four types of tour operator

Tour Operators

Tour operator is an organization, firm, or company who buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen, is called a Tour Operator .

More precise tour operators are primarily responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels, and other travel-related services or can obtain these from the other suppliers. That is why they are called manufacturers of tourism products .

Tour operators are sometimes called wholesalers but this is partially true because a wholesaler buys goods and services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to clients. However, a tour operator who has his own one or more tourists products components, (SOTC, TCI, Thomas Cook, Indo Asia KUONI formulates a new tourist product for example ‘ inclusive tours .’

Tour operators generally offer a variety of package tours to cater to the needs of different kinds of travelers.

Definitions of Tour Operator

Poyther (1993) defines, “tour operator is  one who has the responsibility of putting the tour ingredients together, marketing it, making reservations and handling actual operation.”

Holloway (1992) stated that tour operations undertake a distinct function in the tourism industry, they purchase separate elements of tourism products/services and combine them into a package tour which they sell directly or indirectly to the tourists.

Today, tour operators have become highly competitive. They endeavor to achieve a high volume of turnover, and maximum International and domestic market share by effectively operating. Moreover, the success of many developed and developing nations as tourists destinations depend heavily on a tour operator’s ability to attract tourists, development and promotion of tourism plant, diversification of tourism product and their social responsibilities to develop a remote and backward area.

Types of Tour Operators

Tour operators are basically categorized into four types . These are categories on the basis of their nature of the business and its operations.

Inbound Tour Operators

Outbound tour operators, domestic tour operators.

• Ground Operators

These are also known as incoming tour operators . Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are c alled inbound tour operators . For example, a group of American Tourists is coming through TCI Ltd. to India and the company makes arrangements and handles the group in India then TCI is called an inbound tour operator.

Incidentally, the inbound traffic to the country for the last two decades has been decreasing. Essentially the tour operators need to adopt innovative marketing strategies and should introduce a special interest tour to cater the special needs of Japanese, Americans, French and British people.

Tour operator who promote tours for foreign destinations, maybe business tour or leisure tour is called outbound tour operators . For example a group of American tourists going to a trip of India and Thomas Cook handle arrangement in America like as ticket reservation, hotel booking etc. then Thomas Cook is called Outbound Tour operators in the context of America.

Domestic tour operators are those who assemble, combine tourist components into inclusive tours and sell it to the domestic travelers. In general, these tour operators provide travel services within the tourist’s native country.

The domestic tour operators operate within the boundary of the home country and offer package tour to the travelers viz. Domestic inclusive tours or independent tours.

Ground Operators/Destination Management Companies

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on the behalf of overseas operators. Let us take the case of India as a destination that – has a varied culture.

When a tour operator himself promotes beach holidays, wildlife holidays, adventure tours, heritage tours at the different places, the difficulty arises. It is the ground operator then who by handling the incoming travelers in the same season but at different places ensures that the entire operation is according to the package tours or agreements.

Sometime when a handling agency is at a prominent tourist place i.e., Delhi and it has to make arrangements to Goa, then it contracts (If it has no office of its own) with a local operator (known as excursion agent) to handle the arrangement on his behalf.

Why Ground Operators?

Obviously, the tour operation companies do not have close contact with suppliers, governments, destinations and so on. It leaves no choice with the companies but to appoint handling agencies at the destinations.  The main reasons are:

• Introduction of new products or plant to promote an exotic destination.
• Lack of Government regulations.
• Lack of personal contract.
• Language problem.
• The company cannot establish its own branch.

Recognizing the very fact that the reputation, performance, and profitability of tour company in its own market largely depends on the efficiency and effectiveness of ground operators, it has because necessary for the company to consider various factors before the selection of a handling agency, they are:

• Size of business
• Professional staff
• Length of business
• Area of operation/Product line
• Market share

Functions of Ground Tour Operators

Over the years of functions and activities of the destination, companies have changed drastically to cope with the changing environment of the tourism industry. In fact, today’s destination companies have become more professional and are bound to provide personalized travel services to the tourists. The following functions are performed by ground tours operators:

• Land arrangement
• Contract and Negotiate with other vendors
• Handling of Arrival and departure procedure
• Planning and organizing local package tour
• Escorting the tourists
• Providing market information
• Costing and pricing package tour

Practically, if we see the working of the travel agencies and tour operators in the industry we find that most of the organizations are performing different types of activities like the retail travel agency , wholesale travel agency, and tour operators.

The travel agency business is no longer an amateurism. Over the last two decades, the pattern and structure of travel agencies have changed to meet tough challenges in the international market. Today, small-scale agencies are finding the travel industry increasingly complex.

Thus, the small and medium scale travel agencies are disappearing or merging or falling instead of rising. On the other hand, a new concept has also emerged i.e. tour operation business . The tour operation business is new but a maturing business at the global level.

Functions of Tour Operator

A tour operator is an organization, firm, or person who is responsible for the actual arrangement of transport and accommodation facilities on any tour or vacations. They are also responsible for operating and providing vacation through contracting, booking, and packaging together of the various components of the tour such as hotel, transportation, meals, guides, optional tours, and sometimes flights.

A tour operator is like a service provider, providing the most convenient option for tourists to stay, visit, as well as leave from the city. A tour operator owns a high volume of travel services across carriers, services, and accommodation. Some most important functions of the tour operators are following as:

Planning a Tour

The most important functions of the tour operators are planning a tour. Tour operators plan a tour and make tour itinerary which contains the identification of the origin, destination and all the stopping point in a traveler’s tours. A prospective tour operator also gives advice to intending tourists in various types of tour programmes, which they may choose for their leisure or commercial travel.

Making Tour Package

Tour operator buys individual travel components, separately from there suppliers and combines them into a package tour. Tour operators make tour package by assembling various travel components into a final product that is called tour package which is sold to tourist with own price tag. Making tour packages is also an important function of Tour Operator.

Arranging a Tour

Tour operators make tour package and also arrange a tour according to tourist demands. Tour operators arrange the tour package and various tourists activities to provide the best experience to tourists/traveler.

Travel Information

Whatever the size of tour operators, it has provided necessary travel information to the tourists. This task is utterly difficult and very complicated. A tour operator must give up-to-date, accurate and timely information regarding destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel in a particular area etc.

Reservation

It is a very important function of all type tour operators and travel agencies. Tour operator makes all the reservation by making linkages with accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in cultural programmes and transportation.

Travel Management

Tour operators manage tour from beginning to the end of the tour. A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance etc. Tour operators provide travel guide, escorting services and arrange all travel related needs and wants.

Evaluate the Option Available

Tour operators evaluate all available options to provide a unique or unforgettable travel experience to tourists during their journey. Tour operators evaluate the various options available for a tour package and provide best of them to tourists.

Tour Operators makes tour packages and promote them into various tourists markets at domestic as well international level. Tour operators promote a travel destination to attract a large group of tourists at domestic as well as international level. In the promotion of tourist destination, tour operators play a key role. Travel agencies or tour operators are called as image builder of a country.

Sales and Marketing

Tour operators do sales and marketing of tourist products. Tour operators buy individual travel components, separately and combine them into a tour package, which is sold with their own price tag to the public directly. Tour operators do marketing of tourist destinations and tourism product to attracts the attention of the tourists/travelers.

Taking Care of Glitch

Tours operators are also called handling agencies which handles tour package and take care of all the glitches and problems arises during a tour package. Tour operators fix the glitches and provide the best available alternative to tourists during their journey.

Importance of Tour Operators

Tours operators play a key role in the tourism sector. Tour operators create tourist products, promote them a finally sold them to tourists.

Tour operators provide the best and competitive price to the tourist. Tour operators negotiate with suppliers of tourism products such as hotels, airlines and provide the best possible price to the tourist. Tour operators buy tourist products in bulk and get huge discounts from suppliers. So that they provide tourist products at a cheap price.

Tour operators organized a tour in the best way. They personalize and make sure each and every component of the tour is well-taken care. Tour operators provide the best travel experience during a tour. Tour operators save tourists time and money.

Tour operators provide immediate support systems at the host country as well as a foreign land. When tourists travel to a foreign land and things get uncertain, maybe its a health or loss of documents and need to return back or change of travel plan. A qualified tour operator takes care of all these unseen events with efficiency.

Tour operator caters to the needs of tourists on the based on their taste of travel. Tour operator provides all the best available option according to tourist needs and demands

Difference between Travel Agent and Tour Operator

There is a lot of confusion about the difference between tour operators and travel agents what exactly makes them different. The main difference between a Travel agent and Tour operator are following as:

• A travel agent is a person who has full knowledge of tourist product – destinations, modes of travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of the product providers/principals and in return get a commission.
• Tour operator is an organization, firm, or company that buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen.
• Tour operators are like wholesalers and travel agents are the retailers.
• A tour operator makes the package holidays up and the travel agents sell them on.
• Tour operator taking up the bulk of the responsibilities and his fee is obviously much greater than a travel agent.
• A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance, etc.

The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travelers. They are often referred to as tour operators, but there is a difference between Wholesale Travel Agencies and Tour operators .

What is a tour operator and how does it work?

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The tour operator is an integral component of tourism , yet many people are unclear about what a tour operator actually is or what they do.

In this article I will explain what a tour operator is and why tour operators are important. I will also talk about what the difference between a tour operator and a travel agent is, as well as the different types of tour operators.

What is a tour operator?

Definitions of tour operator, importance of tour operators, the difference between a tour operator and a travel agent, what does a tour operator do, products and services sold by tour operators, inbound tour operators, outbound tour operators, domestic tour operators, ground tour operators, the association of independent tour operators, the tour operator: to conclude.

Tour operators are inextricably linked to the package holiday model. The tour operator is the person or organisation who creates the package. A travel agency is then used to sell the package holiday.

In the chain of distribution , the tour operator is represented by the term ‘wholesaler’. This is because the tour operator is responsible for purchasing products of services in bulk and then redistributing them as a packaged product to consumers.

To put it simply, a tour operator is the person or organisation who takes the individual elements of a holiday (e.g. transfer, hotel, transport) and packages these together.

The types of package vary. Most commonly, tour operators are associated with mass tourism and the traditional package holiday market. However, tour operators do also play an important role in the production of niche tourism products and services too.

If you’re looking for a formal definition of a tour operator with a reputable source, you may want to reference Polyther, who in 1993, defined the tour operator as;

‘[an organisation or person] who has the responsibility of putting the tour ingredients together, marketing it, making reservations and handling actual operation’.

Similarly, Holloway (1992) states that;

tour operations undertake a distinct function in the tourism industry, they purchase separate e lements of tourism products/services and combine them into a package tour which they sell directly or indirectly to the tourists .

The Organisation for Economic and Cultural Development (OECD) define a tour operator as follows;

‘Tour operators are businesses that combine two or more travel services (e.g., transport, accommodation, meals, entertainment, sightseeing) and sell them through travel agencies or directly to final consumers as a single product (called a package tour) for a global price. The components of a package tour might be pre-established or can result from an “a la carte” procedure, in which the visitor decides the combination of services he/she wishes to acquire.’

Tour operators are an important part of the tourism industry .

Tour operators make the logistics of organising a holiday much easier for the consumer. This makes people more likely to travel, more often.

Tour operators have a lot of power. If they choose to sell holidays in a particular location, for example, then that location will receive many of the associated positive and negative economic impacts of tourism .

Tour operators are often vertically or horizontally integrated with other organisations, such as travel agents and airlines. This allows for easier management and distribution of products.

Tour operators typically build holidays en masse. This means that economies of scale play a key role in driving down prices- the more you produce the cheaper the product becomes! This is obviously beneficial to the consumer and helps travel agents to have a competitive advantage when selling holidays.

Many people are not aware that a travel agent and a tour operator are actually two totally different organisations and they are not aware of the difference between a tour operator and a travel agent.

In fact, it is quite easy to understand this difference!

A tour operator is the organisation which puts the different elements of a holiday together. And the travel agent is the organisation who sells it to the consumer.

Whilst this differentiation is pretty easy to comprehend, it is easy to understand why people get tour operators and travel agents confused. This is largely because many organisations will operate under the same company. For example, TUI has a tour operator and a travel agent (and an airline too). As a result, many people do not realise that in actual fact, there are two separate organisations doing two separate jobs.

Ultimately, a tour operator is responsible for putting the different elements of a holiday together into a commodified package.

To do this, there are a number of different roles and responsibilities that tour operator staff will have. This includes:

• Data analysis- which destinations will sell best, how many holidays should they sell etc
• Assessing suitability of accommodation, transfer and transport options
• Liaising with stakeholders e.g. coach operators, airlines, hoteliers and resort representatives
• Negotiating contracts
• Confirming reservations with airlines/hotels
• Managing and responding to customer feedback
• Undertaking market research
• Production of marketing material
• Providing pricing information
• Handling bookings, invoicing and issuing of tickets
• Working with travel consultants from different travel agencies to put holiday packages together

Tour operators have a number of products and services that they sell, depending on their specific business model, business intentions and target market. A tour operator will typically package together two of more elements to form a packaged product, which is then sold at an inclusive price.

Examples include:

• Package holidays
• Accommodation
• Information on destinations
• Representative service in resorts

Types of tour operator

Tour operators come in all shapes and sizes. Some are large, multinational organisations and other are small, independent business.

Different types of tour operators develop products for different types of tourism . This can include the mass market, niche tourism market, special interest tourism, the luxury market, tailor-made products and dynamic packages .

There are four different types of tour operators, which I will explain below.

• Inbound Tour Operators
• Outbound Tour Operators
• Domestic Tour Operators
• Ground Operators

An inbound tour operator is one who facilitates inbound tourism .

The aim of an inbound tour operator is to bring tourists in to a particular country or countries.

Inbound tour operators will often collaborate with local travel agencies and transport operators to facilitate travel arrangements for their customers.

Inbound tour operator example: A group of German tourists conduct a tour of China, encompassing a visit to Shanghai , Hangzhou and the Yellow Mountains . The tour operator who organises their travel is Chinese-based company China Highlights . This company is based locally in China and they offer local, Chinese tours.

An outbound tour operator is one who facilitates outbound tourism .

The aim of an outbound tour operator is to send tourists out of a particular country or countries.

Outbound tour operators will often collaborate with foreign travel agencies and transport operators to facilitate travel arrangements for their customers.

Outbound tour operator example : A family of four from Liverpool, UK want to book an all-inclusive summer sun holiday in Alicante. They book through TUI , the largest tour operator in Britain, who specialises in outbound travel. They are based in the UK, but they work with foreign partners to facilitate holidays overseas.

A domestic tour operator is one who facilitates domestic tourism .

The aim of a domestic tour operator is to organise travel within a particular country or countries.

Domestic tour operators will often collaborate with domestic travel agencies and transport operators to facilitate travel arrangements for their customers. Domestic tour operators will often also serve the inbound tourism market.

Domestic tour operator example : A group of twenty-something boys from Chicago want to travel to Florida for the spring break holiday. They want to do a tour of the local attractions in the area and have some time to relax on the beach . They organise their travel through the tour company, Trek America . Staff at this company are experts in domestic travel within the USA.

A ground tour operator is an organisation who dopes the ground work as grass roots level.

Many tour operators do not have connections in all places around the world, therefore they build a network of connections to help them run their business.

Essentially, some of the work is passed on to a third party, known as a ground operator. This work may include negotiating local contracts, liaising with local suppliers and providing market data, amongst other things.

This is especially common for small tour operators.

You may also hear ground tour operators referred to as handling operators or handling agents.

Ground tour operator example : A backpacker wants to ‘give something back’ and book a volunteer tourism holiday in Kerala. She wanted to use a known and trusted tour operator to book her trip so she booked it with Intrepid Travel . Intrepid Travel create and sell adventure holidays all over the world, and it is impossible for them to have contacts and every staff in every corner of the globe. Therefore they work with local ground operators, who do the work on the ground. In this instance, the ground organisation is Iris Travel – a tour operator based in Kerela, India.

The Association of Independent Tour Operators , abbreviated as AITO, is a travel industry trade group (like  ABTA  or ATOL) based in Britain. They launched in 1976.

The AITO represents around 120 independent  tour operators  across 200 countries.

These tour operators provide access to a huge range of activities including city breaks, safaris, luxury holidays and much more. The AITO is based in Twickenham, south-west London.

The AITO does a variety of things. Most importantly, you can be reassured that your holiday is well-protected thanks to the Association of Independent Tour Operators.

They assess every member financially as well as by their own business practice code before granting membership; this means that you are guaranteed clear and accurate descriptions of holidays as well as tour standards that are consistently monitored.

Tour operators are an important part of the tourism industry, and with AITO, you have added security when booking your travels through a tour operator. Hopefully after reading this article you are now confident with what a tour operator is, how these organisations work and the different types of tour operators operating the market.

If you liked this article, why not take a look at these too?

• Types of travel agents | Understanding tourism
• What is e-tourism and how is it changing travel?
• 10 jobs in travel and tourism that will be BIG in 2022 and beyond
• What does the World Travel and Tourism Council do?

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Types of Tour Operators

Introduction.

We know that the travel market is vast, and it can be confusing trying to navigate the different types of tour operators and their offerings. 

Whether you are a tour operator trying to choose which market to specialise in or a traveller looking for assistance with your next trip, we’ve got you covered!

In this blog post we will walk you through the main types of tour operators and explain how each one can help their customers to plan and book their dream trips.

What is the role of a Tour Operator?

Tour operators help travellers to design, plan, book and enjoy their trips, assisting with the entire customer journey from beginning to end. 

They often combine components from several different companies such as airlines and accommodation providers as well as extras such as activities, transfers and entertainment, transforming them into tours which are sold to the public as a package . 

The tour operators themselves are also responsible for the marketing of their travel packages, a topic that we covered in ‘ the tour operators’ guide to creating an exciting marketing strategy ’, and should be available for direct communication with the customer throughout the entire process. 

Wondering what the differences are between each tour operator?

Well, we’re here to help.

While there are several different types of tour operator, the main ones include:

• Inbound Tour Operator
• Outbound Tour Operator
• Domestic Tour Operator
• Ground Operator
• Receptive Tour Operator

These companies can also focus on the mass market or can specialise on a niche group, such as eco-tourism, adventure sports or food tours. 

Inbound Tour Operators

As we explained in ‘ Outbound vs Inbound Tour Operators ’, inbound tour operators are locally-based companies that work by bringing visitors into a specific country or destination , often partnering with other businesses such as accommodation and transport providers in order to offer customers package deals.

Inbound tour operators are also sometimes referred to as destination management companies, aiming to promote their destination as a whole to incoming travellers and assist them with all aspects of their trip. This also requires a knowledge of overseas markets and the needs and interests of different types of customers in order for them to promote their tours effectively.

Outbound Tour Operators

While inbound tour operators bring tourists into a country, outbound tour operators market to travellers in their own country and offer tours in international destinations . 

When creating tour packages, outbound tour operators usually focus on specific countries, destinations or regions of the world, and also partner with businesses in the host country to provide customers with convenient and comprehensive packages.

A good example of an outbound tour operator is TUI , one of the world’s largest travel companies that works mainly by selling tours to overseas destinations and who is also one of our customers. 

Domestic Tour Operators

As the name suggests, domestic tour operators put together packages for domestic travellers – those who are travelling within their native country . This type of business aims to promote travel within their own country, and offers packages in popular destinations. 

Haven Holidays is a domestic tour operator that focuses on the British market by offering breaks in its self-catering holiday parks in an array of coastal destinations around the UK. These types of tour operators frequently offer family-friendly activities and diverse entertainment options for those who want to enjoy weekend breaks or summer holidays within their own country. 

Ground Operators

Like domestic tour operators, ground operators also work within their own country . However, ground operators usually work on behalf of inbound or outbound tour operators and are the ones that provide the actual travel service in a destination, helping to organise and assist tourists.

This type of tour operator is especially useful for tours in far-flung destinations where it can be difficult to plan itineraries without local knowledge, expertise and contacts. Ground operators are likely to be on hand in the destination itself to organise transfers, negotiate special rates with accommodation providers or find the best local tour guides. 

Receptive Tour Operators

Receptive Tour Operators provide tourism products , whether in the form of packages or single components, to other tour operators or travel agents . They do not sell directly to the public and usually follow a structure similar to a wholesaler.

RTOs are experts in their market , and help their customers to find the best accommodation providers, services and activities in their chosen destination. This type of tour operator makes money by adding a percentage rate to the final price that their customer is selling the travel product for. 

For example, a receptive tour operator may work with an outbound tour operator by providing them with travel packages for a specific destination. The outbound tour operator then sells this tour package to its customers and adds an extra fee to the cost, which goes directly to the receptive tour operator.

Technology for Tour Operators

Here at Nezasa , we provide tour operators with a cutting-edge product that allows them to plan, book and customise their customers’ trips with ease. The use of a software solution like ours is an excellent way to simplify aspects of your business, allowing you to focus on the customer themselves. 

Our TripBuilder software is a unique, seamless and integrated solution, designed to help you efficiently create hyper-personalised and flexible itineraries for your customers. 

To find out more about our innovative products, make sure to sign up for our next webinar here . 

Tour Operators: Types, Functions, Importance, Difference

• Post last modified: 19 January 2023
• Reading time: 18 mins read
• Post category: Uncategorized

What is Tour Operator?

Tour operators are sometimes called wholesalers but this is partially true because a wholesaler buys goods or services in bulk at his own account to prepare a tour package and then retails it through the travel agencies or directly to the clients.

Table of Content

• 1 What is Tour Operator?
• 2.1 Inbound Tour Operators
• 2.2 Outbound Tour Operators
• 2.3 Domestic Tour Operators
• 2.4 Destination Management Companies
• 3.1 Planning a Tour
• 3.2 Making Tour Package
• 3.3 Arranging a Tour
• 3.4 Travel Information
• 3.5 Reservation
• 3.6 Travel Management
• 3.7 Evaluate the Option Available
• 3.8 Promotion
• 3.9 Sales and Marketing
• 3.10 Taking Care of Glitch
• 4 Importance of Tour Operators
• 5.1 Tour Packages Creation
• 5.2 Make Travel Arrangements in Advance
• 5.3 Tour Operations Budgeting
• 5.4 Providing a Relaxed and Safe Tour
• 6 Difference between Travel Agent and Tour Operator

However, a tour operator who has his own one or more tourist product components formulates a new tourist product for example ‘inclusive tours’. Tour Operators generally offer a variety of package tours to cater to the needs of different kinds of travellers.

An organization, firm or company which buys individual travel components, separately from their suppliers and combines them into a package tour, which is sold with their own price tag to the public directly or through middlemen is called a tour operator.

More precisely, tour operators are mainly responsible for delivering and performing the services specified in a given package tour. They can provide these services themselves as some have their own cars and coaches, hotels and other travel-related services or can obtain these from other suppliers. That is why they are called manufacturers of tourism products.

Types of Tour Operators

Following are the types of tour operators explained briefly:

Inbound Tour Operators

Outbound tour operators, domestic tour operators, destination management companies.

These are also known as incoming tour operators. Technically, the operators who receive guests, clients/tourists, and handle arrangements in the host country are called inbound tour operators.

For example, a group of American tourists coming through TCI to India and the company makes arrangements and handles the group in India, then TCI is called an inbound tour operator. Incidentally, the inbound traffic to the country for the last two decades has been decreasing.

Essentially, tour operators need to adopt innovative marketing strategies and should introduce special interest tours to cater to the special needs of foreign tourists.

Tour operators, who promote tours to foreign destinations, maybe business tours or leisure tours are called outbound tour operators. Indian outbound tourist traffic is growing at a rate of 10 percent annually and this makes India the second-largest country in the world with regard to the travelling population.

However, India’s outbound tourism is not only holiday-oriented but it is business-oriented too. There are many travel companies that offer outbound packages such as SITA, TCI, Thomas Cook etc.

Domestic tour operators are those who assemble and combine tourist components into inclusive tours and sell them to domestic travellers. In general, these tour operators provide travel services within the boundary of the home country and offer package tours to travellers viz. domestic inclusive tours or independent tours.

These are commonly known as handling agencies and their main function is to organize tour arrangements for incoming tourists on behalf of overseas operators. When a tour operator himself promotes beach holidays, wildlife holidays, wildlife tours, heritage tours, cultural tours at different places, difficulty arises.

It is the ground operator who handles the incoming travellers in the same season but at different places and ensures that the entire operation is according to the package tours or agreements.

Sometimes when a handling agency is at a prominent tourist place, for example, Delhi and it has to make arrangements to Goa, then it contracts (if it has no office of its own) with a local operator (known as an excursion agent) to handle the arrangements on his behalf.

Functions of Tour Operator

A tour operator is like a service provider, providing the most convenient option for tourists to stay, visit, as well as leave the city. A tour operator owns a high volume of travel services across carriers, services, and accommodation. Some most important functions of the tour operators are following:

Planning a Tour

Making tour package, arranging a tour, travel information, reservation, travel management, evaluate the option available, sales and marketing, taking care of glitch.

The most important function of the tour operators is planning a tour. Tour operators plan a tour and make a tour itinerary that contains the identification of the origin, destination and all the stopping point in a traveller’s tour.

A prospective tour operator also gives advice to intending tourists in various types of tour programmes, which they may choose for their leisure or commercial travel.

Tour operator buys individual travel components, separately from their suppliers and combine them into a package tour. Tour operators make tour package by assembling various travel components into a final product that is called a tour package which is sold to tourists with their own price tag. Making tour packages is also an important function of the tour Operator.

Tour operators make tour package and also arrange a tour according to tourist demands. Tour operators arrange the tour package and various tourists activities to provide the best experience to tourists/travellers.

Whatever the size of tour operators, it has provided necessary travel information to the tourists. This task is utterly difficult and very complicated. A tour operator must give up-to-date, accurate and timely information regarding destinations, modes of travel, accommodation, sightseeing, immigration, health and security rules about various permits required to travel in a particular area etc.

It is a very important function of all types of tour operators and travel agencies. Tour operators make all the reservations by making linkages with the accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in cultural programmes and transportation.

Tour operators manage tours from the beginning to the end of the tour. A tour operator has the responsibility to look after the finer details of a vacation or tour such as hotel, accommodation, meals, conveyance etc. Tour operators provide travel guides, and escorting services and arrange all travel-related needs and wants.

Tour operators evaluate all available options to provide a unique or unforgettable travel experience to tourists during their journey. Tour operators evaluate the various options available for a tour package and provide the best of them to tourists.

Tour Operators makes tour packages and promote them into various tourists markets at domestic as well international level. Tour operators promote a travel destination to attract a large group of tourists at the domestic as well as international level.

In the promotion of tourist destinations, tour operators play a key role. Travel agencies or tour operators are called image builders of a country.

Tour operators do sales and marketing of tourist products. Tour operators buy individual travel components, separately and combine them into a tour package, which is sold with their own price tag to the public directly. Tour operators do the marketing of tourist destinations and tourism products to attract the attention of tourists/travellers.

Tours operators are also called handling agencies that handle tour package and take care of all the glitches and problems that arise during a tour package. Tour operators fix the glitches and provide the best available alternative to tourists during their journey.

Importance of Tour Operators

• Tours operators play a key role in the tourism sector. Tour operators create tourist product, promote them and finally sold them to tourist.
• Tour operators provide the best and competitive price to the tourist. Tour operators negotiate with suppliers of tourism product such as hotels, airlines and provide the best possible price to the tourist.
• Tour operators buy tourist product in bulk and get huge discounts from suppliers. So that they can provide tourist’s products at cheap price.
• Tour operators organized a tour in the best way. They personalize and make sure each and every component of the tour is well-taken care. Tour operators provide best travel experience during a tour. Tour operators save tourist’s times and money.
• Tour operators provide immediate support system at host country as well as foreign land. When tourists travel to a foreign land and things get uncertain, maybe it’s a health or loss of documents and need to return back or change of travel plan. A qualified tour operator takes care of all these unseen events with efficiency.
• Tour operator caters to the needs of tourists on the based on their taste of travel. Tour operator provides all the best available option according to tourist needs and demands.

Role of Tour Operators in Tourism Business

Tour packages creation.

The tour operator is in charge of developing and maintaining guests’ tour packages. The preparation of activities that appeal to the specific visitors embarking on the trip is part of tour package management. When and how to adjust a tour package to best adhere to the group or individual’s goals should be covered by the tour operator.

Make Travel Arrangements in Advance

In most circumstances, tour operators are responsible for making travel arrangements for the touring group. This covers transportation from one location to another, as well as ensuring that all members of the group arrive at their next destination. Tour operators frequently assist with flight tickets and collaborate closely with hotels to recommend lodging reservations, sightseeing alternatives, and other activities to group members.

Tour Operations Budgeting

Tour operators work hard to build tour packages that provide users with great service at a lower cost than if they booked each commodity separately, while still running a profitable business. Tourists purposefully seek out the assistance of a travel agent or tour operator in order to get more value for their money. Before finalising a tour package, tour operators should take the time to evaluate pricing.

Providing a Relaxed and Safe Tour

A tour should fulfil all of a traveller’s expectations and beyond. A tour operator should be skilled at putting together an experience that will leave guests with lifelong memories.

It’s just as crucial to providing a meaningful, good experience as it is to keep your passengers safe throughout the journey. Some tour activities may represent a possible risk to travellers, putting the tour organisation at risk. As a tour operator, you should encourage your visitors to purchase travel insurance. Insurance will give you and the tourists peace of mind as they go on once–in–a–lifetime experiences. Travel Agency & Tour Operators Roles & Responsibilities

Difference between Travel Agent and Tour Operator

There is a lot of confusion about the difference between tour operators and travel agents what exactly makes them different. The main difference between a Travel agent and a Tour operator are following as:

• A travel agent is a person who has a full knowledge of tourist product – destinations, modes oftravel, climate, accommodation and other areas of the service sector. He acts on the behalf ofthe product providers/principals and in return get a commission.
• Tour operator is an organization, firm or company who buys individual travel components,separately from their suppliers and combines them into a package tour, which is sold withtheir own price tag to the public directly or through middlemen.
• Tour operators are like wholesalers and travel agents are the retailers.
• A tour operator makes the package holidays up and the travel agents sell them on.
• Tour operator taking up the bulk of the responsibilities and his fee is obviously much greaterthan a travel agent.
• A tour operator has the responsibilities to look after the finer details of a vacation or tour suchas hotel, accommodation, meals, conveyance etc.

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Discover 5 Types of Tour Operators

Mar 15, 2023

Starting a tour operating business can be an exciting and rewarding experience. However, with so many different types of tour operators out there, it can be challenging to decide which market to pursue. In this blog, we will provide guidance on the different types of tour operators available and help you choose the right market for your tour operating business.

Inbound Tour Operators

Definition of Inbound Tour Operators; An inbound tour operator is a company that specializes in organizing tours and activities within their country, working with travel agents to create packages for international visitors. They are responsible for organizing itineraries, accommodations, transportation, and activities for incoming tourists.

Their role in managing domestic tours and activities; they welcome international travelers and assist them with planning their travel to suit their needs using their country-specific knowledge.

Advantages of working with an inbound tour operator; They use their local knowledge to create a seamless, stress-free travel itinerary for their customers.  

Outbound Tour Operators

Definition of Outbound Tour Operators; An outbound tour operator is a company that works with clients who are traveling outside of their home country. They offer packages that include flights, accommodations, and activities. For example, if a US resident is planning a trip to Asia, an outbound US tour operator will take care of all the details.

Their role in managing international tours and activities; They work with local travel partners in different countries to provide travelers with a complete travel experience.

Advantages of working with an outbound tour operator; They allow customers to work with someone from their home country to plan and book international travel itineraries.

Domestic Tour Operators

Definition of Domestic Tour Operators; A domestic tour operator specializes in organizing tours and activities within a specific country. They cater to locals who want to explore their own country.

Their role in managing tours and activities within a particular country; They cater to locals who want to explore their own country and have specialized knowledge on trips and activities that locals don’t often experience.

Advantages of working with a domestic tour operator; Domestic tour operators often cater to native travelers who want to experience new areas within their home country. They typically have a collection of specific holiday and weekend trips that are ideal for travelers looking to book around their work and family schedules.

Specialist Tour Operators

Definition of Specialist Tour Operators; A specialist tour operator is a company that focuses on a specific niche or interest. They create packages that cater to travelers with specific interests or needs. Some examples include adventure, luxury, cultural, or wildlife travel.

Their role in managing niche travel experiences; They specialize in creating tour packages that match travelers with experiences that they are particularly interested in or wanting to learn more about. They work with local partners to create these unique offerings.

Advantages of working with a specialist tour operator; They offer tour packages specifically crafted for different interests and often allow the traveler to learn more about their destination than other options.

Ground Operators

Definition of Ground Operator; Similar to domestic operators, ground operators work on travel itineraries within their home country. The difference is that they specialize in providing local services on behalf of other travel agencies and operators to the clients throughout their trip.

Their role in managing tours and activities; They work with travel agents to create customized travel itineraries for groups and individual travelers. Their services may include directly taking care of a client’s transportation, accommodations, meals, and activities during their trip.

Advantages of working with a ground operator; They provide a high level of support and assistance throughout the trip, ensuring that everything runs smoothly and according to plan.

Conclusion:

In conclusion, choosing the right market for your tour operating business depends on your interests, expertise, and resources. Whether you choose to specialize in inbound or outbound tours, domestic or international travel, or a particular niche, there are endless opportunities to create unique and memorable travel experiences for your customers. With the guidance and support of TripMatrix, you can start your tour operating business and pursue the market that best suits your vision and goals as well as connect with other operators. Discover how TripMatrix tour operator software is helping true operators aound the world to manage their travel business more efficient.

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Types of Tour Operators

• Post author By varun
• Post date November 24, 2022

A huge number of tourists travel each year, exploring the snow-clad mountains, lush green forests, bustling cities and crystal-clear oceans across the world. Though, it can be a hassle to make trip arrangements, only to end up finding overpriced flights, shady hotels, and uncertain weather forecasts. There are different types of tour operators available that play a major role in tackling these issues and offering foolproof tour packages that allow you to fully experience the beauty of a tourist destination.

There are different types of tour operator that currently exist in the market, ready to fulfill the unique needs of a tourist who would like to pursue national or international trips. These tour operators are known for their expertise and facilities, offering more choices to the tourists who would like assistance in planning their trip. But first, you must know what a tour operator is. 

What are Tour Operators? 

A tour operator’s main responsibility is to plan the services provided to the customer, such as travel and lodging. The tour operator makes use of their expertise and resources to provide comfortable, secure, and—most importantly—budget-friendly trips. Additionally, tour operators help customers throughout the journey, including creating itineraries, arranging transportation, booking accommodation, and preparing delicious meals.

They also collaborate closely with numerous companies to create “trip packages,” including those in the airline, hotel, meals, transportation, and insurance industries. These tour operators are skilled in creating itineraries for various kinds of travelers, including those traveling alone, as a pair, in a group, and even from outside the host country. 

In fact, having a tour operator makes it easy for tourists to organize travel to destinations that might require more planning. After all, tour operators also have connections with tourism boards and other government entities.

The tour packages created by tour operators also include organizing events that will interest the tourists. Moreover, among the different types of tour operators , tourists can select the one who has expertise in the kind of vacation they are planning. 

For example, if you would like to enjoy an adventurous vacation, partaking in activities such as scuba diving or kayaking, then you must select a tour operator who has years of experience in this field.

Types of Tour Operator & Examples of Each

Actively helping tourists in enjoying their vacation despite difficult terrain and weather conditions is one of the many hats that an operator wears. After all, only these tour operators can make it possible for people to travel affordably and with complete ease. 

However, the tour operator role has evolved over the years and now has various subtypes to it. Let’s have a look at a few of those different types of tour operator : 

• Inbound Tour Operators: Inbound tour operators are locally based businesses that bring visitors to a specific country or destination. Moreover, they frequently partner with other businesses, such as accommodation and transportation providers, to offer customers package deals. Inbound tour operators, also known as destination management companies, strive to sell their location as a whole to incoming tourists and help them with all aspects of their trip. 
• Outbound Tour Operators: On the contrary , Outbound tour operators advertise to domestic travelers and arrange tours to international destinations. Outbound tour operators typically focus on specific countries, destinations, or regions of the world when developing tour packages. In addition, they also collaborate with businesses in the host nation to provide customers with comfortable and holistic packages.
• Domestic Tour Operators: As the name implies, such types of tour operator create packages for domestic travelers or those who travel within their own country. Moreover, they promote travel within their own country by offering packages to popular destinations. For example, combining four to five tourist destinations of the same city or state within the country, tour packages to pilgrim destinations, long-distance treks, and so on. 
• Ground Tour Operators: Ground operators, similar to domestic tour operators, function within their own country. However, they typically work on behalf of inbound or outbound tour operators. Moreover, they are the ones who provide the actual travel service in a destination, offering complete assistance to tourists. 

These types of tour operator are beneficial for trips to remote locations where planning itineraries without local knowledge, expertise, and connections can be difficult. Ground operators are likely to be present at the destination to arrange transfers, negotiate special rates with lodging providers, identify the best local tour guides, etc. 

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All in all, travel operators fill in the gaps in the journey by bringing their experience and expertise to the table. Customer safety is one of the most important pillars of a successful tour company, and having a travel operator can help to ensure it. Various types of tour operator have become a way to explore untouched parts of the world without having to worry about any travel arrangements such as accommodation options, sightseeing options, transportation and meals.  

As the domain has grown so large, there are different types of tour operator available, offering flexibility to customers. And finally, these tour operators can suggest travel plans as per your budget, so you don’t miss the best of what’s out there. Now, whether you’re traveling alone or with a loved one, having a tour operator along with you will help you enjoy a relaxing vacation.

Who is a Tour Operator? Know Roles and Responsibilities

If travel destinations and tourist places are something that interest you or fill you with enthusiasm, probably then, you must know about a tour operator. Tour operators advise customers about different travel options. They organize tours for individuals or different groups of travelers. As professionals, they prepare tour itineraries, and tour packages and coordinate with vendors for your holidays.

In this write-up, we delve into a tour operator’s roles and discuss the necessary skills, roles, and education qualifications for the job.

Who is a Tour Operator?

A tour operator is someone who belongs to the hospitality industry. He organizes tours and helps customers during trips so that they have positive reviews. Advising customers on different tour packages based on their budget and interests, and handling all logistics of a tour, such as booking tickets and accommodations, are some basic roles assigned to them.

Tour operators generally work for travel agencies or tour companies A tour guide will accompany tourists on their trips, but tour operators are solely available to answer their questions. They provide detailed information about tourists’ itineraries.

Types of Tour Operators

Here are some types of tour operators who can help you plan your holidays better and make them memorable!

1. Domestic Tour Operators

 Domestic tour operators provide tours and travel services within their own country. They serve tourists who desire to explore different regions or attractions within their country.

2. Inbound Tour Operators

These operators serve foreign tourists visiting their country. They plan and organize tours within their own country, and provide services such as transport, accommodation, guided tours, and activities.

3. Outbound Tour Operators

Outbound tour operators organize tours for residents of one country traveling to another country or countries. They arrange the trip, including flights, accommodations, transportation, and activities at the travel destination.

4. Special Interest Tour Operators

These operators specialize in planning tours catering to specific interests or hobbies, such as wildlife safaris, culinary tours, photography tours, adventure travel, or cultural immersion experiences.

5. Wholesale Tour Operators

Wholesale tour operators sell pre-packaged tour products in bulk to travel agencies or retail outlets. They often provide discounted rates to travel agents. Travel agents usually earn a profit by reselling the tours to clients.

6. Incentive Travel Companies

These companies organize travel experiences for corporate groups or organizations as rewards or incentives for employees or clients. They often tailor trips to meet the guided objectives and preferences of the organization.

Tour operators design and organize pre-packaged tours or holiday packages while the Travel agents help clients in booking individual travel components.

What is the Role of a Tour Operator?

Tour operators play a wide array of roles when it comes to planning holiday packages and dealing with tourists.

1. Planning Tour Packages

These professionals design and schedule travel packages for individual travelers or groups of tourists. They coordinate with their clients to discuss their likes and dislikes and then suggest a range of attractions, accommodations, and transportation options to enable the clients to select the tour packages that meet their preferences.

2. Negotiating Rates

Often the tour operators can try to book a group of room /blocks in a hotel for their bigger group. This leads to lower rates for the tourists.

3. Arranging Travel

Tour operators ensure that passengers have their train tickets to travel between the cities or even book a car rental to help customers visit the attractions according to their schedule.

4. Providing Customer Support

A tour operator offers travelers with the technical assistance that they may need before a trip. For example, they may reply to customer questions about a trip they are planning, tell them about currency exchange rates, or notify them if there are any changes in their itinerary.

5. Preparing Tour Budgets

A tour operator comes up with different price options with sample itineraries and counsels customers on the kind of lodging and attractions that are within their budget.

6. Researching Travel Options

Tour operators are specialists who gather and study data on traveling patterns to suggest itineraries to tourists about where they should go, where they will stay, and where they can eat on their trips.  

They read articles and browse online for details about travel trends and popular tourist spots that they can use to stay updated with what is trending currently.

Educational Requirements for a Tour Operator

To become a tour operator you need a high school diploma or equivalent. Some employers, particularly tour companies or travel organizations, may prefer to hire candidates with a bachelor’s degree.

Tour operators need a degree in tourism and travel services management or hospitality management. Many colleges and universities offer these undergraduate programs, and it typically takes four years for students to complete their degree. You can also consider doing short-term courses in the following streams.

• Hospitality finance
• Foundations of tourism
• International hotel management
• Tourism information technology
• Hospitality management strategies
• Sustainable tourism planning
• Revenue management
• Service technology
• Event planning
• Human resources management
• Hospitality sales and marketing

Difference between Travel Agent and Tour Operator

Tour operators and travel agents both play important roles in the tourism industry, but they have distinct functions and responsibilities. Let’s differentiate between the two.

Travel Agent :

A travel agent is an individual or a company that acts as an intermediary between travelers and travel service providers. They may specialize in certain types of travel, destinations, or services.

Travel agents typically earn commissions from the travel suppliers they book with, rather than charging clients directly for their services.

They assist clients in planning and booking the trip, including flights, accommodations, transportation, and activities.

Tour Operator :

A tour operator is a company that designs, organizes, and sells pre-packaged tours or holiday packages to travelers. Tour operators handle all aspects of the tour, including accommodations, transportation, meals, guided tours, and activities. They often work with travel agents to sell their tour packages to clients.

They may specialize in specific types of tours, such as adventure tours, cultural tours, luxury tours, or eco-tours. Tour operators also offer customized tour packages tailored to the preferences and needs of individual clients or groups.

Wrapping Up

The profile of a tour operator is special as it blends creativity, expertise, and impact. Tour operators have the privilege of turning travelers’ dreams into reality by crafting unique and immersive travel experiences tailored to specific interests and preferences.

They have an extensive knowledge of travel destinations, coupled with strong connections with local suppliers. This enables them to offer better service and access to exclusive travel opportunities.

Check also: Best Places to Visit in Kashmir

Moreover, tour operators play a crucial role in promoting sustainable tourism practices as they support local communities, and preserve cultural and natural heritage. Although they may face challenges such as changing rules and unforeseen circumstances, tour operators show professionalism in ensuring the safety and satisfaction of their clients.

A tour operator designs organizes, and sells pre-packaged tours or holiday packages to travelers. They plan and coordinate all aspects of the tour, including accommodations, transportation, meals, guided tours, and activities.

They also negotiate contracts with travel suppliers such as hotels, airlines, transportation companies, and tour guides. A tour operator promotes tour packages to attract clients.

Moreover, they assist and support to travelers before, during, and after the tour. They also ensure compliance with safety regulations and provide a high-quality travel experience.

While both tour operators and travel agents are involved in the travel industry, they have separate roles and functions.

A tour operator specializes in designing and organizing pre-packaged tours or holiday packages for travelers. They handle all aspects of the tour, from transportation and accommodations to planning activities and excursions.

On the other hand, a travel agent acts as an intermediary between travelers and travel service providers. They assist clients in planning and booking various aspects of a trip, such as flights, accommodations, transportation, and activities.

Travel agents may work with tour operators to sell their tour packages to clients, among other services.

A tour operator designs and creates pre-packaged tour itineraries tailored to specific destinations or themes. They negotiate contracts with hotels, airlines, transportation companies, and other travel suppliers to secure competitive rates and check availability.

They handle all logistics related to the tour, including booking accommodations, arranging transportation, and organizing guided tours and activities.

They market and promote tour packages to target audiences through online platforms, travel agencies, and promotional events.

A tour operator provides assistance and support to travelers throughout the tour, including addressing any issues or concerns that may arise.

Finally, they ensure compliance with safety regulations and industry standards to ensure the well-being and safety of travelers.

Last but not least, a tour operator continuously evaluates and improves tour offerings based on customer feedback and market trends to improve the overall travel experience.

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Which Type of Tour Operator are You?

Let’s be honest – the tour operator business is highly competitive as companies try to get a large share of the international and domestic markets they operate in. In order to better navigate the landscape, you need to understand where you stand in that market.

We all know that a tour operator is one who packages key components (or all) of a trip, markets it, sells it to a traveler or tourist, and handles the entire tour operation.

But do you know exactly which type of tour operator you are?

Having clarity on this question will help you identify key partners to work with (like DMOs or hotels) and make better business decisions overall. As a result, you’ll be able to curate better tour packages and run your entire tour operation smoothly, efficiently and successfully.

This is why we’ll cover the different types of tour operators below (plus – we’ve attached a handy infographic at the end for your reference).

So, let’s get to it – which type of tour operator are you?

Types of Tour Operators

There are five main categories of tour operators that you could fall into: inbound tour operators, outbound tour operators, domestic tour operators, receptive tour operators, and ground tour operators. Let’s find out which one of these five you fall into.

Of course any tour operator cannot be fully successful without a booking system that will automate all reservation processes and allow them to generate more revenues. If you still haven’t got a booking system, try Regiondo , the most popular booking system in Europe designed to streamline your booking process. Book a demo with Regiondo experts to learn how your business can leverage booking system.

Inbound Tour Operators (AKA Incoming Tour Operators)

Inbound tour operators bring tourists into a country as a group or via individual tour packages. They handle all arrangements in the host country; and the types of tours they curate are specifically for non-residents touring the country.

Let’s look at an example.

If a group of Italian tourists want to explore Germany, then the tour operator in Germany who handles all the arrangements for the tour is known as an inbound tour operator. So, inbound tour operators are locally based and offer tours that cover their own country.

Most inbound tour operators hire local travel agencies for things like airport pick-up and drop-off; form partnerships with local hotels and businesses; and have key partnerships with other types of tour operators (who help them run tours on the ground).

Outbound Tour Operators

Unlike inbound tour operators, outbound tour operators work within their countries to take travelers to other countries. They are tour operators who market their tours for international destinations, either for business or leisure travel.

Let’s say, for example, that a group of Canadian tourists are planning a trip to Italy. Then the tour company in Canada that handles all the ticket reservations and hotel bookings is the outbound tour operator.

To further simplify things, outbound tour operators design and package tours for tourists in their home country to visit an international destination.

Now, most outbound tour operators choose to specialize in specific destinations: either a destination that is “trending” or one in which they have particular expertise and distribution partners. They often work with other tour and activity providers in the destination when designing their travel packages.

Domestic Tour Operators

Domestic tour operators are those that put together inclusive tour packages and sell them to domestic travelers. In other words, they are tour operators who provide travel packages and tours within a tourist’s native country.

Domestic tours usually involve residents of a specific country traveling within that country. They can visit national parks, scenic areas, hospitality tours, city tours , train tours, etc. Since there are many options that tourists can choose from, domestic tour operators often combine several tourist components into an inclusive package that they can sell to travelers within the boundary of the country.

Domestic tour operators form key partnerships with other tour and activity providers in order to attain a larger share of the domestic tourism market.

Receptive Tour Operators (RTOs)

Receptive Tour Operators (RTOs) provide tourism products to tour operators in other markets (as a business-to-business relationship).

Specifically, RTOs sell tourism products, whether they are sold in a tour package or alone, to tour operators and/or travel agents . They are essentially wholesalers and they don’t sell directly to the public.

So how do they make money?

They add a percentage rate (or fee) to the final price that the tour operator is selling the product or service for. When a travel agent buys the tour product, they incur the RTO’s fee in the final price. In that sense, RTOs do not charge commission. They simply market the tourism product and add their fee to the final product price.

Another key characteristic of RTOs is that they are experts in the region they operate in; and know much more than just the hotels and types of tourism activities that are offered in the region. As such, RTOs to help other tour operators identify things like hotels, services and design itineraries in regions they are not familiar with.

Ground Tour Operators

Ground tour operators operate domestically. They are however different from domestic tour operators in that they organize tours for incoming tourists on behalf of an inbound tour operator (and sometimes, outbound tour operators).

Let’s look at an example to better understand the role they play.

Italy will be the destination in this example. So, here’s how it works:

An inbound tour operator designs and promotes beach holidays, adventure, and heritage tours in different parts of Italy. Problem: the inbound tour operator doesn’t have offices across Italy. The inbound tour operator also doesn’t have close contacts or partnerships with suppliers and key agents in certain parts of the country. So, they consult with ground tour operators.

It is the ground operator that will handle the incoming tourists at those various destinations around Italy. They oversee land arrangements; negotiate with and contract local vendors; coordinate arrivals and departures; plan and put together local tour packages; escort tourists; provide market data; and cost and price tour packages. Overall, it is their duty to ensure that the entire trip goes smoothly based on the package tours and agreements.

You may know ground tour operators as “handling agencies” because they organize tours for incoming tourists on behalf of overseas tour operators.

Wrapping Up

Back to the question we asked at the very beginning: which type of tour operator are you? Now that you’re better informed to answer that question, you can also start thinking about ways to improve your distribution and marketing channels based on that answer.

The next step is to figure out who your key partners are and strike up deals to propel your business forward.

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• Thursday, May 2, 2024

Different Types of Tour Operators

Whether you are travelling alone, with your family or going out with friends, choosing the best tour company and knowing the kind of services that you need can be quite overwhelming. According to the UN World Trade Organization, there are 3 major types of tours namely inbound, domestic and outbound. Thankfully, many tour companies provide both outbound and domestic tour services. But what are they? Read through to learn more about them.

Domestic Tours

These kinds of tours involve the residents of a given country travelling within the country. The kind of services provided includes visiting the national parks, scenic features, train tours, and hospitality tours.  Since there are endless options, tourists can always choose the kind of services that they need. Domestic tour operations are therefore for those who combine tourist components into an inclusive package that they can sell to the tourist. Basically, they provide services within the boundary of the country.

Inbound tours

These kinds of tours involve non-residents touring another country. Companies that provide these services are known as inbound or receptive tour operators. They are especially useful in international tours where there is luggage to be handled . They make arrangements to hire local agents, for airport pick-up and delivery and to attend to all the details including handling any emergencies. If you are working for these companies, you are likely to be local. These tour operators, therefore, need to adopt new strategies and introduce special interest to cater to the special needs of foreign tourists.

Outbound tour operators

These refer to tour operators who promote tours to other countries. These may be leisure or business tours. They generally take residents from one country to another. They take travellers from around the world to the different countries that they want to go to. Some of the most popular places include the USA, Europe, China, Patagonia, the Middle East, and Antarctica. There are many companies that provide these kinds of services. If you love these tours , you can always contact them to get further information regarding the packages offered.

Ground operators or destination management companies

Commonly known as handling companies, these companies main work is to organize tour arrangements for any incoming tourists on behalf of other operators. When an operator promotes wildlife holidays, beach holidays, and cultural tours at different places some issues may come up. It’s, therefore, the ground operator who will ensure that the entire operation goes according to the package agreements and tours.

List of services provided by the tour companies

• Accommodation- Most tour companies take pride in giving the customers the accommodation that they need. No matter where they are, these companies will ensure that they are comfortable.
• Flight reservations- Depending on the flight that you need the companies will make prior arrangements and reserve the flight for you.
• Delivery service-  Most agencies also delivers itinerary tour documents, airline tickets , and other travel documents free of charge to customers.
• Car hire services- Should the tourist prefer a particular car hire services, the company will provide them with that. As long as you love these tours, they will make sure you are comfortable and safe.

4 thoughts on “ Different Types of Tour Operators ”

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Different types of tour operators that you should know about.

Tour operators are an integral part of the travel industry. They play a crucial role in creating and selling travel packages to different destinations worldwide. A tour operator is a company that puts together travel packages, which usually include transportation, accommodation, and activities, and sells them to consumers. This blog will discuss the different types of tour operators and their roles in the travel industry. Knowing the types will help one to choose the better fit. 

Types of tour operators

As per the requirement, there are different types of tour operators in the travel industry. Some of these include inbound tour operators, outbound tour operators, domestic, specialist among others. Let us explore them one by one. 

1. Inbound Tour Operators

Inbound tour operators organize and sell travel packages for visitors coming into the country. They are responsible for creating itineraries and ensuring that visitors have a memorable experience during their stay. They typically work with local suppliers, such as hotels, transportation companies, and tour guides, to assemble their packages.

2. Outbound Tour Operators

Outbound tour operators are companies that organize and sell travel packages for consumers who are traveling out of their home country. They are responsible for creating itineraries and ensuring that travelers have everything they need for their trip. They work with local suppliers in the destination country to ensure everything is in place when their clients arrive.

3. Domestic Tour Operators

Domestic tour operators organize and sell travel packages within their home country. They specialize in creating tours that showcase the best that their country has to offer. They work with local suppliers, such as hotels, transportation companies, and attractions, to create their packages.

4. Specialist Tour Operators

Specialist tour operators focus on specific niches within the travel industry. They may specialize in adventure, education, luxury, or any other type of travel that appeals to a particular group of travelers. They typically have a deep knowledge of their niche and can create unique and memorable client experiences.

5. Travel Agency and Tour Operators

Travel agencies and tour operators are often used interchangeably, but there is a noticeable difference between the two. Travel agencies typically sell flights, hotels, and transportation, while tour operators create and sell complete travel packages that include activities and accommodation.

6. Luxury Tour Operators

Luxury tour operators create and sell high-end travel packages to discerning travelers. They typically offer personalized service, exclusive access to attractions and activities, and top-of-the-line accommodations. Luxury tour operators cater to travelers who are looking for a one-of-a-kind experience.

7. International Tour Operators

International tour operators are companies that create and sell travel packages to destinations around the world. They work with local suppliers in each destination to develop itineraries that showcase the best of what the goal has to offer.

8. Coach Tour Operators

Coach tour operators are companies that organize and sell tours that are conducted on a coach or bus. These tours typically cover a large area or several countries. They offer a convenient and affordable way to see multiple destinations in one trip.

9. Receptive Tour Operators

Receptive tour operators work with other tour operators to create travel packages for a specific destination. They are responsible for coordinating the local suppliers and ensuring that everything runs smoothly during the trip.

10. Adventure Tour Operators

Adventure tour operators specialize in creating and selling travel packages that offer outdoor activities and adventures. These tours may include hiking, rafting, or wildlife safaris and are designed for travelers looking for an adrenaline rush.

11. Educational Tour Operators

Educational tour operators create and sell travel packages that focus on educational experiences. These tours may include visits to historical sites, museums, or cultural events and are designed to give travelers a deeper understanding of the destination.

Why tour operators are crucial?

Tour operators play a vital role in the travel industry as they create and sell travel packages that offer unique and memorable experiences for travelers. By understanding the different types of tour operators, travelers can choose the right tour operator for their specific needs and preferences.

It's also worth noting that many travel agencies also offer tour operator services, so it's important to do your research and choose a reputable company with experience in the destinations and types of travel that interest you.

Whether planning a domestic trip or an international adventure, working with a tour operator can save time and hassle while providing unique and memorable travel experiences. In addition, many tour operators are now offering more sustainable travel options, such as eco-tourism and responsible travel. These tours aim to minimize the impact of tourism on the environment and local communities while providing travelers with unique and authentic travel experiences.

Another trend in the tour operator industry is using technology to enhance the travel experience. For example, some tour operators now use virtual reality to provide travelers with a preview of their destination or to offer immersive experiences during the trip. Tour operators will likely continue to adapt and innovate as the travel industry continues to evolve to meet travelers' changing needs and preferences. Suggested Read:  How to Become a Travel Agent

In summary, tour operators play a vital role in the travel industry, offering travelers a wide range of options and experiences. By understanding the different types of tour operators and their functions, travelers can make more informed choices when planning their trips. With the increasing focus on sustainability, responsible travel, and technological innovation, the tour operator industry is poised to continue growing and evolving in the years to come.

Frequently Asked Questions

Q1. what are the criteria for classifying tour operators, q2. who do tour operators collaborate with, q3. what industry does a tour operator work in, q4. what is the role of an inbound tour operator, q5. what sets luxury tour operators apart.

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Understanding the Difference Between Tour Operators and Travel Agents

By Cressida Sergeant

Tour operators and travel agents might seem similar at first glance, but they have distinct roles when it comes to planning a vacation. While they both offer some similar services, it’s helpful to know which one best fits certain needs.

What is a Tour Operator?

A tour operator handles the nitty-gritty of a holiday experience, from booking and packaging to organising accommodation, transport, meals, guides, and optional tours. They’re like the behind-the-scenes magicians who ensure everything runs smoothly once a customer steps off the plane at a destination

On the other hand, travel agents act as matchmakers, connecting customers with the perfect vacation package from various tour operators. They’re like personal travel advisors, helping navigate through different destinations, budgets, and travel preferences to find the ideal fit for a dream getaway. Once customers have made a choice, they liaise with the tour operator to ensure all requests are met, handling the paperwork and payments along the way.

In the past, travel agents were the go-to choice for booking tour packages. However, with the rise of the internet and travel technology over the last couple of decades, many people now opt to book directly with tour operators. The internet has made it easier than ever to access and book tour packages independently, reducing the need for an agent to identify available operators. Nowadays, most tour operators engage directly with clients and sell their packages, cutting out the middleman.

However, some people still prefer to rely on their trusted local or family travel agent, with whom they have built a long-standing relationship over the years.

Types of Travel Agency

In the travel industry, there’s a growing number of independent travel agents who operate without ties to a specific agency. This presents a fantastic opportunity for people looking for remote work in the travel sector.

These independent agents come in various forms. Some create bespoke itineraries tailored to each client’s preferences, while others partner with specific travel companies. Additionally, some act as resellers, offering pre-packaged tours through Host Agencies.

Regardless of their specific model, most travel agents excel at helping to plan a trip. They use their expertise to provide recommendations based on their customer’s interests, budgets, and travel requirements. The advantage of working with a travel agent lies in their insider knowledge and knack for navigating the complexities of holiday planning and booking. When it comes to travel agencies, there’s a varied range of options available to suit every preference. Here are some of the different types of travel agencies:

Online Travel Agencies (OTAs): These are websites that allow users to search and book travel-related services online. OTAs offer a wide range of options, from flights and cruises to tours and activities, all in one convenient platform.

Brick-and-Mortar Travel Agencies: These are traditional travel agencies with physical offices where customers can visit and speak with travel agents face-to-face. They provide personalized service and assistance in planning and booking travel arrangements.

Corporate Travel Agencies: Specializing in business travel, corporate travel agencies cater to the needs of companies and organizations. They manage corporate travel policies, negotiate discounts with suppliers, and help with itinerary planning and expense management.

Specialist Travel Agencies: These agencies focus on specific types of travel, such as adventure travel, luxury travel, or niche markets like eco-tourism or culinary tours. They offer expertise and tailored recommendations for travellers with particular interests or preferences.

Overall, the travel agency landscape is diverse and caters to a wide range of travellers, each with unique needs and preferences.

The Roles of Tour Operators and Travel Agents

In conclusion, while tour operators and travel agents share some similarities, they play distinct roles in the holiday planning process. Tour operators handle the logistics of a vacation, from booking and packaging to on-the-ground arrangements, ensuring a hassle free experience for travellers. On the other hand, travel agents act as intermediaries, connecting customers with the perfect holiday package from various tour operators, and offering personalized advice and assistance throughout the planning process. Despite the rise of online booking platforms and websites , many travellers still rely on trusted travel agents for their expertise and insider knowledge. Additionally, the travel agency landscape continues to evolve, with independent agents offering bespoke services and various types of agencies catering to different travel needs and preferences. Ultimately, whether booking through a tour operator or a travel agent, travellers have access to a diverse range of options to suit their individual preferences and requirements thanks to the advancements in travel technology and products .

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The 5 must-have characteristics of tour operators

By Blake Ng — 22 Apr 2018

characteristics   customer referrals   mobile   online booking software for tours   skills   tour operator   traits

Updated October 2023 – In the vast and ever-evolving landscape of the tourism industry, tour operators serve as the backbone of travel experiences. Whether you offer adventure activities, a tour guide that specializes in history, or an operator that offer all kinds of travel services, the role of a proficient tour operator cannot be overstated. In this article, we’ll explore the 5 must-have characteristics of tour operators that define outstanding operators and what sets them apart in the competitive tourism and travel industry.

1. Expertise in destinations and activities

One of the most prominent hallmarks of a distinguished tour operator is their unrivaled expertise in the destinations they offer. The travel industry is replete with travel agents, travel agencies, and tour companies, but what distinguishes a true tour operator is their deep-rooted understanding of the locations and the activities they specialize in. Their ‘know-how’ extends beyond the glossy brochures and websites; it encompasses a profound grasp of the history, culture, geography, and local customs of the regions they operate in.

This knowledge allows them to craft meticulously planned tour itineraries and travel components that go beyond the usual sightseeing spots, unveiling hidden gems and providing unique travel experiences. Travelers seeking authenticity in their journeys can benefit immensely from tour operators who are, essentially, passionate ambassadors of the destinations they promote.

2. Impeccable customer service

The cornerstone of any successful tour operator is exceptional customer service skills. The tourism industry thrives on creating memorable and positive travel experiences, and this begins with outstanding communication skills and a commitment to customer satisfaction. From the very first inquiry to the post-trip follow-up, a top-notch tour operator should exhibit unwavering responsiveness, attentiveness, and genuine care for their clients.

Effective communication skills enable tour operators to tailor their offerings to the unique needs and desires of travelers, ensuring that each experience is as individual as the travelers themselves.

3. Customization options

Travelers come in all shades of preferences and interests. Some may be yearning for a culinary adventure , while others may seek adrenaline-pumping activities or serene retreats. The ability to customize tour package holidays according to these varied desires is an essential trait of an exceptional tour operator. They understand that one size does not fit all and offer a spectrum of options to cater to different tastes and needs.

From crafting bespoke itineraries that cater to niche interests to accommodating dietary restrictions or arranging private or large group tours, the flexibility and adaptability of a tour operator can transform a regular vacation into an extraordinary one. By ensuring that each traveler’s unique desires are met, tour operators enhance the overall satisfaction of their customers, making them stand out in the competitive tourism sector.

4. Safety and reliability

Safety is paramount in the tourism industry, and a trustworthy tour operator prioritizes the well-being of their clients above all else. It’s important for tour operators to take rigorous steps to ensure that every aspect of the tour, from transportation to the activities, meets stringent safety standards and regulations. This involves collaborating with certified guides, reliable transportation providers, and vetted accommodation partners.

Furthermore, tour operators must possess effective time management and crisis management skills, allowing them to handle unexpected situations such as weather-related disruptions or emergencies swiftly and efficiently. With this in mind, your customers can rest easy knowing that their safety is in capable hands when they choose a tour operator with a strong commitment to safety and reliability.

5. Transparent pricing and inclusions

In an industry where pricing structures can be intricate and confusing, transparency is essential. An exceptional tour operator takes pride in providing travelers with clear and comprehensive information regarding the cost of their tourism services. They offer detailed breakdowns that specify what is and isn’t included in the tours, leaving no room for unpleasant surprises along the way.

This transparency extends to the management of finances, ensuring that travelers’ funds are handled securely and ethically. By establishing trust through open and honest communication, tour operators not only set themselves apart but also build long-lasting relationships with their clients, fostering loyalty and repeat business.

How to showcase your exceptional tour operator characteristics

To excel as a tour and activity operator, consider these additional tips:

Quality over quantity

In the quest for quality over quantity, it’s essential to have efficient tools and systems in place that help you manage your bookings and resources effectively. This is where a robust booking software like Rezdy can be a game-changer. By using Rezdy’s online booking system , you can streamline the reservation process, manage availability, and reduce the risk of overbooking, ensuring that each tour or activity remains a high-quality experience. The software allows for easy integration into your website, making it simple for customers to book and providing them with a seamless and reliable booking experience.

Marketing and online presence

In today’s digital age, a strong online presence is essential for attracting and engaging potential clients. Invest in an appealing and user-friendly website that not only showcases your offerings but also provides easy access to booking and inquiry options. Utilize captivating visuals, engaging descriptions, and clear pricing information to entice visitors.

Actively engage with potential clients through social media platforms such as Facebook, Instagram, and TikTok . Regularly post high-quality content that highlights your unique experiences and the beauty of the destinations you cover. Use social media not only as a marketing tool but as a means of creating a community of like-minded travelers and adventure seekers.

Collaboration with partners

Forge partnerships with local businesses, travel agencies, and online travel platforms to expand your reach and gain access to a wider audience. These partnerships can be greatly facilitated through advanced distribution tools like Rezdy Channel Manager . With Rezdy Channel Manager, you can seamlessly integrate your tours and activities with the systems of your partners. This integration ensures that partners have easy access to your offerings, making it simple for them to include your experiences in their packages or promotions.

Continuous improvement

To stand out in the tour and activity industry, it’s essential to have a mindset of continuous improvement. Regularly evaluate guest feedback and reviews to gain insights into what aspects of your tours and services can be enhanced. This shows a commitment to delivering the best possible experiences and reinforces your dedication to providing top-notch service.

Consider conducting post-tour surveys to collect feedback directly from participants. This can help you pinpoint areas for improvement, whether it’s fine-tuning tour itineraries, booking processes, or enhancing safety measures. Additionally, staying updated on industry trends, best practices, and emerging technologies can help you adapt and stay competitive.

In a world with vast travel options, tour operators serve as the bridge between travelers and their dream destinations. They transform ordinary vacations into unforgettable moments by infusing expertise, personalization, and a dedication to safety and transparency into every tour package. As tour operators, it’s essential to recognize and prioritize these characteristics when running a tour and activity business, as they are the key to unlocking extraordinary travel experiences that will be cherished for a lifetime.

Whether you’re a domestic tour operator planning an inbound adventure in your home country or run an outbound tour operator business that explores far-flung destinations abroad, the right operator can make all the difference. So, embark on your next travel adventure with confidence, knowing that you have the knowledge and insight to select a tour operator that will turn your travel dreams into a reality. Travel smart, travel safe, and make the most of the incredible opportunities the tourism industry has to offer.

Curious to see how Rezdy can fit within your business? Start your FREE 21-day trial or book a demo today.

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Take the tour operator personality quiz

Before you go, why not have a bit of fun and uncover the different types of tour operator persona that best match your style? Take our exciting Tour Operator Personality Quiz and dive into the world of travel and adventure with a fresh perspective. Discover your strengths, uncover hidden talents, and maybe even stumble upon a few surprises!

Are you an Adventure Enthusiast, a Cultural Connoisseur, or a Master Planner? There’s only one way to find out – take the quiz now! 👉 Take the Tour Operator Personality Quiz

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Vote for your favorite adventure tour operator!

USA TODAY 10Best Readers' Choice Awards

These 20 adventure tour operators — nominated by an expert panel — cater to travelers who crave excitement, challenge, and fun in their vacations. Whether you're looking for an individualized journey or group tour, they'll have something for you, with activities ranging from hiking and biking to rafting and kayaking. Which adventure tour operator would you most like to book with? Vote for your favorite once per day until polls close on Monday, May 27 at noon ET. The 10 winning tour operators will be announced on Wednesday, June 5. Read the official  Readers' Choice rules . 

These 20 adventure tour operators — nominated by an expert panel — cater to travelers who crave excitement, challenge, and fun in their vacations. Whether you're looking for an individualized journey or group tour,...   Read More

Best Adventure Tour Operator Nominees

Photo courtesy of Todd Mintz

Adventure Canada

Equipped with a fleet of small-scale cruise liners, Adventure Canada has mastered the art of both Arctic and Antarctic excursions. Across Canada, the Northwest Passage voyage highlights the idyllic beauty of Nunavut, while those hoping to spot polar bears in the wild should spring for a Heart of the Arctic expedition, with both featuring highly educated naturalists and archaeologists aboard the ship.

Photo courtesy of Tyson Mayr

Aurora Expeditions

A pioneer of Antarctic travel in the 20th century, Aurora Expeditions has evolved into a force within the industry that offers trips all across the globe. Polar voyages are particularly popular, with options ranging from the shores of Antarctica to the High Arctic, while other cruise routes include Costa Rica, Scotland, and Iceland.

Photo courtesy of Bindlestiff Tours

Bindlestiff Tours

Bindlestiff Tours specializes in small group adventures with a focus on the American Southwest, Alaska, and western Canada. Guests enjoy fully customized touring vehicles with enlarged viewing windows, free Wi-Fi at most campsites, and the myriad benefits of insider expertise, like the best spots to photograph a sunset or favorite local restaurants.

Photo courtesy of Kirstie Mullikin

Explorer Chick Adventure Co.

From snorkeling around the Galapagos to gorilla trekking in Uganda, Explorer Chick’s curated tours span five separate continents — and each one is crafted specifically by women, for women. Founded in 2014 by Nicki Bruckmann, this adventure company provides ample opportunity to explore gorgeous landscapes and forge new friendships all across the globe.

Photo courtesy of GomezDavid / E+ Getty Images

Frontiers North Adventures

While northern Canada may not be the most easily accessed region, Frontiers North Adventures is perfectly equipped for making your dream excursion come true. In addition to polar bear safaris and beluga whale watching, the company's Northern Lights and Winter Nights excursion offers an opportunity to catch one of the planet's most stunning natural phenomena in real life.

Photo courtesy of G Adventures, Inc.

G Adventures

Launched in 1990, G Adventures has earned acclaim for their wide array of high-end tours and strong commitment to positive social impact. Whether it's hiking in Iceland or biking in Vietnam, each trip is designed to reflect the company's G for Good philosophy, a concept that seeks to benefit all people and communities visited during a trip.

Photo courtesy of HX & Espen Mills

HX (Hurtigruten Expeditions)

HX (Hurtigruten Expeditions) has earned widespread acclaim for their lavish cruises, with destinations ranging from the frigid depths of Antarctica to the sunny shores of the Caribbean. For wildlife lovers in particular, the company's Galapagos expeditions shine a spotlight on the rich biodiversity of the archipelago, while a Svalbard voyage is perfect for spotting polar bears in their natural habitat.

Photo courtesy of Intrepid Travel

Intrepid Travel

Toronto-based Intrepid is a treasure trove for small-scale sustainable tours, with more than 100 countries available to visit. With itineraries like lemur-spotting in the rural depths of Madagascar and cultural immersions across the Middle East, this storied adventure company is perfect for accessing some of the most remote corners of the globe.

Photo courtesy of Journeys International

Journeys International

Journeys International builds private and group trips to a variety of worldwide destinations, centering each adventure around the individual's or groups' travel goals. Each party is assigned an adventure specialist who makes personalized choices of locations and activities to include in the experience. All journeys are designed to give every person involved a special and unique trip of a lifetime.

Photo courtesy of Ralph Lee Hopkins, Lindblad Expeditions

Lindblad Expeditions-National Geographic

New Zealand, French Polynesia, and Greenland are just a few of the dazzling destinations frequented by Lindblad Expeditions, a storied tour operator that's been working in tandem with National Geographic since 2004. While warm weather destinations span from Baja California to the Amazon, the company has earned abundant acclaim for their immersive Antarctic expeditions focusing on native wildlife amidst stunning scenery.

Photo courtesy of KenCanning / E+ Getty Images

Maple Leaf Adventures

The spectacular beauty of Canada is on full display with Maple Leaf Adventures, a small-ship cruise operator that's been in the business since 1986. While the bulk of their itineraries focus on showcasing locations across western Canada, gastronomes can also join in on the fun with a curated Craft Beer Cruise or Wines And Islands excursion across British Columbia.

Photo courtesy of Karin Watkins MT Sobek Photo File

MT Sobek has been a leader in the adventure travel industry for more than half a century. Today, travelers can choose from some 200 journeys around the world. Each one is designed to inspire and exhilarate, with interest categories like multi-adventure, family adventure, wildlife and safari, adventure cruising, hiking and trekking, cultural discovery, and rafting and kayaking.

Photo courtesy of Nantahala Outdoor Center

Nantahala Outdoor Center

Beginning as a small-scale rafting tour company back in 1972, Nantahala Outdoor Center has expanded far beyond just the rivers of North Carolina, operating tours from southern Iceland to the Zambezi River. Though their scope has expanded on an international scale, the company still excels at domestic adventure, showcasing the incredible rafting opportunities across the Southern United States.

Photo courtesy of REI Co-op / REI Adventures

Adventure travelers have long turned to REI to outfit their travels; with REI Adventures, they’ll also find more than 100 fully curated experiences across the United States. These active travel itineraries might involve cycling near Zion National Park, hiking through Yellowstone and Grand Teton, kayaking at Point Reyes, or enjoying a weekend of backpacking close to home.

Photo courtesy of Stubborn Mule Travel

Stubborn Mule Travel

A perfect fit for all ages, Stubborn Mule Travel has curated a wide variety of itineraries designed specifically for traveling families. Destinations span across five continents, and as an added bonus, the company also offers unique itinerary stops based off of the interests of each individual guest.

Photo courtesy of 104kelly // Getty Images

Thomson Safaris

Best known as the home of Mount Kilimanjaro, Tanzania has earned worldwide acclaim for its abundant natural beauty — a quality that Thomson Safaris has been highlighting for more than 40 years. While there’s no going wrong with a classic safari, the company also offers food-focused tours and even plane excursions, each one led by a team of expert local guides.

Photo courtesy of Urban Events Global Team

Urban Events Global

Kevin Knight founded Urban Events Global as a travel company for African American adventure seekers looking to explore with like-minded travelers. The company hosts regular camping weekends, as well as group tours to destinations like Ghana, Dubai, Greece, and Jamaica. They can also plan a custom trip itinerary for you.

Photo courtesy of Ren Fuller // Women High On Adventure

WHOA Travel

WHOA Travel works with women guides and business owners to build unique travel experiences. WHOA group adventures are scheduled all over the world, from Kilimanjaro and Peru to Iceland and Bavaria. 

Photo courtesy of Wild Women Expeditions

Wild Women Expeditions

Wild Women Expeditions specializes in “amazing outdoor adventures for all women.” The company leads trips to more than two dozen countries around the globe, with activities like canoeing, kayaking, cycling, hiking, surfing, sailing, and yoga.

Photo courtesy of Beth Peluse / Zephyr Adventures

Zephyr Adventures

Equipped with a roster of trips that span from strenuous mountain hikes to e-biking excursions, Zephyr Adventures offers a diverse range of options for your next getaway. For a glimpse into the beauty of coastal New England, the Acadia National Park Hiking Adventure is a top choice, while those who prefer a more laid-back itinerary can spring for the Czech Republic Breweries and Walking Adventure.

About 10Best Readers' Choice Awards

Nominees are submitted by a panel of experts. 10Best editors narrow the field to select the final set of nominees for the Readers’ Choice Awards. Readers can vote once per category, per day. For any questions or comments, please read the FAQ or email USA TODAY 10Best .

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Olivia Christine Perez

Olivia Christine Perez is an outdoor + travel...   Read More

Olivia Christine Perez is an outdoor + travel wellness expert, author, and the creator of  O. Christine : a travel and wellness platform inspiring thousands of people to travel more and get outdoors for their wellness. Living with an autoimmune disease herself, Olivia helps people find wellness through the outdoors, self-care adventures, and mindful travel experiences. You can follow her work at  ochristine.com  and  instagram.com/ochristine.

Shea Peters

Shea Peters is a NYC based writer and frequent...   Read More

Shea Peters is a NYC based writer and frequent world traveler that looks to the history of a location in order to tell the story. Growing up in a Southern family that loves to travel, Shea has seen 44 of the 50 US states and believes that every place has a story worth telling, regardless of how populated or rural. She's currently a regular contributor discussing travel, culture, history, food, wellness, and business at Travel + Leisure, Elle, Harper’s Bazaar, Oprah Daily, Women’s Health, TripAdvisor, Cosmo, and Revolt TV. When she's not traveling, rooting for some unlikable sports team, or taking a pilates class, you can find Shea in her rooftop garden that is currently flourishing above the streets of New York City. You can follow Shea on  Instagram  and  Twitter .

Tamara Gane

Tamara Gane is an expert panel member for 10Best...   Read More

Tamara Gane is an expert panel member for 10Best Readers' Choice Awards. She's based in Reno/Lake Tahoe and in addition to USA Today 10Best, her work has been published in Travel & Leisure, Fodor's Travel, The Washington Post, SF Gate, Houston Chronicle, Lonely Planet, and more.

10Best Editors

USA TODAY 10Best provides users with original,...   Read More

USA TODAY 10Best provides users with original, unbiased and experiential travel coverage of top attractions, things to see and do, and restaurants for top destinations in the U.S. and around the world.