qantas Frequent Flyer members keen to take advantage of earning one frequent flyer point per $1 spent on the policy premium.

The policy also offers good Covid cover, substantial cancellation cover for a range of reasons, and unlimited medical cover.

Frequently Asked Questions (FAQs)

Does qantas have travel insurance for over 70s.

Yes, Qantas does offer comprehensive travel insurance for those aged over 70. For travellers under 69 years old, the standard comprehensive travel insurance policy is offered, which has been reviewed above. You can read the PDS here .

For those over 69 years old, a separate policy is offered.

Who underwrites Qantas travel insurance?

Qantas travel insurance is underwritten by Pacific International Insurance, an Australian owned insurance company.

Where is the Qantas travel insurance PDS?

The Qantas Comprehensive Travel Insurance policy disclosure statement for those aged 0-69 years old can be found via the Qantas Insurance website here . For those aged over 69 years old, the policy disclosure statement is here due to differing coverage allowances.

The information provided by Forbes Advisor is general in nature and for educational purposes only. Any information provided does not consider the personal financial circumstances of readers, such as individual objectives, financial situation or needs. Forbes Advisor does not provide financial product advice and the information we provide is not intended to replace or be relied upon as independent financial advice. Your financial situation is unique and the products and services we review may not be right for your circumstances. Forbes Advisor encourages readers to seek independent expert advice from an authorised financial adviser in relation to their own financial circumstances and investments before making any financial decisions. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals to buy or sell particular stocks or securities. Performance information may have changed since the time of publication. Past performance is not indicative of future results. Forbes Advisor provides an information service. It is not a product issuer or provider. In giving you information about financial or credit products, Forbes Advisor is not making any suggestion or recommendation to you about a particular product. It is important to check any product information directly with the provider. Consider the Product Disclosure Statement (PDS), Target Market Determination (TMD) and other applicable product documentation before making a decision to purchase, acquire, invest in or apply for a financial or credit product. Contact the product issuer directly for a copy of the PDS, TMD and other documentation. Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved or otherwise endorsed by our partners. For more information, read our Advice Disclaimer here .

Sophie Venz is an experienced editor and features reporter, and has previously worked in the small business and start-up reporting space. Previously the Associate Editor of SmartCompany, Sophie has worked closely with finance experts and columnists around Australia and internationally.

• Best Comprehensive Travel Insurance
• Best Seniors Travel Insurance
• Best Cruise Travel Insurance
• Best Domestic Travel Insurance
• Travel Insurance Cost
• Pregnancy Travel Insurance Guide
• Travel Insurance For Bali
• Travel Insurance For Fiji
• Travel Insurance For The USA
• Travel Insurance For Thailand
• Travel Insurance For New Zealand
• Travel Insurance For Japan
• Travel Insurance For Europe

More from  

What does travel insurance cover everything you need to know, our pick of the best comprehensive travel insurance providers in australia, best ski travel insurance for australians, travel insurance for the philippines: everything you need to know, travel insurance for new zealand: the complete guide, what is travel insurance the complete guide for australian travellers.

Qantas Travel Insurance

Our verdict: qantas travel insurance could be good if you need to protect your next trip, plus you could also earn some qantas points..

In this guide

Our Verdict

Find a qantas travel insurance policy, current qantas travel insurance deals, what policies does qantas offer, here's a breakdown of qantas travel insurance features, standard features, optional add-on, how to make a qantas travel insurance claim, frequently asked questions.

Destinations

Qantas Travel Insurance has a clear policy offering that makes it easy to understand what you are and are not covered for. Its inclusions are generous and include some important features like COVID-19 cover. Add on some attractive bonuses for Qantas Frequent Flyer members and you've got a solid option for your next holiday.

• Qantas offers some cover for travel impacted by coronavirus. This includes if your trip is cancelled due to a coronavirus diagnosis, unexpected quarantine expenses and pet care services if your return home is delayed due to COVID-19.
• Qantas is one of the few brands that offers a $0 excess on domestic policies. This means if you need to make a claim on your trip in Australia, you won't need to pay an excess.
• Qantas's policies aren't as flexible as you might need. With just a few options to choose from, you won't be able to tailor your policy as you would with other insurers.

Congratulations, Qantas!

Qantas received the highly commended award for ‘Domestic Travel Insurance’ in the 2024 Product Awards.

Protect your trip with Qantas Travel Insurance

What do Australians think of Qantas travel insurance?

• 4.1/5 overall for Customer Satisfaction — lower than the average of 4.26
• 4.25/5 for Trust — lower than the average of 4.57, and this was the lowest score in the category
• 4.02/5 for Customer Service — lower than the average of 4.2

Based on Qantas travel insurance scores in Finder's 2024 Customer Satisfaction Awards .

Qantas has 2 single trip travel insurance policies to choose from: International Comprehensive and Australian Comprehensive. If you're planning more than one trip for the year, a Qantas Annual Multi Trip policy is also an option for trips in Australia and overseas.

Qantas Travel Insurance is underwritten by AIG Australia Limited. It comes with a cooling-off period of 21 days, which means you can cancel your policy within this period and Qantas will refund your premium, as long as you haven’t departed for your trip, and/or haven’t made a claim on your policy.

An excess is the amount you need to pay when you make a claim. The standard excess on this policy is $100. An excess doesn’t apply for the Australian comprehensive policy.

Every travel insurance policy will have a list of insured events it will cover you for. While each type of policy will differ, the main benefits provided by Qantas Travel Insurance include the following:

• Accidental death
• Cancellation and additional expenses
• Loss of Qantas Points
• Loss of income
• Luggage and personal effects
• Overseas medical and dental expenses
• Missed connections
• Permanent disability
• Travel delay
• Rental vehicle insurance excess

For more flexibility, Qantas offers extra cover that might be worth adding on. These options attract an additional premium, but not having it when you need it, means you're not covered at all. For example, if you’re injured while skiing overseas, you won’t be covered for medical expenses unless you’ve purchased the snow sports cover option.

• Snow sports cover option . This is for when you’re hitting the slopes. It includes coverage for snow sports equipment if it is lost or stolen and cover for pre-paid ski costs such as a lift pass or lessons which you are unable to use due to a sickness, illness or injury.
• Specified medical conditions option . Qantas has a list of conditions that are automatically covered for overseas trips, but if you have an existing medical condition that is not automatically covered, you may be able to apply to have your existing medical condition/s covered as a Specified Medical Condition under this optional coverage by completing a medical assessment.

No two policies are the same, but there is always a list of scenarios where you won't be covered under your travel insurance. Qantas Travel Insurance will not cover you for any of the following:

• Putting yourself in danger by your use of alcohol or drugs, unless the drugs have been prescribed by a medical practitioner
• Any condition that has been given a metastatic or terminal prognosis at the time of buying a policy and/or before commencing travel.
• Pregnancy if you’re more than 26 weeks pregnant at the start of or during your trip (including routine pre-natal care and childbirth)
• Self-inflicted injury
• Planned or actual travel to, or choosing to stay in, any country or region where there is a 'Do not travel' advisory
• Cyber attacks
• Insolvency or bankruptcy of a person, company or organization involved in your travel arrangements

This list isn't exhaustive, so make sure you review Qantas's PDS for a detailed breakdown of what is and isn't covered. These can be found under its list of general exclusions .

Qantas accepts claims 24 hours a day, 7 days a week and you can lodge a claim while you are still overseas or when you're back at home. You can download a claim form at https://travel.insurance.qantas.com/claim-form and return it via email at [email protected] or by post to:

Qantas Travel Insurance Claims AIG Australia Limited Level 13, 717 Bourke Street Docklands VIC 3008

It's strongly recommended you contact AIG Claims as soon as reasonably possible after the event. You should also have the following information available:

• Travel insurance policy number
• Proof of your travel dates (e.g. eTickets)
• Relevant credit card statements to show proof of purchase
• Any relevant documents to support your claim (e.g. police report)

Can I add insurance to my flight after booking Qantas?

Yes, Qantas offers standalone travel insurance, so you can purchase a policy to go along with an upcoming Qantas flight or with any type of holiday you've got planned, regardless of carrier.

What company is the insurer for Qantas insurance?

Qantas Travel Insurance is underwritten by AIG Australia Limited.

Can I use my Qantas Points for travel insurance?

You can use points to purchase Qantas Travel Insurance only when it is obtained as part of a flight booking made on the Qantas website. You won't be able to use a mixture of points and cash to purchase your travel insurance.

Compare other products from Qantas Money

• Qantas Money credit cards
• Qantas Money home loans
• Qantas Money health insurance
• Qantas Money home insurance
• Qantas Money car insurance
• Qantas Money landlord insurance

Cristal Dyer

Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

More guides on Finder

The best travel insurance policies are different for each individual traveller.

Ready to get moving? See quotes and compare travel insurance policies for Bali from 15 brands

Compare Travel Insurance Direct policies online to save time and money. Travel Insurance Direct offers various policies including Annual multi-trip, The Works, The Basics and Domestic travel.

If you need travel insurance that covers water sports, here’s how to find the right policy at the right price.

Beware when swimming at Byron, Ballina, Bondi and Bells.

Tick Travel Insurance offers competitive single trip insurance to suit a range of travellers with three levels of cover to choose from.

Ready to get moving? See quotes and compare travel insurance policies for USA from 15 brands

Compare Westpac Travel Insurance, see features, and more.

A guide to understanding cruise insurance - why you need it, what's covered, and what's not.

Domestic travel insurance can provide cover for trip cancellation (domestic flights), loss or damage to luggage and expensive items, car rental excess charges and much more. Find out why domestic travel insurance is worth getting and compare policies from Australian insurers.

Ask a question

Click here to cancel reply.

You are about to post a question on finder.com.au:

• Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
• finder.com.au is a financial comparison and information service, not a bank or product provider
• We cannot provide you with personal advice or recommendations
• Your answer might already be waiting – check previous questions below to see if yours has already been asked

2 Responses

is qantas comprehensive travel insurance A+++?

Thanks for your question. Most airlines add a commission on top of the price of each policy, which can means the policy may end up costing you more than if you went direct to the underwriter of the policy. Qantas is not currently one of the travel insurance brands in the Finder comparison panel.

If you would like to compare policies from the brands in our panel, please head to the travel insurance home page and enter your travel details.

I hope this was helpful, Richard

How likely would you be to recommend Finder to a friend or colleague?

Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.

Important information about this website

Advertiser disclosure.

finder.com.au is one of Australia's leading comparison websites. We are committed to our readers and stands by our editorial principles

We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.

Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.

How we make money

We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.

Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.

Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money .

Sorting and Ranking Products

When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.

Terms of Service and Privacy Policy

Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.

We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.

Learn how we maintain accuracy on our site.

The 5 best cruise travel insurance plans

While smooth sailing will always be the aim, cruising today is often about expecting the unexpected. You can prepare yourself by taking out an insurance policy that can compensate you when your vacation at sea does not go as planned.

Need to cancel your trip last minute due to an accident or illness? Did your bags get delayed or lost? Do you need to exit the sailing early to take care of an emergency back home? Was there a mechanical issue with the ship that required a change of itinerary, causing you to miss your flight home?

All of these contingencies and more can be covered; it's just a matter of finding the best insurance policy for you. Here's how to evaluate which plan is the right choice for you, as well as five of the best cruise travel insurance plans available.

The best cruise travel insurance plan will always be a 3rd-party option

No plan will meet the needs of all cruise travelers, so there is little benefit to booking the one insurance option recommended by your cruise line during the booking process other than convenience.

You'll often find more affordable rates, comprehensive coverage and favorable terms utilizing third-party insurance companies. You'll have a wide choice of plans, so you can pick the one that works the best for your situation.

If you're wondering where the best place is to purchase third-party insurance, "No one comparison site is getting preferential deals," says Stan Sandberg, co-founder of TravelInsurance.com . "Insurance carriers' rates are the same anywhere." However, these insurance comparison sites can help you directly compare the pricing and coverage of multiple policies by a range of preferred providers.

Look for the following coverage options and compare coverage amounts to determine which third-party plan is the best cruise insurance option for your upcoming trip.

Related: Cruise travel insurance: What it covers and why you need it

Trip cancellation

You'll want to be reimbursed if an unexpected event forces you to cancel your cruise. Be sure to read the fine print of your policy, detailing which specific reasons for canceling your trip are covered and not covered.

Trip interruption and travel delays

You'll also want to be covered if issues occur after travel begins. It's important to find "a plan that offers trip interruption if something does happen during your trip, along with a plan that offers emergency medical evacuation, coverage for travel delays and missed connection benefits," adds insurance expert Meghan Walch from InsureMyTrip .

Related: What happens if you miss your cruise

COVID-19 contingencies

Walch advises all travelers booking a cruise to consider a plan that includes cancellation coverage for COVID-19. Note that you'll need more than a home test to file a claim. According to Walch, "You'll need a doctor saying that you have been diagnosed with COVID and specify that you are unable to travel."

In addition, look for coverage if you get sick and need to isolate away from home. "Some plans offer additional trip delay coverage, put in place as a result of needing additional or higher limits for instances that might include if the policyholder gets quarantined in a location," Sandberg adds.

Cancel for any reason

A cancel-for-any-reason optional upgrade offers the most flexibility. You can get a refund of up to 75% if you cancel your voyage for reasons not usually covered by travel insurance. However, it adds about 40% to your premium and can only be purchased within a limited window of time after your cruise purchase.

Related: What happens if my cruise line changes my itinerary or ship?

Lost or delayed baggage

Baggage loss insurance covers your luggage if it is lost, damaged or stolen during your trip. In the case that you make it on the cruise and your bags do not, the insurance agency can assist with locating and redirecting the bags to your next port, reimbursing you for items you may need to purchase to get you through your travels while you are without your belongings and covering your losses in the case that the bag is actually gone for good.

Note that certain high-cost items such as electronics, luxury watches and fine jewelry are not always covered by baggage loss insurance. Consider purchasing additional coverage for such items or — better yet — keep those items with you at all times.

Health coverage

Medical coverage is another consideration. "Most domestic health coverage [including Medicare] does not cover travel abroad, so it is important to look at a travel insurance policy that offers medical coverage during your trip, just in case anything happens," says Walch. "If you fall ill or are injured during the trip, it can be pretty expensive – even when going to the ship's onboard medical facility."

Related: How to avoid getting sick on a cruise

Hurricane coverage

Extreme weather and hurricanes are typically not covered if the cruise commences as scheduled, though you might be eligible for trip interruption coverage if weather cancels the cruise or cuts the itinerary short. There are also insurance plans that offer trip reimbursement if a destination on your itinerary is under a National Oceanic and Atmospheric Administration-issued hurricane alert or warning.

How much will cruise travel insurance cost?

Insurance pricing is dependent on the trip cost and the age of the insured travelers. Sandberg estimates that "travelers in their 30s or 40s can ballpark insurance coverage somewhere around 5% to 7% of the trip costs, with rates that can get lower depending on the extent of coverage."

Insurance is a tiered product that gets more expensive as you age. "As you get older, that range can expand to 10% of trip costs," notes Sandberg. "Adding bells and whistles, like 'cancel for any reason' [coverage], rates can rise to 11% to 12% of the cost of your trip."

Related: How cruising newbies waste money on their 1st cruise

5 best cruise travel insurance plans

Following extensive research scouring the fine print, we've selected five of the best cruise insurance plans that will appeal to a variety of seagoing travelers.

All five plans provide coverage for COVID-19-related trip cancellation and interruption.

For the leisure cruiser: TravelSafe Classic Plan

TravelSafe's Classic Plan is the best value all-around for the average cruiser, with superior coverage limits at a fair rate.

This plan's coverage includes an impressive $1 million per person for medical evacuation and a high $2,500 coverage limit for bag loss. You have extra time – 21 days – from your initial deposit to add a cancel-for-any-reason upgrade to your plan. The accident and sickness medical coverage is primary, with coverage up to $100,000.

The policy's $750-maximum trip delay coverage begins after a six-hour delay and includes kennel fees for up to $100 per day, along with coverage for additional meal and accommodation expenses.

For the budget conscious: AXA's Silver Plan

AXA's Silver Plan is the company's entry-level offering, with more value added than most budget insurance options — most notably the company's concierge service. Coverage under this plan includes robust trip cancellation and interruption coverage, both at 100% of the costs, along with $100,000 for emergency medical evacuation.

The plan also offers identity theft assistance in case your wallet or passport gets stolen while traveling, assisting with filing and obtaining police and credit reports, taking inventory of lost or stolen items, and even wiring emergency funds to you when you're really in a bind.

You won't have the option to purchase a cancel-for-any-reason add-on or opt in for a collision damage waiver on this lowest-tier plan.

For the luxury cruise traveler: John Hancock's Gold Plan

John Hancock's Gold Plan offers robust medical evacuation and repatriation coverage up to $1 million per person, ideal for those luxury cruises that rove to the farthest reaches of the globe. The plan has excellent baggage loss coverage at up to $2,500 per person, along with a low three-hour minimum travel delay ($1,000 per person, $200 daily limit) benefit.

Preexisting medical conditions are covered by this policy, though you must purchase your policy within 14 days of your trip deposit.

For increased medical coverage: Seven Corners' RoundTrip Choice Plan

Seven Corners' RoundTrip Choice Plan offers primary medical coverage for emergency accident and sickness medical expenses up to $500,000, while many other plans only offer secondary coverage. The plan's medical evacuation coverage is high at $1 million, and preexisting conditions are covered with a few conditions that apply, namely that you purchase the policy within 20 days of your initial trip payment.

The policy also offers detailed, robust COVID-19 coverage, including reimbursement for medical care if you contract COVID-19 while traveling. Its coverage also includes meals, local transportation and lodging if you're delayed six or more consecutive hours due to quarantining with COVID-19.

Coverage options on the plan may vary slightly depending on which U.S. state you claim as your residence.

For the adventurous cruiser: World Nomads' Explorer Plan

World Nomads is one of the few insurance companies that will cover more than 200 adventure activities on your travels, including scuba diving, skydiving and bungee jumping. The coverage for the long list of activities includes emergency medical expenses while outside the U.S., medical evacuation and repatriation, along with trip interruption.

World Nomads' Explorer Plan also offers $25,000 in coverage for nonmedical emergency evacuation for covered events, such as a natural disaster or political or security situations.

Travelers 70 and older are required to add a "Silver Nomads" policy, offered through TripAssure.

Bottom line

Cruising isn't always a blissful week spent relaxing on the pool deck or snorkeling among multicolored reefs. Mishaps occur, whether it's losing luggage, missing a flight or falling ill.

The best cruise insurance policies are the ones that won't let you sail without a safety net, charging a fraction of your trip expenses in exchange for the peace of mind that there's a plan in place should something go wrong. With a range of pricing and coverage options available, you can feel confident that you can find a policy to suit your travel needs.

Planning a cruise? Start with these stories:

• The 5 most desirable cabin locations on any cruise ship
• A beginners guide to picking a cruise line
• The 8 worst cabin locations on any cruise ship
• The ultimate guide to what to pack for a cruise
• A quick guide to the most popular cruise lines
• 21 tips and tricks that will make your cruise go smoothly
• 15 ways cruisers waste money
• The ultimate guide to choosing a cruise ship cabin

• Join CHOICE

Which travel insurers cover you for cruises?

Cruises are officially back on the cards and people are queuing up to get on board. here's how to make sure you're covered..

Fact-checked

Checked for accuracy by our qualified fact-checkers, verifiers and subject experts. Find out more about fact-checking at CHOICE .

Need to know

• Most travel insurers cover cruises but there are some exclusions and fine print to be aware of
• For example, you won't be able to claim for events that occur because you've had too much to drink
• You need to make sure you declare your pre-existing medical conditions

With the restrictions on cruises finally lifted post-pandemic, the industry has bounced back in a big way this year and is more popular than ever.

But some people lost thousands of dollars on cancelled cruises during the COVID-19 travel bans and some cruise lines might not even let you on board without travel insurance.

So if you're planning a cruise, read on to discover how to choose the travel insurance policy that's best for you.

On this page:

Travel insurance for overseas cruises

Which travel insurers cover international cruises, what cruise travel insurance won't cover, do i need insurance for australian cruises, when to buy travel insurance for a cruise.

Most travel insurers cover international cruises that start and end in Australia, usually as an optional extra (we haven't looked at cover for cruises that start and/or end overseas). 

Some providers also offer tailored cruise travel insurance, which can give you access to additional inclusions that are unique to cruising and that may not be covered in standard policies, such as cover for missed ports, missed departures, or cabin confinement due to illness.

When choosing a policy, it's important to make sure the region you're visiting is covered and that it suits your needs and itinerary.

Check the policy age limit, as some policies cover you up to the age of 100 but others only cover you up to 69. 

It's also worth noting that if you want cancellation coverage in case a relative in Australia becomes ill or dies, the relative will also need to meet the age limit on the policy and satisfy the existing medical condition requirements.

Australian authorities no longer require people to prove they've had a COVID-19 vaccination in order to board, but it may be required for some destinations such as New Caledonia, and cruise ships are still a higher risk setting for diseases like gastroenteritis and respiratory infections, including influenza (flu) and COVID-19. So check if you have medical and cancellation cover for COVID-19 and other illnesses.

Existing medical conditions and pregnancy

As with other types of travel insurance, some pre-existing medical conditions may not be covered, and others will need to be disclosed in order to be covered. If in doubt, contact the insurer to discuss your needs.

It's also worth noting that pregnancy is considered an existing medical condition. Some insurance policies cover pregnancy up to 30 weeks, but most cruise lines won't allow you on board if you're more than 24 weeks pregnant.

Travel insurance and alcohol

Some people liken cruises to a floating RSL club, but the combination of alcohol and a seagoing vessel can cause accidents. 

In an Australian Financial Complaints Authority (AFCA) case, Phil* fell down a flight of stairs on a cruise ship and suffered a moderate brain injury, skull fracture and right lung contusion.

All travel insurers have a clause that excludes cover for claims resulting from a person being under the influence of alcohol

Phil said the area was not well lit and the steps would have been slippery, while his wife said he was walking steadily. He was taken to a hospital in Austria and a test showed that he had a blood alcohol content (BAC) of 0.198%.

The insurer had an exclusion for "any conduct engaged in whilst under the influence or effect of alcohol or drugs", and AFCA sided with the insurer, determining that Phil's claim for expenses should be denied.

All travel insurers have a similar clause that excludes cover for claims resulting from a person being under the influence of alcohol.

* Not their real name. Policyholder names are not disclosed in AFCA case records.

Even if you book a cruise that won't be leaving Australian waters, you may still need travel insurance as shipboard medical expenses might not be covered by Medicare. Check that your travel insurance does cover medical costs – you may need international or cruise-specific insurance. Domestic travel or health insurance won't cut it.

Doctors working on cruise ships don't need Medicare provider numbers, so check with your cruise line if they have a Medicare doctor on board. If they don't, and they treat you, you can't claim on Medicare or your private health insurance, even though you never left Australia. 

Domestic travel insurance doesn't cover medical costs, so you'd need either international travel insurance (check that it covers domestic cruises) or special 'domestic cruise' insurance, which is available from a few select insurers.

Cruises are often booked well ahead of time, so you could be forgiven for forgetting or delaying the purchase of your travel insurance. But if your cruise is cancelled ahead of time and you don't yet have cover, you could lose your money. The earlier you buy the policy, the better.

On the flip side, there aren't many insurers that cover you more than a year out from starting your trip. If you book your trip more than a year out, shop around for a policy that will cover you.

Stock images:  Getty, unless otherwise stated.

Join the conversation

To share your thoughts or ask a question, visit the CHOICE Community forum.

Search Smartraveller

Choice travel insurance buying guide.

Do you need travel insurance? How do you choose the right cover? What are you covered for?

CHOICE answers all the questions you need to know before leaving the country.

Download the CHOICE travel insurance buying guide [PDF 3.52MB] Download the CHOICE travel insurance cheat sheet [PDF 587KB] Who is CHOICE? Set up by consumers for consumers, CHOICE is the independent consumer advocate that provides Australians with information and advice, free from commercial bias. Visit choice.com.au .

Why travel insurance?

• Does travel insurance cover COVID-19?

How to get travel insurance

Before you buy, how to save money on travel insurance.

• How to read the product disclosure statement

What are you covered for?

• Credit card insurance

How to make a complaint

If you’re leaving Australia, travel insurance is just as essential as a passport.

Holidays don’t always go as planned.

If you’re leaving Australia, travel insurance is just as essential as a passport. Medical expenses are the number one reason to get insurance, but sometimes other things can go wrong, such as trip cancellations, delays, lost luggage or even the big stuff like natural disasters and pandemics. If you end up out of pocket because of these things, insurance can make up for that.

The Australian Government won’t pay your medical bills.

In an emergency, the Australian Government can only help so much. The Consular Services Charter describes what the government can and can’t do to help Australians overseas.

If you end up injured or sick while overseas, you’ll be footing the hospital bill and the cost of flying home. If you’re really unlucky, that could cost you or your family hundreds of thousands of dollars.

68% of travellers mistakenly believe the Australian Government would ensure they get medical treatment if they need it overseas, and 43% believe the government would pay their medical bills.

Some countries won’t let you in if you don’t have insurance. 

Singapore and the UAE require you to have travel insurance. Not to mention all 26 European countries in the Schengen Area if you’re applying for a visa to visit. Read the Smartraveller travel advice for information about your destination.

Reciprocal healthcare Australia has reciprocal healthcare agreements with several countries: Belgium, Finland, Italy, Malta, the Netherlands, New Zealand, Norway, the Republic of Ireland, Slovenia, Sweden and the United Kingdom. If you have Medicare, you can get subsidised treatment for essential services only in these countries, which often leads people to ask whether they still need travel insurance. The answer is yes, for the following reasons. You’re usually only covered for urgent care that can’t wait until you get home. If you’re very ill, travel insurance can pay for a medical escort to bring you home to Australia. You still may have to pay fees for treatment and medication. For example, in New Zealand reciprocal health care doesn’t cover you for free or subsidised care by a general practitioner or ambulance. Travel insurance can cover you for cancellations, delays, stolen items and more.

Remember to take your Medicare card with you. You’ll need it, along with your passport, to prove you’re eligible for reciprocal health care. For more information, visit servicesaustralia.gov.au .

Marco* had breathing difficulties on his way home from Europe, causing his flight to be diverted to the UAE. Hospitals in the UAE won’t admit you unless you have insurance or can pay an upfront fee. Marco’s family had to pay thousands of dollars for his treatment. *To protect privacy we have changed names and some details

Do you need domestic travel insurance?

Most of us already have medical cover at home, be it Medicare or private health insurance or both. But there are still a few key reasons to consider domestic travel insurance.

• Cancellation: If you’ve spent a lot on your holiday, then it’s not too much extra to buy travel insurance in case of the unforeseen.
• Baggage cover: If you’re travelling with valuables, think about whether you want them covered for theft, loss or damage.
• Car hire excess: You can save money using travel insurance to cover your collision damage excess, rather than paying the car hire company’s extra charge.

Does international travel insurance cover COVID-19?

Many travel insurers now offer limited cover for COVID-19, but the available cover varies quite a lot.  Some policies only cover medical and repatriation costs if you get COVID-19 overseas, while other policies provide limited cover for cancellation costs in addition to medical and repatriation costs.

You should always check the details of your insurance coverage, particularly how it applies to COVID-19 and travel disruptions.

Over 90% of travellers will look for insurance that covers them for cancellation and medical expenses caused by COVID-19.

If you’re planning to go on a cruise, be extra careful. Some travel insurers may not offer COVID-19 cover for multi-night cruises or they may restrict the cover provided on cruises.

Also, don’t rely on the travel insurance on your credit card unless you check it closely – it may not cover claims related to COVID-19.

There are cooling-off periods for COVID-19 cancellation cover, so it’s best to buy your travel insurance at the same time as you book your trip. Some insurers may only cover cancellation if you test positive to COVID-19 and the policy was purchased more than 21 days before your scheduled departure date.

Make your travel plans COVID-safe

You need to be prepared for your travel plans to be interrupted at short notice. As travel insurance may not protect you from government border closures, general lockdowns or quarantine requirements in your destination country, the key is to book only with providers that allow you flexibility should things change.

• Check the rules for travelling to your destination. For example, are there any entry requirements? What are the vaccination requirements? And what type of travel insurance do you need?
• Read the terms and conditions of your airline, accommodation and travel tours before you book. Will they refund you if you can’t travel due to COVID-19? If they only offer a reschedule or a credit, will you be in a position to redeem the credit in future?
• You can book flexible tickets for flights but be aware you usually have to pay the difference between the prices for the tickets you bought and the new tickets. So changing your flight dates at short notice can be very expensive.
• If you book through a travel agent or booking site, what are their terms and conditions? Will they refund you or provide a credit? Are there cancellation fees?
• If you pay by credit or debit card (and you selected ‘credit’ when you paid), you may have access to credit card chargebacks if something goes wrong.
• Keep on top of the latest travel advice and requirements at smartraveller.gov.au . Travel restrictions can change at short notice.
• If you do have to cancel, your travel insurer will ask you to claim what you can back from travel providers first. Read the CHOICE advice on how to get your money back on travel cancellations and ask your travel insurer if you can get a refund or partial refund of your travel insurance premium.

You can buy travel insurance from a travel insurer, travel agent, insurance broker, credit card provider, or even from your health, home or car insurer.

You can buy travel insurance online (direct from the insurer’s website, from a comparison site or through an airline booking site), over the counter or over the phone.

Buy travel insurance as soon as you know your travel dates. That way you’re covered if your trip is cancelled before you even leave or if you’re unable to travel at all.

You can certainly buy travel insurance quicker than it will take you to read this guide, but do you know what you’ll be covered for? Will you be covered if you trip over after having a drink? If you crash your scooter in Thailand? If you lose your wallet during a stopover? If you need to isolate because you contract COVID-19?

There are a lot of ‘what ifs’ to consider, depending on where you’re going and what you’ll be doing, so it’s worth reading the product disclosure statement (PDS) first to make sure you’ll be covered.

Will you use it? Hopefully not, but research by Smartraveller found that one in 4 Australian travellers experienced an insurable event on their last overseas trip. Most common insurable events Flight or tour cancelled Flight delayed more than 12 hours Received medical treatment Lost, damaged or stolen luggage Missed a connecting flight Lost, damaged or stolen cash or personal items Forced to cancel trip before departure What if the insurers don’t pay out? Australian travellers lodged almost 300,000 insurance claims in 2018–19, the last financial year before COVID-19 travel bans. Almost 90% of those were paid out. Top four reasons for declined claims Due to policy exclusions, or not included in the policy conditions Claim amount was below the excess Claim was due to a pre-existing medical condition Claim was for an item that was stolen while it was unattended

1. Where are you going?

The level of cover and the cost of travel insurance can vary depending on the region you’re travelling to, and some risks may be of greater concern than others. Not all travel insurance policies cover COVID-19 and other pandemics or epidemics such as SARS. And not all policies cover you for changing your plans due to a riot or civil commotion, for example. Travel insurance also may not be available for countries with travel alerts.

• Look up your destination on smartraveller.gov.au and make sure you’re aware of any risks or safety advice.
• Buy a policy that covers you for every country you’re travelling to or transiting through. If you’re going to Europe via a one-night stopover in the US, then get cover for the US and Europe. Usually a worldwide policy will cover this.

86% of travellers say they’re more cautious after the COVID-19 pandemic about travelling to places where it could prove harder to return home in a crisis.

You need different cover for different regions

Insurers sometimes apply policies to regions rather than having a policy for each destination.

Asia Pacific: Destinations such as New Zealand, Bali, Fiji and Papua New Guinea.

Asia: Destinations such as India, Indonesia, Thailand, Singapore and Malaysia.

Europe: Destinations such as the United Kingdom, Ireland and Western Europe.

Worldwide: All of the above as well as regions such as North America, South America, Japan and Africa.

These definitions differ for each insurer. For example, several insurers cover travel to Bali under their Pacific policy, while some will only cover travel to Bali under their Asian region policy.

2. How long are you going for?

Just a quick trip? Simply buy a standalone travel insurance policy for a set number of days.

Travel often? Consider an annual multi-trip policy or a credit card with complimentary travel insurance, but make sure it gives you the cover you need.

Tip: Annual multi-trip policies and credit card policies can restrict the length of each trip you take – anywhere from 15 to 365 days depending on your policy. Some allow you to pay for extra days.

3. What are you going to do there?

Cruising the open road on a moped? Carving up the ski slopes? Partying at a wedding? These things aren’t necessarily included in a travel insurance policy.

Scan the insurer’s list of included activities and those that you’ll have to pay extra for. And take it easy on the grog – if your alcohol or drug intake is the cause of an adverse event, it won’t be covered by your policy.

4. Are you taking any valuable items?

Do you need cover for a digital SLR camera or an expensive tablet or laptop? Cover for such valuables can vary from a few hundred dollars to thousands, and higher cover will often mean a higher premium.

Consider adding cover for portable valuables to your home insurance policy instead, but check on the excess and if the policy will cover you worldwide and not just in Australia.

Policies also vary when it comes to how they cover valuable items. Valuables in your check-in luggage often aren’t covered, while cover for baggage stored in your hire car is inconsistent. And baggage left unattended is never covered, which can include a bag that is stolen from the seat beside you in a restaurant while you’re looking the other way.

Make sure you have receipts for your valuables as travel insurance will not pay if you can’t prove you own them.

5.   Do you have any medical conditions?

If you have a medical condition that existed before you bought your policy, it may not be covered. This can range from something as common as allergies or asthma through to diabetes, heart conditions and knee replacements.

If you’re not sure, the best thing to do is contact the insurer to ask whether they’ll cover your condition automatically or whether you need to do an assessment.

The Massoud family* was holidaying in Singapore when 13-year-old Nazreen had a recurrence of severe bronchitis, which had affected her in Australia before their trip. The family’s travel insurer refused to pay any hospital bills as Nazreen’s bronchitis was a pre-existing medical condition. As a result, the Massouds had to ask their friends to transfer the $17,000 they needed to cover Nazreen’s hospital expenses, additional accommodation and the cost of changing flights. *To protect privacy we have changed names and some details

It’s important to compare policies for cost and cover. Some travel insurance premiums increased by as much as 30% between March and June 2022.

Three-quarters (77%) of travellers are willing to pay more for insurance that covers pandemic-related claims.

The further out from your departure date that you buy travel insurance, the more you’re likely to pay for it, but you’ll be covered from the moment you buy your policy. For example, if you buy insurance 2 months before you fly, you effectively have cheap cover for any events that affect your travel plans in those 2 months.

If you pay for your trip in full 6 months in advance, but you only buy an insurance policy 2 weeks before you depart, you may not be covered for any cancellation costs if you contract COVID-19.

Left it until the last minute, or even later? Only a few insurers let you buy insurance once you’re already overseas (look for the ‘Have you already left Australia?’ checkbox when viewing policy options).

While not all policies offer online discounts, plenty do. Make sure you understand the policy and what it covers. Sometimes (but not always) a reduced price may mean reduced cover.

Tip: Check asic.gov.au/afslicensing to find out whether the agent has an Australian financial services (AFS) licence or is an authorised representative of a licence holder. Take the usual precautions when giving your credit card and other details over the internet.

Member discounts

Does your health, car or home insurance provider also sell travel insurance? Some companies give 10–15% discounts to existing members.

Shop around

Trying to negotiate with a website will probably get you nowhere, but if you’re buying over the phone or through a travel agent, give it a go. Travel agents pocket a commission when they sell you insurance, so if you find a better deal elsewhere, ask them if they can beat it.

Almost two-thirds (62%) of overseas travellers who buy insurance do so on or before the day of booking travel.

Use your credit card

Some credit cards come with ‘free’ travel insurance when you use them to buy a ticket, pay for other travel expenses or otherwise activate it (we say ‘free’ because you’ll pay a premium in fees for the card itself).

This type of insurance can sometimes be a money-saver, and the level of cover can be just as good or even better than standard insurance, but make sure it gives you the cover you need.

Compromise on cover

While good medical cover is always essential, you could save money on your premium by choosing a policy with lower or variable cover for cancellation, delays and lost baggage, especially if you aren’t spending big on your holiday or taking expensive items with you.

Have you read the Product Disclosure Statement (PDS)? According to research conducted in 2022, of those who bought travel insurance: 45% have skim-read the PDS 43% have read the PDS in detail 8% have left the PDS to another person on the policy to read 2% have not and will not read the PDS 2% don’t know

About that fine print

You’re about to click ‘buy’, so you may as well just tick this ‘I acknowledge I’ve read the product disclosure statement’ checkbox and bon voyage…

But wait – have you checked the fine print? In the insurance world, that ‘fine print’ is contained in the product disclosure statement, or PDS (that thing you said you’d read).

How to read the PDS

There are hundreds of policies out there and if you tried to read all the paperwork that comes with each policy, you’d have to extend your holiday just to recover.

If you don’t have time to read the whole PDS cover to cover, at least look for the following.

• The table of benefits is an overall summary of your cover.
• The policy cover section is essential reading and is generally split into ‘what we will pay for’ and ‘what we won’t pay for’.
• General exclusions are also essential reading – these are events that aren’t covered by any section of the policy.
• Pre-existing conditions can remind you of forgotten ailments and are essential reading for anyone with any kind of medical condition, no matter how mild.
• The word definition table might contain a few surprises – it’s a good place to check on the definition of a ‘relative’ or a ‘moped’, for example.
• The claims section lists some further pointers to be aware of (e.g. it’s a good idea not to admit fault or liability in the case of an accident) and the paperwork you may need to collect while you’re away if you need to make a claim, such as police reports.
• COVID-19 cover section – many policies have a special section listing medical, cancellation and other cover available for COVID-19.
• The 24-hour emergency assistance contact number (write it down and keep it handy).

The Weaver* family was relieved to have travel insurance when they needed to cancel their holiday. The family wanted to go skiing in New Zealand, but a few days before they were due to depart, 12-year-old Ruby had cold symptoms. A COVID-19 test showed she was positive. Ruby and her whole family had to isolate and their travel insurance paid their cancellation costs. *This is a fictitious but realistic example

The list of travel insurance disputes taken to the Australian Financial Complaints Authority (AFCA) reveals a battlefield of unread or misinterpreted terms and conditions. Between 1 July 2020 and 30 June 2021, AFCA received more than 2,000 travel insurance complaints related to COVID-19.

Not all travel insurance policies are the same, and the wrong policy can be almost as bad as none at all.

Peter* and his business partner had booked a business trip to South Korea and Japan from 21 February 2020 to 2 March 2020. On 20 February, Peter cancelled the trip on advice of his GP who said that due to the uncertainty of the extent of the COVID-19 outbreak, he should postpone the trip until it is safe to travel. Peter’s travel insurer denied his claim, saying the policy does not provide cover for cancellation due to medical advice. Peter made a complaint and AFCA ruled in his favour as COVID-19 had been publicly announced as an epidemic prior to Peter cancelling the trip and the doctor’s advice not to travel was prudent and reasonable. *To protect privacy we have changed names and some details

Checklist – Are you covered for COVID-19? Are your medical costs covered if you contract COVID-19? Are your extra expenses such as accommodation covered if you can’t travel or your stay gets extended because you or your travelling companion tests positive to COVID-19? What happens if you were going to stay with someone but they’ve contracted COVID-19? Or your accommodation or tour company gets closed down because of COVID-19? Are your additional expenses covered? If the Smartraveller alert level is raised to ‘Reconsider your need to travel’ or ‘Do not travel’ due to a COVID-19 outbreak at your destination after you took out travel insurance, are you covered if you cancel your trip? Are your cancellation costs covered if you can’t travel or can’t return on your booked flights because you or your travelling companion contracted COVID-19? Are you covered for cancellation costs if your business partner or a relative back home gets sick with COVID-19 and you need to return earlier than planned? If you’re planning to go on a cruise, be extra careful. Some travel insurers may not offer COVID-19 cover for multi-night cruises. Are you covered for claims caused by government travel bans, border closures, or mandatory quarantine or self-isolation requirements at your destination?

And what are the catches?

Cancellations, baggage and personal items, sports and activities.

This is the number one reason to buy international travel insurance. Look for the insurer’s benefits table, usually on the quotes screen online or near the front of their PDS, for a quick overview of what they’re offering. Most policies have an ‘unlimited’ sum insured.

Pre-existing conditions

Some insurers don’t cover pre-existing conditions at all. Some will only cover pre-existing conditions with an extra fee and sometimes a medical assessment. Some automatically cover pre-existing conditions listed in their PDS, although few will cover mental illnesses such as depression or anxiety.

Insurers exclude cover for certain pre-existing medical conditions and generally don’t provide cover for any illnesses or incidents that arise from these. This includes terminal illness or any illness that shortens your life expectancy as well as organ transplants.

Minor pre-existing medical conditions such as asthma, hypertension, diabetes, epilepsy, osteopenia and more are usually covered if:

the condition has been stable for more than 12 months

there is no planned surgery

you have not received treatment in the past 12 months.

Pre-existing condition spoiling your holiday plans? findaninsurer.com.au lists insurers that may provide cover for pre-existing conditions. Still having trouble finding cover? Enlist the help of an insurance broker.

Examples of conditions that usually need to be assessed before getting cover are coronary problems, lung disease, epilepsy, stroke or any surgeries in the last 2 years.

If in doubt, declare your condition to your insurer.

A disability shouldn’t prevent you from buying travel insurance, but it might make finding a good policy trickier and more expensive.

Is a disability a pre-existing condition?

It depends on the disability and the insurer. Many insurers will automatically cover travellers with limited mobility, cognitive impairments or vision/hearing impairments. But in some cases, this cover may come at an extra cost.

Check with the insurer, as some conditions will need to be assessed on a case-by-case basis.

Having trouble getting cover?

Under the Disability Discrimination Act, insurers must assess the actual risks, rather than make assumptions about disabilities. If you’re having trouble getting insurance, a letter from a medical professional might help, particularly if they can state that you’re not likely to need medical or hospital treatment while on your trip.

Cover for your equipment

If you’re travelling with a wheelchair, mobility aid or hearing aid, you’ll need to insure that as well. Check single item limits, which are usually between $750 and $1,000 per item. If you have a piece of medical equipment that exceeds this, you’ll need to specify it and insure it separately.

Many insurance policies exclude hearing aids, so check the fine print and take out extra insurance if necessary.

Cover for your carer

If you’re travelling with a carer, it’s a good idea to be on the same policy in case travel plans change for either of you – that way you’re both covered. If you have a paid carer, ask your insurer whether they’ll cover the cost of a replacement carer should yours be unable to travel.

Babymooning

If you’re travelling while pregnant, be sure to check the following.

• Are you covered for pregnancy complications? Some insurers don’t cover pregnancy at all.
• Up until which stage of pregnancy? Pregnancy complications are usually only covered up until a certain stage (often between 23 and 32 weeks, depending on the insurer).
• Childbirth: Not all insurers will cover childbirth. A premature birth in the US with intensive care and treatment could end up costing hundreds of thousands of dollars.
• IVF: Not all insurers will cover IVF pregnancies.
• Do you have to pay extra to be covered?
• Do you need medical approval to be covered?

Mental health

Many travel insurers won’t provide cover of any kind for hospitalisation, medication or missed travel caused by a mental health condition, whether that’s depression, anxiety or a psychotic episode.

Others will provide cover if you declare mental illness as a pre-existing condition and pay a higher premium. Check the PDS carefully; insurers may use different terms to describe the same mental health conditions, giving them wriggle room to deny a claim.

Insurers are highly unlikely to pay a mental health-related claim if they discover it was a pre-existing condition that you didn’t declare. The trouble is, an insurer might view a single visit to a therapist many years ago because of work stress, for example, as a pre-existing mental health condition.

Mental health and travel insurance have been a contentious issue for consumer rights groups including CHOICE – and it’s one that’s still evolving from a legal standpoint.

To find out if a travel insurance product includes mental health cover, check choice.com.au/travelinsurance , filtering for ‘mental illness related claims’. Then put the PDS under the microscope.

A woman in Victoria won a court case against her insurer after they declined her claim for the cancellation of an overseas trip due to depression. ‘We took out the travel insurance well in advance of the travel, and well before my depression. I was certainly under the impression that I was covered,’ she told CHOICE. ‘They just sent back a letter that said no.’ But her win (the Victorian Civil and Administrative Tribunal awarded her $4,292 for economic loss and a further $15,000 for non-economic loss) was an isolated ruling. It’s still being debated whether or not a general exclusion for mental health claims is legal.

Most policies have an age limit, ranging right up to the 100-year-old seasoned adventurer. There are quite a few catches for older travellers, though.

• Higher premiums: Insurers often charge older travellers more, and in some cases ‘older’ can be as young as 50. 
• Higher excess: Travellers as young as 60 but more commonly over 80 may be subject to a higher excess because of their age. The normal excess of around $100 to $200 is often increased to an excess of $2,000 to $3,000 for travellers 80 years and over for claims that relate to injury or illness.
• Restricted conditions: Subject to medical assessment’, ‘reduced medical cover limits’, ‘reduced travel time’, ‘policy to be purchased 6 months in advance’ – all of these conditions can apply to travellers over a certain age.

You’ll probably want to be covered if your travel plans are cancelled for any reason, but be aware that insurers will come up with plenty of excuses to avoid paying up.

• Terrorism: Most insurers cover medical expenses but very few cover cancellation expenses in the event of terrorism.
• Pandemic or epidemic: Commonly excluded.
• Military action: Commonly excluded.
• Natural disaster: Covered more often than not.
• Travel provider/agent insolvency: Commonly excluded.
• Cancellation due to travel provider’s fault: Insurers commonly exclude cover for delays or rescheduling caused by the transport provider.

John* and his partner’s scheduled train service was delayed, seriously diverted, then terminated, which meant they missed their flight home by several hours. Re-booking fees, emergency accommodation and related fees cost them between $1,000 and $1,500, but the insurer wouldn’t pay the claim as it wasn’t in the policy. *To protect privacy we have changed names and some details

‘Unforeseen’

When an insurer refers to cover for ‘unforeseen circumstances’, it means something that wasn’t publicised in the media or official government websites when you bought the policy. Check the Smartraveller travel advice when you buy your travel insurance. If it became known before you bought the policy, you’re not covered. So the earlier you buy travel insurance, the more likely you are to be covered for the unexpected.

Exclusions and inclusions

When the Australian Financial Complaints Authority (AFCA) looks at a complaint about an insurer, they expect you to prove the claim is covered by the policy, while the insurer must prove the claim is excluded by the policy. Specifically, AFCA expects you to ‘establish on the balance of probabilities that you suffered a loss caused by an event to which the policy responds’. That is, do you have a valid claim?

This means that you need to understand if your claim is covered under the listed events of the policy, or that it is not specifically excluded by the policy.

If, for example, you have cover for COVID-19, you aren’t covered for every event caused by the pandemic, but just by what is specifically stated in the PDS.

Margaret and Peter* booked a cruise departing from Darwin in March 2021. Shortly before departure, the Northern Territory Government issued a directive no longer allowing cruises to depart from the NT. Margaret and Peter’s cruise company arranged for the cruise to depart from Broome and flew the passengers to Broome for a cost of $300 per person. As Margaret had bought a policy that included some cover for COVID-19, she made a claim for $600. But this was denied by her travel insurer and her subsequent complaint to AFCA was unsuccessful. AFCA said, ‘The cause of the loss was a government directive to not permit the cruise to operate through the NT port. The insurer’s policy provides no cover for these circumstances. It also excludes losses arising from government intervention, prohibition or regulation.’ *To protect privacy we have changed names and some details

Travel insurance and Smartraveller advice Smartraveller, managed by the Department of Foreign Affairs and Trade (DFAT), assigns an overall advice level to more than 175 destinations. This advice level can affect your travel insurance cover. The advice levels are: Level 1  – Exercise normal safety precautions. COVERED. Level 2  – Exercise a high degree of caution. COVERED. Level 3  – Reconsider your need to travel. CHECK. Level 4  – Do not travel. USUALLY NOT COVERED. Travel warnings can work in your favour. If an insurer excludes cover for an event, they may still cover you to change your plans in response to updated advice from Smartraveller. But beware when travelling to a destination that has a ‘Do not travel’ warning. Most standard policies won’t cover you for ‘Do not travel’ destinations, including for COVID-19. A week after a volcanic eruption made world news, Sameer* booked a trip to Bali. He assumed the emergency would be over by the time he was due to fly a month later. Unfortunately, the volcano continued to erupt and Sameer’s flight was cancelled. His insurer declined his claim because he’d bought the flight and insurance after Smartraveller issued a travel alert about the volcanic eruption, and after it had been in the news. *To protect privacy we have changed names and some details

Delays can be expensive, particularly if you have to pay for alternative transport or accommodation. And those extra expenses won’t always be covered.

• Transport delay is only covered after a certain number of hours, usually 6, but you may have to wait as long as 12 hours before your cover kicks in.
• Cover limits for transport delays are typically lower than other cover limits and are often limited per 24-hour period.
• Insurers often exclude cover for rescheduling caused by the transport provider but some may cover additional accommodation and travel expenses in this scenario for travellers who are en route.

Baggage cover varies widely, with travel insurance policies ranging from $0 to $30,000. So, if you’re not carrying expensive items, you may be able to save on your premium by selecting a policy that provides lower coverage.

• Individual items are subject to sub-limits that range from around $250 to as much as $5,000.
• Higher item limits usually apply for electronic items like laptops, cameras, smartphones and tablets.
• You can pay extra to specify items you want extra cover for (insurers are always happy for you to pay extra).
• Valuables locked in a car or checked in on an airline, train or bus may not be covered.
• Generally, any items left unattended may be excluded from cover, so keep your belongings close.

Jing* sat down to try on a pair of shoes in a busy London shoe shop, placing her handbag next to her on the seat. When she stood up to leave, she discovered her bag was gone. Her insurer refused to pay up because she had left her bag unattended in a public place. *To protect privacy we have changed names and some details

Lost luggage

If an airline loses your luggage temporarily and doesn’t compensate you for that loss, you may be able to claim expenses for clothing, toiletries and other necessities, depending on your policy.

• Cover usually only applies to luggage lost for more than 12 hours, though the minimum time limit varies per insurer, as does the level of cover.
• If your policy has an excess (a fee that’s deductible from your payout), remember that this applies once per claimed event, and items below the excess level can’t be claimed.

Angelo and Diane* tried to claim $112 for meals and drinks when their connecting flight to Hawaii was delayed by 8 hours. Although their policy technically covered them for the cost, they were liable for an excess of $250, so their claim was denied. *To protect privacy we have changed names and some details

If you don’t feel like paying the ‘extra insurance’ the car hire company charges, then use the collision damage excess cover in your travel insurance.

Tip: Stick with recognised car rental companies in this case since this cover only applies if the car hire company already has its own comprehensive insurance.

Do you have the right licence?

Some countries require you to have an international driving permit. If you have an accident while driving on the wrong licence (or breaking that country’s law in any other way), you may not be covered.

Cruise-specific insurance

Cruises aren’t automatically included in all travel insurance policies. If you’re going on a cruise, make sure you have the right cover.

The Department of Health says: ‘Cruise ships carry a higher risk for spreading disease compared to other non-essential activities and transport modes. COVID-19, influenza and other infectious diseases such as gastroenteritis spread easily between people living and socialising in close quarters.’

Check travel insurance policies to make sure medical cover for COVID-19 is included, as some policies exclude this cover. Erica* stumbled and broke her femur during stormy seas while on a cruise. Her insurer covered the cost of evacuation and a partial hip replacement at a hospital in Noumea. They also organised and paid for her son to fly to Noumea to help her recover and return home to Australia. Five months later, the well-travelled 82-year-old was boarding a plane to Croatia for her next (fully insured) adventure. *To protect privacy we have changed names and some details

Not leaving Australian waters?

You still need insurance. Doctors working on cruise ships don’t need Medicare provider numbers, so if they treat you, you can’t claim on Medicare or your private health insurance, even if you’re still in Australian waters.

Domestic travel insurance doesn’t cover medical costs, so you need either international travel insurance (check that it covers domestic cruises) or a domestic cruise policy.

Kerry* thought she’d done the right thing buying an annual multi-trip international travel insurance policy for a number of upcoming holidays, one of which was a round-trip cruise departing from and returning to Fremantle, Western Australia, with no port stops. When she had to cancel due to ill health, she discovered her policy wouldn’t cover her because the trip wasn’t considered an international one. *To protect privacy we have changed names and some details

When CHOICE compares travel insurers, we look at who covers which sports and adventure activities, such as skiing, ballooning, bungee jumping and scuba diving, to name a few.

But as always with insurance, the PDS may include some surprises. For example, several insurers we’ve reviewed will cover canyoning but they won’t cover abseiling, often a necessity in canyoning. Other policies in our comparison will cover abseiling, but not into a canyon.

If you’re planning on doing anything adventurous, check to make sure you’re covered. It’s not enough to simply look for the tick next to your chosen activity – you also need to check the definitions in the PDS.

Motorcycles and mopeds

Hiring a motorcycle or moped? Depending on which country you’re in, you might need a local or international motorcycle licence. You probably won’t be covered if you aren’t obeying the local law. And even if you are doing the right thing under local law, some policies still won’t cover you unless you have a motorcycle licence.

Are you wearing a helmet? Most countries say you need one by law, but that doesn’t mean it will be included in your hire. No helmet means no cover (in more ways than one).

Nhung* was injured after she rented a moped in Thailand only to find out the engine size was not covered by her insurance policy. Most insurers adopt the national standard for the definition of a moped – an engine capacity under 50cc. If the engine is bigger than that, it’s a motorcycle and you’ll need an Australian motorcycle licence. *To protect privacy we have changed names and some details

Skiing and snowboarding

Some insurers cover skiing, often for an extra premium, but not so many cover skiing off-piste (away from the groomed runs). So, if you’re tempted to slide off the beaten path next time you hit the slopes, make sure you have a policy that covers off-piste ski runs (or pay for the optional extra cover).

Otherwise, if you run into a tree and have to be evacuated from the mountains, you may need to  think about selling your home to pay for it.

It’s worth remembering that travel insurance only covers overseas costs. So if you break a leg while you’re abroad, your insurer will likely pay your hospital fees, but they won’t cover your ongoing physiotherapy once you’re back home.

Marianna* fractured her leg in 3 places while skiing with her partner and children in Japan. Because the family had bought additional cover for winter sports, they were reimbursed $35,466 for medical expenses, additional transport and accommodation, the cost of a nanny to look after the children, and business class flights back to Australia. *To protect privacy we have changed names and some details

Alcohol and drugs

Overdoing it on vodka and float-tubing down a river isn’t likely to be covered by any policy. Insurers simply won’t pay for costs arising from you being under the influence of alcohol or drugs (except where taken under the advice of a doctor).

Even one or 2 drinks could be enough of an excuse for insurers to get out of paying.

Relatives can be relative Many policies cover the costs to travel home if one of your relatives dies or becomes sick. Bear in mind: an insurer’s definition of a ‘relative’ may differ from yours cover is usually dependent on the age of that relative, so the death of your 84-year-old grandma may not be covered your relatives are subject to the same pre-existing condition exclusions as you, so if your 84-year-old grandma died from a known heart condition, you may not be covered. you may be able to apply for your relative’s pre-existing condition to be assessed before you buy the policy. cover is limited to relatives that live in Australia, or in some cases New Zealand. So if your 84-year-old grandma is in China, you won’t be covered to fly there for her funeral. Amanda* and her husband had booked an overseas diving trip, but shortly before the trip Amanda’s mum passed away from pneumonia. They cancelled their trip and incurred cancellation costs and lost deposits of nearly $13,000. As the death of a parent was covered in their policy, Amanda made a claim. Their insurer denied the claim as Amanda’s mum lived in the United States and was undergoing treatment for lung cancer, so the insurer concluded that her death was caused by a pre-existing condition. *To protect privacy we have changed names and some details

So you’ve booked and paid for your holiday through a travel agent, but then the travel agent goes broke. You’ll get your money back, right? Not necessarily.

Only a few insurers will cover you for the insolvency of a travel provider, and that includes hotels, airlines and other transport companies that might go broke overnight (remember Ansett?). But there are a few ways to safeguard your hard-earned holiday.

• Check whether your insurer covers you for insolvency.
• Check whether your travel agent has insolvency insurance (this isn’t compulsory, so only some will have it).
• Pay with your credit card. Some banks allow a chargeback if you pay for something on your credit card and don’t end up actually getting it.

Tip: Don’t accept any dodgy contract terms that require you to give up your chargeback rights.

2 out of 3 travellers assume their travel insurance will cover insolvency, but in 2017 less than a third of insurers actually provided this cover.

Credit card travel insurance

Some credit cards come with complimentary travel insurance. They’ll cover you for all the usual things like medical emergencies, cancellation and protection for baggage and items. But they do differ from standalone policies, so it’s essential you check the fine print.

• Fees: You’ll pay a premium for these credit cards, usually between $100 and $450 per year.
• Excess: The excess on credit card policies tends to be fixed at a higher rate (usually around $250), whereas it’s more variable on standalone policies.
• Age limits: Some credit card policies have no age limit, which can be handy for older travellers.
• Regions: Credit card travel insurance is not based on location, which means you can travel from Europe to the US without having to worry if your policy covers both areas. Bear in mind though that some regions (such as countries under United Nations embargo) may be excluded, and sometimes with US underwriters, travel to Cuba is excluded.
• Baggage cover: Credit card insurance often offers higher coverage for baggage loss and damage.
• Trip duration: Credit card insurance policies vary in how many days of coverage they’ll give you per trip – anywhere from a few weeks to 365 days – so check your limit if you’re going on a long holiday.
• Pre-existing conditions: Chances are your credit card insurance won’t automatically cover your pre-existing condition. You’ll need to call your insurer and see if you need to pay an extra fee or premium.
• Domestic travel: Credit card insurance doesn’t apply to domestic travel, although some cards will reimburse expenses associated with domestic flight delays and missed connections to international flights.
• Making a claim: You may not be able to claim reimbursement unless you pay for purchases (such as emergency items after a baggage delay) with the same credit card.

27% of travellers who plan to buy travel insurance will get it through their credit card.

Is it activated?

Credit card insurance usually activates when you buy your air tickets (or sometimes other transport or accommodation expenses) using your card.

• Policies require a minimum spend to activate – usually around $500. So if you scored your tickets on sale for $499, you won’t be covered.
• If you want cover for your spouse or dependants, you must also buy their tickets on your card.
• Some policies only activate if you book a return ticket. A one-way flight, or even 2 one-way flights, will leave you uninsured.
• Some banks require you to notify them in order to get full coverage for each trip. While base coverage will still give you emergency medical treatment, you might not get coverage for property damage or luggage delays. Check whether you need to do anything to activate any extra features.
• Some cards will cover you if you use rewards points to buy your tickets. Others won’t.

Is it worth it?

If you already have a credit card and use it regularly, the free comprehensive travel insurance on your card can save you money. And if you’re a regular traveller without a credit card, it’s worth considering if you travel at least once a year or every second year internationally.

David* booked a trip to North America for himself and his family, including his 11-year-old daughter Petra. The trip was cancelled because Petra got pneumonia. Unfortunately, David only activated his credit card travel insurance about an hour before the family was scheduled to fly out of Australia. The travel insurer denied his claim for cancellation costs because he knew about his daughter’s illness when he activated the policy. *To protect privacy we have changed names and some details

Have you been knocked back on an insurance claim and want to dispute it?

Internal dispute resolution

Complain to the insurer first. They’ll usually keep you up to date about the progress of your complaint every 10 business days.

Once you’ve lodged your case and all the supporting information and documents, the insurer has 45 days to complete its internal dispute resolution process.

External dispute resolution

If you aren’t happy with the insurer’s decision, you can take your complaint to the Australian Financial Complaint Authority (AFCA). They’ll handle your case for free.

• The AFCA will mediate between you and the insurer to find a resolution.
• If mediation is unsuccessful, they may make a preliminary assessment or give a determination straight away on your dispute.
• A determination is legally binding on the insurer but not on you.
• There’s no appeal process with AFCA.
• For more information, visit afca.org.au .

Legal action

If you’re unhappy with the AFCA determination, you might want to consider taking legal action against the insurance company.

Keep your travel insurance details with you at all times while on your trip and share them with family or friends before you leave.

Related content

Choosing the right insurance is essential. Learn how to choose a policy that's right for you.

This page provides mature travellers with information to prepare for a hassle-free journey. Properly preparing before you travel will help you have a safe trip.

Browse our general advice pages on a range of travel topics, to learn what you need to know before you go.

Help & Support

Booking travel insurance online, 18/07/2023 • knowledge, information.

How can I buy Qantas Travel Insurance?

You can buy Qantas Travel Insurance: ●     With your Qantas Flights - depending on where and how long you’re travelling for and your personal circumstances, you may be able to purchase Qantas Travel Insurance at the same time you buy your Qantas flight on the Qantas website.+  ●     Online – visit  Qantas Insurance to buy online.  ●     By calling us – Talk to one of our customer service team members on 13 49 60  within Australia. Disclaimer: + Only valid for flights departing from Australia (for Australian residents) and when all passengers in the booking are purchasing travel insurance. If only selected passengers wish to purchase, visit  Qantas Travel Insurance to book separately.

Other Useful Articles

• Travel insurance Compare our plans Popular benefits COVID-19 benefits International plans Domestic plans Comprehensive insurance Annual multi-trip Inbound plan Cruise Ski & snowboard Motorcycle & moped Adventure activities Seniors Medical conditions
• Emergency assistance
• Travel alerts Cover-More App
• Manage policy
• Not sure? See full destination list.

Protect Your Next Trip with Cover-More

Looking for Cover-More travel insurance online? Discover more about our coverage below.

Our Plans and Policy Types  

Our Top Benefits and Options

Your Favourite Destinations

Our Cover-More travel insurance plans and policy types

International Comprehensive and Comprehensive+

Our best travel insurance plans for trips that take you across the globe.

International Basic

Our essential cover for overseas medical expenses, personal liability, and luggage insurance.

Inbound Travel Insurance

Our comprehensive international travel insurance for non-residents visiting Australia.

Domestic Comprehensive and Comprehensive+

Our best travel insurance plans for short or long trips within Australia.

Domestic Basic

Our necessary protection for trips that take you anywhere in Australia.

Annual Multi-Trip

Our annual travel insurance offers the convenience of unlimited trips (up to the number of days per trip you choose) on the one policy.

Our top travel insurance benefits and cover options

Cancellation Cover

Spent your hard-earned savings on your holiday? You can choose the cancellation cover amount that suits you and your trip.

Cruise Travel Insurance

Travelling on a cruise? If you tell us you’re staying on a boat outside of Australian coastal waters for two or more nights, you’ll need our Cruise Cover to protect your boating trip.

Motorcycle/Moped Riding Cover

You can add motorcycle/moped travel insurance coverage to your policy if you’re planning on driving or riding on one while on holiday.

Snow Sports Cover

Our option to add travel insurance coverage for skiing, snowboarding, and snowmobiling is ideal for snow holidays.

Adventure Sports Cover

We automatically provide cover for over 40 adventure activities, plus our Adventure Activities Cover option can be added to include even more experiences.

Rental Vehicle Insurance Excess Cover

Planning on hiring a vehicle while you’re away? We can provide cover for your rental car insurance excess in case of a mishap.

Luggage and Travel Documents Cover

Taking important items with you on holiday? We can help protect your valuables while you’re travelling.

Existing Medical Conditions

You can complete an online health assessment to confirm the appropriate travel insurance coverage for you.

Business Cover

Travelling for work? Our Comprehensive+ Plan can protect your business equipment, and provide cover for kidnap and ransom.

Want to know more? See our full range of travel insurance benefits .

Expert assistance when you need it the most

No one wants – or expects – to encounter an emergency situation while travelling overseas. But, sometimes, things can go wrong unexpectedly, no matter how cautious you are during your travels.

If the unthinkable does happen while you're on your trip, we can provide emergency assistance and support to get you back on track.

Here's how we recently helped Australian traveller Irena Caldwell when she unexpectedly became ill during an overseas holiday.

Need travel insurance for one of these popular destinations?

Bali, Indonesia

UK & Europe

New Zealand

How to choose the right Cover-More travel insurance for your trip

Our Cover-More travel insurance plans cover more of what’s important. However, each plan has different benefits and coverage conditions, so please consider your own needs carefully.

Our most comprehensive plans come with the benefits that are most important to you, including:

• Overseas medical expenses
• Overseas emergency dental expenses cover
• Luggage and travel documents cover
• Rental vehicle insurance excess
• 24-hour emergency assistance
• 21-day cooling-off period*

You can compare our Cover-More travel insurance plans side-by-side to find the level of cover and benefits that fit your budget and your journey. When you’re ready, you can get a quick quote online or call us on 1300 72 88 22 to find a policy that best suits your needs.

Reminder: before you consider purchasing our travel insurance, please read the Product Disclosure Statement for our full policy details.

Ready to hit the road?

Find our best travel insurance coverage for you.

* Cooling-off period available when you cancel your policy within 21 days of purchase and you have not made a claim or departed on your journey.        ** You can find a full list of automatically covered conditions on the Product Disclosure Statement (PDS) of your chosen policy.